Never been disappointed!!!

We ordered food and it came.

Unfortunately, Hugo’s is no longer Hugo’s. They are only serving from Gibson’s menu because they can’t find enough people to work at both Hugo’s and Gibson’s. Consequently, they’ve been doing all the cooking out of Gibson’s kitchen.

We ordered the small porterhouse and were pretty disappointed. We ordered it cooked medium but it was rare to medium rare at best, and the cut of meat had a lot of fat and connective tissue. We’ve had better steaks at chain restaurants.

Salads, side dishes, and desserts were all delicious, but overall it was a somewhat disappointing meal, especially since we wanted Hugo’s food, not Gibson’s. Hopefully they will eventually bring the Hugo’s menu back

Anthony is exceptional!!

The service was abominable. They got the orders wrong and brought the main course before the salads. It took forever to get silverware. The whitefish was dried out. Steve Lombardo runs great restaurants. I love Gibson’s and have always enjoyed Hugo’s. If this was my first experience at Hugo’s I would never return.

I thought Hugo’s would have more fish options. No specials either.

Love Hugo’s! Great food and ambiance. The crab cakes are a must!

Our favorite restaurant
Great service (Montrose & Art in particular)
Consistently delicious food

Excellent waiter. Service was impeccable.

We went for my wife’s birthday and it was outstanding service and food as always! Our server Brian was amazing very friendly and knowledgeable, we felt very welcome! Sea bass was so tasty and well prepared 👌🏻 thank you!

The main course was brought out before we finished our appetizers so it felt rushed. The main course was also incorrect so we had to send back. The size and temperature of the meat was flip flopped. I was not impressed by the meal or the service, though the server and staff were nice, competent, and thorough.

Terrible experience. We will NOT be back unless the restaurant were to reach out and comp the meal from last night. Food was cold. There are 1,000 better options in the city to ever deal with this again. I’m writing more in the private notes to the restaurant.

Always wanted to try this restaurant and it did not disappoint!

Fabulous as always!

Awesome food and service.

Disappointed that Hugo’s is using Gibson’s menu, rather than their own. Also, my fish was overcooked, choice of soup was now 1 instead of 3, and waiter kept disappearing. Not the Hugo’s experience we remember!!

Great hangout for locals and tourists!

The outdoor dining setup at Hugo’s was comfortable, safe, and didn’t affect the level of service you expect from Hugo’s

My steak was undercooked twice. The rest of the food wasn’t very good.

Our Hugo’s experience was utterly fabulous. Our filet and crabcakes were out of this world, and our server Kellan was awesome. Highly recommended.

Dined indoors. Very warm. No air conditioning?
Everyone we dealt with had a poor attitude. We won’t be back.

During covid restrictions guidelines were followed and able to enjoy patio dining. Great food and service. Wines were pricey for a bottle but ad to do it.

As always great, love this place.

Doesn’t seem as good as it used to be. Recent experience was just very average. Too many other great restaurants in Chicago

Fun to be back at the restaurant. They were very accommodating about seating us out doors, away from the sidewalk. The quality of the food is wonderful. But it’s not Hugo’s menu. It’s Gibsons which is very meat centric. I go to Hugo’s for the seafood and fish. I also find that Gibsons portions are huge! I can’t possible eat what they serve. I wish they had more appetizers and small dishes.

With friend and enjoy !

From the time we arrived to the un-rushed ending of our Anniversary Dinner, the greeting, introductions of staff, and multiple servers were fabulous!

Our favorite go to place

Best seafood, cozy atmosphere. Such a incredible desserts list. Can’t wait for my next visit.

Wonderful place and would highly recommend. My favourite place when I visit Chicago

As always, Hugo’s was great. The food is excellent and the service is excellent. Ron was our waiter and he was helpful and pleasant. The busters are equally helpful. This is our go to place when we want something a little special.

It’s truly an amazing place! To eat and enjoy yourself. The staff are all nice and helpful, especially Kyle! He’s very humorous and just full of life! Will definitely make your time enjoyable!

Great food and great service. I was on a first date so it was just a little loud. Would definitely come back.

Great time every visit! Food is great and service is phenominal.

Awesome service. Great value!

Loved the experience. The prices are a bit steep...so value is not there. But, food and service are top notch,

Great dinner. Great place.

Our waiter was one of the best ever! He was very engaging and definitely has a gift for making people feel right at home.

Our Host was amazing. His friendliness and great mannerisms made us feel wonderful and well related to.
And the food was spectacular.

Asking for more bread 2 different waiters - waiting for it for more than 10min
Waited for the food (appetizers) for more than 10 min.
Asking for desert menu - never got it. After all we just asked for the check and left. Worst experience