Nothing like getting hassled (phone calls and emails) about missing a reservation while you’re sitting at their table (not that hard to take and verify reservations when someone shows and even says they have a reservation, a child could do it). This place has an attitude problem, in more ways than one. We’ve ignored their BS on several occasions since the food is good - including many deliveries during the pandemic figuring we’d support them as locals (even though they treat you like a tourist). They’ve mishandled our reservation before… they won’t move heaters even if you’re freezing your a** off… they won’t move tables for a party… even though every other restaurant on the planet will… then their pompous manager will tell you, “if we do that we’d have to do it all day long” - now that’s customer service and work ethic! LOL My dirty martini was clear as glass and didn’t come out until I was about done with both appetizers - can you say parched? Not at this price. While most of their new employees seem like pompous in training, our waiter and busser were real nice guys this time around, but save yourself the brain damage - head over to Arnoldi’s or one of the many other good Italian restaurants in SB that know how to treat a customer, like this regular ole’ money totin’ local, friends and family.
The special, halibut piccata with pesto fettucine was overcooked, and not really piccata. Only chopped garlic on top of browned halibut. The service was poor and 2 of us didn't get our glasses of wine until our salads arrived. I usually love the outdoor dining at the Chase, but the music on Thursday night was way too loud to even carry on a conversation. It was like being in a nightclub with loud dance music. That being said, the singer had a beautiful voice and the cover band was excellent, but it wasn't the kind of music one wants to listen to during dinner.
The food was not very good and I got the wrong meal. The halibut was way overcooked!
Good was delicious, waitstaff ( and bus staff!) we’re helpful, charming and accommodating, and the food was delicious. A bit spendy, but it was a very nice date night out!
MEH. Salads served on hot plates, restaurant lacks the edge it probably once had.
the food was really not great at all. nor was the presentation. i would not recommend.
Great vibe and nice to have vegan options. Festive ambiance and food was very good.
The food and our server Jess were wonderful. I highly recommend Chase.
Waiter was fantastic
The first night of our first pandemic vacation. We’re road tripping local to our home in Southern California, having cancelled a trip to the Italian riviera, twice. It’s not a fair comparison. That said, Chase is close to terrific. Terrific is in the details, and although we were greeted and served warmly, and enjoyed pretty good food and beverages, the details were lacking. It’s not clear if that’s due to staffing in the pandemic, or resting on laurels. Our occasion was special, but Chase wasn’t. We had a great evening.
Food is weak point here
Bread was stale, calamari was terrible, slow service, dirty inside (we sat outside but went in to use RR). Would not recommend! We did let the manager know.
Food was ok, not great. Service needed work, the four dinners were all delivered to the table at different times, with the last taking about 10 minutes longer than the first. Onion soup was ok, but not as described by the server.
They have a nice expanded outdoor dining area which is great… but took a long time to get our first cocktail.. they changed their “table” bread and changed their chicken Marcella recipe and not for the better
Incredible service! the music and ambiance was amazing! Our waitor was absolutely incredible and brought my friend a drink and dessert for her birthday. There was old-fashion music playing in the background and the menu options were every bit as delicious as I expected them to be. I would recommend to anyone!
The food was amateurish. Worse than something I would make at home. No presentation, and even worse taste.
Food was ok but expensive. Our waiter was very nice.
Good place to eat
We ate at a street side table so a few bikers and pedestrian were a bit annoying but otherwise the experience was wonderful.
Our favorite are the several choices of Piccata dishes, not just traditional chicken, there's shrimp, calamata also. Seafood chowder is delicious as well.
Great restaurant and great service. Cute outdoor patio that was on a quieter part of State Street.
We got turned away when we showed up for our reservation. The server told us “sorry we are overwhelmed tonight”, laughed it off, and basically dismissed us. Very offended and disappointed given that we had a reservation for our wedding anniversary and we were on time.
This place was a bummer. Came recommended to us by a waitress at a near by wine bar for good Italian food. The food was not very good- kind of like your easy frozen Italian food from the grocery store vibe. And the biggest bummer was that the service was insanely slow. It took over an hour for our salads to come out and then even longer for our pasta dishes. My friend and I are pretty patient and enjoyed catching up in the mean time, but none of the staff came to communicate with us or apologize about why it was taking so long. And then the food unfortunately did not make up for the long waiting period. To top it all off it was way over priced for the quality of food and service we received. Major bummer!
First time giving a bad review to any restaurant! Terrible terrible service and rude staff (mike). Waited an hour for half the drinks to arrive and no food! Can’t believe they couldn’t even get French fries out to serve for one hour. We left without food! Worst restaurant ever.
Beautiful evening only increased by the fabulous service. This is a frequent go-to restaurant with us and many of our friends.
It was great!
Staff was AMAZING!! Food was wonderful! Lovely sitting outside too.
Frankie our server was so sweet even though he was very busy. A few hiccups with the food but overall great time.
They tripled in size post pandemic however kitchen staff remained the same size. It took over 45 mins to get our dinner, and they forgot to even bring the appetizer we had ordered at the end of it all. My kids ended up going to bed hungry ( the food came so late they fell asleep), and the manager never came to check in or apologize for the long wait. Food didn’t taste bad but wasn’t the best Italian i have had either.
After being seated it took approximately 25 minutes before anyone visited our table. Once we ordered it took another 30 minutes to get house salads which were mediocre at best; another 25 minutes to get entrees. My wife’s ravioli dish had a label like what comes off of a piece of produce. Entrees and desert were of same quality as the salads - edible but that’s it. Our waiter provided decent service and he was the best part of the evening
We did indoor dining, and it was too hard to breath as the kitchen ventilation did not work apparently. We ordered two dishes: fish and pasta. The fish was uncooked, and the pasta clearly had frozen meat on top.
Food was excellent. Everyone enjoyed their meal. Service was also excellent. Very attentive staff. Made for a very nice evening out.
Good was bad . The waiter was very nice and apologetic
Pork Chop was a little over cooked. Seafood in Cioppino was as well.
We had two dishes and here is my quick review:
The chicken Marsala was not edible. The sauces were vile.
The pork chop was dry and the baked potato was “chunky” and not tender.
If I were the chef I would be conscious about what is not eaten and returned on the plate. Then ask the customer their impression.
Chase is a quaint restaurant located literally on the streets of Santa Barbara. The food was delicious but the service was slow due to staffing problems . Definitely not a deal breaker though.
Food was great, service was a bit slow, but I understand they are just ramping back up
Would definitely recommend the Al Fresco dining on State St.!
Wine pour for a glass was insufficient when other patrons who ordered a glass received a greater portion. Our meals took 45 mins to arrive. Thankfully we weren’t very hungry otherwise we would have been more impatient to receive our dinner. The linguine with clams did not taste like how it is usually prepared at other Italian restaurants. Maybe it was done differently by the chef, that is all I can assume. It tasted sour. I took 3 bites and was very disappointed and hungry. Service was nice although a bit slow. I wish they had been a bit generous with the wine pour so maybe that would convince me to give this restaurant another try. These other reviews that say the food is great should get a taste of the linguine with clams. I’d love to hear how their taste buds react to the sour taste and rubbery clams that are hard to chew and swallow.
Chase Restaurant is rated 3.8 stars by 535 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.