House of Creole Cleveland

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1. TK

   TonyK

   Toronto

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service1ambience1

   We had just arrived in Cleveland for the first time. We were looking for different cuisine of food and thought creole would be great to try. When we arrived the host seemed surprised we were there given we had made a reservation. We were offered to sit outside and we did as it looked like there was a party going on. The server took awhile to come greet us. We asked for the Wi-Fi password to get the the menu but she said she didn’t have it and only her boss did. They didn’t have a paper one. She said this as if she was annoyed. We’re from out of country and we didn’t want to use our data roaming. She just left without even trying to help or take our drink order. We eventually did activate our roaming and reviewed the menu. The server didn’t bother coming back as we waited for 10 minutes. Suffice it to say we didn’t feel welcome and I think the server wanted us to leave. Definitely left a bad feeling about our visit to Cleveland.

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2. OT

   OpenTable Diner

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   The staff was helpful, and the food was delicious. I would recommend the spinach dip appetizer.

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3. K

   Kitabthechef

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined on August 7, 2022

   overall4food2service2ambience3

   Over priced over cooked: My shrimp and grits where no good at all grits not smooth gritty and shrimp overcooked there's a set price for brunch and 20 percent tax party or not... I will say it's a nice vibe and the appetizers and drinks was on point.... better customer service is needed and communication

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4. BM

   BobM

   New York Area

   1 review

   vip
   4.0

   1 review

   Dined on August 7, 2022

   overall4food5service2ambience4

   I love the food at this restaurant and keep going back for it, but the service is, politely, occassional at best. There are long waits between visits by a server.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on August 6, 2022

   overall5food5service5ambience5

   The waiters were very helpful and friendly

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6. OT

   OpenTable Diner

   Cleveland

   1 review

   4.0

   1 review

   Dined on August 5, 2022

   overall4food4service4ambience4

   Very enjoyable experience. Would recommend.

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7. MB

   MBlackshire

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on August 4, 2022

   overall5food5service5ambience5

   Love this place and it’s Downtown. The food and service are the best. I’m so happy they decided to open this restaurant here in Cleveland, it’s exactly what we needed. However they should stop switching their Happy Hour times. I get off work at 6:30 and it’s extremely hard to navigate with traffic, construction with the street being torn apart, and no decent parking. The band Hubb’s Groove play on Thursday evenings and they do an Awesome job, so the struggle is worth it. All of the waitresses are wonderful and have Great personalities. Would love to see you change the times back to the 8 o’clock hour. One last thing, lol the steak n cheese rolls as well as the shrimp deviled eggs are AMAZING!

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8. JB

   JackB

   Cleveland

   1 review

   3.0

   1 review

   Dined on August 2, 2022

   overall3food5service4ambience5

   Food was excellent. Wait staff was terrific. Everyone was outgoing, friendly and responsive. But the wait! It took an hour and a half to receive our meals. Had we been on a schedule (to a show or some such), we would have had to leave before being eating.

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9. MS

   MarShayF

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on July 31, 2022

   overall3food4service1ambience3

   The wait was ridiculous we were there like two hours just waiting on the food. But the food was okay

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10. ND

    NicoleD

    Las Vegas

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food5service1ambience2

    We made reservations for dinner before attending an Elton John concert. Our appetizers took about 1 hour to come out and after 2 hours we still had not gotten our entrees. We had to cancel our dinners to ensure we would make the concert on time. The Food that we had was great but service was incredibly slow and they add 20% gratuity to each bill.

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11. JJ

    JayJay

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on July 29, 2022

    overall5food5service5ambience4

    Food and service were excellent. Waiters left the door open to patio and a lot of flys came inside. Everything else was great

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12. SF

    SheilaF

    Cleveland

    3 reviews

    2.0

    3 reviews

    Dined on July 27, 2022

    overall2food3service1ambience3

    Reservation was for 7pm. Main entrees were served at 8:20ish. Staff blamed us for the long wait. 20% gratuity was automatically added for party of 3.

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13. LR

    LisaR

    Cleveland

    6 reviews

    vip
    4.0

    6 reviews

    Dined on July 27, 2022

    overall4food5service4ambience3

    The food at House of Creole is absolutely delicious. Our table had the devilish eggs with shrimp and the egg rolls as appetizers. The creole mustard and spices in the eggs gave it just a wonderful kick and the egg rolls were hot and crispy. We then had the jambalaya, the crab cakes and the lamb chops. The jambalaya sauce was addictive and all the seafood was fresh and prepared wonderfully. The mixed drinks were also great - I particularly loved the Giving Me Life. The passion fruit flavor is awesome. The atmosphere was very lively and fun. The only downsides is there is no parking close-by and with the restaurant and patio doors open, there were flies buzzing around us. Otherwise everything else was great!

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14. L

    Local

    Cleveland

    90 reviews

    vip
    2.0

    90 reviews

    Dined on July 26, 2022

    overall2food2service2ambience3

    Excellent fried green tomatoes and corn bread. Everything else was average at best. Definitely not a taste of New Orleans.

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15. OT

    OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on July 23, 2022

    overall3food3service3ambience5

    No catfish😢

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16. B

    Bretta

    1 review

    4.0

    1 review

    Dined on July 22, 2022

    overall4food4service4ambience4

    The service was great food was delicious would recommend to anyone looking to eat and drink for happy hours appetites are good.

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17. T

    Twine

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on July 22, 2022

    overall5food5service4ambience5

    Immediately seated and waitress was pleasant and inviting. Service was quick and all orders were received within a reasonable time. Food was freshly cooked and nice and warm. You could tell they had not been sitting under a warmer light. Food was superb and ambiance was very pleasing. Enjoyed the cocktails and the entire afternoon there. Will definitely return soon.

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18. D

    Derek

    1 review

    5.0

    1 review

    Dined on July 21, 2022

    overall5food5service5ambience5

    My wife and I went there July 21st of 2022 to celebrate our one year anniversary. We went there on Jazz night and had a great time. They have valet parking which is great for people not familiar with the area or ppl who don’t want to deal with the headache of searching for parking. Everything was great, neither my wife or I had any complaints. I would recommend making a reservation first.

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19. OT

    OpenTable Diner

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on July 21, 2022

    overall5food5service5ambience5

    Food was great! There is live music every Thursday so we frequent this place. We enjoy that Atmosphere and will continue to visit.

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20. N

    Nelly

    1 review

    5.0

    1 review

    Dined on July 18, 2022

    overall5food5service5ambience5

    I had a birthday dinner and the service was great. No long wait & the Food was amazing!

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21. JN

    JaNaeM

    1 review

    1.0

    1 review

    Dined on July 17, 2022

    overall1food1service1ambience1

    When we got got there the service was nice, we order our appetizer and that came out fairly early. We placed our order, and ate our appetizer. An hour and half went by for only the waiter to come over to us and said they were out of rotisserie chicken that I had order. I feel she should’ve told us earlier they were out. It was late so most of the restaurants were closing. They wasn’t trying to accommodate us at all until my husband went over and ask for them to discount or something for the appetizer we had ate. It was a terrible experience and we will not be back. Oh did I mention it was our anniversary 😡

    Report
22. AH

    AlanaH

    1 review

    2.0

    1 review

    Dined on July 16, 2022

    overall2food3service3ambience3

    Not consistent. Been twice, and the food and Hurricane weren’t nearly as appetizing as my first visit a mere couple weeks prior. Food more good than not, yet definitely a little overpriced for the value and quality.

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23. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 16, 2022

    overall1food1service1ambience5

    The manager was very unprofessional and the food was cold and tasted old

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24. OT

    OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on July 15, 2022

    overall5food5service5ambience3

    Wonder meal.

    House of Creole ClevelandResponded on July 23, 2022Hello, Thank you so much for your awesome review! We already can’t wait to have you back our way again soon for more delicious dishes Management Team House Of Creole

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25. TJ

    TandJfromBula

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on July 14, 2022

    overall5food5service5ambience4

    I love the location and they really do have some nice outdoor seating. Menu was diverse and really not sure why the name of the restaurant continues to change yearly or if different owners just can’t seem to make it work. Just by 4th so when things are just too busy walk around the corner and enjoy Creole

    House of Creole ClevelandResponded on July 23, 2022Hi TandJfromBula , Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit at House of Creole. Hope to see you again! House of Creole Leadership Team

    Report
26. k

    kristinab

    1 review

    2.0

    1 review

    Dined on July 13, 2022

    overall2food3service2ambience1

    Service was ok, appetizers and drinks ok. Keep in mind that they put a 20% tip on every bill at this place.We made a special trip downtown to see a musician and we show up they tell us they canceled him.

    House of Creole ClevelandResponded on July 23, 2022Hi Kristinab, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Kind Regards, Management Team House Of Creole

    Report
27. RW

    RomellW

    1 review

    5.0

    1 review

    Dined on July 10, 2022

    overall5food5service5ambience5

    I loved this restaurant! The only thing I didn’t like was how the was all on the same ticket.

    Report
28. c

    chuckl

    1 review

    2.0

    1 review

    Dined on July 10, 2022

    overall2food4service4ambience2

    Food was very good and wait staff was very nice. Oddly they didn’t have coffee or tea available with brunch. Restrooms were a mess with no toilet paper. They would not split the check of (4) 2x2 so it’s up to the group to pay the person that paid with their credit card. Worthy of returning if they fix some issues, especially refusing to split checks.

    House of Creole ClevelandResponded on July 23, 2022Hi Chuck, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Kind Regards, Management Team House Of Creole

    Report
29. ST

    ShannonT

    1 review

    5.0

    1 review

    Dined on July 10, 2022

    overall5food5service5ambience5

    Great food… great service! Great atmosphere! Birthday dinner and exceeded expectations!

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30. ME

    MonetEmani

    1 review

    5.0

    1 review

    Dined on July 10, 2022

    overall5food5service5ambience5

    Food and service was amazing ! When I come back to Cleveland coming here is a must !

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31. AD

    AliciaD

    1 review

    4.0

    1 review

    Dined on July 9, 2022

    overall4food5service4ambience4

    Saturday brunch was fabulous with bottomless mimosas. Our waitress was very attentive, despite the already 20% gratuity added to the bill (no matter how many guests). Bathrooms are further away than I’d like but I managed.

    House of Creole ClevelandResponded on July 23, 2022Hello Alicia, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Best, Manageent Team House Of Creole

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32. CW

    CynthiaW

    Los Angeles

    6 reviews

    vip
    4.0

    6 reviews

    Dined on July 8, 2022

    overall4food4service4ambience4

    Food was great music was amazing

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33. S

    Shan

    1 review

    1.0

    1 review

    Dined on July 1, 2022

    overall1food5service1ambience4

    When we arrived we were pointed to our seat, we sat for over 30 minutes before someone came over, our drinks from the bar took over 1 hour, it was flies all over the table and chair I was so disgusted with that, the doors were opened but still use some sort of safe fly repellent. The food was DELICIOUS!!!!!! 10/10 best tasting food I had in awhile I talked about it for days and I’ll definitely visit again because other than the wait the visit was great I enjoyed the ambiance and the live music.

    Report
34. L

    Love2022

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on June 30, 2022

    overall1food1service1ambience5

    For there at 7:15pm. Was there for my fiancé bday. Ordered and the Food did not come out until 9:30 and I couldn’t enjoy it at the restaurant because I was rushed out because they were closed. I didn’t even eat or take the food with me. The appetizers came out after the entrees. Place is a beautiful but the service sucked for my first time there for a bday event. Can’t rate the food. The music was nice, but disappointed I couldn’t eat and enjoy a nice birthday meal and was rushed out because they said they was busy that’s why our food came out super late.

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35. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on June 27, 2022

    overall1food2service1ambience1

    Upon walking in the restaurant looked appealing and inviting. I passed it a few times and wanted to come in to visit. This had to be the worse restaurant experience I have ever had. I was greeted at the door 10 minutes after I walked in. While they were nice and smiling when they finally came, they were absolutely clueless as to how to retrieve me reservation. They sat me down and it took 20 minutes for someone to come ask for my order. She said it was a mix up. The restaurant was messy and dirty. The floor was dirty and slippery i almost fell two times. During the time waiting I asked a gentleman to retrieve the napkin, food and fork under the table we were sitting at. The music was over the top loud. There were a lot of staff there but there was a lack of organization. Some employees were sitting at the bar drinking. When we received our wings, we had no cutlery or napkins. The food was not bad, but I couldn’t get pass the other distractions. I decided to get the praline bread pudding and the waitress told me I shouldn’t and shook her head adamantly. She said it looked so yucky and sometimes they had good cooks and bad cooks and nobody could make that looked good. My son and I were shocked. We finally decided to leave. All in all terrible experience.

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36. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on June 26, 2022

    overall1food1service1ambience1

    Incredibly loud like a night club inside and out. There’s a dj. Witnessed an employee wearing noise canceling headphones!! This is a problem. Several employees while servicing customer are walking around with vap pens up to their mouths. This is absurd! No rules no decorum. Who’s in charge here. We had reservations and that’s a joke. Sunday is a brunch and appetizer menu only. Food came out at different temperatures. Grits were very tasty. French toast was burnt and turkey sausage links are a microwaved mess. Will never return.

    House of Creole ClevelandResponded on June 28, 2022Hello, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. House Of Creole Management Team

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37. P

    Punkin

    1 review

    5.0

    1 review

    Dined on June 25, 2022

    overall5food4service5ambience5

    I love the restaurant design, staff and vibe. Good and mimosas were also everything. Definitely visiting again.

    House of Creole ClevelandResponded on July 1, 2022Hi Punkin , Thank you very much for such a great review! We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit at House of Creole. Hope to see you again! House of Creole Leadership Team

    Report
38. EI

    EricaI

    1 review

    4.0

    1 review

    Dined on June 24, 2022

    overall4food5service4ambience3

    I really like this place I had brung my daughter in March for her birthday then the 24th we celebrated my deceased son birthday everybody love the food just need bigger tables I love the environment nice

    House of Creole ClevelandResponded on June 28, 2022Hi Erica. L, Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambience. So am happy to see that it reflected on your last visit at House of Creole. Hope to see you again! House of Creole Leadership Team

    Report
39. OT

    OpenTable Diner

    Columbus

    1 review

    1.0

    1 review

    Dined on June 22, 2022

    overall1food1service2ambience2

    Took almost 2 hours to get our food. Alot of flies. We order drinks it took 30 minutes to get those because of miscommunication between the waitress and bartender. Loud customer at the bar on FaceTime. Music was loud.

    House of Creole ClevelandResponded on June 28, 2022Hello, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for your feedback. Kind Regards, House Of Creole Management Team

    Report
40. CI

    CherylI

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on June 22, 2022

    overall1food3service1ambience3

    Made 5:30 reservations before a 7:30 show at Playhouse Square. Plenty of time, right? Wrong! Seated right away. Waited at least 15 minutes for a server to take drink and app order. Ordered dinner around 6:10. Mentioned twice that we had theatre tickets. At 6:50 we asked for a manager. Two of four dinner orders came out at 6:55, jambalaya that was cold and had crunchy rice. We asked for the bill and to go boxes at that point. Had the to go boxes and the bill before last meal came out at 7:00 which I declined and said I didn’t want it at that point and to take it off the bill. I was upset and didn’t want to inhale a $34 dollar meal in 5 minutes. Taking it with wasn’t an option, it was 85 degrees outside, couldn’t leave something in the car while we went to the show. Manager finally came over after second request. All she said was sorry, we make orders fresh. Took the one meal off, I think she thought we were just complaining to get free food. Gave the waitress a small tip, it wasn’t all her fault, but she wasn’t attentive, never got even one drink refill in and hour and a half. The place wasn’t even busy.

    House of Creole ClevelandResponded on June 28, 2022Hello Cheryll, I apologize on behalf of everyone at House of Creole. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Kind Regards, House Of Creole Management Team

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