Buca di Beppo - Southlake

Only issue was bathrooms needed attention from when I arrived as there was clutter and no hand-towels to dry hands. I reported to manager. When we were done and my son had to use facilities, it was in the same shape with no hand-towels still. There was no air dryer either so we had to wipe on our clothes for a second time.

Service was slow on refills, getting to go boxes and getting the bill. We were there 2 hrs, we weren't rush but then again service was slow. A regular entree were small, recommend ordering anything with pasta, you'll get your moneys worth. Plan on going back the future.

We’ve been here before and always enjoyed ourselves. The food was still good by the service was poor and they seemed to be out of everything; like forks, a bartender, etc... hopefully they just had a bad night

I had reservations and after checking in with the hostess stand 5 mins early, people that came in after us with the same reservation time or later were sat before us. Then we were finally sat and told that we weren’t actually checked in at the hostess stand. The noise level has always been loud so that was expected. The fried mozzarella cheese was stale and overcooked. The chicken parmigiana was over cooked with burnt edges. This is the first time that the food at this restaurant as been this poor quality. Disappointing Valentine’s Day experience.

Valentines day, we were told the kitchen booth would be available when we made the reservation. Upon arrival we were advised that it's first come first serve. Luckily the manager was able to seat us near the kitchen while we waited for it to open up and then move to the kitchen booth.

We had a very great family dinner here in celebration of a birthday. The service was excellent the food was good with some meals being very good others being average but in all the food was good. We sat in a bar area with seven of us including two children and it was quiet we could talk and we enjoyed our dinner there very much. We will come again for another family get together in the future

It was all wonderful

My experience was very underwhelming to say the least. The food was mediocre and my spaghetti was sweet which I hate. I do not plan on returning.

Made a reservation but still had to stand and wait 45 minutes to sit down. Waitress was wonderful and food was good thought it was a bit overpriced.

The food was good, our server was very good, but the whole night was dampened by the fact that we were seated 45 minutes after our reservation. Management needs to plan and execute better, there is a reason we make reservations for a particular time. We saw several groups walk out.

It took us an additional 30 minutes beyond our reservation time to get seated. Yes, it was New Year’s Eve, but not first time we had to wait a significant period beyond our reservation.

The last time we visited a Buca was in Denver thirteen years ago. I remember the food being very flavorful and lots of garlic which I enjoyed. The food was just OK this time around and not a great value for the amount we spent. We probably will not be going back.

It was our 1st time eating there. The lasagne was 95% ricotta. I prefer a larger ratio of meat to ricotto. The pepperoni pizza was very greasy. The calamari was tough. The best part of the $100+ meal was the mixed greens salad and garlic bread. So, the cost/value versus the quality of the food was incompatible. The waitress kept apologizing for the lack of quality service. It was definitely overbooked because there was not enough staff to accommodate the clientele.

We went for lunch on Christmas day. The short wait was well worth it. The service was great and the food was over the top. We had a group of 11 and was the perfect place to go

Food and service were excellent even on Christmas Day. Cannoli are remarkably delicious. Even the shell is good.

The wait was crazy as we had a reservation. But they seated us as quick as possible. Food was amazing and the server was ever so kind. Making Christmas traditions I feel!

We had reservations and had to wait an hour to get in and several people had been waiting for 2 hours and still weren’t in. I thoughts reservations meant your table was reserved...not so here.

Server was amazing, food great.

Jennifer our server was great!

Celebrating Christmas with my adult children...normally love this place but service ‘was the absolute worst ever experienced here....when we finally got food items they were barely warm...server asked multiple times for things before he got around to...never got 1 refill on waters/soda. Took forever to check out and pay as well...overall a huge disappointment ....would have liked a nearly full refund but didn’t want to cause a scene during a family holiday etc

Had to wait over 30+ minutes beyond are reservation time before we were seated.

It was a busy night....Christmas Eve...so the place was packed. Our server did her best and the food was good and plentiful.

Went for Christmas Eve. Party of 5. They tried to seat us at a table of 4 which I had to tell them that would not work. Food was a little cold but overall it was okay.

Just wouldn’t advise to go on Christmas Eve they were really busy ( understandably)

The service is always entirely too slow at this location.

Made reservation on Open Table for 6:30pm and arrived 10 min early (group of 10). We waited over an HOUR to be seated. The hostess kept lying to us saying the table was being cleaned and would just be a few minutes (told us that 5 times). Service was crap. Only gave us 3 sets of silverware for 10 people. After asking twice for more, got up and took them from other empty tables. Server never bothered to clear empty dishes. We had to clear our own dishes!!! Someone from the table next to us had dropped their credit card on the floor. I saw it (after they had already left). When the server came with our bill I gave her our credit card and then very clearly showed her the other card and told her where I found it - recommending she might be able to track them down and notify them. The (brain-dead) server returned with our tab run up on the card I'd found!!! We got it corrected. Horrible service with nobody in charge. Do not eat here!

Incredible cuisine, large family style portions....Flavors were outstanding.

Lasagna was burnt. Chicken Alfredo was bland. The garlic cheese bread was awful.

Server passed our table a dozen times with empty drink glasses...then when she decided to finally refill our drinks she gave us the wrong drinks. Portions were too small for the price. I felt like we paid for appetizers instead of entrees. No way their small serving serves 3 people much less 2.

Thanksgiving

Group waited over 30 minutes past reservation time. When finally seated, we were told that they had no traditional thanksgiving available. In fact had sold out about noon. I do understand how this can happen however, we could have been informed by the hostess or other staff in the waiting area. Just not acceptable so we left.

We made reservations for Thanksgiving -- they advertised a turkey dinner online. We had a reservation for 2:30pm. After we were seated we were told they were out of turkey. Our server was super nice and it was clear there was nothing she or anyone else could do -- but there should have been a sign in the window or the hostess should have told us when we checked in. As we made the reservation under the assumption that we were going for a traditional Thanksgiving meal, something should have been done to make it right -- free dessert at the least. At 3pm on Thanksgiving if you don't already have plans you can't go elsewhere, so we stayed. It took an hour to get our lasagna, which is waaay too long. It was fine -- we were grateful to be together as a family, and laughed at the ridiculousness of it all (they were also out of Dr Pepper, forgot to bring our appetizer, and then had trouble with the credit card machine) -- but due to the lack of communication, failure to make it right in some way, and what felt like a bait and switch, we won't be back.

Drove in from Austin to take my daughter at UNT out to eat for Thanksgiving. We had a reservation for 2pm. I chose Buca for the traditional Thanksgiving menu. When we arrived we were told that they ran out of Turkey and had very little sides left. No biggie, so we just selected items off the main menu and had a Great Experience!

We made reservations over a month ago because they were to be serving both Italian and traditional Thanksgiving dinner. Our reservation was at 1:30 and we were told they had already run out of the Thanksgiving meal. We were not pleased as that was why we went but made the best of it. As we were leaving, we saw others who were eating the Thanksgiving dinner. Will not go back.

Very slow service, employees don’t seem happy

Wonderful service. Waitress was engaging and had very good. customer service. Food was excellent as always.

Way too much money for the quality

Too expensive!

Staff was very friendly and accommodating. It was fun celebrating a birthday and we loved the ice cream sundae and Happy Birthday song. Food was excellent.

Great food and JP was an awesome server!

They sat us in the bar area under a light that was flickering so I asked to move. Then I asked if they had carafes of wine which I was told they did. The waitress opens a $45.00 bottle of wine at the bar and brings it to our table and tells me this is the same amount of wine that is in a carafe. Well I am sure it is but I did not order that and you should Never open wine at the bar before the customer sees it. I didn’t want to make a huge deal since we were celebrating my birthday. Overall left very disappointed the wine was not what I would have bought. Took it home and dumped it.