Earls Kitchen + Bar - Calgary Tin Palace

Earls Kitchen + Bar - Calgary Tin Palace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Don

   Calgary5 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   the drinks took longer and the food came 40 minutes late
   

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2. R

   Rhonda

   Vancouver2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service last evening by Carley in the lounge. The roll out of new Happy Hour items, some great new options.
   

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3. B

   Brigida VIP

   Calgary25 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Unfortunately, we came for the pizza and No one told us upon arrival that BOTH the pizza and 6 oz steaks were hmmm “ OUT of Order ?” Not exactly sure about the validity of this explanation but no one told us until we actually all ordered pizza ….. so my suggestion to Earls : 1. If part of your menu is “ out of order “ let people know upon arrival . 2. The hostess Tori asked us to sit and wait for 5 min with no explanation - explain why you are being asked to wait especially when you have a reservation. She could have taken a moment to tell us about the unavailable items in the menu . 3. Our server charged us too much and stated he didn’t even look at the bill ….. this one is self explanatory . We would have gone elsewhere if we had known the pizzas were unavailable this location is going downhill in . We willl try another location - we seem to have problems at this location every visit .
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 4 days ago

   Hi [Reviewer’s Name], Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet expectations. We take all reviews seriously, and your comments help us identify areas where we can improve. I’d love the opportunity to learn more about what happened and how we can make things right. Please feel free to reach out to me directly at emily.mann@earls.ca, as your satisfaction is very important to us. We’re committed to providing the best possible service and food, and I hope we can welcome you back in the future for a better experience. Sincerely, Emily Mann Assistant General Manager
   

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4. G

   Gina

   Calgary3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls Tin palace was fantastic. Our server, Mckenzie was very attentive and super friendly. Cassidy did an exceptional job and checked in on us to ensure we were happy. The food was all outstanding. The calamari was the best I’ve ever had, so crispy & flavourful. We will definitely be back!
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 5 days ago

   Thank you so much for the amazing 5-star review! We're thrilled to hear you had a great experience with us. It means the world to our team to know you enjoyed the food, service, and atmosphere. We truly appreciate your support and can't wait to welcome you back again soon! Emily Mann Assistant General Manager emily.mann@earls.ca
   

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5. A

   Abraham

   Calgary2 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a dinner meeting there and it was an awesome experience
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 5 days ago

   Thank you so much for the amazing 5-star review! We're thrilled to hear you had a great experience with us. It means the world to our team to know you enjoyed the food, service, and atmosphere. We truly appreciate your support and can't wait to welcome you back again soon! Emily Mann Assistant General Manager emily.mann@earls.ca
   

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6. R

   Richard VIP

   Calgary59 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I had a wonderful late lunch at Earls Tin Palace. Our hostess gave us the kind of booth I asked for and our server, Taylor, was very welcoming, knowledgeable, efficient and helpful. The food and drink were at there usual level of excellence.
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 5 days ago

   Thank you so much for the amazing 5-star review! We're thrilled to hear you had a great experience with us. It means the world to our team to know you enjoyed the food, service, and atmosphere. We truly appreciate your support and can't wait to welcome you back again soon! Emily Mann Assistant General Manager emily.mann@earls.ca
   

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7. R

   Richard VIP

   Calgary59 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Three of us had another lovely dinner at Earls. Our hostesses were most accommodating when we changed our table reservation from 6 people to 3 people. Our server, Taylor Roe, was excellent as were her associates. The drinks and food were up to Earls high standard. We had a great evening.
   

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8. L

   Lisa VIP

   Calgary39 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy Earls Tin Palace, and tonight was no different. Zach was our server and he was terrific. He was attentive and ensured our food was spot on, particularly how the steak was cooked - which has been a little overcooked (and still delicious) sometimes in the past. Zach ensured the kitchen were aware of our preference, and checked back with us to make use we got what we asked for. The atmosphere and ambience was great as always, so if you’re in town and haven’t tried Earls Tin Palace don’t miss out on dining here.
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on April 14, 2025

   Thank you so much for leaving a 5 star review at our location! I am so happy we were able to "wow" you with our service! If you need a future reservation please don't hesitate to email me! See you again soon! - Emily Mann, Assistant General Manager - emily.mann@earls.ca
   

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9. P

   Patrick VIP

   Calgary2 reviews

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great meal at Earls, another deal closed! Thanks Taylor!
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on April 8, 2025

   Thank you so much for leaving a 5 star review at our location! I am so happy we were able to "wow" you with our service! If you need a future reservation please don't hesitate to email me! See you again soon! - Emily Mann, Assistant General Manager - emily.mann@earls.ca
   

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10. L

    Leah VIP

    Calgary3 reviews

    5.0

    Dined on April 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were a big group - all ages - our server was wonderful, the food was great. We had a wonderful time.
    

    Earls Kitchen + Bar - Calgary Tin PalaceResponded on April 8, 2025

    Thank you so much for leaving a 5 star review at our location! I am so happy we were able to wow you with our service! If you need a future reservation please don't hesitate to email me! See you again soon! - Emily Mann, Assistant General Manager - emily.mann@earls.ca
    

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