This restaurant added safety precaution details

This includes info about cleaning, sanitizing, social distancing, and usage of personal protective equipment. Learn more.

Craft 31

4.5
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624 Reviews
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$30 and under
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Burgers

Top Tags:

Casual
Great Beer

To Our Guests:

Please be advised that a mask is required to enter. You must wear a mask at all times unless seated at your table. Please help us support the health of your community.

We offer take-out, curbside pick-up and delivery options to serve our community.

It is our hope and expectation to resume normal operations soon.

Please stay safe, and we look forward to seeing you soon.

May God bless you and your loved ones.

Be Well, 

Steve Lewis

Support Craft 31 during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 624 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.6
service
4.4
ambience
4.4
value
Noise · Moderate
96% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

Great food, great service and great staff!

MD
MikeD
1 review
Dined 3 days ago
Overall4food4service4ambience4

food was really good- bbq tots, tuna steak cooked perfect rare, mexican pizza excellent, maragrita was light though. we will return im sure.

SM
SusanM
1 review
Dined 4 days ago
Overall5food5service5ambience5

Fabulous food and the best service! If you’re looking for a casual place to relax with great food and a warm atmosphere, look no further!

D
Dancer415
New York Area
8 reviews
Dined 4 days ago
Overall5food5service5ambience5

Excellent food and service. The burgers here are amazing. Nice selection of craft beers.

a
anthonyg
1 review
Dined 4 days ago
Overall4food4service5ambience4

Our server, Joshua definitely made our dining experience exceptional. Totally enjoyed all our dinners and drinks! We will be back.

DN
DaveN
New England
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great outdoor covered patio! Great service, great food and good beer selection!

JT
JeffT
1 review
Dined on October 19, 2020
Overall5food5service5ambience5

Great beer and some specialty drinks. Try the orange crush. Big menu with lots of good choices. Know for their burgers but also have many other choices that are good. Smoked meats after 4:00. Also have a gluten free menu with many choices.

OT
vipOpenTable Diner
Richmond
5 reviews
Dined on October 18, 2020
Overall5food5service5ambience5

Outstanding! From food to service! You won’t be disappointed. 😀

OT
OpenTable Diner
1 review
Dined on October 18, 2020
Overall3food4service2ambience4

Our server was a little slow on a Sunday morning brunch. The tenderloin eggs Benedict barely had any tenderloin on it. Like maybe 1-1.5oz on each. Overall the food was delicious.

OT
OpenTable Diner
Richmond
3 reviews
Dined on October 17, 2020
Overall5food5service5ambience3

It was good as always, it was louder than normal due to a new roof being put on the building. We always enjoy coming here for the friendly atmosphere and good food and ic cold beer!

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall5food5service5ambience4

Our food and drinks were excellent; as was our service.

OT
vipOpenTable Diner
Washington DC
2 reviews
Dined on October 16, 2020
Overall5food5service5ambience4

We couldn’t decide what to get to eat so we ordered fried oysters. wings, a burger and a pizza and shared it all. All the food was delicious and what we expected. The beer selection was varied and tasty. We didn’t have any of the specialty cocktails but next time I will have to try the margarita flight. This was our first time at Craft 31 and we hope to go back when in the area.

BS
BonnieS
1 review
Dined on October 15, 2020
Overall5food5service5ambience5

The food was delicious, the service was attentive and impeccable. I will go back again.

E
Eric
1 review
Dined on October 14, 2020
Overall2food2service4ambience3

Had heard good things about Craft 31 so thought I'd try it. First the good - inside seemed super clean and all staff were very friendly. That's the best i can say. We started with their "Crab Dip with Spinach and Artichoke hearts" appetizer. The pita chips that accompanied were excellent; the dip was not. It should be renamed "Creamy Spinach and Artichoke dip and if you find any Crab it's a lucky day for you!" Definitely cannot be labeled a Crab dip and not worth the $13.50 menu price. For the meal, we ordered burgers which were cooked exactly how asked for. They were tasty but less than impressive in size when plated (read: don't go in starving and expect to be filled). The default side was "Old Bay Chips" which I've had at seafood festivals and when fresh/hot are amazing. What arrived with the burger were homemade chips but had no flavor and at best were room temp (not even sitting under a heat lamp). When i brought the waitress over to get "hot" chips with more Old Bay, she said that their chips are cooked earlier in the day and in some sort of old bay oil, nothing sprinkled on top. What??? Flavorless, room temp chips - a bag of ruffles would have tasted better.
In all, it was 2 burgers, the crabless dip and 3 drinks - bill before tip: $80. 100% not worth it. I will never go back....

Craft 31
Responded 4 days ago

Thank you for your post on OpenTable. We rely on our guests' remarks to improve every day. I am so sorry if you found the burgers, chips I regret that this was not the case for you. I have left a voice mail message and hope you will take a moment to call me so I might offer amends. Best, Jessica Smith Director of Sales and Marketing

Report
OT
OpenTable Diner
1 review
Dined on October 12, 2020
Overall1food1service3ambience3

We had great server, but the kitchen took way too long for our food. My kids waited an hour for macaroni and cheese and a cheese pizza. My wife and I waited an hour and a 20 minutes for Luke warm burgers and burnt bacon. Needless to say, while the place looks great and our server was amazing, the food service was terrible due to a lack of organization in the kitchen...and no matter how good the place looks...if the food sucks, it’s really not the place to go...your money is better spent elsewhere...until they clean up what’s going on in the kitchen.

Craft 31
Responded on October 15, 2020

Thank you for taking the time to post both on Open Table & on Yelp. I left a voice mail message & hope to hear from you soon. I am sorry your visit was not all you anticipated. I regret you encountered any wait & that the bacon was overcooked. I am especially sorry our manager did not speak with you personally when he so clearly did not address the issue with enough gravitas by comping all your food items. I look forward to you call and to the chance to change your impression of Craft 31.

Report
d
vipdm65
Washington DC
28 reviews
Dined on October 10, 2020
Overall5food5service5ambience5

We had a really excellent experience last night. The food including the mozzarella tracks, oysters, Carolina Burger and Caesar Salad were all excellent. Our waiter was excellent and we felt very safe eating for the first time inside as the tables were spaced nicely. We were glad to get a reservation on a Saturday Night while visiting our daughter at William & Mary and just had an excellent experience.

NB
NancyB
Baltimore
1 review
Dined on October 9, 2020
Overall5food5service5ambience5

excellent service, food was delicious and came out of the kitchen fast. Portion size was just right.

OT
OpenTable Diner
Nashville
2 reviews
Dined on October 5, 2020
Overall5food5service5ambience5

Fabulous food, wonderful service and the outdoor seating was so cute.

JE
JEJjr
Pittsburgh
3 reviews
Dined on October 4, 2020
Overall4food4service5ambience4

Great shrimp! Very good BBQ CHICKEN PIZZA. Fun service. Overall very nice dining.

d
vipdaveyj
Richmond
9 reviews
Dined on October 2, 2020
Overall5food5service5ambience4

very extensive menu including several seafood items, burgers and a selection of pizzas and an extensive craft beer menu

OT
OpenTable Diner
Richmond
2 reviews
Dined on September 28, 2020
Overall3food2service5ambience4

We enjoyed sitting outside and the wine and cocktails were great. The food was disappointing. The thin crust meat lovers pizza was burnt and dry. The chicken breast on the chicken sandwich was heavily breaded and fried so dark that I had to pick off all the dark brown burnt crust to find a tiny, thin chicken filet underneath. The Parmesan fries were very good as well as the brownie and chocolate ice cream dessert (more like a piece of chocolate cake with no frosting vs. a brownie).
This really could be a great place to sit outside and enjoy an evening with friends, but I wish the food was better.

TB
ToriB
Richmond
6 reviews
Dined on September 27, 2020
Overall4food4service5ambience4

We enjoyed our first time to Craft 31. It was a Sunday so they had brunch as well as lunch items. We enjoyed our Bottoms up pizza and the eggs Benedict as well. Our server was great also!

H
vipHawk
Richmond
23 reviews
Dined on September 27, 2020
Overall5food5service5ambience5

Great food and service. Sage was very attentive.

B
Bassrvr
Richmond
32 reviews
Dined on September 26, 2020
Overall5food5service5ambience4

Always a pleasure going there! Food is excellent, my favorite is Greek pizza

RH
vipRobertH
Washington DC
30 reviews
Dined on September 23, 2020
Overall5food5service5ambience5

My wife and I ate at Craft 31 on Wednesday night 9/23. Craft 31 is an absolute staple every time we are in Williamsburg. We love it. We had the sweet chili wings, the Mexican pizza, and the ice cream sandwich along with several different beers. Everything, including the service, was outstanding. A gem for sure!

K
vipKen108
Richmond
60 reviews
Dined on September 22, 2020
Overall4food4service5ambience4

Craft 31 provides outdoor covered patio seating that is clean and safe. We enjoyed our meal there and the service was great. The food was served in a timely manner and was hot and juicy. The side choice offered a good variety that were very good.

CA
CherylA
1 review
Dined on September 20, 2020
Overall5food5service5ambience5

Food was delicious, and fast. Service was friendly.

LF
LisaF
1 review
Dined on September 20, 2020
Overall5food5service5ambience5

Love that you can reserve outdoor seating. All 4 of us loved our food. Will definitely be going back again.

DM
DeeMix
St. Louis
7 reviews
Dined on September 20, 2020
Overall5food5service5ambience5

Great place for Brunch, food was great -- we got lucky and looked for place taking reservations, they had plenty of outdoor seatings nice vibe. Will definitely return on our nice trip!

W
Winefriends
Richmond
8 reviews
Dined on September 20, 2020
Overall5food5service5ambience5

Excellent service by Jessica! Brunch food was very good and you can't beat the fresh squeezed OJ mimosa!!

HW
HeatherW
Tampa
1 review
Dined on September 19, 2020
Overall5food5service5ambience5

Friendly staff. Great service. Awesome burgers. We will be back.

PV
vipPeteVA
London
13 reviews
Dined on September 19, 2020
Overall5food5service4ambience3

The burgers and sweet potato fries were outstanding as always. Outdoor seating socially distance worked out fine.

KD
KarinD
1 review
Dined on September 14, 2020
Overall5food5service5ambience5

Sage excellent server food was excellent we had pulled pork sandwich, crab cake sandwich and a burger we were all very pleased...The chips were great dipped in the Carolina barbecue sauce...Wish we lived in the area we would be regulars...

OT
OpenTable Diner
Richmond
1 review
Dined on September 12, 2020
Overall5food5service5ambience5

Everything was perfect, the host were very friendly

EA
EricA
Richmond
2 reviews
Dined on September 12, 2020
Overall5food5service5ambience5

We live in Virginia Beach but every time we make a trip up to Williamsburg, we ALWAYS make it a point to eat at Craft 31! We love this restaurant! All of the food we have had there has been outstanding but their hamburgers are AMAZING!! We always love coming here!

MB
vipMichaelB
Richmond
63 reviews
Dined on September 12, 2020
Overall4food4service4ambience4

Just felt like having a good burger and Craft 31 did not disappoint. Very good burgers and very good raw oysters. They were actually quite busy for 4pm. Must’ve their reputation for great food.

OT
OpenTable Diner
Richmond
2 reviews
Dined on September 11, 2020
Overall5food5service5ambience5

We all enjoyed our meals. The service was very good. Being able to make a reservation was awesome!

d
drat
1 review
Dined on September 10, 2020
Overall5food5service5ambience4

Tuna Poke was great. Really appreciated the options for beer flights

B
Bassrvr
Richmond
32 reviews
Dined on September 7, 2020
Overall5food5service5ambience4

Great Greek pizza! Good service and value

OT
OpenTable Diner
1 review
Dined on September 6, 2020
Overall5food5service5ambience4

Appetizer was HUGE! Beer Selection was awesome. Main Courses were also amazing. Great Service. Will definitely visit again next vacation trip

FAQs

Craft 31 does offer delivery in partnership with Uber Eats. Craft 31 also offers takeout which you can order by calling the restaurant at (757) 378-3268.

Craft 31 is rated 4.5 stars by 624 OpenTable diners.

Craft 31 does offer gift cards which you can purchase here https://www.thegiftcardcafe.com/cart/select.php.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.