Costa Brava at Casa Monica Resort & Spa

Costa Brava at Casa Monica Resort & SpaResponded 7 days agoHi SusanT, We love to receive comments like yours. It truly helps us see that our dedication, hard work, and training is paying off. We hope to see you soon and know that we are always looking to WOW each and every one of our guest. I look forward to sharing your comment with my team and seeing you soon. Best, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded 7 days agoHi JayceeTab, We are extremely grateful for you spending such a special day with us at Costa Brava. Let me be the first to say happy belated anniversary from our team to you! Thank you for your kind comments about your evening with us and your feedback as well. We will work with our team and hosts to make sure they're communicating with one another and relaying special occasion information to one another. Thanks again, Philip G. Elrd F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded 7 days agoHi SinaR, We're so thrilled to hear that you are a Kessler Loyalist! We're grateful for your kind words and hope to hear from you again soon. Don't hesitate to let us know you're returning. We'd love to take the opportunity to wow you! Thank you again, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded 7 days agoHi Drew58, Thank you for your comments! Short, sweet, and too the point! I will share this with out staff and make sure they know their hard work is appreciated. We hope to see you soon, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 17, 2023SueH, Thank you so much for your kind words. I will pass this message along to the entire team to let them know how appreciated they are. We strive for excellence and it's great to hear that the staff are being praised so highly. They are the intangible part of the experience that we are so proud to have. Let us know next time you come through! I look forward to meeting our local guests! -Philip G. Elrod Food & Beverage Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 17, 2023Hi Scamps, Thank you for your kind words. We will pass your feedback onto Martin to let him know his dedication to his craft and guest are greatly appreciated. Our eat like a local menu is an excellent offering for guests to enjoy multiple aspects of our menu in a simple package. We hope you visit us after the renovation! Great things are coming. -Philip G. Elrod Food and Beverage Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 17, 2023Luisg, Thank you for your feedback. We appreciate the notes and we will definitely consider it for the upcoming events we hold at the hotel. We agree that Yael is an excellent talent and we have her every Sunday for brunch in the dining room! Thank you again for your comments. -Philip G. Elrod Food and Beverage Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 17, 2023Thank you so much for your feedback. We are looking into ways to add to the experience to better improve the time spent in the dining room. We're glad you had such a great time and enjoyed Chef Rob DeGrassi's delicious offerings. Thank you again, Philip G. Elrod Food and Beverage Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 28, 2023Hello, We appreciate the feedback and would greatly appreciate if you would reach out and give us some more details about your experience. We apologize for the breakdown in communication, as our open table event detailed that tax and gratuity would be added to our mother's day experience. We would love to hear how we could better improve for next year. We look forward to hearing from you, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 17, 2023BrianK, Thank you so much for your kind words. We have already passed your review onto Alec and let him know his hard work and dedication are appreciated. We strive for excellence and are looking into ways to improve the value of our experiences. Please feel free to reach out with any thoughts or suggestions! -Philip G. Elrod Food and Beverage Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 8, 2023Hi Katie S., We hate to hear that your experience didn't meet your, our our, expectations. We value your feedback and would love to hear how we could improve moving forward. We are constantly doing whatever we can to provide an excellent ambience and atmosphere for our guest. I hope, at your earliest convenience, you feel free to reach out to us and let us know what we can do to improve for our future guest! Thank you, Philip Elrod F&B Manager Casa Monica 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 8, 2023Hi NeilJ, Thank you so much for your feedback! We have passed this review on to Martin and he is extremely grateful to hear that you enjoyed his service! We, as a management team, are always delighted to get comments like these and appreciate you taking the time to let us know you enjoyed yourself. We look forward to seeing you soon, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 8, 2023Hi DianeS, We appreciate the feedback and 5star rating! We are continuously striving to be our best and give service that goes above and beyond while offering high quality food. I will pass your feedback along to the rest of the team here! We would love if you reached out to let us know how we could have further improved the experience to increase the perceived value for our future guest. Thank you, Philip Elrod F&B Manager Casa Monica 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 8, 2023Thank you so much for your kind words and spreading the word about the offerings and atmosphere of Casa Monica and The Costa Brava Restaurant. We appreciate your feedback and will definitely share with the entire team. We look forward to seeing you soon, Philip G. Elrod Food & Beverage Manager Casa Monica Resort and Spa 904-494-0400

Costa Brava at Casa Monica Resort & SpaResponded on April 27, 2023Hi JenniferB, We appreciate your feedback and kind words. I will make sure to share this feedback with the staff here to make sure they know their hard work and dedication to their craft is truly appreciated. We hope to see you again soon and know that we will do our best to continue to WOW you! Thank you, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100 P.S. The mushrooms are probably my favorite thing on the menu!

Costa Brava at Casa Monica Resort & SpaResponded on April 24, 2023Hi AnderiS, We appreciate your feedback and kind words. If you would like to reach out directly please feel free to do so we can further provide excellent service to our guests in the future. Thank you, Philip G. Elrod Casa Monica Resort & Spa Food & Beverage Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on April 24, 2023NickB, Reviews like yours are the reason we do this day in and day out. We are so grateful for your kind words about the food and staff. I look forward to sharing it with the team. Make sure you let us know when you return so we can continue to WOW you and exceed your expecations! Thanks again, Philip G. Elrod Casa Monica Resort & Spa Food & Beverage Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on April 16, 2023Hello, Thank you for your feedback. We apologize that your experience fell short of your expectations. We truly do appreciate your comments and will continue to improve to better provide an excellent experience for our future guest. Please, at your convenience, take time to reach out to me directly so we can discuss how we can better provide top notch service. I look forward to hearing from you, Philip G. Elrod F&B Manager Casa Monica Resort and Spa 9044940100

Costa Brava at Casa Monica Resort & SpaResponded on April 16, 2023Hi Kctracey, We are so glad that your family and you celebrated such a momentous day with Costa Brava and The Casa Monica. We pride ourselves on our team and Abby is an absolutely crucial and integral part of leading our Grand Performers to excellence. Thank you for your kind words and hope to see you, your brother, and his wife soon! Philip G. Elrod Food & Beverage Manager Casa Monica Resort and Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on April 16, 2023Hello, Thank you for your feedback. We strive for excellence every evening and we apologize for falling short of both your and our expectations. At your convenience, I hope you can reach out to let us know how we can further improve our service and experience to better meet our guests needs. Thank you, Philip G. Elrod Food and Beverage Manager Casa Monica Resort and Spa 9044940100

Costa Brava at Casa Monica Resort & SpaResponded on April 16, 2023Thank you very much for your kind words and feedback. We look forward to hosting you again! -Philip G. Elrod Food & Beverage Manager Casa Monica Resort and Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 27, 2023Hi KimL, We hate to hear that your experience was not up to your or our standards. Please feel free to reach out, at your convenience, and discuss how we could have better served you. We hope to hear from you soon and know that we continuously strive for excellence. All feedback is welcome and we appreciate you taking the time to review us! We look forward to hearing from you, Philip G Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 27, 2023Hi RLS77, Thank you for your kind words and feedback. We are happy to have had you and hope you return soon. Look forward to hosting you again, Philip G Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 29, 2023Hello Mark M, We appreciate the feedback and I hate to hear there were more issues with the meal than I was aware of. Your experience does not meet the standards of the restaurant or myself. While I know we have let you down and understand you have some strong feelings after your experience. I would love if, at your earliest convenience, you would reach out so we could set up a complimentary meal for you and your wife. Sincerely, Philip G. Elrod F&B Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on May 8, 2023Hello and thank you for your feedback. We are going to look further into your incident and get to the bottom of what may have happened. I hope you know we take claims such as yours very seriously and we will continue to strive for excellence to assure that no one has a similar experience to yours. I would love if you reached out to us at your earliest convenience to further discuss your time in Costa Brava. Thank you, Philip Elrod F&B Manager Casa Monica 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 21, 2023Hello MrsScalEWag, We appreciate your kind words about your experience and especially about our staff. Martin and Christina take great pride in their work and I will make sure to pass your praise along. We look forward to hosing you on your next date night. Thanks again, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 21, 2023Hello Brucew, I apologize on behalf of Costa Brava and The Casa Monica that you did not have an exceptional experience. If you would like to reach out to me directly so we can further discuss what we could have improved on to have provided a better meal or service to you, please do! I look forward to hearing from you and hope to have you back to show you exactly what we're capable of. Thank you, Philip G. Elrod F&B Manager Casa Monica Resort and Spa 9044940100

Costa Brava at Casa Monica Resort & SpaResponded on March 21, 2023Hi Helen, Thank you for your feedback. We strive to provide an excellent experience with delicious dishes in an upscale setting. The hunt board is DEFINITELY a fan favorite so I am glad you are recommending it to future patrons. We look forward to hosting you again, Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on March 21, 2023Hello, Thank you for your kind words. We are constantly striving for excellence, so reading comments like this affirms we are doing our jobs correctly. We will continue to stay the course and look forward to hosting you again. Thank you, Philip G. Elrod Casa Monica Resort & Spa 9044940100

Costa Brava at Casa Monica Resort & SpaResponded on March 16, 2023Good Afternoon, Thank you so much for your kind words and taking the time to leave a review. We appreciate your patronage and look forward to hosting you again. -Philip G. Elrod F&B Manager Casa Monica Resort and Spa 904-4494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 26, 2023PatriceB, Thank you so much for your kind words and comments. We pride ourselves in using topnotch ingredients in all our dishes including the real saffron and high quality veggies and protein in our paella. We look forward to hosting you again and if you need anything please feel free to reach out! Thank you again, Philip G Elrod Casa Monica R&S F&B Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 24, 2023Hello Annieb, Thank you for your feedback and we will share it with the team. We appreciate the kind words about Karen as she is a valued member of our service staff! Our Hunt Board is an incredibly popular dish and we apologize that we ran out during your experience with us. We would love to hear more from you at your convenience so, moving forward, we can continue to improve. Thank you, Philip G Elrod Casa Monica R&S F&B Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 24, 2023MyrnaM, Thank you so much for your kind words! We are glad you enjoyed our very tasty food in our historic setting. We pride ourselves in having some of the best wait staff in town and will definitely pass your sentiments along to them. We look forward to hosting you again! Thanks, Philip G Elrod Casa Monica R&S F&B Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 22, 2023Hi KristenG, We apologize for your experience in Costa Brava. We take all of the comments we receive seriously and use them to constantly improve and tweak our service. Based of your comments, we did not live up to your standards nor our own. Please feel free to reach out to me directly to discuss where we fell short and how we can improve for you and all our guest in the future. Thank you for your time, Philip G Elrod Casa Monica Resort & Spa F&B Manager 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 18, 2023Hi EileenK, Thank you so much for your kind words about the tapas available at Costa Brava and Cobalt lounge. We do recognize that we are, currently, limited to two Spanish reds (only one by the glass) at the moment but are working with our providers to change that. We look forward to the next time you come in so we can give you a few more options with your delicious meal! Please reach out and let us know when you're back in town! Philip Elrod F&B Manager Casa Monica 904-494-0100

Costa Brava at Casa Monica Resort & SpaResponded on February 22, 2023Good Morning, We appreciate your kind words about your experience inside the beautiful Costa Brava Restaurant. On busy nights, in order to accommodate all of our valued guest, sometimes the seating in our historic dining room can be a little tight. However, always know that if you would like to change seats we are always willing to make the changes needed to make your night perfect. We hope to see you again soon! Philip G. Elrod F&B Manager Casa Monica Resort & Spa 904-494-0100