Hecks of Beachwood

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1. OT

   OpenTable Diner

   Cleveland

   1 review

   vip
   2.0

   1 review

   Dined 2 days ago

   overall2food2service2ambience3

   The food was not bad. The drinks were absolutely awful, as a matter of fact every time I have been there the drinks were terrible. You would think a restaurant like that would have a trained bartender. Over all the place is alright too bad they can’t make a decent drink.
   

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2. L

   Liba

   Cleveland

   49 reviews

   vip
   5.0

   49 reviews

   Dined 2 days ago

   overall5food5service5ambience4

   4 of us had a great dinner on a Saturday night. They were very crowded with multiple large parties so we weren’t seated until 15 min after our reservation time. Although our server Brenda could not get to us right away, she did stop by to let us know that she would be with us as soon as she could. We had a lot to catch up on with our dinner partners, so we were fine with waiting. Our dinners were delicious. Brenda checked in with us to make sure all was good. We will be back.
   

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3. OT

   OpenTable Diner

   Cleveland

   21 reviews

   vip
   3.0

   21 reviews

   Dined 2 days ago

   overall3food5service1ambience4

   The people behind us got seated about 10min after us and they got their drinks before we even ordered ours. Someone other than our server brought out our drinks, apps and food. Our server never even checked on us when we were eating. Then we sat about 15-20min waiting for our server to walk by so we could flag her down to ask for our checks. The food was great, but the service was absolutely terrible.
   

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4. IU

   IUlk

   Minneapolis

   6 reviews

   vip
   2.0

   6 reviews

   Dined 4 days ago

   overall2food3service3ambience2

   We had a reservation and though there were 4 or 5 available booths our, request for a both was denied (?!) Asked for two portions of salad but got one !
   

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5. JO

   JenniferO

   Cleveland

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   We had a great dinner at Hecks! First, Sophie is by far the best waitress we’ve had there. She’s kind & friendly & gave us great suggestions. Our service in our last few visits has been spotty, so tonight’s service/dinner will definitely bring us back. The food is always good though! This place is quickly becoming a favorite. Thanks for being awesome Sophie :)
   

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6. D

   Dredbeck

   New York Area

   50 reviews

   vip
   3.0

   50 reviews

   Dined 6 days ago

   overall3food3service3ambience3

   A great idea, poorly executed. Mango mimosa tasted like beer, mushroom ravioli really unappetizing. Hamburger was hard to chew, though tasty, but fries were soggy and cold. The menu was intriguing but the food was disappointing.
   

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7. TW

   TerriW

   Cleveland

   23 reviews

   4.0

   23 reviews

   Dined 6 days ago

   overall4food5service5ambience5

   Excellent food and service! Best burger!!!!! Brussel sprouts great!
   

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8. N

   Neil

   Cleveland

   94 reviews

   vip
   5.0

   94 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Were there for lunch...first time having salads and they we enjoyed the meal very much. One of our favorite restaurants.
   

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9. E

   Evan

   Cleveland

   12 reviews

   vip
   4.0

   12 reviews

   Dined 7 days ago

   overall4food4service1ambience4

   Great food but server was very inattentive. She seemed spread too thin across sections.
   

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10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 28, 2023

    overall5food5service5ambience5

    First time at this location and the experience from using OpenTable to reserve all the way through the end of our meal was absolutely spot on! Our server Janice was awesome and friendly and food was spectacular. Coffee is absolutely the best flavor of cinnamon and the atmosphere was very refreshing! Next time will try the patio area. Thank you Hecks for an awesome time with great food!!
    

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11. MD

    MariahD

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on May 28, 2023

    overall5food5service5ambience5

    The restaurant was a lot larger than expected. Jasmine, our server, was charming and professional. The food was great, I would definitely recommend the mushroom flatbread and the chicken and waffles.
    

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12. VD

    VirginiaD

    Indiana

    3 reviews

    3.0

    3 reviews

    Dined on May 27, 2023

    overall3food4service1ambience4

    Staff were courteous and doing the best they could, but seriously undermanned. It should not take three hours to sit and have a salmon burger. Wines by the glass selection was not good. Salad was delicious, salmon. Burger was fine. Nice ambience. Lots of different folks come here. It is lively and attractive. And we were seated right away. But seating is not eating.
    

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13. PT

    PattyT

    Cleveland

    5 reviews

    vip
    5.0

    5 reviews

    Dined on May 24, 2023

    overall5food5service5ambience5

    The tuna tacos with the house salad was divine. Our server, Yvonne, was exceptional. I'll sit in her section any time.
    

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14. J

    Jagourmet

    Phoenix

    59 reviews

    vip
    2.0

    59 reviews

    Dined on May 24, 2023

    overall2food1service4ambience2

    One of the worst restaurant visits in years. Every order came out wrong. What was served was amateur hour in the kitchen. This rendition has ruined a good brand. They were known for their burgers. Mine was almost inedible. If you want a good burger go to Hyde Park.
    

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15. JS

    JeromeS

    1 review

    3.0

    1 review

    Dined on May 23, 2023

    overall3food4service3ambience4

    Initially seated in a high traffic area even though other seating was available. Wasn't given a drink menu until I requested one. The server said she'll try and find one. Eventually we received one.
    

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16. DM

    DavidM

    1 review

    3.0

    1 review

    Dined on May 22, 2023

    overall3food2service5ambience4

    Service was pleasant if not energetic. The squid app at $14 came out looking sad, puny, but most importantly, was as rubbery as rubber bands. They were prompt to offer a replacement which was better but not much. The product seemed to be from frozen and then way over cooked. Management then took it off the check ( we sent that back too) and gave us a comped onion rings which were good. My burger was great, tasty and perfectly cooked, but they brioche bun was not sturdy enough to handle the job, got soggy and floppy and was a bit of a mess. Tasty, but awkward to eat. The personnel was lovely, the ambiance good, the menu ok, but the execution from the kitchen, surely no pleasure. I'll wait until I hear that the food improves. And if they ever figure out how to prepare squid, as an inexpensive protein it ought to be twice as generously served with a bit of composition rather than a few random squid morsels on a plate.
    

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17. PB

    PegB

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on May 22, 2023

    overall5food4service5ambience5

    Good food, great service, does not disappoint. Will definitely be back.
    

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18. a

    alexisd

    1 review

    2.0

    1 review

    Dined on May 21, 2023

    overall2food4service1ambience4

    Nice restaurant. Good food. Poor service and very slow. Waitress kept forgetting items. Took forever to bring food or drinks out. Waitress would disappear for 15-20 mins at a time.
    

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19. s

    sandy

    1 review

    4.0

    1 review

    Dined on May 21, 2023

    overall4food4service4ambience3

    noise is an issue in some areas. maybe not all. thanks
    

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20. RM

    RussM

    Cleveland

    16 reviews

    vip
    3.0

    16 reviews

    Dined on May 21, 2023

    overall3food5service3ambience4

    This has become a go to spot...however, it appears service fluctuates depending on where you are seated. Main dining area: Excellent..attentive, friendly servers. Bar/bar area: Dicey...pleasant but disappearing servers. Food is consistently good.
    

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21. b

    britt

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on May 21, 2023

    overall3food5service1ambience3

    Food was amazing. The service was s terrible. Waited 30 min for drinks.
    

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22. OT

    OpenTable Diner

    Charleston

    1 review

    3.0

    1 review

    Dined on May 21, 2023

    overall3food4service3ambience3

    Reserved a table weeks in advance, host led us to a room separate from the main dining room, to a table against a wall. At least 7 other 4 top tables were open. Food was good. Rarely saw our server.
    

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23. A

    Alicia

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on May 21, 2023

    overall2food3service1ambience2

    Service was not great. Stuck in the back corner of the restaurant and waited 20+ minutes to be acknowledged. Food was good but not fantastic.
    

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24. J

    Janine

    Cleveland

    23 reviews

    vip
    3.0

    23 reviews

    Dined on May 21, 2023

    overall3food4service2ambience1

    The food was very good. My husband & I had Burgers & Fries. The main dining room is very noisy. The service was fair. It took forever to get our drink. Finally someone stopped by to ask us if we were waiting for something (not the waitress). We will go back to try the restaurant again. We will make a reservation in the bar where the noise level is lower than the main dining room.
    

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25. BA

    BeckyAnne

    Cleveland

    7 reviews

    2.0

    7 reviews

    Dined on May 20, 2023

    overall2food2service1ambience4

    It took a good 20 minutes for someone to come wait on us, and that was only after we asked twice to send our server over. According to our server, no one knew who had our table. After that, service improved although they brought 4 waters and 4 sets of utensils when we were a table of 5…and we had to ask twice for the 5th water and set of silverware. Food was ok. Fries were good but the veggie burger was basically shredded veggies that fell apart when you picked up the sandwich. Others in my party liked their hamburgers.
    

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26. D

    Delicious

    1 review

    5.0

    1 review

    Dined on May 20, 2023

    overall5food4service5ambience5

    The fries are delicious, as well as the shakes!!!!
    

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27. HC

    HollyC

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 19, 2023

    overall5food5service5ambience5

    We had a wonderful dinner, and our server was fantastic!
    

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28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 19, 2023

    overall5food5service4ambience4

    Heck’s burger never disappoints. So glad we have one on the east side now.
    

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29. LM

    LMS18

    Miami

    1 review

    4.0

    1 review

    Dined on May 18, 2023

    overall4food5service1ambience2

    Though the menu was vast with lots of options and our food was delicious, the service was not up to par. From front desk service not paying attention to waiting customers to waiting over an hour for just appetizer, it doesn’t matter how busy, I wouldn’t say the service is the best.
    

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30. Y

    Yummy

    Cleveland

    36 reviews

    vip
    1.0

    36 reviews

    Dined on May 18, 2023

    overall1food4service1ambience2

    Service was extremely slow. It took 57 minutes to get a drink Drinks were fair at best. I will never go back. The bill was outrageous for what we got. The drinks are extremely expensive and fair at best. Again, every time we ordered a drink it took at least 20 minutes after our initial order! Vodka soda doesn’t need to take so long. It was not that busy. Such a disappointment!
    

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31. MS

    MarciaS

    1 review

    5.0

    1 review

    Dined on May 18, 2023

    overall5food5service5ambience5

    We all had burgers at our table and they were fantastic. The place is beautiful and we were very impressed with the service. From the moment we walked in to the moment, we sat down, everyone was very kind and accommodating. We will definitely be back.
    

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32. MM

    MarkM

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on May 18, 2023

    overall5food4service5ambience5

    The atmosphere in the new Hecks is quite nice and the food is excellent.
    

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33. w

    wineanddine

    Cleveland

    22 reviews

    vip
    3.0

    22 reviews

    Dined on May 17, 2023

    overall3food3service2ambience3

    First time visitors to Heck's in Beachwood. Had a 6:45 pm reservation, arrived 6:40 and was seated at our table at 6:59, but not greeted by our waitress until 7:12. The restaurant was very busy with many people awaiting seating. We both ordered burger, which were the highlight of the meal. A huge portion of fries accompanied the burger, but they were lukewarm at best. The wine list is better at most gas stations. Very poor selection by bottle and by the glass. Our waitress did not how to use a corkscrew. Seems they need time to work out the "kinks", do some fundamental training and work on their wine list.
    

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34. A

    Anotherboomer

    1 review

    4.0

    1 review

    Dined on May 17, 2023

    overall4food4service4ambience5

    Contemporary hip place. But a bit overpriced because of that. Service was good. Food wasn't that special - especially for the prices.
    

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35. l

    leon

    Cleveland

    4 reviews

    4.0

    4 reviews

    Dined on May 17, 2023

    overall4food4service5ambience4

    Service was excellent this evening. Food was good-fries weren't well done and burger was under cooked.
    

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36. JN

    JeremyN

    1 review

    3.0

    1 review

    Dined on May 17, 2023

    overall3food4service4ambience4

    Restaurant is great (food, service, etc) but I brought my team from work for a happy hour at 3:30pm (place was dead) and we were told happy hour is only for people sitting at the bar. We were already sitting at our reserved table and there was 8 of us, so moving to the bar was not feasible. (The bar was 10 feet away, why does 10 feet affect the price haha.) its 3:30, let the whole damn restaurant use the Happy Hour menu!
    

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37. OT

    OpenTable Diner

    Cleveland

    7 reviews

    vip
    2.0

    7 reviews

    Dined on May 15, 2023

    overall2food4service2ambience3

    Very slow service on this visit. Seems like a consistent problem
    

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38. M

    Madison

    1 review

    2.0

    1 review

    Dined on May 14, 2023

    overall2food3service2ambience4

    Once we were sat it took about ten to fifteen minutes for a server to approach our table. She inquired if we’d been helped, to which we replied no, and she stated “sorry, people don’t know how to take direction” - whatever that means. She took our drink order and brought waters. Our appetizers were very tasty and worth the money. Our meals took an extraordinarily long time to arrive, for which our server apologized and stated the kitchen was backed up. Our table was in the corner and inundated with fruit flies, and they kept getting into my brothers wine, which he requested they replace. He had to keep a napkin over his glass they were so bad. You could tell our server was nervous about how long the food was taking so she was avoiding our table. When we flagged her down for more water, she refilled my brothers and no one else’s empty glasses and then walked away. Portions were very small for the exorbitant price and the veggie burger has NO flavor. Everything else tasted okay. Because server avoided our table, we just gave her our cards to split the bill. She brought them back with receipts to sign, but there was no itemized receipt so I don’t know if she charged my brother for the glass of wine to replace the ones with flies in it. We waited to request one but she never returned. Atmosphere is good but service is mediocre and food is definitely not worth the (expensive) price, in both portion sizes and flavor. Fruit flies abound. We will not be returning.
    

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39. DM

    DawnM

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on May 14, 2023

    overall1food2service4ambience4

    Our reservation on Mother’s Day was at 4:15 PM. Our servers apparently didn’t get there till 4:30 PM so the poor manager had to be our server and manage at the same time. It took a half hour for my mom to get her mock tail. Our calamari was like rubber. My veggie burger was ice cold. Didn’t touch it. Very disappointed as we have been to Heck’s before and had a great experience. That being said Management was fantastic!
    

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40. DR

    DeniseR

    Cleveland

    3 reviews

    4.0

    3 reviews

    Dined on May 14, 2023

    overall4food5service4ambience5

    Love the food and atmosphere. Wait staff was was adequate considering it was Mother's Day and they were quite busy.
    

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