Permanently Closed - Crystal Jade Jiang Nan
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Crystal Jade San Francisco’s beautiful Embarcadero waterfront location boasts sweeping views of the Bay. The restaurant brings a modern approach to authentic Chinese cuisine; combining high quality locally sourced ingredients to reflect California’s rich product offering, yet preserving thousand year old Chinese culinary traditions.
The diverse menu includes a creative selection of small plates, elevated Cantonese & Chinese culinary classics, and Singaporean inspired dishes that reflect the brand’s Singaporean heritage. Menu highlights include unique small plates such as Honey Walnut Prawns, & Singapore Classics such as Signature Singapore Chili Crab, made with a house-made blend of aromatics. Delicious roasted items include Crispy Pork Belly & Signature Peking Duck, expertly roasted in a custom-made Applewood Roasting Oven.
Lunch : 11:00 am - 2:30 pm
Dinner : 5:00 pm - 10:00 pm (9:00pm close on Mon)
Saturday - Sunday
Lunch : 10:30am - 3:00 pm
Dinner : 5:00pm - 10:00 pm (9:00pm close on Sun)
Please note the following:
- We do not take reservations for Happy Hour
- Patio is on a first come first serve basis
Dining room SUPER loud, looked like highschool cafeteria (don’t be fooled by online pics) , outdoor patio was respite with beautiful view. Service abominable. Lacking place setting, no explanation of menu, took 1 of 4 drink orders, was told only one bar drink available at lunch (WTH ... go ask the bartender to make a martini!) , food was average at best, waiter forgot to place one food order, did not checkin with table, no condiments available or offered, absolutely inattentive. Presented check without asking if we wanted addl food, drink, coffee or dessert. Absolutely no service manner. Did not offer to validate parking. Paid $27 to park for 2 hours. I was embarrassed to have taken my out of town guests there for lunch and profusely apologetic to them.
Authentic Cantonese food with professional yet friendly service. The roast duck is carved table side and served with warm Chinese crepes. Nice to have the
Great as always!
We arrived @ 8:40 crowd was slow , service was avg. at best. Seemed like they were waiting to close. Food was not as good as expected, didn’t stay warm, as if. Warmed over.
Ambiance was great. Beautiful building
Didn't have a great experience here. Started with a bad sidecar at the bar, much too strong, from a grumpy bar tender. Also, a pipe was leaking in the bar area and smelled. The restaurant is a very large space, but not close to full which is always a bad sign. The appetizers were fine (dim sum and prawns), but the Peking Duck was not great (wraps were unusual and almost like tortillas), and the sauce for the beef tenderloin was too sweet. Would not go again, and suspect this restaurant will probably not survive.
It is upscale Chinese. Food is average but comes quickly. Dungess Crab was impossible to eat because not removed from shell. Same for lobster. Peking duck disappointed. Restaurant and bar very noisy. This is not elegant chinese
Simply the best Chinese meal I have had, including in China!
Excellent quality food. The shrimp and lobster pan fried dumplings were delicious as was everything else. Highly recommend
Mothers Day and birthday
What a sad and horrible experience for a restaurant with such a ‘glamorous’ interior! Food is absolutely below a minimum standard for a decent Chinese restaurant supposedly with a Western touch. Xiao Lung Bao & the dim sum dishes obviously are reheat items from previously cooked or readymade purchased from cheap sources. Same for the greasy Peking Duck & skin bread. When pointed to the mgr, she impatiently insisted that it is the way supposedly to be, brought another set of skin with similar inedible quality. None of the remaining dishes are edible or worth mentioning. We decided to give the restaurant a try after a friend said that they have turned around from the initial missteps and snafus few yrs ago. Unfortunately, it is proven a bad decision.
Moms reunion lunch. Only one person had dined at CJ before, and they were all very impressed with the quality of the food, service and the beautiful decor. In our reservation, we asked for a round table and was pleasantly surprised that a round table was indeed ready.
Decent Chinese cuisine
We were a group of 8 and everyone enjoyed the food and environment. However because we had not been for dinner before it would have been nice for them to make meal suggestions. Apparently there is a side bar with dim sum.
The server Winnie was nice. Everything is great except the price is expensive.
We ordered dim sum and a plate of seafood crispy noodles. The waiter didn’t really check in on us during the meal. At the end we were left waiting for our noodles only to find out that the waiter forgot to put the order in. Disappointing for a birthday lunch. Expected better service overall.
The only drawback was the darkness of the interior dining. The bathroom hall was especially dark making it hard to see the women's verses the men's restroom. I imagine in the evening it would be extremely dark.
My wife and I thoroughly enjoyed our dining experience at Crystal Jade. Wonderful food options, great ambiance, and excellent service - combined for a lovely evening. A must try for the foodies!
Food is delicious. Definitely higher price than most dim sum but much much better than any other place I have been in a while! Nice atmosphere and attentive service.
The food (Kung Pao Chicken + wok-fried eggplant) was quite delicious, enhanced by exquisite presentation. The servers seemed less familiar with English than I would have preferred. And the room was a bit noisy.
Great prices and great food! Everything we ordered was delicious. The Oat Prawns were HUGE and were one of the best things I've ever eaten in my whole life. Seriously. We come back again when in town.
Nice and friendly service, but didn’t get food very prompt. Some things came out quickly but some things were forgotten or took way to long.
Food wasn’t the best. The crispy pork belly was not tender at all. Couldn’t barely chew it. The din sum was well made but took way too long. Not sure if that’s the case or the server forget to put in our order. Crab rice was the last thing to make it to the table- not sure why. Lacked flavor.
Over all overpriced for the quality of the food.
This has to be the worst Chinese restaurant, the Peking duck was uneatable, more fat than meat
Lovely decor, great view, terrific menu. Service was not up to par because there was a very large banquet group for a business in the main dining room where we were. This added to the noise level as well.
Service not great and very loud. Food was good
This was our first time at Crystal Jade. The ratings on Yelp were not good and many people complained about the food and service. I have to disagree as our food and service today were outstanding. The Manager, Tiffany, was also very kind and we had a very nice conversation with her. We will definitely be back.
Sadly the noise level and the large tables impede conversation and all but ruin a great meal in a beautiful place.
They need to add carpeting and other muffling devices and some smaller tables for parties of two to four.
The ambiance and food were worth the Expense, but I won’t be returning because of the noise on an ordinary week night.
I will never come back again for reasons below:
1) As a Chinese, I think the food is far from good. The display is good but taste is below average. I ordered black pepper beef and it barely had any taste.
2) The waitress pushed me to order more than we needed. We had a flight to catch so we had to waste a few since we couldn’t take away the leftovers.
3) What’s worse, the waitress didn’t return changes (she returned all $20notes) so I had to give more tips than I wanted to.
I like Crystal Jades around the world but SF experience is really disappointing. After all, it’s owned by private equity and it’s profit driven.
Service was quite bad, this was not normal for this establishment. I've normally had much better service and a much nicer experience.
For the price I paid, the food was ok. Service was ok pleasant service but was quite slow.
we went here to celebrate Year of the Dog. some dishes were very good, the xiao long bao, the roast duck, but nothing shone. flavors were somewhat flat and nothing to ooh and aah about. how about some fresh grated ginger in the bao to lift the pork flavor? smoked salt to finish the duck? just little touches which could have made the meal so much better.
we zipped through our meal and left. So far, Crystal Jade has not pulled me away from Yank Sing for dim sum.
Fantastic dim sum! The quality definitely lives up to expectations and matches the chain’s great reputation in Asia.
We came here for Chinese new years and ordered the duck noodles, lobster dumplings, rib eye steak and pecking duck. The pecking duck was 100% fat and barely any meat! I felt like they gave us their leftover duck. The rib eye steak was 50% bones! The noodles was the only good part. Not going back again for this price.
My friend was very late. No one rushed us. Tea was continually renewed. Food was tasty with excellent ingredients and flavor but not quite hot enough when it reached the table. Systems were down which created some chaos.
It’s a gorgeous restaurant with a view on the bay. There was a lot of chaos at the bottom of the stairs when we were leaving which detracted from the elegance of the restaurant.
Waiters tend to rush customers, and food were not served hot.
Food was not that good. Best thing about this place is the decor and the view out the patio.
The dumplings were outstanding and the wine selection was also very good. We were seated in the middle of the dining floor which wasn’t ideal, but it reminded me of the “casual Friday” of a fine dining experience.
It's a beautiful restaurant in a wonderful location. The food is good, not great. It's a little over priced for what you get. Rice and noodles are very inexpensive ingredients so it's hard to justify $17 for a plate of noodles.
The service wasn't the best. Unfortunately our server forgot about us. We watched tables that were seated after us being served tea while we waited, and waited for ours. It was after we flagged a server down that we finally received water and tea. A person in our group is gluten free. The server didn't know which menu items were gluten free and had to check with the kitchen multiple times, which was odd. While the rest of us were served our entrees, our gluten free friend watched everyone else eat while waiting a very long time for her plate of rice. She received her rice at the end of the meal. Not cool.
Had we not been forgotten about, and had our server understood how their menu could work for folks with certain food allergies, the experience would've been much better.
I actually didn't expect the food to be authentic here but turns out it was a great choice for a family gathering (relatives from Taiwan). My party was happy with the food and the service. For the location and the decor of the place I expected to pay more $$$ but at the end the check was lower than I have expected. Overall great experience.
Service was very spotty and weak, especially considering that the restaurant was not full. I don't think we'll return, despite the good food, because it was almost impossible to get waitstaff attention, even though we were a group of 8.
Food was good but service was not. Had to wait 20 minutes for water and tea, had to ask the waiters twice for these items. Both Rice dish took a long time to come out but it was good when we did receive it!