Haidilao is committed to encouraging more people to chat with each other and enjoy their food at the table, and creating a kind of table culture favoured by the youth around the world, so as to invite more people to have fun at Haidilao!
Safety precautions
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Excellent food and service, little nice surprise and gift for our celebration
The service was great! The ingredients were of high quality but a little pricey..
we spent £100 for two people and were full and satisfied! I really recommend people to visit this place at least once.
Excellent and attentive service from the staff and the food was easy to order, came quickly and was very tasty.
Nice restaurant, something a bit different and lovely staff.
Best hot pot we’ve had.. really nice experience to have with a partner or family.
Exceptional service and great food.
One of a kind dining experience. The service is one of the best in the UK and really good authentic food.
Very nice service
Compared with Chinatown branch, O2 branch is less crowded. My friend thinks this is a good place to chat and have fun. I like their brown sugar ice jelly and sliced lamb.
All the staff were very welcoming and helped advise how to order. Kevin was especially helpful and made our experience really enjoyable, he is an asset to the restaurant!
It was very clean and the ladies sanitary products in the toilet were an incredible gesture if needed!
the best hot pot ever, very much the same as in China (slightly overpriced £99 for 2 but very authentic)
super attentive and friendly helpful staff (the manager there is awesome)
i will recommend it to everyone
makes you feel like you're back in China
I was so happy we all enjoyed the hotpot and the excellent service we had. We all look forward to come back again. Thank you for a great service and food. :)
Wonderful restaurant.
The service is very great and the food quality is definitively here!
Had a wonderful time here! The staff were very attentive and lovely, the food was delicious and the restaurant has a very nice atmosphere overall. I will definitely be coming back, hopefully for Christmas. It is only the pricy side especially if feeding less people (not that I minded) but it is a LOT of food, so I was very satisfied and if dining in a larger group it shouldn’t be that bad. Thank you to the staff for making my first hotpot experience memorable, I would definitely recommend Haidilao O2 :).
Really good food, some unusual but authentic ingredients. Service was amazing, the bottomless dessert was delicious!
Overall service from the staff is superb. However it was a little bit cold where we were seated then, maybe it’s covid-19 period, so the air flow is necessary.
It’s so nice catching up with friend there. Staff there were friendly, food was amazing, we had so much fun!! Would love to come more often and bring more hot pot lovers.
Amazing place. Customer service was A*, the staff were so welcoming and assisted us when we need help. They also have safety precautions for Covid that made us feel clean and comfortable, toilets were also really nice and clean. Will definitely return
Easily the best hotpot experience in London. Shame about the 10PM closing time though.
Had a great catch up time with my ladies here. Kevin really looked after us properly especially me being quite heavily preggo. Nice and chilled place with good food - would def recommend
Excellent service, the restaurant was very clean, food amazing
Excellent service and the food is fresh !!
FAQs
HAIDILAO O2 BRANCH does offer delivery in partnership with Deliveroo. HAIDILAO O2 BRANCH also offers takeout which you can order by calling the restaurant at 020 8092 4366.
HAIDILAO O2 BRANCH is rated 4.9 stars by 22 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.
