Char - Jackson

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1. TM

   TanyaM

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Great place. Would definitely recommend. The food is wonderful.

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2. D

   Dminor

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Excellent service and food quality

   Report
3. G

   George

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   We have been to Char many times, and since this was an anniversary dinner I was a little worried that we would be a little bored with the meal. But to the opposite, it was one of the best prepared meals we've had in a long time -- timely and well-made drinks, a 16 oz steak cooked PERFECTLY, and probably the best desert we've had in Jackson (chocolate fudge brownie with caramel sauce and praline pecan ice cream!!).

   Char - JacksonResponded 4 days agoHi George, thank you for the five-star review! We're so pleased to hear that you enjoyed such a memorable anniversary dinner at Char. Thank you for celebrating with us; we hope to see you back again soon!

   Report
4. K

   Kristi

   Mississippi

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Char is our favorite! It never disappoints. ❤️ From the servers, to the food & atmosphere.

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5. SG

   SparkleG

   Mississippi

   1 review

   5.0

   1 review

   Dined on January 27, 2023

   overall5food5service5ambience5

   Professional and prompt service. Relaxing, pleasant, and peaceful environment. The food was good and served hot. Taylor was a great server.

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6. 2

   2dineout

   Minneapolis

   15 reviews

   5.0

   15 reviews

   Dined on January 26, 2023

   overall5food5service5ambience4

   Char didn’t disappoint! Great food and Olive provided exceptional service! Their fillerless crab cakes are the best I have had.

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7. HC

   HappyCustomer

   Exclusive

   3 reviews

   5.0

   3 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   The food was splendid, the service excellent! We had just the right attention and enjoyed every moment!

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8. AC

   AdreanC

   Tampa

   7 reviews

   5.0

   7 reviews

   Dined on January 21, 2023

   overall5food5service5ambience3

   FOOD WAS AMAZING! Ambiance not so good, we were walked through the restaurant to what looked like a banquet room. Sad because it looked like a banquet hall but I am glad they had it open to serve their AMAZING food and drinks without a long waitlist.

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9. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined on January 19, 2023

   overall5food5service4ambience5

   Everything was good.

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10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    Very good service with good atmosphere. The wait time was very minimal. The food was delicious. The waiter was very nice and patient. A Great Experience All Around 😊❤️

    Report
11. AR

    AugustusR

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Darwin, our server was outstanding!! He promptly took our orders gave excellent opinions on the food my wife ordered. He kept our glasses full and was great in all aspects.

    Char - JacksonResponded on January 16, 2023Hi Augustus, thank you for your recent visit to Char! We’re delighted to hear that Darwin provided such expert service. We appreciate you taking the time to share your experience with us and hope to see you and your wife again soon!

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12. W

    wwwW

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Birthday celebration. Great food and great service.

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13. JT

    JimT

    Birmingham

    4 reviews

    4.0

    4 reviews

    Dined on January 11, 2023

    overall4food5service2ambience4

    Service was slow. The waiter did not get one of the members in our party order right. The food has always been good, but the last couple of times I’ve dined at Char staff attentiveness has been lacking.

    Char - JacksonResponded on January 16, 2023Hi Jim, thank you for the review! I'm very sorry to learn that service was lacking for you and your guests. Our team is thoroughly trained to provide timely, attentive service to each and every guest, so it's disappointing to learn that we fell short on execution during your visit. I have passed this along to our management team to review with our staff; thank you for taking the time to pass along your feedback. We appreciate your patronage and hope to see you back again soon!

    Report
14. S

    Smitty

    Mississippi

    8 reviews

    5.0

    8 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    We had never been to Sunday Brunch at Char. It was an incredible experience and we will return. One piece of advice, make your reservation using Open Table and you won’t wait hardly a minute.

    Report
15. S

    Shandac

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food4service5ambience4

    We chose Char for its lovely ambience. It was our 40th wedding anniversary celebration meal. We were treated very well, almost like we were the only customers in the room. It was so, so busy though. They handled the crowd beautifully. Such smooth ease throughout entire restaurant. Everything was served hot, in time and with beautiful presentation. Our server, Jake, was on point! He was very Professional and attentive to us. Jake will be a server we will always remember for his gallant personality and hard work to provide everyone in his area the special attention they needed. We had NO complaints on any of the food either. It was outstanding! We had the crab Benedict, crab claws and a caramel cheesecake. The kitchen staff got everything right on the food and the timely manner of cooking it. Again, if I could pin down one thing....it would be how Char handled the volume of people dining for Sunday brunch. It seemed effortless for them. That in itself is something very hard to achieve and to come by. They do this magically, all with their genuine smiles and hard work. Char is Jackson's gem and one other restaurants could learn a few things from! Thank you Char for being a part of our 40th year together. We hope to celebrate more of them with you!

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16. M

    Matt

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Everything was wonderful. Service, food and atmosphere was excellent. The price was a little bit high but it was one of the best steaks I’ve had. Will visit again.

    Report
17. AC

    AaronC

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Fantastic as always. Our server, Olive, was phenomenal.

    Report
18. BH

    BettyH

    1 review

    3.0

    1 review

    Dined on January 6, 2023

    overall3food5service3ambience5

    The bartender made a comment regarding my son that i did not appreciate and found quite disrespectful as he used a mexican slang word for my son who is only 14.

    Char - JacksonResponded on January 10, 2023Hi Betty, thank you for your recent visit to Char. I understand our General Manager has been in contact with you to discuss this directly, as this was truly not our intent. We sincerely apologize for the misunderstanding and how this impacted your experience. Thank you for your patronage and feedback; we hope to see you and your family again soon.

    Report
19. JS

    JackS

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    It was a great dining experience with great food and great service.

    Report
20. JP

    JamesP

    Atlanta

    7 reviews

    2.0

    7 reviews

    Dined on January 5, 2023

    overall2food2service3ambience2

    The martini was not a Kettle 1 vodka that we requested! The plan was very noisy. The meal was horrible, suppose to have been a “blackened black fish” it was mostly fried green tomatoes, We could hardly find the fish! This restaurant has gone down hill.

    Char - JacksonResponded on January 12, 2023Hi James, I'm so sorry to learn that you did not have a five-star experience with us. Our General Manager has reached out via email to discuss this with you directly; I am hopeful we can remedy the disappointing experience soon. Thank you for your patronage and feedback.

    Report
21. JB

    JackB

    Exclusive

    8 reviews

    2.0

    8 reviews

    Dined on January 4, 2023

    overall2food4service3ambience3

    We ordered cocktails and wanted to enjoy them before we ordered but was constantly distracted by the server wanting to take our order. When we did order, the entree arrived soon after we were served our salads. 😠

    Char - JacksonResponded on January 5, 2023Hi Jack, thank you for your recent visit to Char! I am so sorry to hear that we dropped the ball on the arrival of your entree course, and I regret how this affected your overall experience with us. We clearly made an error in the timing of your meal and I understand your disappointment. Your feedback is appreciated so that we can address this issue directly with our staff and improve. Thank you again for you patronage; we look forward to seeing you again soon!

    Report
22. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    The experience dining was AWESOME. Our server was very attentive to our needs to make sure we got the best of service. The food came out in good time…no long wait at all. My meat was cooked just as I ordered it.

    Report
23. RH

    RandolphH

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Excellent atmosphere, service and food to die for. Char is the world's most perfect restaurant.

    Report
24. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    New Year’s Eve

    Report
25. L

    Linda

    Mississippi

    1 review

    4.0

    1 review

    Dined on January 1, 2023

    overall4food3service4ambience5

    We decided to eat at Char for lunch however this time the food was just ok. Normally the food is hot and fresh but on this particular day, it was just ok. I will continue

    Report
26. s

    sharob

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Loved loved the food and the Steak preparer. Enjoyed a cowboy Ribeye!!! Drinks were good. atmosphere also great

    Report
27. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Everything was good! Including drinks

    Report
28. EW

    EmilyW

    Mississippi

    4 reviews

    5.0

    4 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Always recommend the gumbo and the pecan crusted fish. So delicious. Service is outstanding.

    Report
29. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food5service5ambience5

    It was great as usual!

    Report
30. OT

    OpenTable Diner

    New Orleans

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 27, 2022

    overall5food5service5ambience5

    Great food and good service!

    Report
31. AS

    AllisonS

    Mississippi

    12 reviews

    vip
    5.0

    12 reviews

    Dined on December 27, 2022

    overall5food5service5ambience5

    Great food. Service was exceptional. Atmosphere was lovely. Wonderful lunch.

    Report
32. OT

    OpenTable Diner

    Atlanta

    14 reviews

    vip
    2.0

    14 reviews

    Dined on December 27, 2022

    overall2food2service1ambience3

    Seriously disappointed after all the rave reviews that prompted us to book. My husband and I ordered drinks as soon as we were seated. They didn’t arrive before the apps or even before the main course. We were midway through entrees before they showed up - one was perfect, one not what was ordered. The manager was reportedly finally dispatched to make them after our 3rd inquiry and server response that they were a little backed up at the bar. Could have forgiven this but my gumbo arrived not even lukewarm, same as my Sin City shrimp entree which wasn’t even warm enough to eat. Server was advised and her response was oh sorry about that as she cleared the full plate off the table. On the upside my hubby enjoyed his steak and baked potato which were actually hot. Our drinks were comped but that felt much too little too late. I can’t say that I’ve ever had such a bad experience in a fine dining establishment.

    Char - JacksonResponded on December 30, 2022Thank you for your recent visit to Char. I am sorry to hear about your experience and regret that we missed the mark here. It sounds as though you did not receive the level of professional, timely service we are proud to provide our guests. While it is true that we were short staffed, there is no reason for a manager to not come personally speak with you following the delays you had experienced. I sincerely apologize for this misstep and have shared your feedback with our team. We are always open to hearing from our guests and appreciate you taking the time to share yours with us so that we can improve. We do hope that you will give us another chance to prove that we are fully capable of serving a delicious, hot meal with service to match. Thank you again for your patronage.

    Report
33. P

    Parkwood

    Mississippi

    1 review

    vip
    5.0

    1 review

    Dined on December 26, 2022

    overall5food5service5ambience5

    Despite city of jackson water issues the Char staff performed as usual...excellently.

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    Great our server was especially good We had a large crowd - food - everything was great

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    I enjoyed my experience as always! #FAVE!♥️

    Report
36. S

    Steve

    Mississippi

    1 review

    5.0

    1 review

    Dined on December 23, 2022

    overall5food5service5ambience5

    Excellent as usual. Wait staff was prompt, courteous and attentive. Char remains one of our favorites in Jackson.

    Report
37. C

    Colleen

    1 review

    5.0

    1 review

    Dined on December 20, 2022

    overall5food5service5ambience5

    Great food and service Never disappointed with Char

    Report
38. S

    Sswitze

    Mississippi

    18 reviews

    vip
    5.0

    18 reviews

    Dined on December 19, 2022

    overall5food5service5ambience5

    Went for a birthday lunch with my husband and was pleasantly surprised that things were back to the high standards they used to have when they first opened so many years ago! Way to go Char and keep up the good work :) we will start putting you back in our regular rotation again.

    Report
39. OT

    OpenTable Diner

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined on December 18, 2022

    overall5food5service5ambience5

    Beautiful experience/ delicious food.

    Report
40. TT

    TraciT

    Mississippi

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food4service5ambience4

    I always enjoy Sunday’s at Char…. I would love to attend every Sunday… I must say the price of the crawfish tails have gone up..

    Report