Went here for Mother’s Day dinner. The restaurant wasn’t overly busy but they seemed to be focused on to go orders. We waited over an hour for our food. They brought 3 of the 5 meals out first and then we had to wait for the final 2 meals. One of the meals was over cooked and it had to be sent back and we waited another 30 minutes for the meal. Everyone’s meal besides the one sent back were cold. The manager spoke with us and took off 3 of the 5 meals from our bill after offering us free desserts, but we already had a Mother’s Day cake at home. It was very nice of the manager to take off the 3 meals and we really appreciated it, but we have never had a poor experience like this at firebirds before.

Where do I start! It was a great experience our bartender and server had the best customer service skills bar none. Even though it was a holiday, the kitchen staff did not rush the food out as it was cooked to perfection! I thoroughly enjoyed Mothers Day at Firebirds. Everything was excellent!

Excellent food and service. Might want to skip the mixed drinks though...

Wonderful dining experience as always

Great customer service, manager took off entree because it didn’t come out right the first time. Will go back again.

The meals were well prepared and presented, service staff was friendly, and the opportunity to enjoy our meals outside was a nice bonus.

We were disappointed with the Cosmopolitans two of us ordered. They were small and tasted like there was no alcohol in them. We ordered two shots of vodka to add to the glasses which made them actually taste like Cosmopolitans..it’s always possible the bartender didn’t know how to make them.

On the flip side the food was delicious!

The service and the food was amazing. Everyone was very attentive to us even though it was toward the end of the night. I will definitely be back here soon.

The food was very good. The server forgot to give us silverware & napkins & straws before our food came., After being reminded , the server brought the missed items.

Made a same day reservation and was seated promptly upon arrival. Our server was polite and professional, food was prepared as ordered and was very tasty!

The service was great, but the steak was tough

Must try the Lobster Spinach Queso Recipe - so good! We also tried GRILLED TENDERLOIN SALAD and PEPPER ENCRUSTED SIRLOIN. Good portion sizes. Steak perfectly cooked. Nice place bit pricey.

The dining experience was great. We were seated promptly. Dinner was very delicious. We will return soon.

Everything was perfect and delicious! Brooke was extremely friendly and on point.

Food was wonderful. Beautiful inside. Would certainly go back.

My husband and I went for our anniversary. Very good food, and drinks. The waitress was super friendly!

Great service, best steaks, burgers and salads in town!

Great lunch with great friends. Plenty of spacing to meet COVID guidelines. The wait staff were superb.

Our waitress was exceptional attentive and warm. She made our dinning experience very pleasant

Service was excellent. The filet was delicious. The pasta needed more sauce as it was dry.

I always have a great experience at Firebirds. My family and I have been going to Firebirds for over 5 years weekly.

We had delicious steaks. The room is lovely and our hostess and waitress did a great job.

The steak was not a great cut. Thick on one end and thin on the other end. Asked for Medium Rare. The thick side was just that and the other end well done. The steak was charred badly which really was the most disappointing part. Three steaks were ordered at the table and all three were charred and overcooked. The rest of the meal was very good and the service was excellent. Hoping this gets straightened out because I love this restaurant.

I just moved to Virginia a month ago and wanted a nice steak dinner.. Our server definitely made up for the frustration of preseating service. We had reservations for date night at 8:00. Arrived at 7:55. The hostess said our table would be ready in 10 minutes. At 8:20 while still waiting, a couple walks in the reservations at 8:15 and got seated right away.. then 10 minutes later we got seated at a horrible table in the middle of the dining room.. I told the the hostess that I made reservation for special date and want something better than table in the middle of the room. So she found us a booth. Beyond that everything was amazing, the food and the service. Our server was above amazing and very accommodating and friendly. Even helped us with finding fun places to go in Richmond.

I went for my friend’s birthday and we were treated like royalty. Presley, the bartender, is fantastic!

The BLT salad is always outstanding and nicely priced! I have never been disappointed here.

Very good as usual. One of my top places to go. Also have gotten carryout many time in the past year.

Very friendly staff member

The southwest potatoes were outstanding. Everything else was just ok.

Not enough wait staff on Saturday afternoon. We had reservations for a birthday yet it took to long to seat and get waited in. Waitress apologized, but the day wasn’t up to their usual standards.

Great food , service and atmosphere

Enjoyed myself and the dinner. Would definitely return

Great service and food. Well spaced out for covid.

Everything was perfect and we will return. Nothing more to add.

My husband and I came to celebrate my birthday, from the time we walked in to the time we left, the experience was wonderful! The food was out if this world good & our steak cooked just right😋 This is definitely my new food spot, can't wait until my next visit, which will be soon😊

The food is always delicious and flavor is excellent. Armand, our server, was very efficient and personable. Always a pleasure to dine at Firebirds.

Even though we had reservations, seating was a bit awkward when we arrived. The hostesses were confusing and a little slow. Everything else was fantastic!

Always great having dinner at Firebirds. Never leave disappointed!

Food was great and the ambiance was nice

Had reservation for a family Birthday Celebration. Everything was perfect from the hostess, waitress, food, & seating location. We all had a great time. 😎