Permanently Closed - Crystal Jade Jiang Nan

4.1
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500 Reviews
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$31 to $50
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Chinese

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About

This restaurant is permanently closed. Crystal Jade is a 26 year strong MICHELIN awarded dining brand from Singapore offering authentic Chinese cuisine with modern influences.
Crystal Jade San Francisco’s beautiful Embarcadero waterfront location boasts sweeping views of the Bay. The restaurant brings a modern approach to authentic Chinese cuisine; combining high quality locally sourced ingredients to reflect California’s rich product offering, yet preserving thousand year old Chinese culinary traditions.
The diverse menu includes a creative selection of small plates, elevated Cantonese & Chinese culinary classics, and Singaporean inspired dishes that reflect the brand’s Singaporean heritage. Menu highlights include unique small plates such as Honey Walnut Prawns, & Singapore Classics such as Signature Singapore Chili Crab, made with a house-made blend of aromatics. Delicious roasted items include Crispy Pork Belly & Signature Peking Duck, expertly roasted in a custom-made Applewood Roasting Oven.
Dining Style
Fine Dining
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Cuisines
Chinese, Dim Sum, Chinese (Canton)
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Hours of operation
Monday - Friday
Lunch : 11:00 am - 2:30 pm
Dinner : 5:00 pm - 10:00 pm (9:00pm close on Mon)

Saturday - Sunday
Lunch : 10:30am - 3:00 pm
Dinner : 5:00pm - 10:00 pm (9:00pm close on Sun)
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Phone number
(415) 399-1200
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Business Casual
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Executive chef
Eddie Lam
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Private party facilities
Crystal Jade Jiang Nan boasts an exclusive array of spacious and flexible private dining options, complemented by the restaurant’s magnificent waterfront setting and unique culinary offering of delicacies from Southern China. The restaurant also offers alfresco dining with stunning views of the bay.
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Private party contact
Angela Quan: (415) 399-9900
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Cross street
Drumm Street at Sacramento Street
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Parking details
Embarcadero Center Parking Lot
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Public transit
Embarcadero BART/MUNI
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Entertainment
Disclaimer:
Please note the following:
- We do not take reservations for Happy Hour
- Patio is on a first come first serve basis
Additional
Banquet, Bar Dining, Bar/Lounge, Full Bar, Happy Hour, Outdoor dining, Private Room, View, Weekend Brunch, Wine
What 500 People Are SayingWrite a review
Overall ratings and reviews
4.1based on all time ratings
4.0
food
3.7
service
4.1
ambience
3.6
value
Noise · Moderate
72% of people would recommend it to a friend
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NA
San Francisco
1 review
Dined on May 31, 2018
Overall1food2service1ambience1

Dining room SUPER loud, looked like highschool cafeteria (don’t be fooled by online pics) , outdoor patio was respite with beautiful view. Service abominable. Lacking place setting, no explanation of menu, took 1 of 4 drink orders, was told only one bar drink available at lunch (WTH ... go ask the bartender to make a martini!) , food was average at best, waiter forgot to place one food order, did not checkin with table, no condiments available or offered, absolutely inattentive. Presented check without asking if we wanted addl food, drink, coffee or dessert. Absolutely no service manner. Did not offer to validate parking. Paid $27 to park for 2 hours. I was embarrassed to have taken my out of town guests there for lunch and profusely apologetic to them.

AL
Hawaii
1 review
Dined on May 28, 2018
Overall5food5service5ambience5

Authentic Cantonese food with professional yet friendly service. The roast duck is carved table side and served with warm Chinese crepes. Nice to have the

FM
San Francisco
5 reviews
Dined on May 27, 2018
Overall5food5service5ambience5

Great as always!

MS
San Francisco
1 review
Dined on May 23, 2018
Overall3food3service3ambience4

We arrived @ 8:40 crowd was slow , service was avg. at best. Seemed like they were waiting to close. Food was not as good as expected, didn’t stay warm, as if. Warmed over.
Ambiance was great. Beautiful building

e
San Francisco
6 reviews
Dined on May 21, 2018
Overall3food3service3ambience4

Didn't have a great experience here. Started with a bad sidecar at the bar, much too strong, from a grumpy bar tender. Also, a pipe was leaking in the bar area and smelled. The restaurant is a very large space, but not close to full which is always a bad sign. The appetizers were fine (dim sum and prawns), but the Peking Duck was not great (wraps were unusual and almost like tortillas), and the sauce for the beef tenderloin was too sweet. Would not go again, and suspect this restaurant will probably not survive.

s
Charlotte
9 reviews
Dined on May 18, 2018
Overall3food2service3ambience3

It is upscale Chinese. Food is average but comes quickly. Dungess Crab was impossible to eat because not removed from shell. Same for lobster. Peking duck disappointed. Restaurant and bar very noisy. This is not elegant chinese

GN
Las Vegas
6 reviews
Dined on May 16, 2018
Overall5food5service4ambience4

Simply the best Chinese meal I have had, including in China!

OT
Atlanta
4 reviews
Dined on May 13, 2018
Overall5food5service5ambience4

Excellent quality food. The shrimp and lobster pan fried dumplings were delicious as was everything else. Highly recommend

OT
San Francisco
1 review
Dined on May 12, 2018
Overall5food5service4ambience4

Mothers Day and birthday

OT
San Francisco
3 reviews
Dined on May 9, 2018
Overall1food1service1ambience1

What a sad and horrible experience for a restaurant with such a ‘glamorous’ interior! Food is absolutely below a minimum standard for a decent Chinese restaurant supposedly with a Western touch. Xiao Lung Bao & the dim sum dishes obviously are reheat items from previously cooked or readymade purchased from cheap sources. Same for the greasy Peking Duck & skin bread. When pointed to the mgr, she impatiently insisted that it is the way supposedly to be, brought another set of skin with similar inedible quality. None of the remaining dishes are edible or worth mentioning. We decided to give the restaurant a try after a friend said that they have turned around from the initial missteps and snafus few yrs ago. Unfortunately, it is proven a bad decision.

CW
San Francisco
3 reviews
Dined on May 7, 2018
Overall5food5service5ambience5

Moms reunion lunch. Only one person had dined at CJ before, and they were all very impressed with the quality of the food, service and the beautiful decor. In our reservation, we asked for a round table and was pleasantly surprised that a round table was indeed ready.

OT
Miami
4 reviews
Dined on May 5, 2018
Overall5food5service5ambience5

Decent Chinese cuisine

OT
San Francisco
1 review
Dined on April 30, 2018
Overall3food3service3ambience5

We were a group of 8 and everyone enjoyed the food and environment. However because we had not been for dinner before it would have been nice for them to make meal suggestions. Apparently there is a side bar with dim sum.

B
San Francisco
54 reviews
Dined on April 25, 2018
Overall5food5service5ambience5

The server Winnie was nice. Everything is great except the price is expensive.

OT
San Francisco
3 reviews
Dined on April 23, 2018
Overall2food3service1ambience2

We ordered dim sum and a plate of seafood crispy noodles. The waiter didn’t really check in on us during the meal. At the end we were left waiting for our noodles only to find out that the waiter forgot to put the order in. Disappointing for a birthday lunch. Expected better service overall.

A
San Francisco
9 reviews
Dined on April 21, 2018
Overall4food5service5ambience4

The only drawback was the darkness of the interior dining. The bathroom hall was especially dark making it hard to see the women's verses the men's restroom. I imagine in the evening it would be extremely dark.

VB
San Francisco
1 review
Dined on April 19, 2018
Overall5food5service5ambience5

My wife and I thoroughly enjoyed our dining experience at Crystal Jade. Wonderful food options, great ambiance, and excellent service - combined for a lovely evening. A must try for the foodies!

OT
San Francisco
3 reviews
Dined on April 13, 2018
Overall5food5service5ambience4

Food is delicious. Definitely higher price than most dim sum but much much better than any other place I have been in a while! Nice atmosphere and attentive service.

ES
1 review
Dined on April 8, 2018
Overall4food5service4ambience4

The food (Kung Pao Chicken + wok-fried eggplant) was quite delicious, enhanced by exquisite presentation. The servers seemed less familiar with English than I would have preferred. And the room was a bit noisy.

AS
Las Vegas
28 reviews
Dined on March 25, 2018
Overall5food5service5ambience5

Great prices and great food! Everything we ordered was delicious. The Oat Prawns were HUGE and were one of the best things I've ever eaten in my whole life. Seriously. We come back again when in town.

K
Central Coast
8 reviews
Dined on March 18, 2018
Overall3food3service3ambience4

Nice and friendly service, but didn’t get food very prompt. Some things came out quickly but some things were forgotten or took way to long.
Food wasn’t the best. The crispy pork belly was not tender at all. Couldn’t barely chew it. The din sum was well made but took way too long. Not sure if that’s the case or the server forget to put in our order. Crab rice was the last thing to make it to the table- not sure why. Lacked flavor.
Over all overpriced for the quality of the food.

OT
Washington DC
3 reviews
Dined on March 16, 2018
Overall1food1service2ambience1

This has to be the worst Chinese restaurant, the Peking duck was uneatable, more fat than meat

C
San Francisco
9 reviews
Dined on March 13, 2018
Overall4food5service2ambience4

Lovely decor, great view, terrific menu. Service was not up to par because there was a very large banquet group for a business in the main dining room where we were. This added to the noise level as well.

OT
Los Angeles
1 review
Dined on March 13, 2018
Overall3food4service1ambience2

Service not great and very loud. Food was good

AO
San Francisco
31 reviews
Dined on February 24, 2018
Overall5food5service5ambience5

This was our first time at Crystal Jade. The ratings on Yelp were not good and many people complained about the food and service. I have to disagree as our food and service today were outstanding. The Manager, Tiffany, was also very kind and we had a very nice conversation with her. We will definitely be back.

DE
San Francisco
9 reviews
Dined on February 21, 2018
Overall3food5service4ambience5

Sadly the noise level and the large tables impede conversation and all but ruin a great meal in a beautiful place.

They need to add carpeting and other muffling devices and some smaller tables for parties of two to four.

The ambiance and food were worth the Expense, but I won’t be returning because of the noise on an ordinary week night.

OT
Toronto
1 review
Dined on February 20, 2018
Overall1food1service1ambience1

I will never come back again for reasons below:
1) As a Chinese, I think the food is far from good. The display is good but taste is below average. I ordered black pepper beef and it barely had any taste.
2) The waitress pushed me to order more than we needed. We had a flight to catch so we had to waste a few since we couldn’t take away the leftovers.
3) What’s worse, the waitress didn’t return changes (she returned all $20notes) so I had to give more tips than I wanted to.

I like Crystal Jades around the world but SF experience is really disappointing. After all, it’s owned by private equity and it’s profit driven.

GB
San Francisco
2 reviews
Dined on February 18, 2018
Overall3food5service1ambience2

Service was quite bad, this was not normal for this establishment. I've normally had much better service and a much nicer experience.

OT
San Francisco
1 review
Dined on February 17, 2018
Overall3food3service3ambience4

For the price I paid, the food was ok. Service was ok pleasant service but was quite slow.

R
San Francisco
8 reviews
Dined on February 17, 2018
Overall3food2service5ambience3

we went here to celebrate Year of the Dog. some dishes were very good, the xiao long bao, the roast duck, but nothing shone. flavors were somewhat flat and nothing to ooh and aah about. how about some fresh grated ginger in the bao to lift the pork flavor? smoked salt to finish the duck? just little touches which could have made the meal so much better.
we zipped through our meal and left. So far, Crystal Jade has not pulled me away from Yank Sing for dim sum.

OT
San Francisco
3 reviews
Dined on February 17, 2018
Overall5food5service5ambience5

Fantastic dim sum! The quality definitely lives up to expectations and matches the chain’s great reputation in Asia.

HD
1 review
Dined on February 16, 2018
Overall2food3service2ambience4

We came here for Chinese new years and ordered the duck noodles, lobster dumplings, rib eye steak and pecking duck. The pecking duck was 100% fat and barely any meat! I felt like they gave us their leftover duck. The rib eye steak was 50% bones! The noodles was the only good part. Not going back again for this price.

f
San Francisco
154 reviews
Dined on February 16, 2018
Overall4food4service4ambience4

My friend was very late. No one rushed us. Tea was continually renewed. Food was tasty with excellent ingredients and flavor but not quite hot enough when it reached the table. Systems were down which created some chaos.

It’s a gorgeous restaurant with a view on the bay. There was a lot of chaos at the bottom of the stairs when we were leaving which detracted from the elegance of the restaurant.

OT
New York Area
1 review
Dined on February 15, 2018
Overall3food3service3ambience3

Waiters tend to rush customers, and food were not served hot.

S
Hawaii
1 review
Dined on February 15, 2018
Overall2food2service2ambience3

Food was not that good. Best thing about this place is the decor and the view out the patio.

OT
San Diego
1 review
Dined on February 14, 2018
Overall5food5service4ambience4

The dumplings were outstanding and the wine selection was also very good. We were seated in the middle of the dining floor which wasn’t ideal, but it reminded me of the “casual Friday” of a fine dining experience.

BT
San Francisco
2 reviews
Dined on February 14, 2018
Overall2food3service1ambience5

It's a beautiful restaurant in a wonderful location. The food is good, not great. It's a little over priced for what you get. Rice and noodles are very inexpensive ingredients so it's hard to justify $17 for a plate of noodles.

The service wasn't the best. Unfortunately our server forgot about us. We watched tables that were seated after us being served tea while we waited, and waited for ours. It was after we flagged a server down that we finally received water and tea. A person in our group is gluten free. The server didn't know which menu items were gluten free and had to check with the kitchen multiple times, which was odd. While the rest of us were served our entrees, our gluten free friend watched everyone else eat while waiting a very long time for her plate of rice. She received her rice at the end of the meal. Not cool.

Had we not been forgotten about, and had our server understood how their menu could work for folks with certain food allergies, the experience would've been much better.

CJ
San Francisco
6 reviews
Dined on February 13, 2018
Overall5food4service5ambience5

I actually didn't expect the food to be authentic here but turns out it was a great choice for a family gathering (relatives from Taiwan). My party was happy with the food and the service. For the location and the decor of the place I expected to pay more $$$ but at the end the check was lower than I have expected. Overall great experience.

MV
San Francisco
10 reviews
Dined on February 9, 2018
Overall3food4service2ambience2

Service was very spotty and weak, especially considering that the restaurant was not full. I don't think we'll return, despite the good food, because it was almost impossible to get waitstaff attention, even though we were a group of 8.

p
San Francisco
8 reviews
Dined on February 1, 2018
Overall2food5service2ambience5

Food was good but service was not. Had to wait 20 minutes for water and tea, had to ask the waiters twice for these items. Both Rice dish took a long time to come out but it was good when we did receive it!