Custom House Pub & Restaurant

3.5
16 Reviews
£25 and under
British

Top Tags:

Casual
Disabled Access
A great place to meet up with friends, family or colleagues. Whether you are celebrating a special occasion, meeting up before going to the 02 or ExCel or just planning a quiet night out this is the pub for you. Relax and unwind in our traditional surroundings. Enjoy good honest food served from our open kitchen and enjoy a tipple from our extensive selection of wines, beers, spirits and soft drinks. A local pub with global guests.
What 16 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on all time ratings
3.4
food
3.6
service
3.0
ambience
3.4
value
Noise · Moderate
57% of people would recommend it to a friend
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SD
SharonD
London
3 reviews
Dined on February 25, 2020
Overall2food2service3ambience2

Would only recommend because it is attached the to Hotel. Not great value for money, small portions cooked very quickly. No need for constant background loud music, asked to pay gratuity before we had even eaten/been served, as payment is up front.

N
None
London
9 reviews
Dined on February 2, 2020
Overall1food1service1ambience1

Worst ever open table restaurant. Ibis owned, not independent as billed, roast beef doorsteps tough as old boots

DB
DavinaB
1 review
Dined on December 20, 2019
Overall5food5service5ambience5

Excellent customer service. Excellent food. Got held up in traffic and missed booking but they keep table for us.

TP
TracyP
1 review
Dined on November 12, 2019
Overall2food1service1ambience1

It was freezing cold. I had to send my rack of ribs back as so tough and couldn't even eat with a steak knife. When i complained and ordered something else they still charged me even though my friend was finished before i got mine. No offer of a discount or free drink or desert!

c
chrish
London
1 review
Dined on November 8, 2019
Overall3food3service3ambience1

Wrong starter initially Online description of venue was local independent pub with locally sourced food Pub was part of Ibis hotel, staff were wearing Ibis uniforms Food appeared to come from Brake Brothers

TB
TanyaB
London
1 review
Dined on August 30, 2019
Overall2food1service1ambience2

Poor food porr service not received what I ordered. Then took another 25mins to get what I did order and wasn't good food

PE
PeterE
1 review
Dined on August 3, 2019
Overall1food2service1ambience1

The service was absolutely applauling and the lady behind the bar was the most unhelpful person I have ever met! There was a long delay for 1 out of the 3 meals we ordered and we felt very uncomfortable because we had to constantly chase for items like cuterly and napkins. It was early on a Saturday night and they had ran out of several zitems on the menu and to top it off they had the nerve to charge us 12% service charge 😡

S
paulS
1 review
Dined on August 2, 2019
Overall4food5service5ambience4

The best beef pie I have ever eating, The beef was so tender it just melted in your mouth.

E
philE
London
2 reviews
Dined on June 14, 2019
Overall3food3service2ambience2

Food was ok, staff could do with smiling, surcharge on food! who ever took the photos for the website needs commending

AD
AbbieD
London
2 reviews
Dined on April 26, 2019
Overall3food2service4ambience3

We were a large group but we managed to get a quiet corner from the bar which was nice. There’s no table service which is fine. The staff were very friendly and paid attention to their customers. The food was okay. The atmosphere was what you expect from a pub which is nice.

PM
PeterM
London
1 review
Dined on March 20, 2019
Overall2food1service3ambience3

Unfortunately a very tough steak, not great! The management/chef did try to resolve

P
Pete
London
3 reviews
Dined on February 15, 2019
Overall5food5service5ambience5

Food was lovely. We had a selection of three courses as there were five of us. Everyone enjoyed their meals.
We will definitely return.

D
Detta
San Diego
17 reviews
Dined on August 31, 2018
Overall5food5service5ambience5

I am only rating open table. I put in custom house in Avila Beach, Ca and the custom house popped up but I didn’t realize it was in London?! That’s a bit farther than we wanted to go?!? I didn’t notice that and went to Avila and was bummed they had no reservation because they don’t use open table?! Then I rechecked the email confirmation and found out that it was a London location!!

Y
vipYofoodie966
London
8 reviews
Dined on March 3, 2018
Overall5food5service5ambience5

Great place!

AW
AmandW
1 review
Dined on February 24, 2018
Overall4food4service5ambience4

Nice and quiet, served quickly. Good staff and food was as expected for pub grub, no complaints.

N
Norling
London
11 reviews
Dined on February 2, 2018
Overall4food5service5ambience3

The staff Arran and Valentin were so friendly . We were made to feel very welcome.

The food was very good and there was great beer.

If I had to comment , I would suggest an upgrade to the wine sold by the glass

FAQs

Custom House Pub & Restaurant does offer delivery in partnership with Deliveroo. Custom House Pub & Restaurant also offers takeout which you can order by calling the restaurant at 020 7474 0011 x3.

Custom House Pub & Restaurant is rated 3.5 stars by 16 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.