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Heirloom - New Haven, New Haven, CT

Heirloom - New Haven

4.2
4.2
1309 Reviews
$30 and under
Contemporary American

A Farm Coastal Restaurant located inside the Study at Yale Hotel on Chapel Street at the heart of Yale University Campus in New Haven, CT. Our friends, farmers & growers in Connecticut, New England & beyond supply us with heritage ingredients showcasing the farm & coastal bounty, integral to American Heirloom Cooking. Our wine collection includes wines from Italy, Spain, France, Australia, Germany, South Africa and the United States. Our wine choices are eclectic and distinctive with a focus on value and boutique labels as well as Sustainable, Organic and Bio dynamic selections. Inviting warmth and hospitality, local-heartfelt fare; eclectic wines and cocktails and a commitment to honest service and value are paramount to the Heirloom experience.

Make a reservation

2 people

May 2022
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7:00 PM


Booked 16 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Contemporary American, Comfort Food

  • Hours of operation

    Mon–Thu 7:00 am–9:00 pm Fri 7:00 am–10:00 pm Sat 10:00 am–10:00 pm Sun 10:00 am–9:00 pm

  • Phone number

    (203) 503-3919

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Catering

    Heirloom and The Study at Yale Hotel are available for private events, offsite catered events and catered pick-up service…we have multiple rooms, spaces and venues to choose from. Private event inquiries please contact our Catering and Events Department at 203.503.3928. General Heirloom information call us at 203.503.3919.

  • Private party facilities

    Heirloom Wine Room: Adjacent to our dining room, the Heirloom wine room offers a semi-private corner space with a glass wine wall, sheer curtains, and private dining tables, yet still retains the great energy and ambiance beloved by Heirloom guests. Perfect for meetings and events, intimate dinners, group and family gatherings and boozy brunches for up to 24 guests

  • Private party contact

    Maurice Juarez: (203) 503-3915

  • Neighborhood

    New Haven

  • Cross street

    between Chapel St and Park St

  • Parking details

    Free valet parking in our covered garage with validation

  • Additional

    Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Chef's Table, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 1,309 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.1Service
  • 4.5Ambience
  • 3.8Value

NoiseModerate

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Filters

  1. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on May 11, 2022

    overall4food5service4ambience4

    Pleasant - not too crowded or noisy. Did not feel rushed.

  2. LW

    LaraW

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on May 8, 2022

    overall4food3service4ambience4

    Food was pretty good. Tuna melt was nothing special. Fries were good. Burger was good. Eggs benedict best on the brunch menu which could have had more variety.

  3. OT

    OpenTable Diner

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    This was a great place to have Mother’s Day! Great food, great ambiance & Great Service!

  4. JP

    JohnP

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food3service4ambience4

    Lamb was tough, overcooked and unseasoned. Risotto was good.

  5. SF

    ShelleyF

    San Francisco

    21 reviews

    vip
    5.0

    21 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Excellent food and lovely ambience - relaxing and pleasant. The brussels sprouts and kale salad are superb!

  6. C

    Carol

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Excellent service, food, and environment. Maitre'd especially cordial.

  7. C

    Court

    New York Area

    2 reviews

    vip
    3.0

    2 reviews

    Dined on April 30, 2022

    overall3food3service2ambience5

    I have been to this restaurant over 20 times in the last 10 years and it is always consistent when I go but sadly it always falls apart when I bring others with me. For my birthday celebration, there were 4 of us. Great drinks and good food. I adore the kales salad and the salmon was cooked perfectly and all our appetizers were great. They had “run out of the burger” because of demand at brunch. Normally, it would not be a huge deal but with such a limited menu after being closed for years with COVID, this left my guest with very few options to choose from. We rebounded though and everything else we ordered was excellent. The service we never rebounded from. Our server seemed sidetracked and unengaged and seemed to want to be anywhere but there. So this made for a long 2 hours and at at an upscale place, it has fallen off my go to list for special occasions. I look forward to Heirloom returning to more consistent service so I can share it with friends confidently.

  8. C

    Carol

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on April 30, 2022

    overall5food4service5ambience5

    We went off peak hours, but the food was excellent as was the service, and would recommend it.

  9. OT

    OpenTable Diner

    Dallas

    2 reviews

    vip
    1.0

    2 reviews

    Dined on April 27, 2022

    overall1food1service1ambience3

    I like staying in this Hotel but dinners at their restaurant, Heirloom, have been uniformly unsatisfactory. Food is usually under- or overcooked, platings are sloppy and often thrown together in one bowl, waits for service and between courses are excessively long, and food usually arrives cold. I’ve eaten here several times over a few years and have never had a good meal. It’s obvious that they rely on a captive audience - don’t waste your money

  10. RW

    RoxaneW

    1 review

    4.0

    1 review

    Dined on April 24, 2022

    overall4food5service4ambience5

    noise level made it difficult to hear our conversation

  11. OT

    OpenTable Diner

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on April 23, 2022

    overall5food5service5ambience5

    Enjoyed the atmosphere, food, service, etc Location convenient and an overall enjoyable experience Our first time there, but not our last

  12. OT

    OpenTable Diner

    New England

    3 reviews

    3.0

    3 reviews

    Dined on April 15, 2022

    overall3food2service4ambience4

    The ambiance and our service was great! Our main entrees were quite flavorless which was a disappointment. However, the Bourbon Brusselsprouts were quite yummy. Unfortunately, we won’t be returning, but we’re glad we gave it a try.

  13. AM

    AnthonyM

    1 review

    3.0

    1 review

    Dined on April 15, 2022

    overall3food4service1ambience4

    Food here was good but the service was terrible which rather undermined the whole experience.

  14. D

    Disappiibted

    New England

    1 review

    1.0

    1 review

    Dined on April 9, 2022

    overall1food1service1ambience4

    Waited 45” to be served because ordered either hadn’t been placed or was misplaced. 2nd time service and food has been disappointing in past month.

  15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on April 8, 2022

    overall4food5service3ambience5

    Happy to see them open again

  16. JR

    JRM312

    Chicago

    9 reviews

    vip
    1.0

    9 reviews

    Dined on April 7, 2022

    overall1food1service1ambience1

    No one seating guests when we walked in. Had to go to the hotel front desk to ask for assistance. We should have left at that point. Long wait for entrees which arrived at room temperature. A minor modification (pea pesto on the side due to an allergy) was not done so the rice accompaniment was not edible as it was swimming in pea pesto. If you don’t have the staff to provide a quality dining experience then why book so many tables.

  17. BA

    BethA

    1 review

    5.0

    1 review

    Dined on April 4, 2022

    overall5food5service5ambience5

    We checked this place out for restaurant week and were very pleasantly surprised. Everything was great! The hotel staff was just as friendly and helpful as the restaurant staff. The place is bright and airy and cheerfully decorated and the food is wonderful. I will definitely return.

  18. DR

    DonR

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on April 3, 2022

    overall4food3service3ambience4

    Inconsistent food 4/22. The salad dressing on blood red orange salad and Caesar salad not good- sour. Should have sent back. Charcuterie OK with several strange sauces. Small steak fair. Bread, Scottish salmon, Merlot wine all excellent. Service fair ( not busy) . Enjoyable overall but not in a hurry to go back.

  19. DP

    DavidP

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 2, 2022

    overall5food5service4ambience4

    What a great night! Great menu that was also delicious! Such fun! So good!

  20. MC

    MelanieC

    New York Area

    1 review

    4.0

    1 review

    Dined on March 30, 2022

    overall4food4service3ambience4

    Came in for restaurant week with friends for lunch. The food was delicious, although the portions were small for the price. The service was extremely slow -- we waited over 30 minutes for our second course to come out. The waitress comped us glasses of prosecco because of the delay, which was a very nice gesture.

  21. BB

    BritBap13

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on March 27, 2022

    overall4food5service4ambience5

    Had a great dinner here during Restaurant Week. I got the artichoke arancini, the Scottish salmon and the buttermilk panna cotta. Everything was great. We also got a bottle of wine for the table- a Riesling called “Kung Fu Girl” which was very nice. Service was great just a tad slow. I like to put myself in other’s shoes so I do not fault our waiter for this. We were next to a party of about 10 so I’m sure things were busy. We had a last minute 6:45 reservation for 4 so no complaints here. Great food, service and atmosphere!

  22. PB

    PBSL

    New York Area

    9 reviews

    4.0

    9 reviews

    Dined on March 22, 2022

    overall4food3service4ambience5

    A very pretty dining room with lots of fresh flowers and a modern vibe. Tables a little close together. The food was moderately good - a lovely salad and a hard to eat hamburger, not quite juicy enough. Good service.

  23. P

    Particular

    New York Area

    56 reviews

    vip
    3.0

    56 reviews

    Dined on March 5, 2022

    overall3food2service2ambience4

    Limited menu. Kitchen has no flexibility, i.e. would not make omlette. Service needs improvement

  24. PM

    PamM

    New York Area

    5 reviews

    vip
    5.0

    5 reviews

    Dined on March 5, 2022

    overall5food5service5ambience5

    It's been a while since we've eaten at Heirloom. Loved the vibe and we had a very responsive server. Had the kale salad with salmon and it was delicious. My fellow diners had avocado toast and a bacon egg and cheese. Both enjoyed their meals. I will be back.

  25. JR

    JohnR

    New York Area

    1 review

    5.0

    1 review

    Dined on March 3, 2022

    overall5food4service5ambience4

    Great energy. Great staff. Great food. Menu a bit limited and youthful. Very good overall. Will return.

  26. DD

    DavidD

    New York Area

    12 reviews

    4.0

    12 reviews

    Dined on March 2, 2022

    overall4food4service4ambience4

    A classy, “go to restaurant”, in downtown New Haven, with a simple, but satisfying menu. Wish more options of sides, were offered with their entree selections.

  27. AG

    AGNESQ

    New England

    3 reviews

    5.0

    3 reviews

    Dined on February 24, 2022

    overall5food5service4ambience5

    We enjoyed the diversity and quality of the food at Heirloom. My husband and I found the cocktails intriguing; my son liked the ricotta toast so much that he ordered it the next day for lunch. We also had the crispy potatoes (very good). The mahi-mahi was done to perfection (cooked just right, not overdone) and my husband enjoyed his steak. We shared the maple creme brulee and the chocolate fudge cake.

  28. TR

    ThomasR

    New York Area

    1 review

    4.0

    1 review

    Dined on February 21, 2022

    overall4food4service4ambience5

    We went for lunch and liked the relaxed atmosphere, good food, and attentive service. Nice low key place, good value.

  29. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on February 20, 2022

    overall3food3service4ambience4

    Several issues which were reported to hostess. Hostess said a manager would get back to me in 24 hours. Still haven’t heard from anyone a week later.

  30. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2022

    overall5food4service5ambience4

    Lovely as always, great service as is the norm.

  31. CK

    CaptainKirk

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on February 14, 2022

    overall5food4service5ambience5

    We had a lovely Valentine's Day lunch - we'll be back again

  32. KG

    KurtG

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on February 12, 2022

    overall5food5service5ambience5

    Valentines Day dinner

  33. D

    Diner

    1 review

    3.0

    1 review

    Dined on February 12, 2022

    overall3food2service5ambience3

    Outstanding service aside this restaurant is grossly overpriced or what they serve. For $26 dollars I was shocked that the lamb ragu was smaller than my appetizer; I know the meat can be pricey but there could have been more noodles. The caeser salad with anchovies was bland and the blood orange salad was all raddichio and no dressing so that made for a bitter experience. The best part of the night was the appetizer but warmed ricotta and bread is hard to ruin. It was great to see the place but I don't think we'll be back any time soon.

  34. K

    Kelly

    Hawaii

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food4service5ambience4

    We went for brunch! Excellent food! Excellent service! If you’re coming to brunch, you do have to wait till 11am to order, but they’ll get ya tea, coffee, or juice while you wait. Would highly recommend!

  35. DD

    DianeD

    San Francisco

    4 reviews

    3.0

    4 reviews

    Dined on February 12, 2022

    overall3food3service2ambience3

    I was happy to get a reservation at the last minute to any restaurant in New Haven on a Friday night, so I’m not going to be too critical. The menu was limited…not enough options. I settled on chicken and dumplings for my main course which was dry and contained about 5 gnocchi. My husband liked his steak and our guests were satisfied with their meals but not overly impressed. Desserts were average. Great wine list. Server did not understand proper etiquette for serving wine. Service was slow and the room was overheated.

  36. t

    tommy

    1 review

    2.0

    1 review

    Dined on February 5, 2022

    overall2food2service2ambience2

    only brunch menu on Saturday is not great. very noisy. understaffed. all the staff seemed unhappy.

  37. WM

    WayneM

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on January 29, 2022

    overall5food5service5ambience5

    Good food. Good atmosphere.

  38. KR

    KelvinR

    New York Area

    13 reviews

    vip
    5.0

    13 reviews

    Dined on January 16, 2022

    overall5food5service5ambience5

    My reservation was exactly as the restaurant opened. Great timing, service, and experience overall.

  39. m

    mrgastronomie

    New York Area

    14 reviews

    vip
    3.0

    14 reviews

    Dined on January 16, 2022

    overall3food2service1ambience4

    I’ve had brunch at Heirloom many times before and was never disappointed, but last night’s dinner left much to be desired. While the restaurant was fairly empty, service was slow and inattentive. Our food took a long time to arrive, and once it did arrive, the reason was clear. It had been sitting around waiting for our server to bring it to us. Thus, my medium rare steak was now a slightly chilled medium with a side of room temperature vegetables. I sent it back and the server graciously took it away without making a fuss. If the restaurant were busy or understaffed, it would have been more understandable, but there wasn’t any clear reason for the poor service. We’ll be returning for brunch, and I’m hoping last night was just an anomaly. As I’ve mentioned, I’ve always had a great experience at Heirloom, so hopefully it was just an off night.

  40. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on January 15, 2022

    overall5food5service5ambience5

    Heirloom is one of our favorite places to dine. You cannot go wrong with the ricotta appetizer or the burger.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Heirloom - New Haven is rated 4.2 stars by 1309 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 2022
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
7:00 PM


Booked 16 times today
Google Map for Heirloom - New Haven

1157 Chapel Street New Haven, CT 06511

Additional information

  • Cross street

    between Chapel St and Park St

  • Neighborhood

    New Haven

  • Hours of operation

    Mon–Thu 7:00 am–9:00 pm Fri 7:00 am–10:00 pm Sat 10:00 am–10:00 pm Sun 10:00 am–9:00 pm

  • Cuisines

    Contemporary American, Comfort Food

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Free valet parking in our covered garage with validation

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Chef's Table, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (203) 503-3919

  • Catering

    Heirloom and The Study at Yale Hotel are available for private events, offsite catered events and catered pick-up service…we have multiple rooms, spaces and venues to choose from. Private event inquiries please contact our Catering and Events Department at 203.503.3928. General Heirloom information call us at 203.503.3919.

  • Private party facilities

    Heirloom Wine Room: Adjacent to our dining room, the Heirloom wine room offers a semi-private corner space with a glass wine wall, sheer curtains, and private dining tables, yet still retains the great energy and ambiance beloved by Heirloom guests. Perfect for meetings and events, intimate dinners, group and family gatherings and boozy brunches for up to 24 guests

  • Private party contact

    Maurice Juarez: (203) 503-3915

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