Burntwood Tavern - Rocky River

Burntwood Tavern - Rocky River 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. O

   Owen

   Cleveland1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   4:30 reservation - didn’t get our food until 6:35. Quite possibly the worst service I’ve ever received. When we asked about the status of our food the “manager” said “if you don’t like it you can just leave.”
   

   Burntwood Tavern - Rocky River已在1天前回覆

   Hello Owen, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience during your Mother's Day visit. We strive to provide a pleasant dining experience for all our guests, and it's clear we fell short in this instance. I apologize for the delay in receiving your dinner order in a timely manner. Your comments are important to us, and we will be addressing these issues with our team and Manager to ensure they do not happen again in the future. I assure you that we value all feedback, whether positive or negative, as it helps us improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Management
   

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2. S

   Susan

   Cleveland1則評論

   1.0

   在2025年4月20日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 3

   Spent $279 for the worst buffet I've ever had. Poor food and service. I will not return.
   

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3. J

   Jordan VIP

   Cleveland69則評論

   5.0

   在2025年3月10日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The smash burger is so good. I love it. Service was great, food was great, the atmosphere was comfortable.
   

   Burntwood Tavern - Rocky River已於2025年3月20日​回覆

   Jordan, Thank you so much for your five star review, we really appreciate you taking time out of your day to let us know how we are doing. I am glad you liked our smash burgers, they are a popular item and one of my favorites too! We here at Burntwood strive to have guest experiences like this and are very pleased to hear we have hit the mark with you and your experience. We hope to see you back really soon!
   

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4. R

   Rose

   Chicago33則評論

   5.0

   在2025年1月31日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great service and food. Love the lunch menu and ambiance
   

   Burntwood Tavern - Rocky River已於2025年2月3日​回覆

   Rose, Thank you so much for your five star review and your kind words regarding our menu and ambiance. We look forward to having you visit us again, have a lovely rest of your day!
   

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5. D

   Dionna

   Cleveland11則評論

   5.0

   在2025年1月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great location, delicious food and pleasant atmosphere.
   

   Burntwood Tavern - Rocky River已於2025年1月20日​回覆

   Thank you for your five star review. We appreciate the feedback and are thrilled you had an enjoyable experience all around. Have a lovely rest of your evening and hope to see you back very soon!
   

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6. L

   Louise

   Cleveland11則評論

   4.0

   在2024年12月29日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Our party consisted of 5 adults with winter coats. We ended up in a both that was crowded for our group. A table was also offered, but that would have been crowded too. Service was excellent and friendly.
   

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7. J

   Jordan VIP

   Cleveland69則評論

   5.0

   在2024年12月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Lunch was perfect. Food was great. Service was awesome and the restaurant was so warm and welcoming with all of the Christmas decorations. We Love this place.
   

   Burntwood Tavern - Rocky River已於2024年12月24日​回覆

   Jordan, Thank you for your kind words, we are so glad you loved everything from food, service, and the ambience. We take great pride in making sure our guests get the best experience ever and hope to see you back soon.
   

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8. L

   Len VIP

   Cleveland24則評論

   4.0

   在2024年12月8日用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   Good value and great food. Sat in the bar on a Sunday afternoon and enjoyed the quiet surroundings.
   

   Burntwood Tavern - Rocky River已於2025年1月26日​回覆

   Thank you so much for your review, you feedback is very valuable to us. We hope to see you back soon, have a lovely evening.
   

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9. A

   Ana VIP

   Cleveland19則評論

   5.0

   在2024年12月8日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   We order mostly from the Starter menu items. They were all good. The chicken flatbread, ordered 3 in my party, was on the colder side than on the warmer side. But we all ate them.
   

   Burntwood Tavern - Rocky River已於2024年12月16日​回覆

   Ana, Thank you so much for your review. We do strive to make our food hot and fresh but I see we have fell short this time. I appreciate your honest review, so I am able to address the issue. We hope to see you back in soon to make your next visit even better.
   

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10. L

    Leslie

    Cleveland4則評論

    3.0

    在2024年11月27日用過餐

    1. 整體 3
    2. 食物 3
    3. 服務 1
    4. 氛圍 5

    Unfortunately our service was very slow, and we weren’t checked on at all once we got our food. My son’s burger was burnt. And we ordered a drink that never came. We tried to be patient because the server said she was very new. But unfortunately it was a poor experience all around.
    

    Burntwood Tavern - Rocky River已於2024年12月2日​回覆

    We are so very sorry to hear about your negative experience. We do try very hard on a daily basis to make sure our guests leave our restaurant happy but it seems we failed during your visit. Again, we apologize and we hope to see you again soon for a much better experience.
    

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