Carluccio's - Marriott Heathrow

Carluccio's - Marriott Heathrow reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jonathan

   London1 review

   3.0

   Dined on April 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service but we paid £30 for parking. Ridiculous.
   

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2. M

   Michael

   Greater Boston1 review

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This restaurant is located in the Marriott Heathrow and was a great choice during an overnight stay at this hotel prior to my flight the next morning. The menu had something for everyone in my party of six and the quality of the food well exceeded expectations. Our server was excellent as was all of the restaurant staff. Will definitely come here again on my next journey through Heathrow. Highly recommended.
   

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3. B

   Beata

   London2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Well done Team.
   

   Carluccio's - Marriott HeathrowResponded on April 5, 2025

   Dear Beata, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

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4. RP

   RuthiePoo

   London5 reviews

   4.0

   Dined on March 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fantastic reliable Italian food and great server who was supremely happy and attentive. Perfect place to eat before flying out the next morning. But it is in an airport hotel which had no ambiance but that’s not Carluccio’s fault!
   

   Carluccio's - Marriott HeathrowResponded on March 13, 2025

   Dear RuthiePoo, Thank you very much for your review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

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5. 一雄

   Tokyo1 review

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   当該レストランで計2回食事したが店舗のスタッフから人種差別を感じた。 具体的には他の客は4人用テーブルに案内されてるのに此方のリクエストはダメ。 飲み物・料理の配膳も後回し。 二度と行きたくありません。
   

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6. A

   Angela

   London8 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Party of 5 ordered drinks but didn’t turn up one drink was ordered a bit later that turned up straight away the other 4 we had to chase they had forgotten. Ordered the food asked if chips came with the meal she said yes. Food arrived sporadically the last meal turned up 5 mins after the others they had to start or else it would have cold. No chips with the meal. Then were told it doesn’t come with chips had to wait for chips. Some of the party had finished their meal and the waitress removed their plates and asked if they wanted to see the dessert menu whilst 2 were still finishing their meal that was served late! The manager must have noticed our frustration but didn’t bother to come over himself he just made himself look busy by running from one area to another but the waitress returned eventually saying we would get dessert on the house. The food was the only good thing but the service was a shambles. The staff were obviously very new, didn’t understand the menu no common sense and communication very poor. We were local, imagine staying in that hotel it must be a shock witnessing this fiasco paying hotel prices as I imagine we weren’t the only people complaining. Wouldn’t go back, wouldn’t recommend. Needs major improvements especially staff training as it just seemed they were thrown into the deep end!
   

   Carluccio's - Marriott HeathrowResponded on March 13, 2025

   Dear Angela, Thank you for taking the time to let us know about your experience and sharing your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent such inconveniences from occurring in the future. I hope you would give us a second chance to serve you better on your next visit. Kind Regards, Julian Thanasi
   

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7. R

   Raj

   London4 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant and food was very good, lovely atmosphere relaxing and not too formal or too casual. Menu has great choices and variety of fish, poultry, pasta and pizzas. The bar which wraps around the entrance lounge and restaurant can try and make you a cocktail which may not be on the list
   

   Carluccio's - Marriott HeathrowResponded on March 13, 2025

   Dear Raj, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

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8. C

   Chris VIP

   London15 reviews

   4.0

   Dined on February 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Always good food (the steak was cooked perfectly and very tasty).we always book here when we stay at the hotel before a morning flight and it never disappoints. Nothing fancy, just a good selection of Italian food and other good things.
   

   Carluccio's - Marriott HeathrowResponded on March 13, 2025

   Dear Chris, Thank you for your review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

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9. B

   Beata

   London2 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was fantastic, the staff was very helpful, the decoration reminded me of being in Amalfi again. I highly recommend it, the food was delicious
   

   Carluccio's - Marriott HeathrowResponded on March 13, 2025

   Dear Beata, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

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10. A

    Alberta

    London1 review

    5.0

    Dined on January 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Overall a very enjoyable evening especially the service - thank you, we will be back.
    

    Carluccio's - Marriott HeathrowResponded on March 13, 2025

    Dear Alberta, Thank you very much for your wonderful review and I look forward to welcome you back. Kind Regards, Julian Thanasi
    

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