Casa Loma Experiences

Commentaires sur le restaurant Casa Loma Experiences de personnes qui y ont mangé. Selon des cotes récentes.

1. E

   Eduardo

   Unspecified1 commentaire

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   The anticipation for this premium Easter brunch, promising a 'fantastic' experience, was sharply contrasted by the profoundly disappointing reality. Our pre-booked reservation was immediately disregarded, subjecting us to a frustrating and lengthy wait before reaching an unprepared table. The subsequent service was practically non-existent; no staff offered any insight into the supposed 'Easter experience' – which was conspicuously absent. No festive decor, no thematic food – just a sterile, overpriced brunch. While the venue had inherent charm, it was marred by overcrowding and overwhelming noise. The visibly strained and ill-informed staff struggled with basic menu inquiries, highlighting a clear lack of preparedness. Adding insult to injury, food and dessert options dwindled prematurely, and the remaining desserts were exceptionally poor. This was not the premium Easter brunch advertised and paid for. It was a poorly executed, overpriced affair that failed to meet even basic expectations of service and ambiance. The significant disparity between the promised experience and the stark reality leaves a strong sense of having been profoundly misled. Consequently, a full refund is the only equitable resolution for this substantial failure to deliver the advertised service.
   

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2. A

   Aaron

   San Francisco1 commentaire

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 5

   Didn’t enjoy for the price. Very disorganized for the last seating of the event. You would think it would be running like a well oiled machine by the last showing, everyone was tired, wanting to close up, and eager to be done. No drink service, no checks to see how you were, seated 30 minutes late. Food was ok, at least they tried to keep the buffet area full. Would have been a better experience as a plated meal for that price and they could have turned the tables quicker and stayed on track.
   

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3. R

   Russell

   New York City1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 1
   4. Ambiance 4

   The buffet food was great but they were running out of certain things. The staff was completely overwhelmed and not very helpful. We were assigned a table 3 times before sitting. Then waited 20 for just water. At least we could help ourselves to food. Be able to roam the castle while waiting for a table was awesome. But we they didn't have a table ready until 45 mins after out time slot. Glad we went just for the unique castle experience but service was among the worst I ever seen. Food was all you can eat and castle admission was included so it was still a decent value.
   

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4. P

   Peter VIP

   Toronto2 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Completely abysmal experience. Will likely run a charge back through my cc company. Nothing that was promised was delivered. Would not go again until the management or hosting company changes.
   

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5. A

   Ana

   Unspecified2 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 5

   Too expensive for a confused service There are better options in Toronto
   

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6. C

   Carla

   Toronto4 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 2

   The venue was lovely on a sunny day. We arrived early as it was Easter Sunday, but had to wait 30 mins after our reservation time to be seated. Not enough food was available on the buffet. Then felt rushed out as they were closing, but they did not bring a bill to our table for the extras. They stopped us in the hallway to pay. Glad that we went but I won't book again.
   

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7. J

   Jennifer

   Vancouver5 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 2
   4. Ambiance 3

   The food was absolutely lovely, the chefs did a great job and the setting in the library was stunning. It made for a special Easter experience. However, the event was very overcrowded and disorganized, which was disappointing. We arrived for a 3:30 pm reservation and were not seated until 4:15 pm - during this time there was no where to relax, no communication about the delay etc. At nearly $100 per person I expected more efficiency from the organizers, this kind of delay just isn’t acceptable for an event of the caliber that Casa Loma is trying to put on. Overall we had an okay experience and wish that the service was as good as the food and the setting.
   

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8. j

   jenae VIP

   Toronto1 commentaire

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   This was not advertised as a buffet, which it was. I was expecting a full service brunch restaurant for the price and location. You should’ve been clear in the details what it was. There was no note of it being a buffet anywhere on your advertisement. The food was Costco level, three star hotel breakfast quality. The service was mediocre and we had to wait an hour and a half before we were seated past our designated arrival time.
   

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9. L

   Loreina

   Toronto1 commentaire

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 5
   3. Service 2
   4. Ambiance 2

   We were really looking forward to driving into Toronto and having brunch at Casa Loma. Although the food was delicious, the event was poorly organized. The event was oversold and seatings were every 15 minutes which caused chaos. We had a 245 seating we were not seated until 330. This meant that my mother who uses a walker, had to stand for 45 minutes in an overcrowded reception area. Once seated, there were not enough staff to even refill our water. Everything felt rushed and not will be expected from the venue or from the cost of the event.
   

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10. E

    Eva

    Toronto3 commentaires

    3.0

    Y est allé le 20 avril 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 1
    4. Ambiance 5

    It’s become a tradition for us to book the Easter Brunch at Casa Loma every year, and it has always been a pleasant experience. However, this year’s visit has made me question whether we should consider another venue next time. My reservation was for 1:15 PM, but I had to wait 45 minutes before being seated. To my surprise, half the dining area was empty, so I couldn’t understand why so many of us were kept waiting. The buffet offered far less variety compared to previous years—especially the dessert section, which was so underwhelming that I ended up just getting fruit. I’m not sure what caused this disorganized experience, but I truly hope it’s not repeated in future events.
    

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