Firewheel Cafe - Hyatt Regency Lost Pines

Sort by

Filters

1. d

   dag4steds

   Houston

   5 reviews

   3.0

   5 reviews

   Dined on May 9, 2021

   overall3food2service3ambience3

   Average buffet food like powdered eggs, boxed cereals, etc. Not many gluten-free, dairy-free options, for healthier eating.

   Report
2. UG

   UberGuber

   Dallas

   4 reviews

   1.0

   4 reviews

   Dined on April 2, 2021

   overall1food1service2ambience1

   Don't be fooled by the photos and menu on their website- it's not remotely upscale. In fact, the entire restaurant appears to have been redone and doesn’t look like the open table photos any longer inside. We scheduled a 6:30 Friday night reservation and indicated it was “date night.” We were sat on the patio facing a tether ball, fire pit, and adjacent to a loud pool between right 2 families with small kids. There were people walking around a walking path and children running everywhere - it's a resort, so the place was busy. The patio has typical metal patio furniture. No table cloths. The Friday night menu was set and "family style," so for $100 we had roasted chicken, frozen chicken fried steak, and stale German chocolate cake. There was no mention of this when I made the reservation. The service was fine, but the whole experience was incredibly lackluster. If you're not staying at the resort, there is absolutely no reason to eat here. I cannot stress enough that it is nothing like it is portrayed online. It is a casual cafe you could maybe have a work lunch at. Deeply misleading and hugely overpriced and disappointing.

   Report
3. SP

   SangchulP

   1 review

   2.0

   1 review

   Dined on December 26, 2020

   overall2food2service1ambience1

   Meats were quite dried and didn’t not meet our expectation.

   Report
4. JP

   JudiP

   1 review

   4.0

   1 review

   Dined on December 26, 2020

   overall4food5service4ambience4

   We usually do the Christmas brunch but that wasn't available due to Covid. Food was good, service was a little disjointed and there was no Christmas atmosphere in the restaurant. Hope the brunch is back next year.

   Report
5. JF

   JustinFl

   1 review

   1.0

   1 review

   Dined on December 26, 2020

   overall1food1service4ambience1

   First off, We went to the Hyatt for Christmas dinner. We both ended up very sick after the dinner. I am usually not a negative critic but that was one of the worst dinners we ever had. The food tasted like it was not fresh and like it was frozen and defrosted. The meat appeared to be pre-cooked frozen food and was not like the prime rib they advertise. Everything about the dinner was bad. The bread was stale, the cake was still half frozen. Definitely the worst Christmas dinner we have ever had. We booked the hotel because of the dinner but ended up greatly disappointed. I would expect better from a five star hotel.

   Report
6. AD

   AnnaD

   Austin

   4 reviews

   3.0

   4 reviews

   Dined on December 25, 2020

   overall3food4service2ambience3

   The service was very slow and had to ask several times to get what we needed,

   Report
7. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined on November 27, 2020

   overall5food5service5ambience5

   Great food, service and ambiance at very reasonable price point. We went there for Thanksgiving and went back for dinner the next night because it was all so good!

   Report
8. A

   Ann8791

   Austin

   1 review

   2.0

   1 review

   Dined on November 26, 2020

   overall2food2service5ambience5

   We go every year to Hyatt Lost Pines to celebrate Thanksgiving. Due to Covid, and the restrictions, the poor staff were not prepared for the “fix” and all “family style serving” required. The plan did not work, we waited way too long to only have cold food. The staff is incredible and we love them. We were happy to tip them but not happy for the huge bill for disappointing food.

   Report
9. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on November 26, 2020

   overall4food4service5ambience4

   Thanksgiving Day Dinner

   Report
10. HH

    HarryH

    Orange County

    2 reviews

    4.0

    2 reviews

    Dined on November 26, 2020

    overall4food4service5ambience4

    Service was great. Very noisy and food was lukewarm.

    Report
11. M

    Mike

    Houston

    1 review

    2.0

    1 review

    Dined on December 25, 2019

    overall2food2service2ambience2

    Buffets aren’t my favorite. Food was ok, not great. Waiter was nice, but had a lot of tables to tend to. Had to wait a long time to get check

    Report
12. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 25, 2019

    overall2food4service3ambience1

    The food tasted ok but was not fantastic. The environment was not what I expected from a “resort”.

    Report
13. CS

    ConnieS

    1 review

    3.0

    1 review

    Dined on December 25, 2019

    overall3food3service5ambience2

    We have come here for Thanksgiving and Christmas before and we’re always pleased. It was nothing special this year. The $35. Price was good until you added taxes and fees. Before the hotel was decorated inside and out for Christmas. Eating this year it didn’t even feel like Christmas. In other times someone walked around singing Christmas Carols, out side activities and games surrounded by outside decorations besides a few lights. Probably will not be back. My only good thing to say was our waiter was Excellent! Didn’t mind giving him a good tip. He was very delightful. As to recommending it to a friend for Christmas, no. I used to recommend it to everyone. Since we weren’t with family this year we wanted to do something Special. We remembered other visits were fun so we decided to come again.

    Report
14. DD

    DarleneD

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on May 11, 2019

    overall5food5service5ambience5

    Great Food options, Love the decor and presentation. Friendly, attentive service.

    Report
15. MS

    MeganS

    Denver

    4 reviews

    vip
    1.0

    4 reviews

    Dined on April 28, 2019

    overall1food1service1ambience1

    Not good. The restaurant was closed for the evening.

    Report
16. OT

    OpenTable Diner

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on December 26, 2018

    overall5food5service5ambience5

    We had a beautiful family Christmas dinner here.

    Report
17. BZ

    BenjaminZ

    1 review

    5.0

    1 review

    Dined on December 25, 2018

    overall5food5service5ambience5

    Great place. I loved the decor and the food was sumptuous to say the least. I would eat and stay here again in a heartbeat!

    Report
18. MC

    MiyaC

    1 review

    5.0

    1 review

    Dined on December 25, 2018

    overall5food5service5ambience5

    This was my first visit to Firewheel and we decided to go there for the Christmas buffet since they were one of the few places open and the price for the buffet was better than other buffets that day. The wait staff was very attentive and there were several people available if I had a question about the food. The one thing I appreciated most was cards at each food item stating whether they were gluten free or vegetarian, etc. I also was happy to see that they use paper straws. Every little bit helps. Thank you Firewheel for making my Christmas day a great one.

    Report
19. JB

    JeanB

    1 review

    5.0

    1 review

    Dined on December 25, 2018

    overall5food5service5ambience5

    We had Christmas Day lunch here and it was outstanding. The selection was huge and every dish was creative and gourmet quality which is unusual for a buffet. The whole hotel was beautifully decorated and we especially appreciated the free bikes with helmets. Our five year old (whose meal was free!) said he wanted to live there. We loved everything about it and it was very reasonably priced compared to buffets in other Austin 5 star hotels. All in all a great experience. We plan on making it a holiday tradition.

    Report
20. DE

    DaneE

    Austin

    6 reviews

    5.0

    6 reviews

    Dined on October 19, 2018

    overall5food5service5ambience5

    It was Great! 12th Anniversary meal. Wonderful food, wonderful time, very relaxing and enjoyable.

    Report
21. S

    Shirl

    Amarillo

    26 reviews

    4.0

    26 reviews

    Dined on September 28, 2018

    overall4food5service5ambience3

    The buffet was extensive and good. But I would have preferred to order from menu. Was not available that evening.

    Report
22. CD

    CarolynD

    San Antonio

    3 reviews

    4.0

    3 reviews

    Dined on June 29, 2018

    overall4food5service5ambience4

    We were pleasantly surprised by the buffet selection. Everyone found something they liked. Great value for the price.

    Report
23. LS

    LynnS

    San Antonio

    1 review

    5.0

    1 review

    Dined on June 26, 2018

    overall5food5service5ambience5

    Had a wonderful time celebrating my parents 64th anniversary. The service was excellent and the buffet was outstanding. Very much worth the drive over from East Bastrop!

    Report
24. MS

    MS1234

    Austin

    3 reviews

    4.0

    3 reviews

    Dined on May 27, 2018

    overall4food4service5ambience3

    We weren't aware we were getting the buffet until we were already there (had made a reservation and it wasn't mentioned anywhere), but the food was good (loved the pork belly) and the kids were happy. We were there to celebrate their birthday, and the waiters brought out custom cupcakes and sang to them, which was really sweet. And of course, they loved the buffet of dessert options, including a chocolate fountain.

    Report
25. TH

    TaraH

    Houston

    1 review

    5.0

    1 review

    Dined on May 26, 2018

    overall5food4service5ambience4

    I cannot say enough good things about the staff at this restaurant. We were staying at the resort and we sat down to dinner...my daughter got unexpectedly sick after we had ordered and my husband had to take her back to the room. The staff was beyond accommodating, delivering the food to our room and bending over backwards to assist. Once we were able to enjoy the food, it was delicious..steaks cooked to perfection, crabcakes excellent, and sides amazing. I highly recommend.

    Report
26. TX

    TXnanna22

    Las Vegas

    12 reviews

    4.0

    12 reviews

    Dined on March 27, 2018

    overall4food4service3ambience3

    The menu on Open Table was not the menu they are using. The choices were very limited.

    Report
27. AM

    AngiM

    Austin

    4 reviews

    vip
    5.0

    4 reviews

    Dined on March 18, 2018

    overall5food5service5ambience5

    We love the food and service! Considering it is one of the few options in the Hyatt, we had low expectations but were thrilled at the variety on the buffett! The price was comparable to a dinner at any other restaurant in the Hyatt but the food options were amazing and really good! Highly recommend!

    Report
28. MM

    MariaM

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2017

    overall5food5service5ambience5

    Delicious food, attentive service, fun atmosphere! This is a large restaurant located inside the Hyatt Regency Lost Pines Resort. The resort attracts a lot of families, so expect children and the accompanying noise. This is not the spot for a romantic date or serious business meeting, but is perfect for a family get-together or casual dining with friends.

    Report
29. OT

    OpenTable Diner

    Austin

    1 review

    2.0

    1 review

    Dined on December 25, 2017

    overall2food2service2ambience2

    Christmas buffet. Mediocre food. Over priced.

    Report
30. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on November 21, 2017

    overall5food5service5ambience4

    Our wait person, Eric, is commendable. He made my birthday dinner special. I hope you all know what a special employee and representative you have. He is ‘management talent’ worthy of your consideration. Travis Wright

    Report
31. B

    Birthdaymeal

    Austin

    1 review

    5.0

    1 review

    Dined on November 4, 2017

    overall5food5service5ambience5

    We went early in the evening, our waiter was prompt and courteous. We had more than one staff check in on us and tend to our needs if any. I had a pasta dish and it was very slightly overcooked but was ok for me and the rest of the table all had excellent meals (Steaks all cooked properly to desire). Soups and salads were right on for flavor and content ( the dressing option was phenominal). The bread/rolls offered were crunchy on the outside and I prefer a softer roll however had good bread flavor. The desserts were a good portion size and delicious. Our waiter was knowledgeable of the menu and described items to a T. We had comfortable seating and was not to cold as that tends to be an issue when living in TX. Hot outside, cold inside. A very pleasant experience overall for our first visit. It is a pricier menu for us so not for everyday dining but good for occasions.

    Report
32. RC

    RikkiCG

    Houston

    14 reviews

    vip
    3.0

    14 reviews

    Dined on October 7, 2017

    overall3food4service2ambience3

    I thought there was a dinner menu you could order from, but upon sitting was told it was buffet only. Being a vegetarian that never really works out to be worth it for me and this wasn't any different. I had mason jar salad, green beans and potatoes. My husband and I were celebrating our anniversary and had I know in advance we would have gone elsewhere. The food was good just not worth the cost. We also reserved an outdoor table and were frequently forgotten about. I needed to go find our server to get the check.

    Report
33. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on October 7, 2017

    overall3food3service3ambience3

    On saturdays they only do a buffet, which at $28 per adult I found to be a very poor value. Nothing outstanding about the food, but not horrible. Wish I had gone off the resort though.

    Report
34. OT

    OpenTable Diner

    Houston

    3 reviews

    2.0

    3 reviews

    Dined on September 29, 2017

    overall2food2service4ambience1

    We made reservations to go here based on the menu. When we got there, we realized the menu listed on this app is NOT the menu for this restaurant. It is the menu for Stories--the nicer restaurant in the hotel. The dinner for this restaurant was a buffet including fried chicken and tater tots--something that as parents we would have enjoyed if our daughter was with us, but not when we were on a work retreat weekend with adults. And, we were celebrating our friends' 10th anniversary, so we were looking for something nice. This was not it. I will say that we had a nice breakfast the next morning there and enjoyed the buffet. But, if you think to are going to enjoy the food on what they show as the dinner menu on here, you will be disappointed. On a positive note, we ended up getting into Stories at about 9:00 and the food was delicious! Some others ate at the BBQ place and said it was really good too.

    Report
35. RV

    RVBC

    Austin

    19 reviews

    vip
    3.0

    19 reviews

    Dined on September 22, 2017

    overall3food2service4ambience3

    The food on the buffet was cold - even items that had been recently set out.

    Report
36. WH

    WalterH

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on September 22, 2017

    overall4food4service4ambience4

    A lot of variety in choices. Very good desserts

    Report
37. H

    Hilary

    Pittsburgh

    15 reviews

    5.0

    15 reviews

    Dined on August 9, 2017

    overall5food5service5ambience5

    The brunch is absolutely delicious for breakfast. Grits and the accoutrements for them were fabulous. The links sausage was very delicious. Also really enjoyed the brisket hash. Very nice service at the table for the brunch.

    Report
38. H

    Hilary

    Pittsburgh

    15 reviews

    5.0

    15 reviews

    Dined on August 8, 2017

    overall5food5service3ambience5

    Kitchen a bit far away makes for slower service off the menu. The oatmeal was absolutely delicious! Also had eggs with sausage which was great.

    Report
39. OT

    OpenTable Diner

    Austin

    1 review

    3.0

    1 review

    Dined on July 19, 2017

    overall3food2service5ambience3

    Great service, but poor food. They took care of my daughter for her birthday, but I felt sorry for the resort patrons as they had to live with the poor food.

    Report
40. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on May 27, 2017

    overall4food4service4ambience3

    Buffet style with lots of food stations and options. We went back a second evening during our stay and really liked the food.

    Report