Eleve Restaurant & Rooftop
Firstly, let me completely fair and say that there is nothing at all “wrong” with this place. It’s located at the top of a very upscale hotel, there’s lots of great artwork, and the food was some of the best that I’ve ever tasted, but I just happened to pick Valentines evening, so the place was much louder than I anticipated, and they seem to have pushed many tables together to accommodate the larger expected crowd. The drinks were great as well, but the whole mix-up with parking, verses valet, etc., just put a damper on the whole evening. We will probably try this place again the next time we are in Charleston, when the weather warms a bit, so that we are able to enjoy the outside seating, but I’ll be sure that I have the funds to really enjoy ourselves. You’re gonna need it here!
Hi Charles, Thank you for taking the time to leave us your feedback. It is truly helpful. We are aware the valet situation you are mentioning and have already addressed this to ensure it will not happen again. We are looking forward to seeing you again this summer.
Really disappointed in the food! Our server Sam was great but cannot say any positives about the food. We were hoping it would be a great Valentines meal, it wasn’t even ok.
Awful all around for the amount of money I spent. It was basically banquet hall style menu and the food was exactly that. I definitely won’t eat there again. Now if you are just looking for cocktails, this might be your spot.
Thank you for taking the time to leave us a review, we take out guests comments very seriously. We have relayed this with our management in hope that all of our guests leave happy.
Wonderful service !!
Friendly staff ,
Problem is food , unbelievably sucks
Sorry for the very nice staff but will never eat again here .
Hi Jay, I am very sorry to hear you were unhappy with the cuisine, although am happy to hear our staff were impressive.
Great great service, excellent portions, all told very good
Thank you very much Gary!
The service was incredible! Our server never miss a thing. The drinks were fun and edgy. The place wasn't nearly as busy as I expected.
Hi Jeremy, Thank you so very much for taking the time to leave your lovely comment. We love having our guests leave excited!
From the moment we sat down our hostess and waitress were very attentive and on point!! Love this place and will definitely be going back!
Always enjoy time at Eleve! We started with a cocktail at the rooftop lounge. It was pretty chilly, but we pulled some chairs close to the firepit and it was fabulous. Our group followed with dinner inside the restaurant where our server was attentive and helpful. She worked to make sure we meet our deadline in order to catch a 7:30 show.
Food, as always, was great--lots of options and all selections were fresh and beautifully presented.
Will definitely return.
Hi Christie, We are so happy to hear you had a great time. We love offering our fire pits on a chilly night! Cannot wait to have you dine with us again soon!
Service was attentive, and the noise was almost non-existent but that was maybe because there were only five other tables occupied. BUT, I think service would still have been good.
We were the only ones in the bar and restaurant so we enjoyed the special treatment we got from Jason the bartender and Audrey, our server. Food was very good. We would definitely recommend it and come back.
Hi Greta! We are delighted to hear of your great service from Jason. Hope to see you again soon!
Everything excellent except the live music was way too loud.
Nice location and great view from the patio. We dined inside and it seemed as though they were short staffed. Food was ok. Dessert was best part. The steak was fatty and I left half of it. Also while the decor was interesting and eclectic, inside it was noisy and hard to carry on a conversation. I probably won’t go back.
Thank you for taking the time to let us know of your experience so that we may work to improve these opportunities.
We visited the restaurant during restaurant week. Our food was delicious, but the service was spotty. It took a very long time for our drink order to be taken, as well as a long time for bread to be served. We were given our desserts with no forks and our coffee with no spoons. We expected better service than that.
Great Food and Great atmosphere. Service was a little slow but it was to be expected for a busy and gorgeous Saturday night.
Hi Drea, we are delighted to hear of your experience! We look forward to having you dine with us again soon!
They said they would validate our parking ticket -we parked in garage attached to hotel. When we exited the garage we were told that the validation wasn’t accepted and had to pay to leave garage
visited during restaurant week those choices were very good. Service was also excellent. Our reservation was for 7pm but we were early and happy hour was still going on . the restaurant and bar were all in one area and the noise level was very high. We could not talk to each other at our table. When the crowd from happy hour dissipated it was much more comfortable. The place was sort of modern and the rooftop outside seating as well as the seating around the fire pits was very nice but the inside restaurant itself had no ambience at all. Very bland.
Good morning Marianh, Thank you very much taking the time to leave us your feedback. We are delighted to hear of your positive experience and do understand the issue with the noise levels, in such a large space sometimes this is difficult to control, although are aware and are actively looking to ways to control this. Hope to see you again soon!
Very friendly staff and food was prompt and good.
Loved the live music!
They allowed a dog in the dining room and at the bar and it appeared to walk in the kitchen
Not a sanitary way to run a food establishment
Hello Jim, Thank you for letting us know. We have already addressed this issue to prevent this from happening again.
We had a delicious dinner during 2020 restaurant week, very intimate, but friendly and not pretentious... and our server, Sam, was very informative and a pleasure to meet. We will be going again, thank you.
Hi Roger! Thank you so very much for taking the time to leave your lovely comment. We are thrilled to hear of your great experience.
We wanted to get away for a few days from the Christmas chaos. We enjoyed our evening here and got a great view of the city from the rooftop!
Amazing salmon and lamb chops !
Best food ever!!
Sam was an excellent server. He was attentive and nice. Enjoyed his good service.
Thank you for taking the time to let us know! Sam is a great server and we are lucky to have him.
We enjoyed a wonderful New Year’s Even dinner in this very cool restaurant!
So glad you joined us for New Years! It was a pleasure having you!
The food is was okay. The service was terrible. 2 hours there and did not even get the dessert. The waiter also rung up the wrong drinks at an escalated price. The waiter spilled a full glass of champagne on my wife.
Thank you for taking the time to leave us a comment. We are so sorry to hear you were unsatisfied with your evening. We pride ourselves on our service, and will make sure nothing like this happens again in the future. Thank you.
Basically threw away all of our food.
Food was very average for the prices. I would have expected a higher quality meal based on the prices. The service was also not very good. I would have ordered an appetizer and desert if the waitress had asked. She walked away from us mid sentence and seemed to rush us the entire time we were there.
Waiter left us unattended most of the night. Had to ask several times for refills on water and it soda. Didn’t order drinks because she only came back to bring food. Entrees took forever to come out and had items missing. Had to send one better back completely. The manager was very nonchalant about the entire situation.
Thank you for taking the time to leave us your feedback. We have taken this issue to management to ensure issues as such do not recur.
Beautiful environment. Good food, but limited menu. Service was fine, but we were the only people there. Little disappointing that host and open table reservation stated dinner was for a birthday, and not even a happy birthday was said. We weren’t looking for handouts, but it’s nice to feel special when we could’ve gone anywhere.
The Christmas buffet was outstanding! The food tasted wonderful and was refreshed frequently. Service was impeccable. An after dinner drink around the fire pit made it a perfect evening!
Hi Melindah, We are so pleased to hear that you has such a fantastic holiday buffet! Hope to see you again soon.
Christmas buffet- food was good but not outstanding. Highlights were meat and cheese board, salad, and chicken. Salmon was not very good. Cold seafood options were adequate but not top notch. Atmosphere was very nice. Kind of pricey, but typical of Christmas buffet anywhere. Overall a nice experience. We want to come back and enjoy the rooftop in warmer weather for sure!
Food was so delicious. And Christmas buffet was plentiful will visit again!
So happy to hear you enjoyed! Happy New Year!
We went for Christmas brunch because it was recommended on Eater (which I can now say is pretty unreliable). For the price of $69 per person, it was not worth it. The ham was inedible because it was so salty, and the prime rib, although tasty, was fattier than it should be. Not sure how you're supposed to successfully put mignonette sauce on oysters with the utensils provided. Crab claws and shrimp were also salty.
There was nothing special about the salads or the warm dishes either, so not sure how Eater ranked this among the best in Charleston.
Even though the resy said there were only 2:15 and 7 pm reservations available, the main room was empty. Even so, they put our party of three in the back room, which we didn't mind because it was quiet - until two families with small children showed up, and with no soft surfaces in the room, the noise was pretty irritating. The main room was still pretty empty, and when we asked if we could move our table, the response was that our server couldn't serve in that room. Seriously? We would have tipped both servers anyway, even though it was a buffet. Our server was lovely though, and changed our flatware frequently.
This might be a ice place to have drinks, but I can't imagine that the food would be any better.
Thank you very much for your response, we take our guest comments very seriously and are shocked and disappointed to hear of your experience. We pride ourselves on our guest service and strive to give our guests the most pleasant experience when dining with us. We have taken note to ensure this does not happen again. We look forward to having you dine with us again and experiencing all the positives that Eleve has to offer.
Love Grand Bohemian.....too bad Eleve does not uphold brand character. While the decor is lovely (in the GB style), the food is abysmal. Granted we were there on Christmas eve for a prix fixe dinner I would have thought the experience to have SOME culinary "sizzle". Quite the opposite- overcooked entrees (probably had been in a warmer?), no bread/butter offerings, no beverage offerings other than bar service ( which WAS quite good!). Shame to dampen an occasion such as Christmas Eve dinner with such banality.
I don't expect Eleve' to exist much longer unless it accepts the challenge of being in a market of outstanding food/ bev/service. Especially at this price point (all in appx 100.00 p.p.)
Hello Chris, Thank you very much for taking the time to leave us your feedback, we take our customers concerns very seriously. I am sorry to hear that you weren't completely satisfied with your cuisine. We have taken note of your comment and will do everything in our power to rectify any issues. Thanks again!
Nice enough restaurant but nothing spectacular. No views from inside the restaurant. Food and service typical of average hotel restaurant.
Walking around downtown Charleston and decided to try Eleve. Like the menu and the cocktails were enticing, both old and new creations. Open setting but visually pleasing, quiet bar at one end. Lighting was just right for a romantic dinner but not too over the top. My wife had a delicious tomato basil pizza and my chicken was very tasty. The ginger flavored vegetables were surprisingly pleasing and lots of them. For dessert I had espresso ice cream with bendictine liquer which was fabulous and a great end to a very pleasing evening at Eleve.. Our server was very nice and very attentive as well as helpful.
Thank you so much for taking the time to leave a lovely comment. We are so pleased to hear that you had such a wonderful time here with us at Eleve! We hope to see you again soon!
While I understand it was a hotel restaurant, the prices were extremely high.... come on it’s not Manhattan!!!
Plus we went there for lunch and the waiter mistakenly gave us the brunch menu. She told us she did not realize brunch would be the only option. If we had known that, we would have gone to a different place.
The food was good though.
We were there for Thanksgiving they did a buffet everything was very tasty the service was good I have read the bad reviews of this place maybe we got lucky and had an attentive nice waitress I’m not sure but we enjoyed it
Hi Ryan, Thank you very much for taking taking the time to leave us a comment! We are delighted to hear that you had a great Thanksgiving with us! Hope to see you again soon!
Excellent food , service and setting.: artwork was beautiful. Will definitely be back.
Excited to have you back soon Katherine!