Firebirds Wood Fired Grill - St. Charles

Firebirds Wood Fired Grill - St. Charles reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Camryn

   Chicago1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Stood at host stand for too long. Host was not energetic. Waitress was great. Floor was dirty. Tables were dirty.
   

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2. m

   mary

   St. Louis6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We went at 1:45 was fairly quiet after lunch rush. Staff was slow, nice but slow. Food was slow to come and all Luke warm at best. My ribeye was super fatty (which happens sometimes but still disappointing). I ordered the steak medium rare and it was but the temp on the outside was too cold to melt the Cajun butter even. Over all an it was ok, nice looking place, fun menu, but overall disappointing. I don’t need a return visit.
   

   Firebirds Wood Fired Grill - St. CharlesResponded 1 day ago

   Thank you so much for sharing your review, Mary. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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3. T

   Tricia

   St. Louis1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner! Variety of food selections (salad, steak, pasta) and all were delicious! Good service and personable staff.
   

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4. T

   Teresa

   St. Louis1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and servers took the time to answer the many questions we had.
   

   Firebirds Wood Fired Grill - St. CharlesResponded 1 day ago

   Hi Teresa, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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5. A

   Ashley

   St. Louis1 review

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming here. Always a great time. Always great food, great service. Past 3yrs we have come here for our Anniversary, never had a bad experience. Love love love love this place!
   

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6. B

   Brenda

   St. Louis7 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time at Firebirds Wood Fire Grill. The food and atmosphere was great. It was really busy but our wait to be seated was no more than 15 minutes max. We also had an amazing server (Raven) who was very personable and attentive.
   

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7. V

   Viola

   St. Louis1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was absolutely amazing! Phenomenal customer service!
   

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8. C

   Corliss

   St. Louis1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a nice dining experience! From the appetizers to our dinner, the food was hot and delicious. Our server, Kenna, was friendly, attentive, and gave excellent recommendations for drink and food choices. Rarely have I had such top notch service and food at a restaurant. We definitely plan to visit again soon!
   

   Firebirds Wood Fired Grill - St. CharlesResponded 4 days ago

   Hi Corliss, Thank you for your amazing review! Your support means the world to us, and we’re so happy you had a great experience. We can’t wait to serve you again!
   

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9. N

   Natalie

   St. Louis1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been to Firebirds multiple times and always had a wonderful experience. Last night my husband and I went and were joined by my mother in law and her husband for our 4 year wedding anniversary. Our server was training another girl while working, they were both so polite, sweet, and attentive to our table and needs. we got the wings as an appetizer which were delicious, our meals came out quickly and were all perfect! After declining dessert due to being full they still brought us 2 little pieces of cheesecake and a card signed by all the servers for our anniversary. It was such a simple touch that made the night more special. We will absolutely be back, it is always an enjoyable time
   

   Firebirds Wood Fired Grill - St. CharlesResponded 4 days ago

   Natalie, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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10. C

    Charles

    Des Moines1 review

    4.0

    Dined on April 20, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Made reservations and was immediately seated once we arrived. The ordering was simple and fairly straightforward. I ordered the slow cooked Prime Rib with tater tots. I ordered the steak medium rare. It was well done and dry, but tender. My wife ordered the NY Steak with a loaded baked potato. Her steak was cooked correctly but the potato wasn’t done and not hot. Maybe give them another chance?
    

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