Casa del Barco - Short Pump

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1. N

   Niko

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food1service3ambience3

   The food and service have definitely changed not for the greater. The manager was awesome. He surely knows how to work a crowd. The bartender personality left more to be desired. He seemed irritated and was just slow! Way to slow considering there was barely anyone at the bar. Our server was nice, but he made it clear he was new and it was telling. Nice place, but the food has lost its luster. It was blah.

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2. HF

   HollyF

   Charleston

   9 reviews

   vip
   5.0

   9 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Food and drinks were delicious. Service was excellent and our appetizers and entrees came very quickly. Nice evening out.

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3. K

   Kshiteej

   1 review

   5.0

   1 review

   Dined on November 29, 2022

   overall5food5service5ambience5

   AMAZING food bro it was so good like literally one of the best resteraunt

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4. DC

   DeborahC

   Washington DC

   14 reviews

   vip
   3.0

   14 reviews

   Dined on November 15, 2022

   overall3food3service3ambience4

   Food was not hot ( ie temperature ) and was overpriced for what it was .. wasn’t terrible but wouldn’t rush back there

   Casa del Barco - Short PumpResponded on November 17, 2022Hi Deborah, Thank you for the feedback about food temperature. That is an important part of a meal and we will continue to make it a focus for us. As one of Richmond Magazine's "Best Seafood Restaurants in Richmond" this year, we do offer entrees at all price points, but for a fantastic deal please consider our $1 oyster happy hour including raw, roasted, or fried options, available at the bar Monday - Friday from 4-6pm.

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5. OT

   OpenTable Diner

   Raleigh

   3 reviews

   1.0

   3 reviews

   Dined on November 5, 2022

   overall1food2service1ambience1

   Very poor service and bland food.

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6. N

   Neil

   Chicago

   29 reviews

   vip
   3.0

   29 reviews

   Dined on November 5, 2022

   overall3food3service1ambience2

   The food was average (bland) and the service was not worth the automatic 20% “service” fee added to the bill. We waited a long time for someone to take our order and then we never saw anyone again until they quietly left the check on the table. We don’t need a lot of attention, but stopping by to make sure the extra tortillas we were promised actually made it to the table would have been nice. Not a repeat place for us.

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7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on October 29, 2022

   overall3food4service1ambience4

   The server we had rarely came by our table to ask if we needed anything. We were out of chips quickly and went without the endless chips and salsa that is advertised. We also all ran out of water and did not get refills until we flagged down our food runner. So that wasn't her job. The frustrating thing was our waiter told us a 20% gratuity was already includes. He did not even try to keep us content while we were there.

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8. BL

   BirdieL04

   Richmond

   97 reviews

   vip
   4.0

   97 reviews

   Dined on October 27, 2022

   overall4food4service4ambience4

   menu has changed a lot and service was good, but slow with the number of people there.

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9. DZ

   DanaZ

   1 review

   4.0

   1 review

   Dined on October 23, 2022

   overall4food3service5ambience5

   I think they should have asked how spicy we wanted the food. I had one that was too hot and spicy to eat.

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10. MM

    MeredithM

    Orlando

    6 reviews

    5.0

    6 reviews

    Dined on October 23, 2022

    overall5food5service5ambience5

    Fantastic experience. Our server was phenomenal.

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11. OT

    OpenTable Diner

    Richmond

    1 review

    1.0

    1 review

    Dined on October 22, 2022

    overall1food2service1ambience1

    Awful from start to finish. Table wasn’t ready, staff was nice but incompetent. Way too many things weren’t explained about the ordering process . We had orders through scanning the qrcode and the waiter and it was just a cluster. Regret the fact that we recommended this place to our friends for my wife’s birthday. Total disaster.

    Casa del Barco - Short PumpResponded on October 27, 2022Sorry for your experience, and thank you for letting us know. We will try to do a better job with communication and coordination of service in the future.

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12. J

    Jess

    1 review

    3.0

    1 review

    Dined on October 22, 2022

    overall3food5service5ambience5

    I’m very confused by the 20% service charge that’s automatically added on. It was not clarified whether that was the tip for the server, or another fee. Very odd.

    Casa del Barco - Short PumpResponded on October 24, 2022Hi Jess, I'm sorry for any miscommunication about the service fee. Having that in place allows us to guarantee all staff a professional wage, and no additional gratuity is required.

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13. O

    Orla

    1 review

    1.0

    1 review

    Dined on October 10, 2022

    overall1food2service2ambience2

    Hostess was not considerate and left us waiting even though we had reservations. Server was nice but seemed bothered that we did not include more than the 20% service charge. Food was mediocre.

    Casa del Barco - Short PumpResponded on October 14, 2022Hi Orla, I'm sorry about the subpar service experience on your most recent visit. You are correct, no additional gratuity is required and we will continue working to make sure we do go above and beyond in the future.

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14. OT

    OpenTable Diner

    Washington DC

    2 reviews

    4.0

    2 reviews

    Dined on October 1, 2022

    overall4food3service3ambience4

    Food was ok. I didn’t like that the 20% gratuity was automatically added to the check no matter the size of the party.

    Report
15. A

    Abby

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    This was the first time we went to Casa Del Barco and it was phenomenal. The service was incredible, food was amazing and came to us hot and fast on a busy Friday night. Such a nice and fun atmosphere for a fun date night or celebration. We will definitely be returning!

    Report
16. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on September 16, 2022

    overall3food5service5ambience3

    Server was an outstanding personality but the process shows the signs of the time. Efficiencies, speed of food and drink was inefficient. The ordering process was arduous. I hope this restaurant improves overall efficiencies as the food is wonderful. The new operating procedures reflect the obvious lack of patronage

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17. KS

    KaitlynS

    Richmond

    1 review

    1.0

    1 review

    Dined on September 16, 2022

    overall1food4service1ambience1

    This was the first time I’ve had an awful experience at this restaurant. We typically go downtown often, but the short pump was such a let down. After making reservations, we found out happy hour is only at the bar. Odd, but okay. We asked to be moved. The server was noticeably annoyed moving us. We finally get seated and no one comes up to us for a good amount of time. We finally order and get told we did it wrong so they had to fix it. We re-order margaritas and mine comes out wrong. I let them know I ordered a different flavor and the waitress brought the ticket to me saying “it was put in as this”. Turns out the other waiter put it in incorrectly. Again, she was noticeably annoyed about this. Overall it was an awful experience and I won’t go back to this location.

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18. WG

    WillG

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience4

    We had an early reservation on Sunday (was not necessary they were not busy) and we weren’t sure what to expect but the service was great. Even though we decided to use the QR code service, they were still attentive and pleasant. The food was delicious. I’m not sure why this restaurant isn’t busy very often but I thought it was terrific. Will definitely go again. Probably sooner rather than later.

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19. L

    Larry

    Richmond

    10 reviews

    3.0

    10 reviews

    Dined on September 3, 2022

    overall3food4service3ambience1

    When she seated us, the hostess told us there would be a 20% fee added which would be split up by the entire wait staff. At the end of the meal, the waiter told us the total bill amount without offering to show us an itemized bill. He did confirm the 20% had been added. I gave him my debit card. He returned it inserted in a handheld card reader. The screen then asked for a tip. I told the waiter I thought we paid his tip via the 20% fee. He said, “yes and no”. I reluctantly added a tip given the awkwardness of him standing there while I made a decision. In the end I paid 35% in fees and tips. Is the 20% my part of assisting the business owner pay the wait staff? Poor business model and won’t go back.

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20. G

    Gigi

    1 review

    5.0

    1 review

    Dined on September 2, 2022

    overall5food5service5ambience5

    Great service- very attentive! Delicious food, too. It was a little pricey- $186 for a family of 5.

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21. M

    Mimms718

    New York Area

    7 reviews

    3.0

    7 reviews

    Dined on August 31, 2022

    overall3food3service4ambience5

    We had high hopes for Casa Del Barco, but it fell way short of the mark. It is...truly a beautiful eatery. The chips and the salsa were great. But the meal itself - meh. I'm not sure why a chicken taco is dosed in tinted mayonnaise. Nor why an Al Pastor had such low quality meat - straggly little bits with a lot of tough sinew. Either way, I will not be making this a place to return to for tacos. The frajitas were just ok. The meat, in this case, chicken, was very good. But overall as a dish, lacked flavor and complexity. Really disappointing. If you like Americanized Mexican food, then this is fine. But if you want the real deal, give it a pass.

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22. PM

    PatrickM

    1 review

    2.0

    1 review

    Dined on August 27, 2022

    overall2food5service1ambience4

    Our server was awful. Slow and when we asked a question about the menu, he said “I don’t know, I just started”. Too bad—the food was good.

    Report
23. JD

    JustinD

    1 review

    5.0

    1 review

    Dined on August 26, 2022

    overall5food5service5ambience5

    Dinner was great. A little pricey but well worth it. Will go back!!!

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24. ML

    MargaretL

    New York Area

    8 reviews

    4.0

    8 reviews

    Dined on August 13, 2022

    overall4food5service3ambience5

    Although this is a place where you order on-line, you do have a server and she was pleasant but clearly over stretched and we had to wait longer than we should and she forgot items after asking if we wanted more ......

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25. s

    stacw

    Las Vegas

    2 reviews

    2.0

    2 reviews

    Dined on August 10, 2022

    overall2food1service3ambience3

    Overpriced for the food that is served. My mahi burrito came with a fish stick in it. Don’t be fooled by the happy hour specials, it is only at the bar. However, our server was very friendly.

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26. OT

    OpenTable Diner

    Raleigh

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    Great food!

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27. AK

    AshleighK

    Richmond

    1 review

    5.0

    1 review

    Dined on August 2, 2022

    overall5food5service5ambience5

    Brayden was our server and she was the most cheerful server i’ve ever met! No matter what we needed she was so happy to get for us! The food was also delicious as always. We sat outside on the patio and it was very peaceful!

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28. OT

    OpenTable Diner

    Richmond

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food3service2ambience3

    Nice location and convenient to the mall. Food and drinks are average. The mobile ordering and automatic 20% service charge makes the experience not worth it. It’s hard to enjoy dinner when everyone is on their phones trying to make sure their food is submitted at the right time (apps vs main course) and ordering drinks. There seemed to be a disconnect between the waiters, the bar and the kitchen.

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29. d

    davidh

    Philadelphia

    5 reviews

    2.0

    5 reviews

    Dined on July 30, 2022

    overall2food4service1ambience4

    So let’s begin with the fact that I have no problem with 20% being added to my bill for gratuity IF the service is good. We sat down we were given water and did not see the waiter again until I flagged him down for boxes. My wife’s tacos weren’t good. She wound up leaving them half eaten and sharing with me. You order the food from your phone which is kind of a pain in the butt. At the end of the day the service was lacking. The manager and the hostess were really nice.

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30. BP

    BeverleyP

    Richmond

    1 review

    4.0

    1 review

    Dined on July 30, 2022

    overall4food5service4ambience5

    Family get together birthdays

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31. ST

    ShurylT

    Richmond

    3 reviews

    3.0

    3 reviews

    Dined on July 29, 2022

    overall3food3service3ambience4

    Great atmosphere. Wonderful alcoholic drinks. Server was ok not sure worth 20%. Food came to table cold.

    Report
32. J

    Jamie

    Richmond

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5

    Great service, great food, and great atmosphere! Will definitely be going back!

    Report
33. VM

    ValerieM

    Richmond

    12 reviews

    1.0

    12 reviews

    Dined on July 24, 2022

    overall1food1service3ambience3

    I took home leftovers and there was a bolt/screw in my food. I chipped a tooth. I called the restaurant and emailed 7/25, but no one has responded. I reported to the Department of Health. I will try to call them again today after they open. I went to the dentist this morning and had my tooth repaired.

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34. WD

    WilbertD

    Washington DC

    1 review

    5.0

    1 review

    Dined on July 22, 2022

    overall5food5service5ambience5

    Exceptional service m. Chef Danny was amazing!!

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35. DA

    DavidA

    Richmond

    41 reviews

    vip
    5.0

    41 reviews

    Dined on July 20, 2022

    overall5food5service5ambience5

    The food and service are excellent and we enjoy coming here for lunch & Happy Hour.

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36. DA

    DavidA

    Richmond

    41 reviews

    vip
    5.0

    41 reviews

    Dined on June 23, 2022

    overall5food5service5ambience5

    The food and drinks were good. This is a great place for a Happy Hour or dinner.

    Report
37. AS

    AkilahS

    Richmond

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience4

    I went to Casa Del Barco to celebrate my birthday with my husband. I always come a get the chicken and mushroom empanadas as well as the Mexican corn. I have never had a bad experience. Ordering using the QR code has gotten better over time. The service was great along with the electronic ordering. Our server was very attentive and assisted with locating specific items on the menu. I tried something new this time. I had the Caesar salad with avocado and my husband had the shrimp fajitas with chicken. Everything from the empanadas to corn was excellent. I will return!!

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38. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience5

    Great location, good and ambiance.

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39. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food3service3ambience4

    Father’s Day ordered appetizers and they came with the meal instead of first

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40. AG

    AnthonyG

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Really enjoyed our first time. We will definitely be returning

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