Beautiful atmosphere. Amazing food. Great service - our server and those helping were FABULOUS!!! Definitely will recommend and return.
Beautiful setting. Fun happy hour with live music. Nice dinner on the patio. The scAllops were great
Best meal we had all week! Loved the food, service was great and the ambiance was amazing! Perfect evening with friends!
Our first occasion dining here. Outstanding service and food. Have already booked a second reservation.
Wonderful shops : art ,jewelry, Koloa rum , wonderful kitchen and dining as well as sweet shop. Dining ambience is terrific as is staff. Had fish tacos and poke which were tasty but not the best we had on this trip. Loved the cucumber mojito
Lovely setting in the courtyard. Lunch was delicious and the service was friendly and quick. Can’t wait to return.
The service was horrible. Had to wait 30 minutes for a table with a reservation. Waited 20 minutes to receive the drink order. Rolls were not fresh. Service inattentive. However, the main course was good.
Great service but food was just average. Seafood stew had calamari that was a bit rubbery and the clams while large were too old. Cabernet wine was very good
Nice atmosphere for an evening meal. Food and service very good; nice wine list.
Gaylord's has an attractive setting and should be a great place to eat. Instead, indifferent service and overpriced food choices prevent a pleasant experience. The main dining area was not full when we were there and yet we were constantly looking for our server for one thing or another. The food took forever to arrive and was only warmish and not hot when it finally arrived. We waited for the plates to be cleared. We waited to be asked if we wanted desert. We waited for the desert. It was so bad that we made a game of guessing how long each wait would be and then timing it on my phone to see who had the closer guess. You know there's something wrong when customers resort to this. For the rich prices they charge, you'd certainly expect first class service.
Gaylord's has the potential to be a decent place if they could just act like the customers mattered and stepped up their game. We won't be going back, however.
Service was slow and poor. We felt ignored. There was a set menu for Vaelentine’s Day. Soup or salad and my wife and I ordered prime rib. We ordered drinks prior to ordering our meal. It took unreasonably long to get our drinks (cup of hot water with lemon and a glass of wine). The waitress had to be reminded to get our drinks. We asked for bread with our soup but we didn’t get any until after we were done. It took a while to receive our main course. I cannot imagine taking that long to cut a piece of meat.
The prime rib was delicious. My compliments to the chef. Too bad he or she is not surrounded by good servers. 4 - star meal with 1-star service.
Went for Valentines Day Dinner as a party of 4, we were seated right away, and had great attentive service. I wasn’t aware of a fixed menu for Valentine’s Day when I made the reservation, which was a bummer- but the main course we did pick from the list were excellent. The Dessert Trio was delish And It was a great place to spend the holiday.
We have dined at Gaylord’s many times and always have had a great experience. This lunch was not great—we were seated immediately but waited at least 15 min to get water and for our waiter to take our drink order. We asked for a napkin as one of the place settings did not have it, and had to ask twice to get one. Asked for ketchup 2 times and never received. The whole experience was sub-par, others around us got their food before us, and we only had 3 people ordering before them. We like Gaylord’s but definitely not up to the standards we have come to expect.
Every aspect of the meal and ambiance was excellent...the young man who was our waiter was horrible for a restaurant of this level....made our whole event a poor experience....have been there numerous times and this makes us wonder about coming back and certainly think about recommending to friends....very disappointed.
What a treat. Did the train ride in the morning, dinner in the evening. Service and food couldn't be any better.