We love chase and come here often, but service this last time was absolutely terrible. We had a 7pm reservation, we were sat right away and bread and water were brought right away... after that we didn’t see not one waiter/waitress for 20 whole minutes. Then what seemed to be a “manager” was standing at table next to use chatting it away with the guests the entire time we had been waiting for service. Finally he walked away after 20 minutes and then the HOSTESS came up to us and apologized for the wait, and took our order. Our appetizers, drinks, entrees, salads came out all at the same time and it was very very overwhelming.. It is unfortunate because they had at least 4 waiters on duty and not one could acknowledge that we had been sitting there waiting except the lovely hostess.
We had reservation for 730pm we were not seated until 8 and it took at least another 10 minutes to get a waitress and that happened because we asked for water. Dressing for salad came out after we were almost done w the salad. My food was not good (spaghetti and meatballs). My husband liked his lasagna. Would not recommend.
Everything was delicious as usual did a nice job with ambience
Sucks. Not worth it. Way to many options on State Street that are great to ever consider this place. I could have cooked a better meal on a camp stove. Terrible value vs the food quality and overall experience. I never post about a restaurant unless it's that bad. Not sure how other people give this place 5 stars because my standards are pretty low when eating in a tourist area and this restaurant exceeded them.
Will never recommend or go there ever again!
I had a reservation at 7:45 for two and could not get seated until 8:45. They had told me they 9 people ahead of me which was ridiculous, what was the point of a reservation if I still had to wait. Had to complain to manager to finally be seated. Food took 45 min to come as well. Great food and environment, just bad service.
Food was great & amazing. Servicer was kind and outgoing.. wait was a bit longer than expected
Despite having a reservation, it was 45 minutes before we were sat - and that was only after I inquired with the hostess. The hostess was incredibly rude and lied about trying to call us when our table was ready. It’s Valentines Day yet the dining area was littered with old Christmas decorations and a half dozen deflated helium heart balloons. Our wedge salad appetizer took 30+ minutes to arrive and our entrees came out room temperature. I will never go back here again.
Waited over an hour even with our reservation. Food came out really delayed. From our arrival we spend about two hours before we got to eat. Totally understand the busyness of a holiday and covid but unfortunate outcome with reservations.
Even though we had a reservation at 4:45, we were not seated until 5:30.
However, our Server, Raquel was prompt, informed, pleasant and
gracious. The food was delicious, plentiful and everything we wanted.
I think, the reservation desk was doing the best they could in a difficult situation.
(Apparently a Valentines' day reservation overload).
The outside dining was very festively decorated and we had a lovely time.
Excellent over the top food, top notch service, ambiance was superb for valentines day
only downside: seems they overbooked the time frame for the reservation. We had to wait a hour and 15 minutes from the reservation time till we were seated.
Amazing service and amazing food. I had the lasagna dinner. My wife had the homemade ravioli, and she said it was amazing as well.
This place is highly recommended if you love Italian food.
The Staff seemed out of sorts. Maybe it was because all dining was on the sidewalk
Si vous n’avez pas le temps, ce n’est pas la peine
1h pour avoir les plats, 1h pour avoir l’addition
Very disappointed and angry with my experience. I specially made a reservation knowing it was Valentines Day weekend knowing there would be a crowd. We were seated about 10 minutes after our 8:45 pm reservation. We weren’t greeted until after 20 minutes after being seated. Finally a waiter male, Caucasian short buzzed hair came over in a hurry taking our order. We waited another 30-45 minutes barley was given water and 1 drink. Never saw our appetizer or food. We left after wasting our time. Let me say this place was a joke. The service was terrible and our waiter only apologized once after forgetting our order the first time. When I went in to use the restroom the staff was standing around chitchatting. My husband and I were going to say something but we were so mad & disappointed we decided to leave. Why make a reservation if you’re not going to even get to enjoy the experience & food. It was a JOKE!!!!!
Food was great, service was great. The only thing that was unfortunate was that we had to wait 30 min for our table even with our reservation.
We had a horrible experience. We had to wait over 30 minutes for our table. Upon sitting, the server didn't come to our table for 20 minutes. We ordered right away but the food took forever. Our server was nowhere to be found the entire evening. When the food finally came out it was cold. My food was sitting so long, the sauce had a thick film on top. I ordered the shrimp scampi. The shrimp came out, but I had to ask for the pasta that came with it. The service and food was the worst I've ever experienced. And, for what you received, the food was so overpriced. We will never go back and never recommend this place. I would steer clear of this restaurant.
Our server was great but she really needed more help!
Food took a while to get to the table even though that didn’t seem that busy
They completely forgot us and it took 25 minutes for someone to take our order after complaining. Then we waited another 25 minutes with no drinks or appetizers we had ordered. Finally complained again and the host was very defensive instead of apologetic luckily a waiter ended up helping us finally get our food, the food was good but waiting for so long to eat ruined the night and our heater lamp was even turned of the point we were very cold.
Dinner out with friends
I am so glad this restaurant is open again. The menu is the same wonderful Italian fare and the service was great as usual. The way they have their outdoor dining set up, it is actually more comfortable and private than inside.
Ambiance and staffs were great. Food was very average.
The food is still as good as it was pre-pandemic, but the service was just awful. When I asked for a reasonably warm table, the hostess replied, in a very unpleasant tone , “It’s cold outside. What do you expect? We don’t have heaters at every table”. The server NEVER looked at us after we were seated in an area that was clearly hers. After 20 minutes, we gave up and asked the manager for a server. We saw many other customers going directly to the manager with their service problems. He didn’t seem to particularly care.
Terrible service. I won’t be back
Outstanding ambience outdoors followed up with wonderful service and delicious food.
Hope to return soon for another yummy meal.
As always, a meal at the Chase is delicious. The service is over the top and everything was perfect.
Chase has an excellent outdoor space with heat for nighttime dining. We are eating outdoors at night because due to severe business restrictions in place, we have to. The old standby dishes are still there and still quite good. Flatbread was excellent. The highlight was dessert: pecan cheesecake and the cannoli. Don't leave without ordering at least one of these.
Our outdoor table did not have a heater and we were cold. The food was good and great value though and our server was very nice. My favourite thing was the music they played and the Christmas decor. So festive! I would definitely return but would request a warmer table. Thank you Chase!
i called 3 times to make sure they had heaters for my elderly mom for Thanksgiving. They confirmed each time, then when we arrived, the hostess told me 3 times that they did not have anyone available to turn it on, then she finally admitted that they don't turn them on during the day. The turkey and gravy were very mediocre (which was expected because it is an Italian restaurant so I did not expect great food, and the patio was nice purely because they have a prime location and it was a beautuiful day. The waitress was wonderful, but the hostess was uncertain of the protocol and then was very rude to me.
As always, great food and great service. It's nice to see that they adapted well to the state's Covid-19 restrictions.
Might be best menu for Italian on State Street, food quality is great and service cant be beat especially in these covid times
Very great dining experience. Food was amazing. Only thing was they seemed busy so they were slow on service. We didn’t get bread till we asked. And they just seemed very scattered. But the food was great !
Chase restaurant is a bright star along State Street. Always great service; always great food; and, always at a great price.
Got seated 25 minutes after our reservation. Host staff was rude upon checking in on status as we waited. Then finally were seated inside. The waiter was sitting down with other customers - and we sat there for 10 minutes plus before he approached us. Then screwed up our order multiple times with either him or someone else bringing us someone else's order. Just mass confusion. Food was OK but overpriced. Ambience looked great outside but not good inside as part of the area was being used as a staging area for table settings, etc. Terrible experience.
The food was outstanding. Had salmon - cooked perfectly. Our friend is vegan and she was very happy with the choices on the menu. Drinks were excellent and they have a nice wine list. Seating was outside - comfortable - and the weather cooperated. Would definitely come back.
Great food and service as always!
Chase Restaurant is rated 4 stars by 429 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.