Firebirds Wood Fired Grill - Charlotte - Southpark

Server made many fundamental mistakes, 5 total, wrong order brought, wrong drinks brought out, never cleared plates after dinner, brought check before we were done eating, brought appetizer out twice for 1 order. Otherwise everything else was good. Food was very good, drinks were prepared well social distancing in place everyone wore masks.

First going to this location...the server and kitchen staff were flexible when accommodating requests.

Wonderful food, great atmosphere, warm, inviting staff

Quality food and beverages. Everything was prepared perfectly and delivered to the table in a comfortable time frame. Enjoy a night out with friends 🙂

Great waitress. Excellent salad. Added spiced pecans to make the salad special. Will definitely return.

Food was great and as ordered. Service was wonderful, helpful and polite but not in the way.

My waiter spend most of his time conversing with 2 other tables “telling his life story” while we sat there listening to the conversations and waited for the other waitresses to help us...took 25 minutes to get our drinks, then after we order the food for ourselves and kids..we’re told that you guys ran out of pasta..kind of the only thing my wife orders, and my daughter couldn’t get her Mac and cheese. Then we received our 1 refill as we were wrapping up..also took us asking 2 people to get to-go boxes “Mind you, we asked the waiter who was supposed to be assisting us for them. I also saw a manager walking by tables to make sure “the other 4 tables”customers were ok, odd that the table with a family was ignored and the tables with young couples was shown so much attention. Firebirds was honestly one of my fav restaurants..I have had birthdays here and valentines occasions here but the service I received last night was just terrible & made me feel like I wasted my money!

Excellent service. Great ambiance. One of my favorite restaurants.

It was just ok. I kept hearing about this establishment so we decided to try it out for my mom's birthday dinner. Service was slow, but our server informed us that it was due to take out orders. Food was pretty good, everyone raved about the burgers. I'll go again but probably for lunch.

Awesome food & atmosphere! Our waitress was fabulous and so helpful. We will definitely be back.

I LOVE Firebirds!! I go there several times a month, I have been ordering takeout for a while now due to Covid. Although last Friday for the first time since Covid, I went in and everything was fabulous besides the sever. Unfortunately the waitress was very rude and unpleasant. I have never expiernce anything like it ever before. Didn’t catch her name but not a fan.

My first visit to Firebirds in at least a couple of years. My soup was too salty and my portabella sandwich was mediocre - the mushroom was much smaller than the focaccia bread, and the focaccia was undercooked. It wasn’t bad but it wasn’t delicious. Maybe it was a bad night. I would go back and try a different entree. Service was very good.

Marginal at best in terms of quality and experience. Much better options at this price point.

Service was disappointing. Drinks took forever to come. Had to ask to place our food order. Never had water glass refilled.

After visiting Firebirds on many enjoyable occasions, last Sunday evening was undoubtedly the worst steaks we have ever had there. I ordered prime rib medium rare and my wife ordered a medium rare Filet Mignon. The prime was tough for he most part with only a very small strip on one edge edible. Her filet was so tough she literally could not cut it!
For those two meals plus an additional salad and two cocktails, the ticket was $85.00 plus a $15 tip.
You may ask why we did not complain, because we were both discussed with two meals, I would have side things that would not have been too polite. But something there has changed which needs to be addressed!

The staff was very friendly and helpful. The food was prepared to perfection and the place was clean. We will be returning again.

Food was very good. Service was attentive. Not expecting booth seating which we didn’t care for. Only 2 tables in the entire restaurant - so if u don’t want to sit in a diner style booth, call Ahead to reserve a table.

Our waiter had no personality at all, he seemed like he didn’t want to be there at all.

Excellent service with an outstanding ambiance. Good was superb!!!!

Excellent food and service. Went during lunch to celebrate my birthday.

My family went there to celebrate my husband birthday and food was excellent. The waiter was great.

I enjoyed my meal and the waiter was kind and friendly.

Firebirds is our go-to restaurant. Whether South Park or Stonecrest, the food is always amazing, the service impeccable and have never disappointed.

Salmon was great as usual. Service was good. Never disappointed when I dine here.

The food was great as always and the service was just as good. The BLT salad is the best and especially when you add chili rubbed salmon.

Server was awesome, he was very sociable and knew the menu well.

Great service! Good food. Bartender makes a great Woodford Manhattan!

Service was great but the food experience was lackluster. Ordered a ribeye medium-rare that was way under-cooked. I understand ribeyes have fat but my ribeye was about 50% fat. For the total price paid, very disappointed in my experience. I've also had good experiences at Firebirds so it may be more of a "hit or miss" type of place.

The food was excellent! The server was on the ball. The ambiance was nice though probably better when covid issues not affecting overall effects. Will definitely be back and recommend to others.

Went for lunch. 1. Waitstaff were excellent 2. We ordered smoked wings, cheesesteak egg rolls for appetizers and my husband had the Ahi tuna and I ordered The Perfect Pair.
The food was excellent. Came out fresh and hot. The wings smokes to perfection and my Perfect Pair (chicken sandwich and spinach salad) was so good, chicken was moist, bun was fresh. The salad was large.
When finished we were full and completely satisfied. And also had enough appetizers left to take home leftovers.
Kudos

Atmosphere was intimate. Good adherence to social distancing and mask wearing. Excellent service and food.great date night

Food was spot on, temps on the meat was perfect! Service was exceptional, ask for Jury. She will not disappoint!

Went there 10/5 for a date night. Brayden was our server and he was amazing.

It was very peaceful and the food was delightful. I will definitely visit again.

Great experience and the staff was amazing! We had a great time and the food was delicious! We WILL be returning!!

I always have an amazing experience when I go. The food is amazing and the drinks are even better!

Our service was way better than I had ever anticipated. My boyfriend was celebrating his birthday and the staff went above and to beyond to make sure he felt special. They catered to his dietary needs (double checked with us too) without any issues. The food was amazing! Well presented and cooked perfectly. Try the Double Black Diamond martini if you are a pineapple fan! Thanks to the staff for all their help!

We had an AMAZING time. Our server Greg was just beautiful. He was attentive but not overbearing & his personality was so fun. Everyone was cool. Our food though, good gracious. My salmon was juicy & so flavorful & my man’s steak was scrumptious. Thank you all so very much.

Birthday lunch after golf for 18 year old son. We sat outside, were distanced from others, and were pleasantly surprised at the reasonable price for great food! Will return soon for sure.

Food always has great presentation and delicious. Ribs, Salmon, Steak salad were yummy selections for our table.