Free Rein

4
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238 Reviews
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$30 and under
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Contemporary American

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Pre/post Theatre
Situated on the doorstep of historic Michigan Avenue, next to St. Jane, Free Rein is a an American brasserie celebrating Chicago’s diverse food biography.

Monday - Friday
Breakfast 7:00am - 11:00am All Day Dining Menu 11:30am to 10:00pm

Weekends
Saturday Brunch 7:00am - 2:00pm All Day Dining 2:30pm to 10:00pm
Sunday Brunch 7:00am – 2:00pm Bar Menu 2:30pm to 9:00pm


For reservations, feel free to email: freereinreservations@stjanehotel.com
What 238 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.9
service
4.1
ambience
3.7
value
Noise · Moderate
62% of people would recommend it to a friend
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A
Aev375
1 review
Dined on February 23, 2020
Overall3food2service2ambience5

Food was incredibly plain and disappointing for the price. I had high expectations, but it seems they spent most of their investments on interiors rather than their menu and food.

SD
SarahD
Chicago
1 review
Dined on February 16, 2020
Overall2food2service1ambience2

Service was horrible. The waiter didn't know anything, couldn't answer a single question. Never brought coffee that we ordered. Mixed up one of our meals -- asked for a different side, didn't get it right or apologize or fix. Ordered an espresso shot, he came back with a cappuccino. Would never recommend to someone.

OT
OpenTable Diner
Chicago
1 review
Dined on February 15, 2020
Overall1food1service1ambience1

We had reservations for last Saturday at 6pm. We arrived and found out the restaurant was closed down for a party. When we told an employee we had reservations, he went to get a manager. The manager never showed up. We received no notice there was a party. We did not eat there so I cannot comment on the food.

M
Merrick
Chicago
4 reviews
Dined on February 14, 2020
Overall3food4service2ambience3

IT was Valentines evening. The restaurant was crowded and well understaffed. Our server was pleasant but had way to many tables. A lot of hard services in the room so a lot of echo sounds.

The good. THe food was well prepared and cooked correctly. The plating was very nice.

OT
vipOpenTable Diner
Chicago
1 review
Dined on February 11, 2020
Overall3food4service2ambience5

The restaurant was beautiful and the food was good. The service started our good but we rarely saw our waitress although it wasn’t busy and also did not have anyone refill our water, which we all needed.

AZ
vipAZ563
Chicago
9 reviews
Dined on February 1, 2020
Overall4food4service4ambience5

Came for restaurant week lunch! Was good but bread seemed stale for the grilled cheese and way too greasy. The dessert portion was very very small.

DM
vipDeborahM
Chicago
4 reviews
Dined on January 29, 2020
Overall2food2service2ambience3

The food was below my expectations. My grilled cheese had burnt bread (a chef should be embarrassed to send something like that out) and the taste was awkward, cheese was odd and cold. The service was terribly unorganized and honestly most staff seemed like they had never worked in a major restaurant in their lives. The only good part was the staff filling water - they were on it but to the point where it was almost annoying. You took one sip and then were refilling. Huge disappointment.

S
vipScott
Chicago
5 reviews
Dined on January 24, 2020
Overall2food2service2ambience2

Too bright. Servers were confused and forgetful. Food was something I could have made at home. I suggest rethinking the entire concept...

OT
OpenTable Diner
Chicago
4 reviews
Dined on January 18, 2020
Overall4food4service3ambience3

The food was delicious. The service could have been a bit better.

OT
OpenTable Diner
1 review
Dined on January 18, 2020
Overall5food5service5ambience4

Birthday weekend with friends

JB
vipJoeB
Chicago
40 reviews
Dined on January 15, 2020
Overall4food4service5ambience3

Too noisy but good service and decent food

OT
vipOpenTable Diner
Chicago
3 reviews
Dined on January 8, 2020
Overall2food2service2ambience2

Pretty low key everyday sort of place.

PM
PaulM
Chicago
28 reviews
Dined on January 8, 2020
Overall5food5service4ambience4

I met someone at Free Rein on a Tuesday for a business lunch. Made a reservation, but didn't need to -- there was plenty of available seating. I really like the menu -- there are a number of selections I'd like to try. They have four interesting salads, interesting side dishes, and a good variety of mains and sandwiches. I had a bitter greens salad topped (optionally) with salmon; my companion had a broccoli salad. Both were delicious. The salmon was cooked perfectly. Service was fast and courteous. I'm definitely going to go back and am telling my co-workers about Free Rein -- our office just moved close by.

Free Rein
Responded on January 24, 2020

Thank you for your review, Paul! We're pleased to know you enjoyed your experience dining with us during a business lunch. We hope to see you again soon!

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AT
AusTex19
1 review
Dined on December 31, 2019
Overall3food4service3ambience4

Food was good, but not worth it for the price paid.

P
Pearl
Tampa
7 reviews
Dined on December 27, 2019
Overall2food2service4ambience2

This restaurant is part Is part of the hotel (St. Jane) where we checked in at 9 pm last night. We had dinner at the bar because the place was so empty (clue #1 ). Gem salad with “crispy potatoes” and roasted garlic Caesar dressing was served with potato chips from a bag! In the salad. Dressing was clearly from a bottle and the lettuce wasn’t fresh. We ordered a side of fries - with his burger. Totally over salted. The mussels in a coconut broth had a good flavor but again the toasted bread it came with was too salty. The bartender was great and for some regular bread from the kitchen. I wish we’d sent the salad and fries back to the kitchen.

SS
vipSandySam
Chicago
87 reviews
Dined on December 20, 2019
Overall3food3service3ambience3

This place is acceptable for a standard working lunch.

MS
vipMarciaS
Chicago
25 reviews
Dined on December 15, 2019
Overall5food5service5ambience5

Generous cocktails

MA
MicheleA
Chicago
1 review
Dined on December 13, 2019
Overall3food1service5ambience5

I had the burger. It was dry and cooked well-done. Apparently they don't ask the patron their preference because the patty is so thin. That speaks volumes about quality to me. I would never return.

OT
vipOpenTable Diner
New York Area
2 reviews
Dined on December 10, 2019
Overall2food2service3ambience2

Nothing special

AK
AnnieK
Detroit
4 reviews
Dined on December 6, 2019
Overall3food4service2ambience2

I wouldn’t go back again. Our server told us he was exhausted, and he really looked the part. I didn’t know whether to feel bad for him or for the poor service we were getting. The restaurant was out of multiple items we placed orders for, which was disappointing. The noise level coming from the bar area was also deafening- we had to scream at each other to communicate at the table! Food that did arrive was good.

M
Mackenzie
1 review
Dined on November 23, 2019
Overall5food5service5ambience5

This is now one of my favorite restaurants in Chicago! Great ambiance, food and service. Would highly recommend for a date night or any gathering!

Free Rein
Responded on November 25, 2019

Thank you for your thoughtful review, Mackenzie! We're so happy to hear we are one of our favorites!

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LU
LindaU
Chicago
7 reviews
Dined on November 20, 2019
Overall5food4service5ambience3

Great food and excellent service. Really special drink. We were celebrating my birthday and they brought me a piece of cake. Nice touch!

Free Rein
Responded on November 22, 2019

Thank you for your review, Linda! We're happy to hear you enjoyed the food and thank you for celebrating your birthday with us!

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OT
OpenTable Diner
Chicago
1 review
Dined on November 17, 2019
Overall5food5service5ambience5

The Filipino breakfast was delicious and perfect amount to share.

Free Rein
Responded on November 18, 2019

Thank you! Happy to hear you enjoyed it!

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TW
TiffanieW
1 review
Dined on November 3, 2019
Overall2food2service1ambience5

A group of 10 of us ate at Free Rein for breakfast. We received our food timely, but when it was time to obtain the bill and then pay for our meals, our waitress disappeared. The restaurant was not that busy. The waitress wasn't very tentative to our table after the food arrived. Paying for our meals seemed to take 30 more minutes of our time at the table. The food was just average that morning. Egg sandwich and potatoes were bland. I ate at Free Rein one time before and had a better experience, so I wouldn't say that I wouldn't recommend it. Hopefully it was just an "off" morning.

Free Rein
Responded on November 4, 2019

Thank you for your rating! We're sorry to see that the service was not up to the level of hospitality that we take pride in. We will be addressing this with our team.

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A
autumnA
Chicago
3 reviews
Dined on October 23, 2019
Overall5food5service5ambience5

The food was amazing! For lunch time it’s a little loud for a business lunch with a big group but overall great experience.

Free Rein
Responded on October 25, 2019

Thank you for your 5 star rating!

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OT
OpenTable Diner
Chicago
4 reviews
Dined on October 23, 2019
Overall4food4service5ambience5

It became very noisy when the full lunch crowd came in. I love the look and feel though. Good was very good but a touch over priced. The service was excellent. Surpassed expectations.

Free Rein
Responded on October 28, 2019

Thank you for your review and we appreciate your feedback regarding the noise level.

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OT
vipOpenTable Diner
New York Area
2 reviews
Dined on October 2, 2019
Overall3food3service4ambience3

Too noisy in there. Maybe my hearing is bad, but it was hard to hear my guest across the table. Unlikely I go again.

g
vipgreat2eatout
Chicago
64 reviews
Dined on September 27, 2019
Overall2food2service3ambience4

I had been to Free Rein a number of times before the chef change, and had always enjoyed it. However, as lovely as the space is, the food is not nearly as good, so we do not plan to return. The service, though pleasant, was with a waiter whom we could not understand. My broccoli salad with salmon was practically all broccoli. No one could eat that much broccoli without suffering gastric distress. My friend’s chicken katsu sandwich was ordinary. And the dessert peach cobbler was fairly tasteless. I am so sorry to report that the changes have not been for the better...

OT
vipOpenTable Diner
Chicago
3 reviews
Dined on September 26, 2019
Overall4food4service3ambience3

the char was wonderful and the shrimp appetizers were pretty good. service was in between overly solicitous and non-existent, depending on the minute. big disappointment: dessert (flourless chocolate cake) was advertised as being complimented with 2 sauces and vanilla bean gelato but was served with one sauce, chocolate gelato and no pre-warning or explanation..... hence too much chocolate

OT
OpenTable Diner
Detroit
1 review
Dined on September 25, 2019
Overall4food5service2ambience3

Service was very poor, restaurant was empty which was strange but the food was good

OT
OpenTable Diner
Chicago
3 reviews
Dined on September 8, 2019
Overall4food5service3ambience4

Great meal. Slow service. Beautiful restaurant!!

OT
OpenTable Diner
1 review
Dined on September 7, 2019
Overall4food5service4ambience5

Breakfast options for everyone and it was so delicious!

s
susan
Chicago
20 reviews
Dined on September 5, 2019
Overall4food4service4ambience4

My friend and I sat outside for lunch. Even with street traffic, it was very enjoyable. We shared the duck confit spring rolls and ricotta gnocchi. The gnocchi were very light and delicious.

OT
vipOpenTable Diner
Chicago
3 reviews
Dined on September 1, 2019
Overall1food1service1ambience2

Been here several times, but something has changed significantly, really really slow service, I've had better food on an airplane.

RS
vipRS1999
Chicago
13 reviews
Dined on August 20, 2019
Overall3food3service2ambience4

Food was solid but not spectacular. Service was a bit slow, had to wait a long time to get our initial order in and had to ask multiple times for extra ketchup, hot sauce, etc. nice space and location.

PS
vipPamelaS
Washington DC
12 reviews
Dined on August 16, 2019
Overall5food5service5ambience5

Great food. Great staff.

OT
OpenTable Diner
Washington DC
1 review
Dined on August 15, 2019
Overall5food5service5ambience5

All good. Nice service, a very good setup for a business conversation.

OT
OpenTable Diner
Chicago
2 reviews
Dined on August 12, 2019
Overall5food5service5ambience5

Loved the selection of music and fresh taste/presentation of food.

V
vipVicki
Chicago
25 reviews
Dined on August 6, 2019
Overall5food5service5ambience5

Great breakfast spot without big crowds. I accidentally left my credit card and they were so responsive and friendly about calling me and then keeping it with security until I could come back. Will be back!

OT
OpenTable Diner
Indiana
6 reviews
Dined on July 21, 2019
Overall5food4service5ambience5

We had a good experience at Free Rein. I ordered the Steak and eggs and it was ok. The other people I was with enjoyed the Eggs Benedict and the Avocado toast. Drinks weren't available until 11a but it was fine, just not something we were aware of ahead of time.

FAQs

Free Rein is rated 4 stars by 238 OpenTable diners.

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