Desperados

The ribs are amazing and the jugs of cocktails are great value!

We love Desparados, it has great food and atmosphere. We visit this restaurant frequently.

However on this occasion, we were disappointed. We made a booking through opentable, got the email confirmation, but on arrival at the restaurant were told that they did not have our booking. We were accommodated after a bit of an argument, but that soured the experience.

Arrived and they didn’t have my booking, even though it was booked on the app and I had an email confirmation. They were full and the attitude to us turning up wasn’t very friendly. They gave us a table in the end but very unapologetic and made us feel like we had done something wrong. If it hadn’t been for a birthday I would have probably left and eaten somewhere else.
Service was slow and inattentive.
That said the good was good.

Food was lovely! Was very packed which I quite liked as it added to the ambience but as our table was situated actually touching the bar my husband had people standing behind him and waiters leaning through a small gap in the people which was directly behind my husband collecting drinks and putting empty glasses on the bar. This did spoil it for him slightly as he was nudged several times. I would go again but wouldn't want to sit at that table. Service was ok but not over attentive as it was so busy.

We weren't offered a dessert menu after our meal, when we asked for drinks it seemed like hard work, I ordered the beef and I got the chicken. Nothing particularly bad about this meal, just nothing particularly great either.

We had a great time the staff were very friendly it was my Granddaughters 16th birthday they made a fuss of her she was delighted well done five stars!

we came for mothers day. the service was very good.. atmosphere was great and food was delicious. Thankyou

Service was good - food came out in good time. Mains were nice and portion sizes were decen

This was our first visit to Desparados, it was a last minute booking for an impromptu celebration on a Friday evening. Service was helpful and as attentive as can be expected, given that there were several parties and they were very busy. The food was the real surprise. Fresh, perfectly prepared and very tasty. The steak was excellent, exactly as requested. We usually go to another local Mexican and I must admit, I go for the ambiance rather than the food, bu Desparados gives you both. We will be back!

we had a lovely evening with our 2 children, the food & service were great.

Fantastic restaurant, quick and polite service! Incredibly good food with very generous portions! Would highly recommend!!

We had a super meal. I took my 84 year old mother and was slightly concerned it might not be her cup of tea. She was impressed with the service from Mario, the stand if the food, the ultra clean sparkling glasses and sparkling cutlery. Well done Mario

Great evening front start to finish, excellent food, service and atmosphere. Everyone of our party enjoyed themselves. The right choice to celebrate a special birthday, will definitely be returning

Nice restaurant, food was good.

Informal great local restaurant with first class cocktails and good food. Even allowing for a busy Saturday night it was a shame it took 45 minutes for the main course to arrive (we didn't have a starter), hence a 3 for service. Otherwise the waiting staff were polite and attentive so nothing else to complain about. No hesitation in returning or recommending.

Very disappointing really
Service & food was good but no atmosphere

We ate early evening on a Friday and there was plenty of room. We weren't hurried to order which was good. Service was good and friendly. The food was good.

I booked for a Sunday evening meal with my parents. Upon arriving we was 'greeted' by a member of staff. I presume he was the manager (short, older gentleman of the team) who was clearly in a VERY bad mood. As we were seated and given our menus he then proceeded to complain to me that I had booked via Opentable and questioning why I had done so, telling me I shouldn't have booked a table and that I was wrong to do so etc, literally for a good 10minutes or more!! It got to the point that we were all laughing uncomfortably at the embarrassment of it when he wouldn't leave us to look at the menu's or order drinks.

I have worked in London hospitality management for many years, so I have a very good understanding of the Opentable system and we had actually come out for dinner as a small celebration for my starting a new job as PA to a multi-Michelin Star chef & restauranteur (see the irony!) He continued to have this horrendous attitude throughout the time we was there. Thankfully there was also a waitress who was happy and polite.

The food was what we expected, nothing spectacular. Large portions, not a lot of flavour. Ingredients are obviously bought in already prepared and just reheated to order. I.e. Meat isn't marinated or cooked on site, just warmed up from stock. Which is fine and fully expected from such a venue.

An average meal for an average price. Could have been a perfectly enjoyable evening had we not been made to feel so unwelcome from the start!

Very disappointed after a previously good experience
Food was obviously pre-prepared and lacked authenticity

This is one of my favourite restaurants! The staff are always really friendly, there are delicious cocktails and the nachos are amazing. You get a free frozen strawberry daiquiri after every meal too! Great food, excellent ambience.

Overall another great dinner. Staff are super friendly, we weren't rushed. Great food and excellent sized portions

Very busy and a lively atmosphere when we dined with friends on Friday evening. Great food and great cocktails!

Nothing outstanding, but nothing bad either. Too many members of staff all doing and asking the same thing which got a bit tedious, maybe servers should have their own tables.Cant stand waiters calling me love and darling, not very professional. Cocktails were OK but nothing special.

Our favourite restaurant in Petts Wood, this place never fails to impress. Every time we go there we have a lovely meal, the staff are friendly, there's always a great buzz in there and the cocktails are great

An excellent evening with a great food choice, from Tapas through Mexican and Burgers and Ribs....... Cocktails went down really well... Service friendly and welcoming. Thank you.

I LOVE this restaurant! Their nachos are killer and the food is always generously portioned and well priced! The cocktails, although on the pricey side, are delicious - that includes the mocktails. The staff are very friendly and there's always funky music. Such a fun restaurant for any occasion. AND they have deals on a monday!

Food and service was good reasonable priced but being a Christmas party the booze ramped the price up. Overall good evening.

Food tasteless, and poor presentation. Cocktail made to sweet. Had steak in garlic sauce, which did not taste anything other than a cream sauce. Absolutely tasteless and not as described on the menu. Definitely would not recommend to anyone to eat at.

Great service, nice food (even for me who doesn't eat Mexican often), really lovely staff. Good atmosphere.