Firebirds Wood Fired Grill - Richmond - Short Pump

Firebirds Wood Fired Grill - Richmond - Short Pump reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. Y

   Yolanda

   San Francisco3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family of about 14 ... over 3 booths/tables ... Tatiana told great care of us. Service with a smile. Other Team members delivered our food as well. Everyone was personable and very friendly. Thank you for a great experience.
   

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2. K

   Kim

   Richmond3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came there for my daughter’s 25th birthday and we had nothing but an amazing experience. Our waitress took care of us like she was part of our family. She was so nice and so attentive she made sure our drinks were always filled and always cleared the plates as needed.
   

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3. A

   Alecia

   Washington DC2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The only problem were the abundant knats or fruit flies that were at our table once the food arrived .
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 4 days ago

   Hi Alecia, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team.
   

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4. S

   Sheila VIP

   Richmond4 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had reservations and was seated promptly. Waiter was initially attentive then less so. Gave me lemon in water when asked not to. Had to request bread and it was not warm when it was served. When entree finally arrived my steak was well done instead of medium as ordered. Disappointing visit.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 3 days ago

   Hi Sheila, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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5. K

   Kevin

   Richmond4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve taken my wife and family there a few times now and every time the food is good and the service is awesome.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 3 days ago

   Hi Kevin, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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6. B

   Bruce

   Richmond1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food. Kudos to the chefs. Server was good. Had to be reminded to bring a few requested items.
   

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7. D

   Debbie

   Richmond9 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service! Very consistent every time we come.
   

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8. R

   Robert

   Richmond3 reviews

   2.0

   Dined on April 25, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Fruit flies all over our table. We had to constantly swat them!
   

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9. S

   Sunshine

   Richmond1 review

   3.0

   Dined on April 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was good! Only problem was all the gnats flying around made it hard to enjoy my meal and company
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded on April 30, 2025

   Hi Sunshine, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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10. K

    Karen

    Richmond2 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a wonderful Easter dinner at Firebirds. Service was excellent as well as the food.
    

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