High Rail

High Rail reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Hesta VIP

   Raleigh4 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Took 15 min to get a server to come to our table for water. Things didn’t get better. This is my first ever bad review and first time leaving a restaurant due to terrible service.
   

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2. K

   Karen

   San Diego18 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Had the shrimp tacos and fried chicken sandwich. Excellent fries! Noise level was high, not due to the restaurant but rather two news helicopters flying around the entire time we were there for almost 2 hours! Great view of the city.
   

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3. T

   Timothy VIP

   Raleigh5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Unique roof top experience with yummy food and fun drinks.
   

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4. OT

   OpenTable Diner

   Greensboro1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vanessa is a goddess!! She is the best bartender in downtown Raleigh no questions asked!!! No competition! We had an amazing time and will be back!!
   

   High RailResponded on April 27, 2025

   Dear Anonymous, Vanessa does an excellent job for us! She will be so glad to hear your kind compliments. Thank you so much for your feedback. We eagerly await your next dining experience with us! Best, Restaurant Management
   

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5. R

   Reginald

   Unspecified1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my time at Highrail today. Claire was an excellent waitress.
   

   High RailResponded on April 20, 2025

   Dear Reginald, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Claire. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Restaurant Management
   

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6. V

   Von

   San Francisco1 review

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   The greeter at the door was super nice, she had amazing energy which made my group excited to try the restaurant out for the first time. I loved the decor and how well put together the place looked the place had a very chill atmosphere overall, however the service once we got to our table was poor and the entrees were not that good we enjoyed the appetizers but the actual meals we had we just didn’t enjoy and had to take back two entrees and as a table rated our food experience a 5/10 also our server was really rude and didn’t know much about the menu to be able to assist us with recommendations or much of anything granted she was new but she still could have had better customer service in my eyes it also was my birthday weekend so I expected amazing but isn’t a bad place just wasn’t for me
   

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   High RailResponded on April 13, 2025

   Dear Von, We are dedicated to providing excellent food and service, so I am truly sorry that we fell short in these aspects. Your feedback, which outlines our strengths and areas needing improvement, is valued as it helps to drive positive change. Thank you for sharing your review, and we hope for the chance to make a better impression in the future. Sincerely, Restaurant Management
   

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7. L

   Lakisha

   San Francisco1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The hostess was nice & accommodating. Our waiter was very good too. The food & drinks tasted so good. Loved the view from the rooftop
   

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   High RailResponded on April 7, 2025

   Dear Lakisha, I'm delighted to hear you enjoyed our incredible service and breathtaking views. Your kind words inspire us! Our dedicated staff strives to create unforgettable experiences for every guest. We look forward to welcoming you back soon! Best, Restaurant Management
   

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8. K

   Krissia

   Raleigh1 review

   3.0

   Dined on April 4, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Beautiful view. Lower than average food, acceptable drinks
   

   High RailResponded on April 9, 2025

   Dear Krissia, We are dedicated to providing excellent food and service, so I am truly sorry that we fell short in these aspects. Your feedback, which outlines our strengths and areas needing improvement, is valued as it helps to drive positive change. Thank you for sharing your review, and we look forward to the chance to make a better impression in the future. Sincerely, Restaurant Management
   

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9. E

   Eileen

   Cleveland5 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food, drinks and service. We are definitely coming back.
   

   High RailResponded on April 5, 2025

   Dear Eileen, Thank you for choosing High Rail and for taking the time to write a review! We are so glad to hear that you enjoyed our culinary offerings, as well as our service. Our establishment aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Best, Restaurant Management
   

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10. T

    Tom

    Raleigh7 reviews

    5.0

    Dined on March 28, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very well designed restaurant with very good food. May try outside seating next time. We sat in a booth in the bar. The tables for two did not appear to be a good choice. We were told that the booths in the dining area were reserved for four. They were all empty at that time. Good service.
    

    High RailResponded on March 29, 2025

    Dear Tom, We are so glad to hear that you enjoyed our culinary offerings, as well as our service. Our establishment aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Best, Restaurant Management
    

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