Great food and service though we would prefer less noise and fewer or no screens.

Super meal and service but I can do without such loud music and infomercials.

Everything about our dinner out was spectacular, the food was delicious, our server was excellent, every thing was perfect, Thank you

Always enjoy the food at Earls and the service is always good.

Would love to see milk alternatives for coffee.
Apart from that visit was perfect. Thank you for having a plant based menu.

The food was very bad. My wife's chicken was 1/4 inch thick and hard as shoe leather. My salmon was so thin that I would never have bought at the fish market and it was way over cooked.

Walked in with a reservation and the host said they were overwhelmed and needed 10 minutes, which defeats the purpose of a reservation but we waited. Then we saw a different party that had the same amount of people with a later reservation time get seated. Had to ask again, to which the host made excuses and finally got us seated. Sucks that we have to start a problem to be seated when we already made a reservation, how are you overwhelmed when you knew hours in advance that we were coming? This whole process took 30 mins!

The hostess at the beginning was a little too authoritative and started the experience in a negative light. The rest of the time was very nice.

Watch for price increases in most menu items a bit of a stretch in my view

Went for Thanksgiving, I was originally going to get a turkey dinner, unfortunately the restaurant was unable to provide that, but they called a few hours before to inform us of that, we chose to still go an have another meal (I feel I enjoyed more than I would have a turkey dinner). The service was incredible, the atmosphere was great, and the food was amazing. I highly recommend the truffle fries. I also enjoyed the cover safety of the electronic menu and the scanning of the vaccine pass upon entry. This was also the first restaurant I've been to where after ordering, the server confirmed we had no allergies or dietary restrictions though the menu confirmed this, just allowing extra safety in case.

Visiting our daughter who goes to school on the island. I’ve been once before to Earls and it was great. This time it was short staffed and our steaks were cooked MW rather than WR as we ordered them. The food is really good though. We didn’t complain to the manager to let them know about the steaks, maybe they had an off day!

Today 4 of us had lunch at Earls at the Bay Centre, Victoria. I tried to contact the Manager but the voice mail message I received said “the mail box is full and can’t accept new messages”. We are very frustrated by our experience with this restaurant and here is why.

The 4 of us spent $140.51 for lunch. Two of us had $5 Bay Centre cards and our waitress informed us that they had changed their payment system a few weeks ago and she didn’t think they could accept our cards. We were then informed that no, they could not accept them. I had just spent $23.10 at Purdy's in The Bay Centre and when I phoned to double check that I could have used my Bay gift card I was told “certainly you could”. Could the waitress at Earl’s not have taken our cards, given us our gift amount and then have put the cards through when Earls payment system allowed. Am I overly cynical in thinking that will never happen? We had made a special trip into town to have lunch at Earls because we had these cards.

Apart from the disappointment of not being able to use the cards for our lunch and knowing that we could have used them for a purchase we had just made in the Bay Centre, there were some other issues with our service. One of us wanted one crab cake but wanted to substitute a small green salad instead of coleslaw. The waitress checked and told us that we had to pay for the crab cake ($19.50) and then would have to pay an additional $5.50 for a green salad (no substitutions) - an excessive amount for one crab cake and a little salad.

When it came to tipping, we normally leave 15% for lunch. The credit card machine started with a 16% tip, an amount we did not wish to pay considering the prices and service. The waitress said she did not know how to change the tip amount.

Everything was great, but no hot chocolate on the menu.

Many plant based options and friendly service. Rather noisy with the crowd that was there. We will definitely go there again.

It was advertised as “ Steak Night at Earls” so we made a special reservation and special trip into town. We ordered our steaks. Server came back to tell us that there were no steaks. And no salmon. And no pizza. After adjusting our orders to the very few options left, she came back to tell us that there were no desserts!

Not a very good experience.

Waiter took 25 minutes to take our order - came back twice to tell us “I’ll be right back” after telling him twice we were ready to order.

Server was fantastic!
Food - all great except fettuccine Alfredo - dry like the sauce was forgotten. Situation rectified immediately on settling the bill and meal was taken off.
Ambience - very noisy - as well tables are very close together - too close at this point.
Overall we always love Earls.

Chicken lettuce wraps super delicious! 2/5 Hunan Peppers is spicy!!🌶🌶 good spice - but you have to like spice a lot for 2/5!!

Top dollar for a average size portion. Service folks could use a little more clothing to wear. ( a little more respect and professionalism). No refills for kids drinks (very unreasonable since you charge an initial high price.) go above your competition and be different. Charge a higher dollar but provide the same in return.

Awesome food, great service! We loved our meals and got in and out quickly.

Ordered steak/frite
The fries were good but the steak was full of gristle, was slightly overcooked and cool...as if it had sat for a long time after being cooked.
Waitress was nice, but forgot to bring me the mustard I ordered until we asked for the bill.
Wines are very pricy. I ordered the cheapest one on the menu thinking "How bad can it be?" Oh boy...for $12 I blocked my nose and gulped it down.

I wouldn't go back here.

It was great to be back at Earl's! Always my place to go for steak!
Our server, David, was friendly and helpful. He knew the menu and was able to offer good suggestions for us to consider.
The meal was excellent - cooked just right & flavourful.

The service was not to standard and the restaurant appeared to be overbooked. I did get the seat I requested though.

First time sitting in a restaurant since Covid started. Was a little nervous but was pleasantly surprised. Felt good to be back! Service, food were excellent. We will be back for sure!

We look forward to dining at earls since the location in our area closed. We were in Victoria for a long awaited get away after COVID restrictions lifted.
Food is always great. Service this time was lacking. Went back & forth between 3 servers who clearly didn’t communicate with one another. The girl who took our payment didn’t know how to process our Visa gift card so we had to pay another way.
Drink mix was off that day too…lemonade tasted like lemon juice in water without sugar, and iced tea was off as well. Disappointing after the anticipation of a lunch out.

Another perfect Brunch! Tks again & can’t wait to go back! 👍

The crispy tofu bowl was better before you changed how the tofu is prepared. Also didn’t have the beer we ordered! Sours are the in thing right now, you should have more of them.

Overall it was fine. The only complaint really is the seating in the dining room. The benches are uncomfortable and need to be replaced. They were an experiment that did not turn out well. They are worn out and have no support and if you are a shorter person they are far too low.

Amazing brunch! Can’t wait to go again! Would highly recommend!

Happy hour food and drinks were excellent. Service all around was exceptional!

Excellent service!

Great food and service!

Excellent burger, excellent server. Thanks for lunch!

waitresses were hard to connect with... had more than 4 different people helping us. it was confusing to keep up with. not very socialable. also, confusing directional flow stickers on the floor.

I had a delicious avocado bowl. Our server was great.

Happy hr is good. Wine is nice and prices are good. Taco's always good
Service excellent.

Wednesday specials were fabulous. We had the salmon and tenderloin steak both excellent choices. Wines by the glass selections could be expanded but overall were more than adequate.

We really enjoyed our meals. Service was great. Meal service was a bit slow.

Our hostess was very accommodating and made my guests and I feel very welcomed. We are part of the younger crowd and quite often I find other establishments a bit more careless when it comes to customer service and satisfaction(with pre-asumptions of naivety). This was not (and has never been) the case at Earls. Thank you again for your accommodation, good spirits and good food!😄 Will be sure to eat here again very soon!

The Open Table reservation system worked flawlessly, so that my guests had been accommodated before I arrived. I appreciate that lunch can have a restricted number of menu items, but would have appreciated a few “dinner features” and draft beer options.

Great place to celebrate any occasion and always a blast to go with friends