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Heirloom - New Haven

4.3
4.3
1287 Reviews
$30 and under
Contemporary American

A Farm Coastal Restaurant located inside the Study at Yale Hotel on Chapel Street at the heart of Yale University Campus in New Haven, CT. Our friends, farmers & growers in Connecticut, New England & beyond supply us with heritage ingredients showcasing the farm & coastal bounty, integral to American Heirloom Cooking. Our wine collection includes wines from Italy, Spain, France, Australia, Germany, South Africa and the United States. Our wine choices are eclectic and distinctive with a focus on value and boutique labels as well as Sustainable, Organic and Bio dynamic selections. Inviting warmth and hospitality, local-heartfelt fare; eclectic wines and cocktails and a commitment to honest service and value are paramount to the Heirloom experience.

Make a reservation

2 people

November 2021
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7:00 PM


Booked 12 times today
  • Dining style

    Casual Elegant

  • Cuisines

    Contemporary American, Comfort Food

  • Hours of operation

    Mon–Thu 7:00 am–9:00 pm
    Fri 7:00 am–10:00 pm
    Sat 10:00 am–10:00 pm
    Sun 10:00 am–9:00 pm

  • Phone number

    (203) 503-3919

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Smart Casual

  • Catering

    Heirloom and The Study at Yale Hotel are available for private events, offsite catered events and catered pick-up service…we have multiple rooms, spaces and venues to choose from. Private event inquiries please contact our Catering and Events Department at 203.503.3928. General Heirloom information call us at 203.503.3919.

  • Neighborhood

    New Haven

  • Cross street

    between Chapel St and Park St

  • Parking details

    Free valet parking in our covered garage with validation

  • Additional

    Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Chef's Table, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Contactless payment available
  • Screening

    • Sick staff prohibited in the workplace

Menu

At present, we do not have menu information for this restaurant. Please see their website or wait to visit the restaurant to learn more.

What 1,287 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.1Food
  • 4.3Service
  • 4.4Ambience
  • 4Value

NoiseQuiet

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  1. SC

    SusanC

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on November 18, 2021

    overall3food5service3ambience4

    It took asking 3 times to get a glass of water. Staff was friendly but a little scattered. Food was excellent

  2. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on November 15, 2021

    overall1food1service1ambience4

    Not what it used to be

  3. SW

    SallyW

    New England

    5 reviews

    5.0

    5 reviews

    Dined on November 14, 2021

    overall5food5service5ambience5

    Best burger in town!

  4. w

    woowoowoo

    New York Area

    5 reviews

    2.0

    5 reviews

    Dined on November 14, 2021

    overall2food4service2ambience3

    I can’t tell you how many people I have sent to heirloom in the past. Pre-pandemic, it was my favorite place to go for a special occasion or any night we felt like treating ourselves. We just went back for the first time since they re opened, and I have to say, I’m heartbroken. We waited over an hour for our food. And not once did someone come check in with us during that time. Yes, the food was okay. But it wasn’t anything I couldn’t get somewhere else in new haven now. I can tell they’re understaffed. Maybe time for management to reevaluate if they want this business to succeed. I for sure won’t be recommending anyone to go there. I truly hope they turn things around.

  5. PA

    PhyllisA

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on November 13, 2021

    overall5food5service5ambience5

    It was my 2nd time at Heirloom...love it! Very good food & atmosphere! The Apple donuts are scrumptious!

  6. C

    Charlotte75

    New England

    12 reviews

    4.0

    12 reviews

    Dined on November 12, 2021

    overall4food4service4ambience4

    very good food and a great wine list, too. We'll be back.

  7. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 9, 2021

    overall5food5service5ambience5

    Fresh and flavorful food along with excellent service!!

  8. RM

    RoniM

    New York Area

    1 review

    4.0

    1 review

    Dined on November 7, 2021

    overall4food3service5ambience4

    Nice setting, our server was excellent. Food was OK.

  9. MR

    MariaR

    New England

    2 reviews

    4.0

    2 reviews

    Dined on November 6, 2021

    overall4food4service4ambience4

    Lovely spot to enjoy a special lunch with my daughter. Thank you for the wonderful welcome, and superb food n drink!

  10. MN

    MatthewN

    New York Area

    1 review

    4.0

    1 review

    Dined on October 31, 2021

    overall4food4service4ambience4

    Sleek, comfortable setting. It was relatively empty so nice and quiet.

  11. AG

    ArjetG

    New York Area

    4 reviews

    3.0

    4 reviews

    Dined on October 23, 2021

    overall3food3service4ambience4

    The place hs a good atmosphere and the service was good. The food however, was mediocre. The choices on the menu are also quite limited.

  12. DD

    DanD

    1 review

    5.0

    1 review

    Dined on October 16, 2021

    overall5food5service5ambience5

    We always enjoy our meals here- consistently good food, local and seasonal selections and good cocktails in a relaxed atmosphere.

  13. TT

    TriciaT

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on October 10, 2021

    overall1food1service1ambience4

    Service was so poor, food was ok. Really regret we spent our time here.

  14. KT

    KarlaT

    Chicago

    36 reviews

    vip
    5.0

    36 reviews

    Dined on October 10, 2021

    overall5food5service5ambience5

    Awesome place for brunch!

  15. N

    Nique

    New York Area

    1 review

    5.0

    1 review

    Dined on October 4, 2021

    overall5food5service5ambience5

    The waitstaff was super attentive and helpful. I’ll definitely be back!

  16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 26, 2021

    overall5food5service5ambience4

    Great service!! Food was delicious and well prepared. Love this restaurant. We are visiting New Haven for the 4th time in the past 3 years and we have made it to Heirloom multiple times.

  17. C

    Coachinetto

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on September 23, 2021

    overall4food3service5ambience5

    I hadn’t been to Heirloom in a few years, and I must say I was disappointed with the food this one time, compared with my previous experiences. The crab pasta dish was overly garlicky and completely destroyed the complexity of a very nice French Malbec I had picked to accompany it. Service was outstanding, courteous and attentive. A little pricey for the quality of the culinary experience:

  18. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    3.0

    3 reviews

    Dined on September 22, 2021

    overall3food3service2ambience3

    Slow slow slow.

  19. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on September 18, 2021

    overall5food5service5ambience5

    Great food and atmosphere

  20. NH

    NewHavener

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on September 17, 2021

    overall4food3service5ambience5

    Some dishes were fabulous. Some just okay -especially the crab fettuccine. Our server was great and the ambiance was wonderful.

  21. D

    Dele

    New York Area

    1 review

    4.0

    1 review

    Dined on September 11, 2021

    overall4food3service5ambience5

    The service was good. The atmosphere was warm and welcoming. Unfortunately my food was cold, I ordered the crab fettuccine. The waiter gladly took it back. When they brought my dish back out it was warm on one side and cold on the other. It seemed like it was microwaved. Other than that experience with my dish, my husband’s entree was good and the drinks were ok.

  22. OT

    OpenTable Diner

    New York Area

    9 reviews

    4.0

    9 reviews

    Dined on August 31, 2021

    overall4food4service4ambience4

    Heirloom was very delicious and the service was great. Everything was very tasty, but the plating could have been a bit more elevated. The apple doughnuts were divine! Overall, I had a great experience here for my DPW meal no. 8.

  23. OT

    OpenTable Diner

    Orange County

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 16, 2021

    overall5food4service4ambience3

    Very homey, simple and plain delicious

  24. L

    Lindsay

    New England

    1 review

    2.0

    1 review

    Dined on August 15, 2021

    overall2food2service2ambience4

    Very limited brunch menu, underwhelming food and slow service even though it was not at all busy

  25. D

    Dennis

    1 review

    2.0

    1 review

    Dined on August 14, 2021

    overall2food3service3ambience4

    Came back for the first time since they shut down during the pandemic, and it was very disappointing. The cheese plate was small and felt like it was prepped ahead of time and left in the walk-in, and the entrees were just average. I’m hoping they’ve just got to shake the rust off, but overall it was lackluster.

  26. JL

    JackieL

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on August 6, 2021

    overall1food1service2ambience4

    It seems from the ambiance that this once was a good restaurant that was maybe impacted by the current world situation but it was such an aggressive let down I am really Upset it cost so much we feel swindled. Went there to celebrate a birthday for the “farm to table” aspect of it, and for the prices we expected food to be well prepared with good ingredients at the very least which it wasn’t. Received stale, unsalted, “heirloom” French fries with ketchup and baked ricotta with toasted stale bread for the apps which we should have just left after that but the description of main menu items looked more promising?? A $36 fatty steak wasn’t hot enough to melt the butter on top Served with burnt, charcoaled broccoli that was the “seasonal vegetable” which was then replaced with unseasoned steamed to actively disintegrating broccoli. Crab pasta did not come as described on menu cheap substitutions real bummer and didn’t taste like much. Maybe 4 other tables occupied but service was dragging so, they brought out another baked ricotta on the house and we asked if it was bc the food was so slow coming out?? “No, no, just cause” Only one person finished their meals, we were offered dessert on the house because they, “felt bad” and we honestly didn’t want to be there or eat anything else there and just wanted to pay and leave. It was a very awkward experience and we were really bummed that we wasted money there.

  27. OT

    OpenTable Diner

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined on August 6, 2021

    overall5food5service5ambience5

    We were late for our reservation but it was worth it. The ambiance and food was great. I would certainly come back and eat there again! Wonderful restaurant!!!

  28. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 3, 2021

    overall5food4service5ambience5

    My best friend got engaged!!!

  29. AC

    AnnC

    Houston

    2 reviews

    2.0

    2 reviews

    Dined on August 2, 2021

    overall2food2service4ambience4

    Beautiful space, good service, great cocktails. However, the food was disappointing. It wasn't awful, but none of it was great.

  30. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on July 27, 2021

    overall4food5service3ambience4

    Great experience. Service was decent. Food was good. Was not my first time, will not be my last.

  31. OT

    OpenTable Diner

    New York Area

    8 reviews

    3.0

    8 reviews

    Dined on July 16, 2021

    overall3food3service3ambience5

    Noted as Farm to table……it was not. The vegetable crudités appetizer was standard grocery store fair. Beef was good but to serve with frozen fries was a let down. Service was slow

  32. d

    dclquinn

    New York Area

    20 reviews

    vip
    4.0

    20 reviews

    Dined on July 13, 2021

    overall4food4service5ambience4

    Our waiter was so amazing! I wish I had asked his name. It was SO busy when we were there with our party of 6 and there were numerous large parties as well. As is the case these days…they were understaffed but he managed to stay cool and calm throughout and handled some special requests without a single problem. I have found these days that one really has to be patient with dining out and the longer times that it may take to get speciality cocktails and orders taken. As long as the food is good (which is was!)and the server is helpful and kind then I don’t mind waiting a bit longer than usual.

  33. S

    Sharma

    San Francisco

    7 reviews

    4.0

    7 reviews

    Dined on July 11, 2021

    overall4food4service3ambience4

    Tasty and enjoyable marred only by a patron who felt that talking on speakerphone at her table was somehow appropriate…in the future perhaps staff could suggest she go outside.

  34. JS

    JenniferS

    New York Area

    1 review

    3.0

    1 review

    Dined on July 11, 2021

    overall3food4service2ambience2

    Was expecting a classy restaurant from the pictures but it was actually quite the casual atmosphere, some patrons wearing t-shirts. Service was very slow even though it was not busy at all. Roast chicken was delicious though.

  35. OT

    OpenTable Diner

    New York Area

    10 reviews

    5.0

    10 reviews

    Dined on July 5, 2021

    overall5food5service5ambience5

    So happy heirloom is open again. Love the food, staff and drinks :)

  36. M

    Mary

    New York Area

    7 reviews

    vip
    3.0

    7 reviews

    Dined on July 4, 2021

    overall3food5service1ambience3

    Food was great. Service was terrible - waited 45+ min for our meal! Hopefully the service problem is just temporary. I will give them another chance.

  37. LW

    LisaW

    New York Area

    1 review

    5.0

    1 review

    Dined on June 27, 2021

    overall5food5service5ambience5

    Our server was most professional Your chicken sake was the best!

  38. OT

    OpenTable Diner

    New York Area

    8 reviews

    vip
    1.0

    8 reviews

    Dined on June 26, 2021

    overall1food2service1ambience1

    Omg never again!! Services was sooooo slow, and I was going to give them the benefit of the doubt because I know places are understaffed and whatnot but what happened there is COMPLETELY unacceptable. My boyfriend went to the men’s bathroom, and as he’s using the urinal, two guys, EMPLOYEES!!!! walk out of the stall. How did he know they were employees? They were wearing aprons and the waiters outfit. I don’t care what people do in their free time at home, not judging, but this was totally unacceptable at a restaurant. Food was mediocre and we definitely lost our appetites after hearing that story from him. Safe to say, we won’t be back, ever.

  39. WC

    WendyC

    New England

    5 reviews

    4.0

    5 reviews

    Dined on June 24, 2021

    overall4food4service5ambience5

    Absolutely nothing wrong with it, but the tomato soup was too sweet for me. Servers were fantastic, and the atmosphere was current, clean and quiet. Will definitely try Heirloom again.

  40. MO

    MOG2

    1 review

    3.0

    1 review

    Dined on June 20, 2021

    overall3food2service2ambience2

    I am not sure how they have received an average of 4.5 stars because it was not a 4.5 star experience. From the food to the service it was lacking. It Might’ve been because it was a slow Sunday and when it’s slow people tend to naturally slow down but it was unimpressive experience I would not go back back

FAQs

Heirloom - New Haven is rated 4.3 stars by 1287 OpenTable diners

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Make a reservation

2 people

November 2021
Sun
Mon
Tue
Wed
Thu
Fri
Sat
31
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7:00 PM


Booked 12 times today
Google Map for Heirloom - New Haven

1157 Chapel Street New Haven, CT 06511

  • Cross street

    between Chapel St and Park St

  • Neighborhood

    New Haven

  • Hours of operation

    Mon–Thu 7:00 am–9:00 pm
    Fri 7:00 am–10:00 pm
    Sat 10:00 am–10:00 pm
    Sun 10:00 am–9:00 pm

  • Cuisines

    Contemporary American, Comfort Food

  • Dining style

    Casual Elegant

  • Dress code

    Smart Casual

  • Parking details

    Free valet parking in our covered garage with validation

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Cafe, Chef's Table, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

  • Phone number

    (203) 503-3919

  • Catering

    Heirloom and The Study at Yale Hotel are available for private events, offsite catered events and catered pick-up service…we have multiple rooms, spaces and venues to choose from. Private event inquiries please contact our Catering and Events Department at 203.503.3928. General Heirloom information call us at 203.503.3919.

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