Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Le recensioni di Grapefruit Basil – Tommy Bahama Miramonte Indian Wells delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. E

   Elysha

   Los Angeles1 recensione

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   I thought I made the mistake of booking here instead of the flagship inside the store, but we were blown away. this location is beautiful, and we're so happy to have stumbled upon it. beautiful drinks, great food, dazzling service *shout out Josie!* what a perfect way to end our month long trip in the desert. only note, is that there was an annoying couple of flied who insisted on lingering around us. Perhaps some outdoor fans to help the stagnant air might help. otherwise 10/10 experience
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto oggi

   Hi Elysha, We are delighted to hear that we exceeded your expectations! Your compliments on the beautiful drinks, great food, beautiful location and Josie's dazzling service mean a lot to us! Your suggestion for the flies is appreciated. We look forward to welcoming you back the next time you're in the desert! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. C

   Candice VIP

   Palm Springs11 recensioni

   3.0

   Visitato 4 giorni fa

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 3

   Realize its festival season, was warned that kitchen is about 45 min to get out food so we ordered right away. Took over an hour and 3 dishes arrived and the 4th person had to wait an additional 5 minutes along with the toast for the other 3 guests. Asked immediately for condiments from the food runner but never received, asked another server, still nothing...got up from table to ask bussers. Our server came over and apologized. Had to ask for refills of water. The food itself was delicious thankfully as we were starved.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 2 giorni fa

   Dear Candice, Thank you for sharing your feedback. While we're glad to hear you enjoyed the food, we're sorry the kitchen delays and missing condiments took away from what should have been a smooth experience. We appreciate your patience and your kind note about the server's apology. Your comments have been shared with our team so we can continue to improve communication and timing during busy periods. We hope to welcome you back soon for a visit that's just as delicious. Warmly, Andrew Roddy - Director of Outlets
   

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3. J

   Jodi VIP

   Los Angeles3 recensioni

   2.0

   Visitato 5 giorni fa

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 4

   The table felt gritty. I took a napkin and wiped it to find brown dirt on the napkin. The service was mediocre and the food was subpar. The wedge salad came with green goddess dressing. I asked for Ranch and he gave me dressing for wings and no blue cheese available . Very disappointing and will probably not return. No one liked their meal; spaghetti squash and we split the halibut and it came with no sides. We were still hungry so ordered risotto which was also subpar
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 2 giorni fa

   Dear Jodi, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. A gritty table, mediocre service, and subpar food are not reflective of the standard we aim to uphold at Grapefruit Basil, and we understand how disappointing that must have been. Your comments have been shared with our team, and we're addressing them directly to ensure these issues are corrected. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide the experience you deserve. Warmly, Andrew Roddy, Director of Outlets
   

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4. A

   Aaron VIP

   San Francisco8 recensioni

   3.0

   Visitato 6 giorni fa

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 4
   4. Atmosfera 4

   Waitress was very nice, wait time for drinks was extremely long at times during meal.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 6 giorni fa

   Hi Aaron, Thank you for your feedback. We appreciate your compliments for your waitress, however, my sincerest apologies for the slow service you experienced. Please know that we take your feedback seriously, and we are committed to improving in this area. We hope to have another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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   Amy VIP

   Las Vegas20 recensioni

   3.0

   Visitato 6 giorni fa

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 5

   Unfortunately, this place has everything going for it but the service. Great location, atmosphere, and food. But the service is consistently poor. We ordered a bottle of wine upon sitting and got it after our food was delivered. We saw our waiter 3 times during our meal. There are always a lot of staff around, but they all disappear and most are poorly trained. Very poor management.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 2 giorni fa

   Dear Amy, Thank you for taking the time to share your experience at Grapefruit Basil. While we're pleased to hear you enjoyed the atmosphere, location, and food, we're truly sorry that the service fell short and impacted your overall impression. Your comments about delayed wine service, limited attentiveness, and training gaps are taken seriously and have been shared with our team. This is not the level of hospitality we strive to deliver, and we appreciate your honest feedback as it helps us identify where we need to improve. We would value the opportunity to make this right and hope you'll consider giving us another chance in the future. Warmly, Melissa Asmus Director of Marketing
   

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6. R

   Ryan VIP

   Orange County1 recensione

   1.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 5

   Very poor experience for our group. We were very excited to have dinner here. Our reservation was at 6:30 and we didn’t get seated until 7:55pm. We ordered food right away and didn’t receive any appetizers until 8:50pm. We decided not to order entrees and left hungry.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 23 aprile 2025

   Dear Ryan, Thank you for taking the time to share your experience. I'm truly sorry about the delay and frustration your group encountered. What was meant to be an enjoyable experience clearly became an upsetting and disappointing one - and that's not the level of hospitality we strive for. We'd be grateful for the chance to make this right. Please consider reaching out directly to our General Manager, Javier Leal, who would sincerely appreciate the opportunity to connect with you personally. Warm regards, Andrew Roddy Director of Outlets
   

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7. M

   Myra VIP

   San Francisco3 recensioni

   2.0

   Visitato il giorno 22 aprile 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 4

   Our food was delivered to the wrong table. Burger was ordered medium rare, arrived beyond well done. Long wait times. Beautiful desert resort setting. Disappointing…won’t go back
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 23 aprile 2025

   Dear Myra, Thank you for sharing your feedback. While we're glad you enjoyed the beautiful desert setting, I'm truly sorry to hear the dining experience at Grapefruit Basil was such a disappointment. From the long wait times to the incorrect table delivery and overcooked burger - this is far from the experience we aim to provide. We'd greatly appreciate the opportunity to learn more and make things right. I invite you to reach out directly to our General Manager, Javier Leal, who would welcome the chance to speak with you personally. Your feedback helps us improve, and we do hope you'll consider giving us another try in the future. Warm regards, Andrew Roddy Director of Outlets
   

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8. R

   Randy

   Palm Springs3 recensioni

   1.0

   Visitato il giorno 22 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 3
   4. Atmosfera 5

   The halibut was thin as paper and without flavor. A bit of a a “rip off” for $44.00. One thin piece of asparagus cut into four pieces along with the fish. Definitely will not be returning.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 23 aprile 2025

   Dear Randy, Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your meal at Grapefruit Basil fell short of expectations, especially the halibut, which should never lack in both flavor and quality. Your comments regarding the portion size and value have been shared directly with our culinary team for immediate review. While I understand your disappointment and that you may not be planning a return, we genuinely hope you might consider giving us another chance in the future. We would love the opportunity to provide the level of service and dining experience that so many guests have come to enjoy. Warm regards, Andrew Roddy Director of Outlets
   

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   Trish VIP

   Vancouver7 recensioni

   4.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   Food was very good, but limited selections. Service was very slow.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 22 aprile 2025

   Hi Trish, Thank you for your feedback. It's wonderful to hear that you enjoyed the food. My sincere apologies for the slow service and we have noted your comment about the limited selections for future menu changes. Your input is truly valued and we will work to address these issues. We hope to have the opportunity to provide an even better experience in the future. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. v

    vivica VIP

    Los Angeles18 recensioni

    5.0

    Visitato il giorno 17 aprile 2025

    1. Complessivo 5
    2. Cibo 2
    3. Servizio 5
    4. Atmosfera 5

    Our server was excellent and the ambience and frozen drinks were amazing. I did order the Dungeness Crab and Shrimp salad but couldn’t eat it because my shrimp was verryyy undercooked, almost raw. My waitress immediately took care of the issue and made sure I was satisfied at the end of my meal. She really made up for that :)
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 21 aprile 2025

    Hi Vivica, We are delighted that overall your recent dining experience was excellent. Thank you for letting us know how much you enjoyed the ambience, frozen drinks and amazing service. My sincere apologies for the undercooked shrimp, but I'm so glad that your waitress was able to make it right! We look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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