Finally got the Guinness burger, after failing in Berlin, very tasty.
Value for money not so sure, expensive meals and drinks.
As a one off treat when visiting, I would recommend it.
I made a booking for 7 for 5 people and received a text message asking me to confirm my reservation which I did. When we arrived 5 minutes before 7, we were told that there was no table & they provided us with a buzzer to wait for a table.
When I queried this, I was told they do not take reservations and by leaving your name, you will get seated more quickly than people without a booking. When I said this was not good enough and should have been explained on the website or when they message you about the booking, all the front of office attendant could say is “sorry” which I don’t think is good enough. If you have a policy with not taking bookings, then don’t allow people to make reservations. There was no offer to resolve this issue and I walked away very unsatisfied.
We were seated at 7.15 with no offer of a complementary drinks or sides. I would rate the service as poor. We asked for water for the table. It took fifteen minutes and they only bought 4 glasses. We then had to wait another 10 minutes for a fifth glass.
While the food is nice, it is expensive for the type of food you receive but this is standard for Hard Rock and is expected.
Made reservation still had to wait 20 mins to be seated our drink order came out twice food wasn’t all together took 15 mins for wine to come out and we had to ask the waitress 3 times to bring us table water
I was verey dissatisfied because i have made a booking and a request and me and my wife had to wait over 30 mins for a table not just me but 50 otger people. This is poor management if somwonw makes a reservation for a time they muat cater to this. Also this booking and request was made over 2 weeks prior and we could not get a seat outside as rsquested. We eved up moving on our own to an empty seat. Will never return on a special occasion again.
Great Food though booking times were not honoured due to Valentines day which is not acceptable
Customer service was terrible.
My partner recievered her lemonade 15 mind after ordering
I recovered my Pepsi 30 mins after ordering
We had to ask for the bill 3 times, which took more than 20 minutes arrive at the table
Brilliant loved every seconds. It was a dream come true best 18th present. I’ve gotten
Loved the music but too loud. Not as visually appealing as other Hard Rock Cafes. Food okay but not worth the money. Wouldn't go back. Had great service though, meat on kids burgers wasnt cooked through, no problem to prepare fresh.
The Hard Rock Gold Coast is soooo much better.
Great food and drinks up there.
Bigger serves and tastes soo much better up at the Gold Coast.
Very poor quality food in Sydney.
Can’t even get American beer on tap in Sydney. Poor
No recommendations from me!
Rude staff. Food was bland. We eat all the time at Hard Rock when we are in Fiji, and this restaurant left a lot to be desired. Also, really bad music. It’s called Hard “Rock” for a reason. Sorry, but Brittany Spears and Jay-Z are not rock.