Food was incredibly plain and disappointing for the price. I had high expectations, but it seems they spent most of their investments on interiors rather than their menu and food.

Service was horrible. The waiter didn't know anything, couldn't answer a single question. Never brought coffee that we ordered. Mixed up one of our meals -- asked for a different side, didn't get it right or apologize or fix. Ordered an espresso shot, he came back with a cappuccino. Would never recommend to someone.

We had reservations for last Saturday at 6pm. We arrived and found out the restaurant was closed down for a party. When we told an employee we had reservations, he went to get a manager. The manager never showed up. We received no notice there was a party. We did not eat there so I cannot comment on the food.

IT was Valentines evening. The restaurant was crowded and well understaffed. Our server was pleasant but had way to many tables. A lot of hard services in the room so a lot of echo sounds.

The good. THe food was well prepared and cooked correctly. The plating was very nice.

The restaurant was beautiful and the food was good. The service started our good but we rarely saw our waitress although it wasn’t busy and also did not have anyone refill our water, which we all needed.

Came for restaurant week lunch! Was good but bread seemed stale for the grilled cheese and way too greasy. The dessert portion was very very small.

The food was below my expectations. My grilled cheese had burnt bread (a chef should be embarrassed to send something like that out) and the taste was awkward, cheese was odd and cold. The service was terribly unorganized and honestly most staff seemed like they had never worked in a major restaurant in their lives. The only good part was the staff filling water - they were on it but to the point where it was almost annoying. You took one sip and then were refilling. Huge disappointment.

Too bright. Servers were confused and forgetful. Food was something I could have made at home. I suggest rethinking the entire concept...

The food was delicious. The service could have been a bit better.

Birthday weekend with friends

Too noisy but good service and decent food

Pretty low key everyday sort of place.

I met someone at Free Rein on a Tuesday for a business lunch. Made a reservation, but didn't need to -- there was plenty of available seating. I really like the menu -- there are a number of selections I'd like to try. They have four interesting salads, interesting side dishes, and a good variety of mains and sandwiches. I had a bitter greens salad topped (optionally) with salmon; my companion had a broccoli salad. Both were delicious. The salmon was cooked perfectly. Service was fast and courteous. I'm definitely going to go back and am telling my co-workers about Free Rein -- our office just moved close by.

Food was good, but not worth it for the price paid.

This restaurant is part Is part of the hotel (St. Jane) where we checked in at 9 pm last night. We had dinner at the bar because the place was so empty (clue #1 ). Gem salad with “crispy potatoes” and roasted garlic Caesar dressing was served with potato chips from a bag! In the salad. Dressing was clearly from a bottle and the lettuce wasn’t fresh. We ordered a side of fries - with his burger. Totally over salted. The mussels in a coconut broth had a good flavor but again the toasted bread it came with was too salty. The bartender was great and for some regular bread from the kitchen. I wish we’d sent the salad and fries back to the kitchen.

This place is acceptable for a standard working lunch.

Generous cocktails

I had the burger. It was dry and cooked well-done. Apparently they don't ask the patron their preference because the patty is so thin. That speaks volumes about quality to me. I would never return.

Nothing special

I wouldn’t go back again. Our server told us he was exhausted, and he really looked the part. I didn’t know whether to feel bad for him or for the poor service we were getting. The restaurant was out of multiple items we placed orders for, which was disappointing. The noise level coming from the bar area was also deafening- we had to scream at each other to communicate at the table! Food that did arrive was good.

This is now one of my favorite restaurants in Chicago! Great ambiance, food and service. Would highly recommend for a date night or any gathering!

Great food and excellent service. Really special drink. We were celebrating my birthday and they brought me a piece of cake. Nice touch!

The Filipino breakfast was delicious and perfect amount to share.

A group of 10 of us ate at Free Rein for breakfast. We received our food timely, but when it was time to obtain the bill and then pay for our meals, our waitress disappeared. The restaurant was not that busy. The waitress wasn't very tentative to our table after the food arrived. Paying for our meals seemed to take 30 more minutes of our time at the table. The food was just average that morning. Egg sandwich and potatoes were bland. I ate at Free Rein one time before and had a better experience, so I wouldn't say that I wouldn't recommend it. Hopefully it was just an "off" morning.

The food was amazing! For lunch time it’s a little loud for a business lunch with a big group but overall great experience.

It became very noisy when the full lunch crowd came in. I love the look and feel though. Good was very good but a touch over priced. The service was excellent. Surpassed expectations.

Too noisy in there. Maybe my hearing is bad, but it was hard to hear my guest across the table. Unlikely I go again.

I had been to Free Rein a number of times before the chef change, and had always enjoyed it. However, as lovely as the space is, the food is not nearly as good, so we do not plan to return. The service, though pleasant, was with a waiter whom we could not understand. My broccoli salad with salmon was practically all broccoli. No one could eat that much broccoli without suffering gastric distress. My friend’s chicken katsu sandwich was ordinary. And the dessert peach cobbler was fairly tasteless. I am so sorry to report that the changes have not been for the better...

the char was wonderful and the shrimp appetizers were pretty good. service was in between overly solicitous and non-existent, depending on the minute. big disappointment: dessert (flourless chocolate cake) was advertised as being complimented with 2 sauces and vanilla bean gelato but was served with one sauce, chocolate gelato and no pre-warning or explanation..... hence too much chocolate

Service was very poor, restaurant was empty which was strange but the food was good

Great meal. Slow service. Beautiful restaurant!!

Breakfast options for everyone and it was so delicious!

My friend and I sat outside for lunch. Even with street traffic, it was very enjoyable. We shared the duck confit spring rolls and ricotta gnocchi. The gnocchi were very light and delicious.

Been here several times, but something has changed significantly, really really slow service, I've had better food on an airplane.

Food was solid but not spectacular. Service was a bit slow, had to wait a long time to get our initial order in and had to ask multiple times for extra ketchup, hot sauce, etc. nice space and location.

Great food. Great staff.

All good. Nice service, a very good setup for a business conversation.

Loved the selection of music and fresh taste/presentation of food.

Great breakfast spot without big crowds. I accidentally left my credit card and they were so responsive and friendly about calling me and then keeping it with security until I could come back. Will be back!

We had a good experience at Free Rein. I ordered the Steak and eggs and it was ok. The other people I was with enjoyed the Eggs Benedict and the Avocado toast. Drinks weren't available until 11a but it was fine, just not something we were aware of ahead of time.