Food and service was excellent. Our waiter was so professional and suggestive with menu. The food came out rather quickly as well and was soooo delish. It is a must go restaurant.

Great place to dine. One of my favorite places to take my wife on a romantic date.

The food was delicious as always. Our waitress behaved as if she was doing us a favor by waiting on us. We asked for bread and two more glasses of wine, none of which were delivered. The manager brought our dinner and was very abrupt. We have always had a great experience at firebirds with the exception of tonight.

Food was amazing as well as wine and beer. Also the back room was very quiet and cozy. The waitress seemed very nervous and we felt rushed between waitress and hostess coming back and looking to see if we were done yet.

I always love eating at Firebirds. I felt safe and it was nice to be in a restaurant!

Birthday celebration for my Husband. Great experience all the way around.

One of our favorite places. Stopped in for early dinner because we had finished some errands. Wonderful as always.

We were on time for our reservations and seated immediately so that was awesome. Our service was not up to par for many reasons...we were not given any utensils so after our food arrived we had to wait for silverware. We paid extra to add on seafood to our steak and it was cold. She said she would warm it up and brought it back cold again. I ordered a salad with my meal that I never received to which she said she removed from my order ($1 was removed). She did remove the extra charge for the seafood thankfully. Paying attention goes a long way and it didn’t seem like my family was a priority to her so we received lackluster service.

Firebirds has consistently good food and service! The loaf of hot bread is a delightful start to a delicious meal. Be sure and join the Firebirds Inner Circle for some amazing offers, not only for your birthday but throughout the year. One of my favorites is the Colorado Chicken Salad but I have them substitute salmon for chicken. Last night we dined on their Inner Circle Filet Mignon special but you have to sign up for the program to get the deal. This is a chain restaurant that feels more like a local treasure in its interior design and menu selection.

Very nice dining experience. Very good food in a very nice atmosphere. Have dined at Firebirds in Winston Salem and Pittsburgh numerous times and it’s always been an excellent dining experience.

All of the food was incredible. I especially loved the big chocolate cake and crème brûlée cheesecake!

As always a great restaurant, only complaint is that one steak was a bit over done. The prime rib was great and a large portion, always love their salads.

Arrived in advance of reservation however was greeted by hostess and seated promptly. But after that things were troublesome. For 8 minutes we sat without a greeting or service. I had to get up from my seat to track down management. After that service was stellar. But appetizers were ordered and 1 of 3 were incorrectly cooked so a replacement was ordered. 1 entree arrived with incorrect side choice and had to be corrected with a delay of arrival in side choice. Service was again stellar however incorrect orders arrived and the delay in service was very disappointing considering we chose this restaurant for my husband's birthday dinner.

We enjoyed our dinner at Firebirds. The steak was cooked exactly right and our server was attentive. Managers inquired about our meal and service.

I’m not one to complain. Our lobster queso dip was cold. There was no open tables in the restaurant. No social distancing. It was probably over capacity for COVID requirements. It took almost 2 hours to get our dinner at no fault of the waiters.

We had a reservation at 6:15 and they sat us as soon as we arrived. The server did a wonderful job of making sure we were taken care of. We were told the kitchen was falling behind but we got our food a little after we were told that. We were given cheesecake as a thank you for being patient. They might have just had an off night but it was still a memorable experience.

Use to love this restaurant, but it has really gone down hill due to kitchen issues. The last three consecutive time we have had a problem. Mainly with food not being cooked correctly (salmon and fillet raw, potatoes hard and not cooked properly. The fillet was not a good cut. Not at all to the standards they use to hold. Not going back.

Our waiter was awesome

Food quality and presentation were excellent. The service staff was professional and attentive. The only negative was a large party seated nearby that were quite loud, but that is not the restaurant’s fault. Overall, a very enjoyable dining experience and I highly recommend.

We waited over 45 mins for the food then it came mostly cold to our table.
We told our server and she took the dish to the microwave and brought it back. What a disappointment!

Everything went great! Food. Drinks. Service!
Loved it

Firebirds is one of my top 5 restaurants. Food is always excellent, especially the pineapple martini & creme brulee cheesecake! Staff is always friendly and prompt

Sherise is a wonderful server! The whole dining experience was phenomenal! We would recommend this restaurant wholeheartedly.

We always go out for a New Years Eve dinner. Firebirds was first class from the service, choices of food, location and affordability. It was a upscale dining experience without the luxury cost. Food was outstanding and our waitress was great! Will be dining again in the near future at Firebirds Wood Fire Grill.

They brought my food out cold. And when I told them about my steak being cold, the took it to the back, put it back on the grill and brought half of it back out due to me cutting some up. Now my steak was well done and dry. They should’ve offered a freshly cooked steak

Just an evening out for a mixed green salad with wood fired chicken. Always yummy!

The store manager was super helpful and did more than our waitress did. He refilled our drinks twice and the first time we didn’t even ask, he just brought us refills. We asked for

There was ZERO social distancing! ZERO!

We were packed in like sardines.

What happened?

I had always heard how good the steaks were at Firebirds, so I decided to try one on my birthday. I'll cut straight to the chase... the the steak was terrible. I ordered the aged ribeye. When it came out it looked delicious, and it was cooked just the way I requested. So no problem with the kitchen. But the steak itself was tough as shoe leather, and completely flavorless. Simply put, it was a poor quality cut of meat. I've had better steaks at WH, and for far less money. The restaurant itself was nice, the service was adequate, and my appetizer was pretty good (seared ahi). Maybe the rest of the menu was fine. Just don't go there for a steak.

Excellent service for a Christmas Eve holiday. Food was very good as well!! Will be back for sure.

Dillon was a very good waiter and checked on us regularly. Very personable and engaging! We had a very enjoyable experience!

Everything was great, food, service and the entire Covid restrictions were great. Will definitely go again.

Enjoyed the meal and the service was good.

Rude!! I would prefer to be contacted by corporate very displeased

A little pricey, but the service and the food was great. The portions are big.

Wonderful service!!! Wonderful food!! We love Firebirds!!

Very nice restaurant with special decor. Great place to go for a special dinner. Food is always great and very good service. A little pricey but you get huge portions. We are from another town and we have chosen this restaurant the past 3 times we have been in Winston Salem.

It was a great atmosphere and the food was amazing. It was my first time at this location, but my best dining experience at Firebirds!

Always amazing food and service! One of my favorite places to go!

The food was really good!