Craft 31

4.4
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521 Reviews
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$30 and under
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Burgers

Top Tags:

Casual
Great Beer

To Our Guests:

At the suggestion of Governor Northam, we will re-open Craft 31 in a limited capacity on Friday, May 15th. We will begin taking reservations for our outdoor area. Due Covid 19 restirictions, ALL RESERVATIONS AVAILABLE ARE FOR TABLES OUTSIDE. THERE IS NO INDOOR AVAILABILITY UNTIL FURTHER NOTICE. We will still offer take-out, curbside pick-up and delivery options to serve our community.

It is our hope and expectation to resume normal operations soon.

Please stay safe, and we look forward to seeing you soon.

May God bless you and your loved ones.

Be Well, 

Steve Lewis
What 521 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.4
service
4.2
ambience
4.3
value
Noise · Moderate
95% of people would recommend it to a friend
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B
Bassrvr
Richmond
27 reviews
Dined 2 days ago
Overall5food5service4ambience4

Great to back! Greek pizza was excellent! Service good.

f
foodiemax
Richmond
11 reviews
Dined 5 days ago
Overall5food5service5ambience5

Food was on point as usual. Worked aggressively go keep tables sanitized. Staff was happy to be there. I recommend calling ahead until VA opens as it was hard to tell if they accommodate walk-ins. We reserved a table online.

OT
OpenTable Diner
1 review
Dined on May 24, 2020
Overall5food5service5ambience5

We love the wings and truffle fries! Great outdoor dining. Very attentive server!

Only problem was I ordered a mojito and it was not good at all, but they quickly took it away and took it off the bill.

G
vipG444
San Diego
6 reviews
Dined on May 24, 2020
Overall5food5service5ambience5

Outstanding food and service!

PJ
PJ20
Richmond
2 reviews
Dined on May 24, 2020
Overall4food4service5ambience3

We were disappointed that brunch wasn't available as originally stated when we made the reservation but our waitress was very nice. We had a few drinks and appetizers and they were fantastic!

OT
OpenTable Diner
Baltimore
1 review
Dined on May 23, 2020
Overall5food5service5ambience5

Wonderful food and atomosphere. Great wine and beer, fantastic fish and chips. The best fish and chips I have ever had in my life! Dessert was equally as great!

S
Syd34
Richmond
52 reviews
Dined on May 23, 2020
Overall4food5service4ambience5

The food here is always wonderful and we come as often as we can, as we are locals. All waitstaff had on masks, and servers had gloves on as well. We did notice however, several of the waitstaff had masks but were not covering their noses, just mouths. Doesn't that defeat the purpose in case of a sneeze? Tables and chairs were washed after each use, which was great to see. Lots of space in between the tables as well. Keep up the great work with social distancing folks!

CC
CathieC
1 review
Dined on May 22, 2020
Overall5food5service5ambience5

Craft 31 is doing a great job with social distancing. The tables are more than 6 feet apart, the masks are worn properly by employees, and they don't allow customers to congregate close to each other to wait for a table.

RS
vipRobS
Washington DC
4 reviews
Dined on March 6, 2020
Overall5food5service5ambience5

Always accommodating to the W&M baseball families who need a bit to eat after the ballgame.

AB
ABYM
1 review
Dined on February 29, 2020
Overall5food5service5ambience5

Great Local beers Allowed us to sample. Was in the area visiting Jamestown

BD
vipBillandDeb
Richmond
137 reviews
Dined on February 26, 2020
Overall4food4service4ambience4

Was a nice visit table was ready our server did a fine job all was VERY GOOD.. Wines, food and service.. Nice Visit

JT
vipJoTiger
Richmond
48 reviews
Dined on February 22, 2020
Overall3food3service4ambience4

We like Craft 31 for its attentive service. I wish there were more non-fried and healthier entrees, but what there is is very good.

D
Denise
1 review
Dined on February 21, 2020
Overall5food5service5ambience5

A group of friends and myself had a wonderful time meeting at your restaurant. It was the first time for some of us. We enjoyed it very much. We will return with more friends.

B
Bassrvr
Richmond
28 reviews
Dined on February 20, 2020
Overall5food5service5ambience5

Love this place food is excellent price is reasonable service is excellent it’s our go to place

LW
LaurenW
1 review
Dined on February 15, 2020
Overall3food5service3ambience5

The food was good, but there was stuff floating in the bottle of water we were given. The server didn’t check on us until the food was gone and the tables next to us on both side were left with dishes all over them.

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Server was great food was reasonably priced and tasted great definitely will come again

D
Dancer415
New York Area
8 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Excellent food & service. We will definitely go back. Great selection of Craft Beers.

DN
D42NA
1 review
Dined on February 14, 2020
Overall3food2service4ambience3

We were early for our Valentine's reservation but promptly seated. I was even presented with a rose. Then we were sat in a row of tables so close together the waiter couldn't even reach my side to serve me and I felt like we should be dining with the young couple seated next to us. The meals came out quickly but my husband's meatloaf came out on the plate completely cold and I was done eating by the time they brought him a new meal. I decided to try to the truffle fries everyone raved about in their reviews but couldn't even stand the smell of them. I sent back the whole order minus the few we tried and even commented about the smell but nothing came of it. The $9 cobblers we each had for dessert were less than desirable but for the price we paid, we ate them anyway. The chicken sandwich was good and the sides that came with the meatloaf, especially the smoked gouda mashed potatoes, were delicious but definitely not enough to make us repeat customers. The server was prompt and friendly. We appreciate he was waiting on us on Valentine's night instead of out with his own wife. All in all, not the worst meal ever but nothing to write home about.

d
vipdm65
Washington DC
27 reviews
Dined on February 14, 2020
Overall3food3service4ambience4

Nice place in Williamsburg. Bear tracks best thing we ate. Crab cake had lots of filing and fried too long. Burger not cooked to specific temperature requested. Nice beer menu.

C
Camaro
1 review
Dined on February 14, 2020
Overall3food3service4ambience3

For two people dining, our bill was just under $100. And that was in a restaurant that primarily serves raw bar items, craft beer, burgers and pizza. That seems high.

The meals were good, however, the Caesar salad dressing was overwhelming, making the salad seem less than fresh.

Craft 31
Responded on February 19, 2020

Thank you for your post & I am glad you enjoyed your meals! Thank you also for the note-about the dressing-I have passed that on to our chef. If ever anything is not as you like, please let us know & we will fix it immediately. We do all we can to have out guests leave us happy. The check average per guest is about $25.00 here at Craft 31, though one can certainly go beyond that with all we have to offer. We hope to see you again soon for the great food & service for which we strive every day.

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G
Garrett
1 review
Dined on February 14, 2020
Overall4food4service5ambience5

everything was stellar. I was a bit mad cause the crème brûlée was obviously premade, but I don’t blame them since it was a busy holiday.

Craft 31
Responded on February 19, 2020

Thanks for the note-we are glad you enjoyed Craft 31 & found everything stellar! We thought we might note that all creme brulee is indeed baked ahead of time, as it is baked in a water bath and must cool completely for the custard to set up. We add some sugar and fire just before serving to our guests to crisp up the top. If ever anything is not just right, please let us know and we will correct it for your right away. We strive every day to offer great food and service to our wonderful guests!

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JR
JessicaR
Baltimore
8 reviews
Dined on February 8, 2020
Overall5food4service5ambience5

We absolutely love this place! Whenever we travel to Williamsburg we come here so I can get their Fried Chicken Sandwich and the Parmesan Truffle Fries. My husband strayed and tried an entree that was new on the menu. When he didn't like it, the staff was great, brought him something new and accommodated us so well. Josh the manager even stopped by to check on us. Totally love this place!

IT
IgnoredTable
1 review
Dined on February 8, 2020
Overall1food5service1ambience3

Food was very good but our server was so slow it ruined our evening. When i brought the slow service to the managers attention he just said they were busy. He later asked for my info, as we were leaving, so his marketing department could contact me. I declined.

Craft 31
Responded on February 14, 2020

Thank you for your comments here & on Google. Thank you also for taking my call today regarding your experience. I am glad you enjoyed the food but so sorry for our delay in service. We have received many fine comments on our service & I regret that this was not the case for you. I am especially sorry that our manager did not sufficiently address this on the spot. He sends his deepest apologies. We hope you might join us again to experience the great food & service for which we strive every day.

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BD
vipBillandDeb
Richmond
137 reviews
Dined on February 5, 2020
Overall4food4service4ambience4

Nice evening friendly greeting, good table good attentive service.. Wines were fine as well as our food and desert.. Deb and Bill Schmidt Wmsburg

D
vipDiner83
New England
56 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Promptly seated. Alyssa was an outstanding server. It was nice to try a sample of the beer. We all had burgers, all cooked to order. Very nicely done, and the truffle fries are to die for. Great selection of beverages. Very quiet tonight. Nice table conversations. Highly recommend Craft 31!

S
Syd34
Richmond
53 reviews
Dined on January 29, 2020
Overall4food5service3ambience4

We have eaten here many times in the past. The service was VERY slow although it did not look busy at all. Was told issue in the kitchen. I think a lot of patrons had to wait for food. It was 45 minutes from when we sat down till the food arrived. Waitress came by when we really didn't need her, but could not find her to check out. Perhaps better training when she sees plates are empty to drop by then. She was very polite and pleasant, but not on top of her ganme that night. As locals we will indeed stop by again. This has never been an issue before, so we'll just call it a bad night for us.

AG
AndrewG
1 review
Dined on January 26, 2020
Overall5food5service5ambience5

Staff was very friendly, beer choices were phenomenal, and meal was cooked perfectly.

OT
OpenTable Diner
1 review
Dined on January 24, 2020
Overall5food5service5ambience5

Date night with my wife. Service was great and food was great too.

OT
OpenTable Diner
1 review
Dined on January 23, 2020
Overall4food4service4ambience3

Lights over table flickered, even after staff adjusted the setting.

BR
vipBR549
Pittsburgh
153 reviews
Dined on January 21, 2020
Overall3food3service4ambience3

This is an interesting place. Tucked away in a shrouded, small strip mall off a major highway, it doesn’t quite make it as a prime dining spot. The food and atmosphere is good, but not great. They present a large beer selection, but of some of the strangest I’ve seen. The hostess could be more welcoming, instead of seeming indifferent.

Craft 31
Responded on January 24, 2020

Thank you for your post here on OpenTable. We depend on the feedback of our guests to make improvements every day. I am sorry to see that you found our hostess indifferent. I have spoken to my entire hosting staff with regard to your comment and I am assured that our hosts will be warm and welcoming for each and every guest who joins us. Thank you again for the note as we have used it for a great teachable moment. Sincerely, Jessica Smith Director of Sales and Marketing

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OT
OpenTable Diner
Richmond
1 review
Dined on January 19, 2020
Overall3food4service2ambience3

The food was very good but the service could have been better. We felt rushed to leave when we were there to catch-up with each other.

r
viprachelles
Washington DC
2 reviews
Dined on January 18, 2020
Overall3food2service5ambience5

Craft 31 is a beautiful restaurant with a very nice staff. For a burger and beer place though, we were all disappointed in the burgers. Really lacking flavor in the patty and the burger wasn't very soft. As a table of 6 we each ordered a different burger and found the experience to be flat. I would recommend the truffle fries, tater tots and pizza.

Craft 31
Responded on January 24, 2020

Thank you so much for speaking with me on the phone today about your experience with us. I am relieved to hear that you loved the pizza and atmosphere. I am so sorry, however, that burgers fell short of our fantastic hallmark. I hope we will have the opportunity to change your impression when next you are in the area. We look forward to another chance to serve you a burger as perfectly prepared as it is served. Sincerely, Jessica Smith Director of Sales and Marketing

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DH
DawnH
1 review
Dined on January 18, 2020
Overall4food5service4ambience4

We went on a Saturday night and had a reservation. The restaurant was very crowded but we were seated within 5 minutes. Our waitress was friendly and attentive but extremely busy. Once ordered, there was a very wait for our food. However, the food was delivered hot and I must say It was delicious! I will definitely return and recommend to others.

Craft 31
Responded on January 24, 2020

Thank you so much for your patience with us! I am delighted to hear you enjoyed us and will return. We look forward to another chance to serve you! Sincerely, Jessica Smith Director of Sales & Marketing

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V
barbaraV
Washington DC
2 reviews
Dined on January 17, 2020
Overall4food4service5ambience4

First time visiting and will definitely go back, our waiter was outstanding, any questions about an item he answered honestly and if he didn't know he would find out. Love the beer selection, so many good craft beers to choose from I ordered a flight of stouts. Others in my party ordered the margarita flight, they said it was good but a little too much on the sweet side. The tuna poke appetizer was delicious and tasty, my only suggestions is little more seasoning and a few more chips. Our waiter recommended the dill fried chicken sandwhich and it was a hit, loved the spicy dill pickles, and the truffle fries were seasoned perfectly, with a good balance of the truffle oil and shaved parmessan. I go to Williamsburg quite a bit to visit family and very happy we found this place. A shout out to our waiter, who's name a can't recall exactly, Maurice/Maury??? (sorry) or something close to , but he made the experience even more enjoyable.

OT
OpenTable Diner
Richmond
1 review
Dined on January 14, 2020
Overall5food5service4ambience5

We love Craft 31. Great beer selection and the food is on point.

A
vipArtful9
Richmond
28 reviews
Dined on January 7, 2020
Overall4food4service5ambience4

Food and service always very good.

B
Bassrvr
Richmond
28 reviews
Dined on January 6, 2020
Overall4food4service4ambience4

Best place for quality pizza and great oysters! Good selection of craft beers. Good service

SA
SASJedi
Wilmington
4 reviews
Dined on January 4, 2020
Overall5food5service5ambience4

Our server Rachel was truly amazing, and the food was delicious.

DM
vipDM50
Miami
22 reviews
Dined on January 2, 2020
Overall4food4service4ambience4

We enjoyed dinner at a very lively place. We had hamburgers and salads that were delicious. Deserts were also very good. We were celebrating a birthday and the manager was very gracious and gave a free dessert which was unexpected. It's a good location for a quick meal.

OT
OpenTable Diner
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

My new favorite place in Williamsburg - burger was the best ever and glazed sweet potato fries were to die for.

FAQs

Craft 31 does offer delivery in partnership with Uber Eats. Craft 31 also offers takeout which you can order by calling the restaurant at (757) 378-3268.

Craft 31 is rated 4.4 stars by 521 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.