Hardy's Bar & Grill

Hardy's Bar & Grill reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Vancouver2 reviews

   2.0

   Dined on May 14, 2023

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   A massive letdown on the overall customer service experience. We booked a table for 7 for Mother’s Day and received confirmation of our reservation via Open Table. They told us there was no reservation record when we arrived on time. However, they could set up a table in 5 minutes. Why do people say they will have it ready in 5 minutes, knowing they can’t pull off that promise? 20 minutes later, our table “is ready,” but my spouse and I had to combine two tables and move chairs, so our party of 7 sat together. As a former worker in the food service industry, I know people go out to restaurants (even though it involves spending money) because they want the opportunity to socialize and relax over delicious food with family and friends without work (cooking, serving and post-dinner cleanup). I am not opposed to the automatic 18% gratuities for large parties WHEN a server DESERVES adequate compensation for excellent service. Dining out these days is not cheap, and it is a treat. We all had breakfast, nothing fancy; the average bill per person was $26, including taxes. The food was okay. I ordered the chicken and waffle benedict (I should have taken a photo). I would not call it “Belgian waffles” as described on the menu; it was more like Eggo waffles. Extra crispy thin cutlets to describe the chicken. Plus, two mini poached eggs. The owner could benefit from training their employees on excellent customer service to survive in the competitive food industry. Starting with effective communication between staff and between staff and customers. Inform customers of accurate waiting times and keep customers busy while they wait. Make sure the table is really ready for customers to occupy, provide the menu and serve them water. On special occasions or events (busy kitchen), politely let your customers know there is/could be a waiting time for food to be served. Reasonable people understand this. Customers should only ask once (not 2 times) for more water/drinks or the bill.
   

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2. JE

   JeremyE VIP

   Vancouver21 reviews

   4.0

   Dined on January 22, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Unpretentious, excellent food, great value for money.
   

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3. f

   foodnwine52

   Vancouver3 reviews

   1.0

   Dined on October 29, 2022

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Lamb curry bowl - lamb was tough, chewy, no gravy and cold. Could not eat it. Our calamari appetizer was a very small portion. Our table was in a dark corner. Had to use phone flashlight to read menu. A couple of candles on the table would have helped warm the corner adding light and ambiance. There was live music playing which was good but so loud you couldn’t hear people at table, hard to talk to each other. Overall a disappointing experience for a birthday celebration.
   

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