Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Le recensioni di Grapefruit Basil – Tommy Bahama Miramonte Indian Wells delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. C

   Christine VIP

   San Francisco9 recensioni

   4.0

   Visitato 3 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   This was our first time, and not sure why we waited so long. The food was fresh and well prepared, and the service was very good and staff was very cordial and accommodating. We will definitely come back. The only issue we had was finding the restaurant once we drove in. The signage could be a little bit more clear.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 1 giorno fa

   Hi Christine, Thank you for your first-ever dining experience with us! We are thrilled that you found the food fresh and well-prepared. We appreciate your positive comments about the staff and have noted your feedback about the need for clearer signage. It was our pleasure to have you as our guests and we look forward to welcoming you back next time. With gratitude, Javier Leal Grapefruit Basil General Manager
   

   È utile?

2. t

   terry VIP

   Palm Springs6 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our server was delightful…the food was great … especially the halibut tacos 😊 a lovely glass of Chardonnay and a table that provided us the unusual restaurant experience of being able to have a quiet conversation… easy parking, reasonable prices, what more could one ask for?
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 2 giorni fa

   Hi Terry, Thank you for your wonderful review. We are delighted to hear that your service, food, glass of wine and atmosphere were to your liking. It was our pleasure to have you as our guests. We look forward to welcoming you back again soon. With gratitude, Javier Leal Grapefruit Basil General Manager
   

   È utile?

3. J

   John VIP

   San Francisco4 recensioni

   4.0

   Visitato 3 giorni fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 4

   I enjoy dining in the courtyard among the old olive trees, but I will say that the outdoor dining chairs are very uncomfortable, and even the tables are kind of cheap feeling. Ours was tippy and also had some debris from the trees on it when we were first led to our table--would have been nice if it had been freshly wiped off and leveled properly before we were seated there. Our server was nice and service was okay...my husband was most of the way finished with his meal though before his glass of wine arrived, which was unfortunate. Food was very tasty, above average for the area.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 3 giorni fa

   Hi John, Thank you for sharing your feedback. While we're delighted to hear that you found the food tasty and your server nice, we are truly sorry for the less-than-ideal outdoor setting and slow wine service. This is certainly not the experience we want to provide to our guests. Your comments will be shared with our team so we can continue to improve where needed. We hope to welcome you back soon for a visit that exceeds your expectations in every way. With gratitude, Javier Leal Grapefruit Basil General Manager
   

   È utile?

4. B

   Brigitte

   Palm Springs5 recensioni

   4.0

   Visitato 6 giorni fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 4

   Server was super nice but had too many tables to serve causing delays in between courses
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsHa risposto 5 giorni fa

   Hi Brigitte, Thank you for choosing to dine with us at Grapefruit Basil. We are delighted to hear that you enjoyed your server, but apologize that service between courses was delayed. This is certainly not the service standard we strive for and we will be addressing this with our team. We hope to have the opportunity to provide an even better experience in the future. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   È utile?

5. K

   Kristen VIP

   New York17 recensioni

   5.0

   Visitato il giorno 1 maggio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Incredible macadamia encrusted halibut, delicious and fresh flavors, perfect cocktails.
   

   • 

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 2 maggio 2025

   Hi Kristen, Thank you for your wonderful review. We are delighted to hear that you especially enjoyed the halibut and cocktails. It was our pleasure to serve you. We look forward to having you back with us again soon. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   È utile?

6. E

   Elysha

   Los Angeles1 recensione

   4.0

   Visitato il giorno 29 aprile 2025

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   I thought I made the mistake of booking here instead of the flagship inside the store, but we were blown away. this location is beautiful, and we're so happy to have stumbled upon it. beautiful drinks, great food, dazzling service *shout out Josie!* what a perfect way to end our month long trip in the desert. only note, is that there was an annoying couple of flied who insisted on lingering around us. Perhaps some outdoor fans to help the stagnant air might help. otherwise 10/10 experience
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 1 maggio 2025

   Hi Elysha, We are delighted to hear that we exceeded your expectations! Your compliments on the beautiful drinks, great food, beautiful location and Josie's dazzling service mean a lot to us! Your suggestion for the flies is appreciated. We look forward to welcoming you back the next time you're in the desert! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   È utile?

7. C

   Candice VIP

   Palm Springs11 recensioni

   3.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 3

   Realize its festival season, was warned that kitchen is about 45 min to get out food so we ordered right away. Took over an hour and 3 dishes arrived and the 4th person had to wait an additional 5 minutes along with the toast for the other 3 guests. Asked immediately for condiments from the food runner but never received, asked another server, still nothing...got up from table to ask bussers. Our server came over and apologized. Had to ask for refills of water. The food itself was delicious thankfully as we were starved.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 29 aprile 2025

   Dear Candice, Thank you for sharing your feedback. While we're glad to hear you enjoyed the food, we're sorry the kitchen delays and missing condiments took away from what should have been a smooth experience. We appreciate your patience and your kind note about the server's apology. Your comments have been shared with our team so we can continue to improve communication and timing during busy periods. We hope to welcome you back soon for a visit that's just as delicious. Warmly, Andrew Roddy - Director of Outlets
   

   È utile?

8. J

   Jodi VIP

   Los Angeles3 recensioni

   2.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 4

   The table felt gritty. I took a napkin and wiped it to find brown dirt on the napkin. The service was mediocre and the food was subpar. The wedge salad came with green goddess dressing. I asked for Ranch and he gave me dressing for wings and no blue cheese available . Very disappointing and will probably not return. No one liked their meal; spaghetti squash and we split the halibut and it came with no sides. We were still hungry so ordered risotto which was also subpar
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 29 aprile 2025

   Dear Jodi, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. A gritty table, mediocre service, and subpar food are not reflective of the standard we aim to uphold at Grapefruit Basil, and we understand how disappointing that must have been. Your comments have been shared with our team, and we're addressing them directly to ensure these issues are corrected. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide the experience you deserve. Warmly, Andrew Roddy, Director of Outlets
   

   È utile?

9. A

   Aaron VIP

   San Francisco8 recensioni

   3.0

   Visitato il giorno 25 aprile 2025

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 4
   4. Atmosfera 4

   Waitress was very nice, wait time for drinks was extremely long at times during meal.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 25 aprile 2025

   Hi Aaron, Thank you for your feedback. We appreciate your compliments for your waitress, however, my sincerest apologies for the slow service you experienced. Please know that we take your feedback seriously, and we are committed to improving in this area. We hope to have another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   È utile?

10. A

    Amy VIP

    Las Vegas20 recensioni

    3.0

    Visitato il giorno 25 aprile 2025

    1. Complessivo 3
    2. Cibo 5
    3. Servizio 2
    4. Atmosfera 5

    Unfortunately, this place has everything going for it but the service. Great location, atmosphere, and food. But the service is consistently poor. We ordered a bottle of wine upon sitting and got it after our food was delivered. We saw our waiter 3 times during our meal. There are always a lot of staff around, but they all disappear and most are poorly trained. Very poor management.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsRisposta inviata il giorno 29 aprile 2025

    Dear Amy, Thank you for taking the time to share your experience at Grapefruit Basil. While we're pleased to hear you enjoyed the atmosphere, location, and food, we're truly sorry that the service fell short and impacted your overall impression. Your comments about delayed wine service, limited attentiveness, and training gaps are taken seriously and have been shared with our team. This is not the level of hospitality we strive to deliver, and we appreciate your honest feedback as it helps us identify where we need to improve. We would value the opportunity to make this right and hope you'll consider giving us another chance in the future. Warmly, Melissa Asmus Director of Marketing
    

    È utile?