Fountain Lounge

Our experience was disappointing because we went specifically for Chef Carl’s Monday evening fried chicken special (which we had been to before and which was listed on the Lounge’s website), only to learn they weren’t doing the special that night. The servers handled our disappointment with grace and understanding, which was appreciated, and the food from the regular menu (chargrilled oysters, gumbo, burgers and chicken wings) was all good. One additional note/criticism is that drinks at the Fountain Lounge are very pricey.

Waiter was a little overwhelmed. Very nice fellow. But was having trouble keeping up. Place was full. Had to leave my table to go to request a refill of water.

It was very noisy in the main bar, so we chose to sit in the side room. Someone came to take our drink order right away, but then eventually we had to seek out someone to place a food order. The food was excellent!

Food was great

Loved Carl’s Fried Chicken!! Everything was perfect for date night!

Everything was great! We had several of the drinks and ordered food from the menu. It was a great Christmas lunch!

Amazingly accommodating, especially considering what it takes to be open during the holidays and Covid.

Traditional Revillion- meal was horrible, food was too salty , dessert was frozen and their mosca was horrible.eating in a bar with noise and no service- only thing was good the meal was comped, they were charging 75/ person- inedible

Food and Christmas cocktails were all delicious. Appreciate them being open so we can enjoy the decorations and have some good food and drinks.

My friend and I went there for a "light" dinner and a Sazerac. The ambience of the bar is of quiet elegance from a bygone era that's been resurrected. The bar has an extensive menu and drink menu. We had the fried chicken sandwich and it was delicious! You can easily have a full-size dinner from their menu. The service was great. She introduced herself -- which I appreciate. We watched the other food items being delivered and I was impressed. I could easily slip out of the nitty and gritty New Orleans life and ease into comfort at the Sazerac Fountain Lounge. If you are going now (December 2020), the lobby is fully lit up with white lights and holiday decorations. Definitely a great time to go!

The food was delicious and Chef Leon personally came to our table to talk to us. I would definitely recommend it to others.

I had leftovers that I brought to work with me the next day. It was fabulous!

It's a very convenient place to go before the Orpheum LPO concerts. The ambience of the hotel lobby sets a lovely stage for a meal, but the Fountain Lounge itself feels more like a hotel dining room (which, I KNOW, it is). The brussel sprouts were TO DIE FOR. The burger was delicious and the fries were hot, a real plus. But my husband's gumbo was not very flavorful and it was lukewarm.

Still, Trey was our server and he was terrific. AND, the amuse bouche offerings were a delightful lagniappe. We will return before future concerts,

Thanks.

I’m not a person to review but we had a wonderful experience ... it was valentines and we were treated like family it was a wonderful meal with great service

Amazing! This will be placed on our list of favs.

Great Breakfast! The Buffet is over the top. Very Gourmet. I had been eating so much I opted for something a little lighter and went for the Avocado Toast. Delicious! My daughters did the Buffet. Mimosas were awesome as well.

The Leek soup, Kay our waitress and the Piano and Piano and Base Duo completed a wonderful experience

Carl’s fried chicken is the best. It is only served on Monday nights, but should not be missed!

This was one of the best overall dining experiences that I have had in quite some time. Carl’s chicken is outstanding as is the red beans and coleslaw. Carl even came by our table for a little visit. I was quite impressed with that!! Will most definitely recommend this dinner to all my friends👏

Theater group went before Sunday matinee. We all enjoyed our breakfast choice and the Bloody Marys were especially good. The service was top notch. Nice atmosphere and good for conversation. It was a tasty meal and enjoyable time.

Great burger & gumbo. Service was amazing. Atmosphere much better since they changed out the band (too loud) for a piano player. Well made martini too!

Just a great way to start evening with a friend

We had a great meal at the Fountain Lounge before going to a show at the Saenger. The service was great and personable. Our waitress was wonderful. We enjoyed gumbo, sweetbreads and their meat and cheese board. We will definitely be going back maybee Ed for fried chicken night!

My wife and i enjoyed our romantic night at this historic restaurant. Our server, Tre was super nice. He told us it was Wine Wednesday, meaning some wines were 1/2. He recommended the brussel sprouts as an appetizer. They were delicious! We enjoyed talking to him about the Nola music scene. We loved this place and our service was outstanding!

the food here is always very good. we went this week for Sunday brunch. my daughter had a beautiful fruit plate. my omelette was excellent and my husband enjoyed his eggs and bacon. but for reasons that perplex me, service here is barely adequate. they lost our reservation. i had to show the confirmation on my phone. getting a drink refill reminded me of being in Europe. i couldn't get a straw or spoon to stir my tea. that wouldn't bother me so much except that we've eaten here four times in the past year, and it's always like this. but, like i said, the food is very good

With only 4 other patrons, it took several minutes to be seated. Servers were wandering around more concerned with setting tables than serving the guests there. Even after being seated, water service was slow. We watched 7 people leave because of slow service. We ordered drinks but the waiter didn’t ask if we’d like another. It’s a shame the service was so poor since the food was delicious. Certainly not what I expect in a Waldorf Astoria hotel restaurant.

Todo estuvo delicioso, la comida un espectáculo! Súper receptivos a las necesidades presentadas. Atentos, amables y serviciales. Súper recomendado!

The menu was limited but the food was good. The service was slow even though the place was not crowded at all. The hotel lobby was decorated for Christmas and it was very pretty

The Fountain Lounge was passible in being satisfactory. The ambience made up for the shortcomings of the other areas such as service, food, and value. Our waitress was alright but with long breaks in between and the food took awhile between ordering and being served (the restaurant wasn't at 60% capacity). The food was alright as well. Comparable to a Romano's Macaroni Grill or a Bonefish. The value of the meal was a little much, but you were paying for the experience. Overall I would not recommend this venue and would urge to look elsewhere.

Piano players made it extra special.

Xmas day dinner

We booked a table for Christmas day lunch because we’d heard so much about how beautiful the Roosevelt is at the holidays. We arrived a few minutes early and it was quickly apparent that the restaurant was vastly understaffed. The poor hostess graciously dealt with the verbal abuse of the family in front of us who arrived without a reservation and demanded to be seated because the were hotel guests. We were politely asked to wait a few minutes while they got our table ready. That stretched to ten minutes. Another ten minutes later the hostess brought us water. Another 20 went by before a drink order was taken, and the tone for the meal was set. My family’s drink order arrived 39 minutes before mine did, and we observed frantic other diners trying to practically tackle servers to get their orders. We tried to make the best of it, but does it really matter? When you’re spending several hundred dollars for lunch for a family of four, you’d like to at least be acknowledged as human. Sigh. At least the surroundings were pretty

The food was great, and the atmosphere was beautiful. It was super busy because it was Christmas Eve. Overall has a great experience.

Great for a breakfast at the hotel. We opted for the buffet and it included a great variety of food including applewood smoked bacon, sausage, specialty omelets (crawfish and sausage!), pancakes, grits,fresh fruits and yogurt as well as pastries and drinks. A very good amount of food and great service to top it off!

We had reservations

Tre was our waiter. He was excellent.
Drinks, food & service were all great even with it being crazy busy due to 2 weddings happening in the hotel plus it was the Saturday before Christmas.

Went for Reveillon lunch and was told they didn’t serve at lunch. Service was slooooow. Food was yummy. Oyster salad. Friendly waitress

I would recommend with caveats. Our previous visit before an LPO concert was fine. This time, however, it seemed as though they were short-handed or generally not ready for the level of business they had, which seems odd given that they are downtown, very near both the Orpheum and Saenger and it's the holiday season. The food was delicious, but the service was really slow. We ended up bailing on the dessert course of the Reveillon menu because we needed to get to the concert. It took about 30 minutes between the second and third (entree) course, and the first two were brought all the quickly either. Too bad. Also, no one offered anything in compensation when we had to get the check before the meal was actually done. Would have been appropriate for them to comp our drinks, given the situation.

Our order was not taken until we had been seated for 15-20 minutes, then it took 30 minutes to get our salad and gumbo and another 30 minutes to get our entrees. Server was very apologetic, but we felt as if we had to eat our dinner very quickly as we had symphony tickets for 7:30, which was why we made a 5:30 reservation.
The food was very good and Christmas decorations are beautiful.

Amazing dining experience. Food is great. Staff is attentive. Live music. Come for the foie gras burger and stay for the extra champagne.