How is Crystal Jade Jiang Nan - Permanently Closed restaurant rated?

Name: Crystal Jade Jiang Nan - Permanently Closed
Address: Four Embarcadero Center Suite One, Lobby Level, San Francisco, CA, United States, 94111
Telephone: (415) 399-1200
Price range: $31 to $50
Rating: 4.1

Crystal Jade Jiang Nan - Permanently Closed

4.1

500 Reviews

$31 to $50

Chinese

Top Tags:

Crystal Jade is a 26 year strong MICHELIN awarded dining brand from Singapore offering authentic Chinese cuisine with modern influences.
Crystal Jade San Francisco’s beautiful Embarcadero waterfront location boasts sweeping views of the Bay. The restaurant brings a modern approach to authentic Chinese cuisine; combining high quality locally sourced ingredients to reflect California’s rich product offering, yet preserving thousand year old Chinese culinary traditions.
The diverse menu includes a creative selection of small plates, elevated Cantonese & Chinese culinary classics, and Singaporean inspired dishes that reflect the brand’s Singaporean heritage. Menu highlights include unique small plates such as Honey Walnut Prawns, & Singapore Classics such as Signature Singapore Chili Crab, made with a house-made blend of aromatics. Delicious roasted items include Crispy Pork Belly & Signature Peking Duck, expertly roasted in a custom-made Applewood Roasting Oven.

Permanently Closed

This restaurant is permanently closed.

Additional information

Dining style
Fine Dining
Cuisines
Chinese, Dim Sum, Chinese (Canton)
Hours of operation
Monday - Friday Lunch : 11:00 am - 2:30 pm Dinner : 5:00 pm - 10:00 pm (9:00pm close on Mon) Saturday - Sunday Lunch : 10:30am - 3:00 pm Dinner : 5:00pm - 10:00 pm (9:00pm close on Sun)
Phone number
(415) 399-1200
Website
http://us.crystaljade.com/
Payment options
AMEX, Discover, MasterCard, Visa
Dress code
Business Casual
Executive chef
Eddie Lam
Private party facilities
Crystal Jade Jiang Nan boasts an exclusive array of spacious and flexible private dining options, complemented by the restaurant’s magnificent waterfront setting and unique culinary offering of delicacies from Southern China. The restaurant also offers alfresco dining with stunning views of the bay.
Private party contact
Angela Quan: (415) 399-9900

Location
Four Embarcadero Center, Suite One, Lobby Level, San Francisco, CA 94111
Neighborhood
Financial District / Embarcadero
Cross street
Drumm Street at Sacramento Street
Parking details
Embarcadero Center Parking Lot
Public transit
Embarcadero BART/MUNI
Entertainment
Disclaimer: Please note the following:- We do not take reservations for Happy Hour- Patio is on a first come first serve basis
Additional
Banquet, Bar Dining, Bar/Lounge, Full Bar, Happy Hour, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wine

What 500 people are saying

Overall ratings and reviews

4.1

4.1 based on all time ratings

4Food
3.7Service
4.1Ambience
3.6Value

Noise • Moderate

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NA
NeverAgain
San Francisco
1 review
1.0
1 review
Dined on May 31, 2018
overall1food2service1ambience1
Dining room SUPER loud, looked like highschool cafeteria (don’t be fooled by online pics) , outdoor patio was respite with beautiful view. Service abominable. Lacking place setting, no explanation of menu, took 1 of 4 drink orders, was told only one bar drink available at lunch (WTH ... go ask the bartender to make a martini!) , food was average at best, waiter forgot to place one food order, did not checkin with table, no condiments available or offered, absolutely inattentive. Presented check without asking if we wanted addl food, drink, coffee or dessert. Absolutely no service manner. Did not offer to validate parking. Paid $27 to park for 2 hours. I was embarrassed to have taken my out of town guests there for lunch and profusely apologetic to them.
AL
AliceL
Hawaii
1 review
5.0
1 review
Dined on May 28, 2018
overall5food5service5ambience5
Authentic Cantonese food with professional yet friendly service. The roast duck is carved table side and served with warm Chinese crepes. Nice to have the
FM
FawnM
San Francisco
6 reviews
5.0
6 reviews
Dined on May 28, 2018
overall5food5service5ambience5
Great as always!
MS
MichaelS
San Francisco
1 review
3.0
1 review
Dined on May 24, 2018
overall3food3service3ambience4
We arrived @ 8:40 crowd was slow , service was avg. at best. Seemed like they were waiting to close. Food was not as good as expected, didn’t stay warm, as if. Warmed over. Ambiance was great. Beautiful building
e
eastbayforager
San Francisco
8 reviews
3.0
8 reviews
Dined on May 22, 2018
overall3food3service3ambience4
Didn't have a great experience here. Started with a bad sidecar at the bar, much too strong, from a grumpy bar tender. Also, a pipe was leaking in the bar area and smelled. The restaurant is a very large space, but not close to full which is always a bad sign. The appetizers were fine (dim sum and prawns), but the Peking Duck was not great (wraps were unusual and almost like tortillas), and the sauce for the beef tenderloin was too sweet. Would not go again, and suspect this restaurant will probably not survive.
s
skwmd
Charlotte
14 reviews
vip
3.0
14 reviews
Dined on May 19, 2018
overall3food2service3ambience3
It is upscale Chinese. Food is average but comes quickly. Dungess Crab was impossible to eat because not removed from shell. Same for lobster. Peking duck disappointed. Restaurant and bar very noisy. This is not elegant chinese
GN
GrahamN
Las Vegas
9 reviews
5.0
9 reviews
Dined on May 17, 2018
overall5food5service4ambience4
Simply the best Chinese meal I have had, including in China!
NS
NickS
San Francisco
4 reviews
5.0
4 reviews
Dined on May 13, 2018
overall5food5service5ambience4
Excellent quality food. The shrimp and lobster pan fried dumplings were delicious as was everything else. Highly recommend
OT
OpenTable Diner
San Francisco
1 review
vip
5.0
1 review
Dined on May 12, 2018
overall5food5service4ambience4
Mothers Day and birthday
BL
BenjaminL
San Francisco
10 reviews
vip
1.0
10 reviews
Dined on May 10, 2018
overall1food1service1ambience1
What a sad and horrible experience for a restaurant with such a ‘glamorous’ interior! Food is absolutely below a minimum standard for a decent Chinese restaurant supposedly with a Western touch. Xiao Lung Bao & the dim sum dishes obviously are reheat items from previously cooked or readymade purchased from cheap sources. Same for the greasy Peking Duck & skin bread. When pointed to the mgr, she impatiently insisted that it is the way supposedly to be, brought another set of skin with similar inedible quality. None of the remaining dishes are edible or worth mentioning. We decided to give the restaurant a try after a friend said that they have turned around from the initial missteps and snafus few yrs ago. Unfortunately, it is proven a bad decision.
CW
ChristianW
San Francisco
3 reviews
vip
5.0
3 reviews
Dined on May 7, 2018
overall5food5service5ambience5
Moms reunion lunch. Only one person had dined at CJ before, and they were all very impressed with the quality of the food, service and the beautiful decor. In our reservation, we asked for a round table and was pleasantly surprised that a round table was indeed ready.
OT
OpenTable Diner
Miami
4 reviews
5.0
4 reviews
Dined on May 5, 2018
overall5food5service5ambience5
Decent Chinese cuisine
OT
OpenTable Diner
San Francisco
1 review
3.0
1 review
Dined on May 1, 2018
overall3food3service3ambience5
We were a group of 8 and everyone enjoyed the food and environment. However because we had not been for dinner before it would have been nice for them to make meal suggestions. Apparently there is a side bar with dim sum.
B
Benz
San Francisco
76 reviews
vip
5.0
76 reviews
Dined on April 25, 2018
overall5food5service5ambience5
The server Winnie was nice. Everything is great except the price is expensive.
OT
OpenTable Diner
San Francisco
6 reviews
vip
2.0
6 reviews
Dined on April 23, 2018
overall2food3service1ambience2
We ordered dim sum and a plate of seafood crispy noodles. The waiter didn’t really check in on us during the meal. At the end we were left waiting for our noodles only to find out that the waiter forgot to put the order in. Disappointing for a birthday lunch. Expected better service overall.
J
Jamie3
San Francisco
9 reviews
4.0
9 reviews
Dined on April 21, 2018
overall4food5service5ambience4
The only drawback was the darkness of the interior dining. The bathroom hall was especially dark making it hard to see the women's verses the men's restroom. I imagine in the evening it would be extremely dark.
VB
VikBhar
San Francisco
1 review
5.0
1 review
Dined on April 20, 2018
overall5food5service5ambience5
My wife and I thoroughly enjoyed our dining experience at Crystal Jade. Wonderful food options, great ambiance, and excellent service - combined for a lovely evening. A must try for the foodies!
OT
OpenTable Diner
San Francisco
3 reviews
vip
5.0
3 reviews
Dined on April 13, 2018
overall5food5service5ambience4
Food is delicious. Definitely higher price than most dim sum but much much better than any other place I have been in a while! Nice atmosphere and attentive service.
ES
ElliotS
San Francisco
2 reviews
4.0
2 reviews
Dined on April 9, 2018
overall4food5service4ambience4
The food (Kung Pao Chicken + wok-fried eggplant) was quite delicious, enhanced by exquisite presentation. The servers seemed less familiar with English than I would have preferred. And the room was a bit noisy.
AS
AmberS
Las Vegas
36 reviews
vip
5.0
36 reviews
Dined on March 25, 2018
overall5food5service5ambience5
Great prices and great food! Everything we ordered was delicious. The Oat Prawns were HUGE and were one of the best things I've ever eaten in my whole life. Seriously. We come back again when in town.
K
Kmags
Central Coast
11 reviews
3.0
11 reviews
Dined on March 19, 2018
overall3food3service3ambience4
Nice and friendly service, but didn’t get food very prompt. Some things came out quickly but some things were forgotten or took way to long. Food wasn’t the best. The crispy pork belly was not tender at all. Couldn’t barely chew it. The din sum was well made but took way too long. Not sure if that’s the case or the server forget to put in our order. Crab rice was the last thing to make it to the table- not sure why. Lacked flavor. Over all overpriced for the quality of the food.
OT
OpenTable Diner
Washington DC
4 reviews
vip
1.0
4 reviews
Dined on March 17, 2018
overall1food1service2ambience1
This has to be the worst Chinese restaurant, the Peking duck was uneatable, more fat than meat
C
Ceci
San Francisco
10 reviews
4.0
10 reviews
Dined on March 14, 2018
overall4food5service2ambience4
Lovely decor, great view, terrific menu. Service was not up to par because there was a very large banquet group for a business in the main dining room where we were. This added to the noise level as well.
OT
OpenTable Diner
Los Angeles
3 reviews
vip
3.0
3 reviews
Dined on March 14, 2018
overall3food4service1ambience2
Service not great and very loud. Food was good
AO
AaronO
San Francisco
35 reviews
vip
5.0
35 reviews
Dined on February 24, 2018
overall5food5service5ambience5
This was our first time at Crystal Jade. The ratings on Yelp were not good and many people complained about the food and service. I have to disagree as our food and service today were outstanding. The Manager, Tiffany, was also very kind and we had a very nice conversation with her. We will definitely be back.
D
Dida
San Francisco
16 reviews
vip
3.0
16 reviews
Dined on February 22, 2018
overall3food5service4ambience5
Sadly the noise level and the large tables impede conversation and all but ruin a great meal in a beautiful place. They need to add carpeting and other muffling devices and some smaller tables for parties of two to four. The ambiance and food were worth the Expense, but I won’t be returning because of the noise on an ordinary week night.
OT
OpenTable Diner
Toronto
1 review
1.0
1 review
Dined on February 21, 2018
overall1food1service1ambience1
I will never come back again for reasons below: 1) As a Chinese, I think the food is far from good. The display is good but taste is below average. I ordered black pepper beef and it barely had any taste. 2) The waitress pushed me to order more than we needed. We had a flight to catch so we had to waste a few since we couldn’t take away the leftovers. 3) What’s worse, the waitress didn’t return changes (she returned all $20notes) so I had to give more tips than I wanted to. I like Crystal Jades around the world but SF experience is really disappointing. After all, it’s owned by private equity and it’s profit driven.
GB
GeorgeB
San Francisco
10 reviews
vip
3.0
10 reviews
Dined on February 19, 2018
overall3food5service1ambience2
Service was quite bad, this was not normal for this establishment. I've normally had much better service and a much nicer experience.
OT
OpenTable Diner
San Francisco
2 reviews
3.0
2 reviews
Dined on February 17, 2018
overall3food3service3ambience4
For the price I paid, the food was ok. Service was ok pleasant service but was quite slow.
R
Rebarocks
San Francisco
17 reviews
3.0
17 reviews
Dined on February 17, 2018
overall3food2service5ambience3
we went here to celebrate Year of the Dog. some dishes were very good, the xiao long bao, the roast duck, but nothing shone. flavors were somewhat flat and nothing to ooh and aah about. how about some fresh grated ginger in the bao to lift the pork flavor? smoked salt to finish the duck? just little touches which could have made the meal so much better. we zipped through our meal and left. So far, Crystal Jade has not pulled me away from Yank Sing for dim sum.
OT
OpenTable Diner
San Francisco
5 reviews
vip
5.0
5 reviews
Dined on February 17, 2018
overall5food5service5ambience5
Fantastic dim sum! The quality definitely lives up to expectations and matches the chain’s great reputation in Asia.
HD
HayaD
1 review
2.0
1 review
Dined on February 17, 2018
overall2food3service2ambience4
We came here for Chinese new years and ordered the duck noodles, lobster dumplings, rib eye steak and pecking duck. The pecking duck was 100% fat and barely any meat! I felt like they gave us their leftover duck. The rib eye steak was 50% bones! The noodles was the only good part. Not going back again for this price.
f
farpointdive
San Francisco
162 reviews
vip
4.0
162 reviews
Dined on February 16, 2018
overall4food4service4ambience4
My friend was very late. No one rushed us. Tea was continually renewed. Food was tasty with excellent ingredients and flavor but not quite hot enough when it reached the table. Systems were down which created some chaos. It’s a gorgeous restaurant with a view on the bay. There was a lot of chaos at the bottom of the stairs when we were leaving which detracted from the elegance of the restaurant.
OT
OpenTable Diner
New York Area
1 review
vip
3.0
1 review
Dined on February 15, 2018
overall3food3service3ambience3
Waiters tend to rush customers, and food were not served hot.
S
Sassy
Hawaii
1 review
2.0
1 review
Dined on February 15, 2018
overall2food2service2ambience3
Food was not that good. Best thing about this place is the decor and the view out the patio.
OT
OpenTable Diner
San Diego
1 review
5.0
1 review
Dined on February 14, 2018
overall5food5service4ambience4
The dumplings were outstanding and the wine selection was also very good. We were seated in the middle of the dining floor which wasn’t ideal, but it reminded me of the “casual Friday” of a fine dining experience.
BT
BT94112
San Francisco
2 reviews
2.0
2 reviews
Dined on February 14, 2018
overall2food3service1ambience5
It's a beautiful restaurant in a wonderful location. The food is good, not great. It's a little over priced for what you get. Rice and noodles are very inexpensive ingredients so it's hard to justify $17 for a plate of noodles. The service wasn't the best. Unfortunately our server forgot about us. We watched tables that were seated after us being served tea while we waited, and waited for ours. It was after we flagged a server down that we finally received water and tea. A person in our group is gluten free. The server didn't know which menu items were gluten free and had to check with the kitchen multiple times, which was odd. While the rest of us were served our entrees, our gluten free friend watched everyone else eat while waiting a very long time for her plate of rice. She received her rice at the end of the meal. Not cool. Had we not been forgotten about, and had our server understood how their menu could work for folks with certain food allergies, the experience would've been much better.
t
tschwr
San Francisco
8 reviews
5.0
8 reviews
Dined on February 13, 2018
overall5food4service5ambience5
I actually didn't expect the food to be authentic here but turns out it was a great choice for a family gathering (relatives from Taiwan). My party was happy with the food and the service. For the location and the decor of the place I expected to pay more $$$ but at the end the check was lower than I have expected. Overall great experience.
MV
MoniqueV
San Francisco
15 reviews
vip
3.0
15 reviews
Dined on February 9, 2018
overall3food4service2ambience2
Service was very spotty and weak, especially considering that the restaurant was not full. I don't think we'll return, despite the good food, because it was almost impossible to get waitstaff attention, even though we were a group of 8.
p
pammy
San Francisco
8 reviews
2.0
8 reviews
Dined on February 1, 2018
overall2food5service2ambience5
Food was good but service was not. Had to wait 20 minutes for water and tea, had to ask the waiters twice for these items. Both Rice dish took a long time to come out but it was good when we did receive it!

FAQs

Crystal Jade Jiang Nan - Permanently Closed is rated 4.1 stars by 500 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Additional information

Cross street
Drumm Street at Sacramento Street
Neighborhood
Financial District / Embarcadero
Hours of operation
Monday - Friday Lunch : 11:00 am - 2:30 pm Dinner : 5:00 pm - 10:00 pm (9:00pm close on Mon) Saturday - Sunday Lunch : 10:30am - 3:00 pm Dinner : 5:00pm - 10:00 pm (9:00pm close on Sun)
Cuisines
Chinese, Dim Sum, Chinese (Canton)
Dining style
Fine Dining
Dress code
Business Casual
Parking details
Embarcadero Center Parking Lot
Public transit
Embarcadero BART/MUNI
Payment options
AMEX, Discover, MasterCard, Visa
Executive chef
Eddie Lam
Entertainment
Disclaimer: Please note the following:- We do not take reservations for Happy Hour- Patio is on a first come first serve basis
Additional
Banquet, Bar Dining, Bar/Lounge, Full Bar, Happy Hour, Patio/Outdoor Dining, Private Room, View, Weekend Brunch, Wine

Website
http://us.crystaljade.com/
Phone number
(415) 399-1200
Private party facilities
Crystal Jade Jiang Nan boasts an exclusive array of spacious and flexible private dining options, complemented by the restaurant’s magnificent waterfront setting and unique culinary offering of delicacies from Southern China. The restaurant also offers alfresco dining with stunning views of the bay.
Private party contact
Angela Quan: (415) 399-9900