Buffalo Wild Wings - Kokomo
My 18 year old grandson, his father and I all being avid Packer fans went to BWW to watch the opening game of the 100th NFL Season on Thursday 9/5/2019. It was a great choice on our part.
We were sat at just about the BEST TABLE in the entire building to watch football from. Our server was very attentive and efficient by taking orders and refilling drinks without being in the way when the game was in progress.
The food was as good as we expected it to be. The orders were brought out quickly and were exactly what we had ordered.
The Manager even stopped by the table to invite us back next week.
Overall the food was great and priced reasonably. The service was great. A real five star experience!
There was a mix up of some sort when we first got there which resulted in our appetizer not getting to our table for over an hour. Our server was very informative the whole time and was extremely apologetic. She ended up having the manager bring it out to explain the situation and the manager was very friendly and also apologetic and gave us two appetizer platters for free for their mess up. We were here to watch the NFL Playoffs so we were planning on staying a food while anyways. Mistakes do happen, it's how you address them and fix them that can make or break your business and this occurrence was taken care of nicely.
The only thing wrong with my visit was before my visit I called a head of time to make reservations because we had a big party, so I wanted to give them a heads up, but was informed they can reserve but may not honor it when you arrive, that needs to change in your policy, or don’t say you can reserve a table on Open Table
Restaurant had no clue we had made our reservation through the app. They did a great job squeezing our group of nine in though, even though they were busy.