Firebirds Wood Fired Grill - Charlotte - Southpark

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1. M

   Mrsm

   Charlotte

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food3service5ambience3

   Crab cakes and martini were great. Rest of our meals were average. Very loud in dining room hard to conversate. Jefferson was a great attentive server.

   Report
2. c

   ctpw

   New York Area

   117 reviews

   vip
   2.0

   117 reviews

   Dined 4 days ago

   overall2food2service2ambience2

   Worst experience I’ve ever had a Firebirds in any of us locations. Food quality was very poor service was not attentive. Floors were dirty tables were sticky will not return.

   Report
3. OT

   OpenTable Diner

   San Francisco

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food3service5ambience3

   This was our first time here. We opted for restaurant week’s menu. We all ordered Tomahawk pork chops. They were way undercooked. We returned them twice and one of them was still raw at the third try. My friend ended switching her order fir the prime rib and clearly specified she wanted it well done…it was NOT! Brownie sundae was not what we were expecting either! We asked for Sangria and were told they were not serving it, as well as margaritas. The bright side is that all staff were friendly. Our server Willie was really nice and friendly. He saved our visit by providing us a great service.

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4. SL

   1SatisfiedLady

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service4ambience5

   This was my third visit. Always an excellent choice!

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5. OT

   OpenTable Diner

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   The entire team was attentive, courteous, and accommodating to make sure our visit was awesome.

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6. BD

   BrunchDelight

   Charlotte

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food4service5ambience4

   Our server was friendly but seemed overwhelmed. They were running back and forth between tables and our service didn’t make sense. Some of our friends got their salad before the meal while some had theirs come out with the meal, which made it difficult to eat the entrée with the salad just sitting there. We also asked for the dressing on the side but that didn’t happen so we couldn’t even carry the salads to go since they were drenched in dressing. The ambience was good; noise level was moderate. We will try it again soon and hopefully it will be a much better experience!

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7. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   overall1food3service1ambience2

   Made a reservation for restaurant week at 6:45. I checked in with the hostess a little earlier than the reservation time & was told they would come get our party. I checked in again around 7 & was told they were just waiting for 1 party to leave so they could combine tables. At 7:15, 30 minutes past our reservation time, we were finally seated at a round table (not 2 tables pushed together). Another 10 minutes pass before someone comes to our table. At 7:45 we finally get our ordered drinks, wine & diet cokes, one hour after our original reservation time. Never got waters or silverware. One tiny load of bread for 8 people even though the waitress said she would bring another. Our party told our waitress that we were disappointed with the service so far and it’s been over an hour and we still don’t have any food. Very shortly after that we receive our food. We express our disappointment again. Then we’re told that we would be receiving desserts on the house, AFTER we’ve already finished our desserts that came with our restaurant week meals. Another 45 minutes go by before we receive the free desserts that we didn’t even need or want in the first place. At 9:15 we finally pay our bills & leave. 2 hours and 30 minutes after our original reservation time. Absolutely horrible experience & waitstaff organization. Severely understaffed with untrained young employees. All in all terrible restaurant week choice & all 8 of us felt disappointed.

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8. S

   Spasha

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   overall3food3service3ambience3

   Very loud, even with a reservation took more than 30 minutes to get seated, the service was just ok. I realize that quality has shifted since Covid, but we expected a little more for the costs.

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9. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   3.0

   1 review

   Dined 6 days ago

   overall3food5service5ambience3

   Reservations were for 5pm wasn’t seated until 5:25 the hostess took a couple who had just walked in because someone who was tired of waiting gave them their reservation meanwhile we’re still standing in a packed lounge. The hostesses need a paging system because their voices were not loud enough to find people waiting. Also another couple who was 45 min late for their reservation were seated immediately. There’s definitely an issue with the hostess station. Everything else was great!

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10. MH

    MommaHill

    Charlotte

    4 reviews

    4.0

    4 reviews

    Dined 6 days ago

    overall4food5service4ambience4

    We requested a booth,during our reservation. There were none available, upon our arrival. The Hostess, didn’t ask if we would were ok to wait, a few moments,or inquire/scan the restaurant, to just see where the patrons were in their dining. She advised there was a party of 6 in the Private Room, and I advised just as long as we’re not seated in the middle of the restaurant, that would be ok. Asa we were seated, a corner booth became available, and I mentioned it to my husband. He asked our waiter,if he could locate a booth, and he did almost immediately. I asked if he would still be our waiter “yes”. We had already placed our order w him anyways. Those deviled eggs, were awesome, my mixed greens salad was also good, but I wasn’t able to finish it bec our entree arrived too soon, which Dustin apologized. I asked for a takeout box, bec salad was ok cold,but not the entree. Crab cakes were good, sauce too pungent for my tastebuds. My husband enjoyed his pork loin, and mac cheese? Our desserts selected were Creme brûlée(me), and cheesecake(husband). We asked if mine was Creme brûlée “yes”, but I said that they look alike, and he mumbled something about, that he didn’t know why that happened, but insisted mine was Creme brûlée. It wasn’t. My husband ate both and I ate the blueberries. Normally, I would have said something,but I just let it be. I like Creme brûlée.

    Report
11. t

    troyboy

    Charlotte

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Awesome food and service!

    Report
12. RB

    RegineB

    Orlando

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    overall4food4service3ambience5

    It was great to experience this restaurant for the first time. Au gratin potatoes were amazing

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13. V

    Vittie

    Charlotte

    24 reviews

    vip
    5.0

    24 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Always a great choice. Firebirds has a wide selection of offerings and is modestly priced.

    Report
14. DM

    DarialM

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5

    It’s not my first time here but last night when I came in waited was very energetic full of life and have great customer service. Food was love to the soul the Oscar was what I had by the way.

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15. R

    Relle

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    My team luncheon was great. Service and food was great.

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16. OT

    OpenTable Diner

    Charlotte

    4 reviews

    2.0

    4 reviews

    Dined on January 17, 2023

    overall2food2service2ambience3

    Some of the food was cold , staff was ok nothing to rave about

    Report
17. GC

    GeorgeC

    Charlotte

    7 reviews

    vip
    1.0

    7 reviews

    Dined on January 15, 2023

    overall1food1service2ambience3

    Only one soup offering and it came out almost cold. Where is the soup kept? Egg on brioche was a huge disappointment. Side of potatoes was also cold. Server was indifferent. Manager did apologize for the soup. Not going back.

    Report
18. JR

    JadaR

    Charleston

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food3service5ambience5

    The food was good but the rack of ribs my boyfriend received where smaller than normal.

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19. s

    sloweats

    Western NC

    3 reviews

    5.0

    3 reviews

    Dined on January 14, 2023

    overall5food5service5ambience4

    Excellent server made it fun and very attentive, food and drinks weee great!

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20. OT

    OpenTable Diner

    Charlotte

    4 reviews

    vip
    2.0

    4 reviews

    Dined on January 14, 2023

    overall2food2service2ambience3

    Chaos. Service was very slow. Received bread after main meal. Couldn’t find waitress for drink refills. Gave up on ordering dessert after 2.5 hrs.

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21. M

    Mary

    Charlotte

    3 reviews

    3.0

    3 reviews

    Dined on January 12, 2023

    overall3food3service4ambience4

    The food was just okay. It used to be better. Loved their prime rib but the last two visits to Firebirds the Prime Rib wasn't as tender and as good.

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22. TR

    TiffanyR

    1 review

    4.0

    1 review

    Dined on January 11, 2023

    overall4food5service3ambience4

    Seemed to be short staff the day we went. But once we were seated service and food was good.

    Report
23. r

    ryan

    Charlotte

    15 reviews

    vip
    4.0

    15 reviews

    Dined on January 11, 2023

    overall4food5service2ambience4

    Food was great but took 20 minutes to get seated at lunch even though I had a reservation I think hostess forgot about us.

    Report
24. TJ

    ToddiJ

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food3service5ambience5

    This would have been a full 5 star review but the consensus from the table is we were all disappointed with the mashed potatoes. Did have any flavor for being Parmesan flavored. Otherwise the rest of the food was great and our server was outstanding

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25. DG

    DavidG

    Washington DC

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience4

    Great food and timely service of apps and mains - will stop by again the next time we are in Charlotte.

    Report
26. JS

    JerryS

    Charleston

    13 reviews

    5.0

    13 reviews

    Dined on January 8, 2023

    overall5food5service5ambience4

    My wife and I were celebrating our birthdays; both born on the same day. We have chosen to go to Firebirds on multiple occasions The food and service are hard to beat. Tonight as the manager was personally checking with diners we mentioned our birthdays We talked briefly about Firebirds being a ‘go to’ restaurant for us. At the end of our meal, we were kindly offered a complementary dessert. Thank you for making this night special.

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    We were there for my parents’ 60th anniversary. Everyone was very nice. We had a party of 10. The food was really good. No complaints.

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28. OT

    OpenTable Diner

    E. Tennessee

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Great food and customer service

    Report
29. L

    Loudon

    Charlotte

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Our waiter, Jefferson, made our night!!! He’s the best!

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30. JP

    JudyP

    Richmond

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Great service. Had reservations but still had to wait for a table.

    Report
31. t

    tosnsnd

    Charleston

    6 reviews

    5.0

    6 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    We had a good experience this time. The service was nice and the food came out a little quicker than last time (1 hour last time). The noise level was good considering the number of people in the place. Our server was very attentive.

    Report
32. JC

    JamilaC

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Our waitress was awesome. I made a reservation so seating was quick. Food and drinks were amazing. The only thing that bothers me about this location is parking is a hassle but the restaurant itself is 5 stars.

    Report
33. DW

    DavidW

    1 review

    4.0

    1 review

    Dined on January 6, 2023

    overall4food4service5ambience5

    Salmon on salad was dried out…. Cilantro Chicken was dry and tough… Wait staff was awesome as was the desert… Malbac wine and margarita were very good….

    Report
34. BB

    BBLEX

    Charlotte

    23 reviews

    5.0

    23 reviews

    Dined on January 5, 2023

    overall5food5service4ambience5

    Great place for a business lunch. Not too loud or noisy. Love the fresh salads they have. Always a delicious meal.

    Report
35. AP

    AdrienneP

    Charlotte

    6 reviews

    vip
    3.0

    6 reviews

    Dined on January 2, 2023

    overall3food4service3ambience3

    Made a reservation on a Monday night. We were seated fairly quickly or close to our reservation time. However, we sat there for 15 minutes before our server came over or acknowledged us. It was obvious walking to our table they were swamped. We ordered our food as soon as our server arrived. It then took 45 minutes for our food to arrive. Food was good. They seemed overwhelmed and not well managed.

    Report
36. w

    woolworthlunchcounter

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on January 1, 2023

    overall5food4service5ambience3

    Great service and late booking ability a plus

    Report
37. NY

    NYCtraveler

    Charlotte

    12 reviews

    vip
    4.0

    12 reviews

    Dined on December 31, 2022

    overall4food2service5ambience4

    This is one of our favorite restaurants but the food wasn’t up to par, probably because it was New Years Eve. It is frustrating to be seated next to large groups who are extremely demanding and take over the restaurant aisles with all their photos and over celebrating. The new manager is responsive when you point out your concerns.

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38. YA

    YvetteA

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on December 30, 2022

    overall3food3service3ambience2

    THe place was NOT Clean. Appetizers were COLD, had to send them back twice.

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39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 29, 2022

    overall4food3service4ambience4

    Our server was wonderful and attentive. The food was a 3.5/5. Not bad, but nothing we had would bring me back. There were 6 of us and we all had something a little different. Parking was incredibly difficult to find, so make sure to give yourself plenty of time to find a parking spot!

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40. FG

    FlekedaG

    Charlotte

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food3service5ambience5

    We enjoyed our dinner. A little disappointed the philly cheese eggrolls were not available when we went. The server was great! We called the manager over just to let her know how well we enjoyed our waitress. This location has always had attentive and great servers.

    Report