Buca di Beppo - Pineville

3.7
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1126 Reviews
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$30 and under
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Italian
Conveniently located next to the Carolina Place Mall, at the intersection of Carolina Place Parkway and Prineville Matthews Road, is the best Italian restaurant in Pineville, NC, Buca di Beppo. The moment you walk in the door you know you are in for a treat. We make sure that every guest feels like family with our stellar staff attending to all of your dining needs and our specially trained chefs producing mouthwatering creations that are sure to delight. When you want authentic Italian pastas, entrees, and pizzas served in family style portions, there’s really no other choice! If you have special events coming up on your calendar, book a semi-private dining room or let us provide the catering. We have several catering packages full of everyone’s favorites or you can customize a package to your exact needs. Regardless of the event or celebration, your Pineville Buca has got you covered! Make your reservations or come in today!
What 1126 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
4.0
food
3.6
service
3.8
ambience
3.6
value
Noise · Moderate
65% of people would recommend it to a friend
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a
Charlotte
14 reviews
Dined on March 6, 2020
Overall2food3service1ambience2

My husband and I used to love Buca, but the last two times we have gone have been a total let-down. The place just seems to be completely Mis-managed now. This Friday we went about 8pm, and our poor waiter was completely overwhelmed - he basically had an entire room with two large birthday parties going on at once. Not his fault, but my husband and I just got totally lost in the chaos. When our food came it was ok, but the chicken was dry and my husbands meatball had wax paper cooked in it. He bit into it and freaked out a little, but when he realized what it was he was ok. At any rate, our meal for two totaled $75 for just chicken Parmesan and spaghetti and two teas. We could have gone to many more better Italian restaurants for the same price and had a much more enjoyable experience. Won’t likely be back anytime soon.

ER
Charlotte
2 reviews
Dined on March 5, 2020
Overall5food5service5ambience5

Always a great experience! The food is always amazing!

Buca di Beppo - Pineville
Responded on March 9, 2020

We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Buca di Beppo soon!

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OT
Charlotte
1 review
Dined on February 23, 2020
Overall1food1service1ambience1

I still had to wait to be seated even though I had a reservation. The service wasn’t great since we overheard the servers conversation about who who stay and close to serve us. And the food wasn’t hot just warm enough to eat and it wasn’t seasoned at all. I will not be back.

Buca di Beppo - Pineville
Responded on February 24, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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D
Charlotte
16 reviews
Dined on February 22, 2020
Overall2food4service1ambience3

Our reservation was 6:00. We finally got food at 7:45. According to our waitress they were “backed up in the kitchen”. We had spaghetti and meatballs, how long can that take when I am sure the meatballs and sauce at prepared ahead? The whole place was full of grumpy people with no food. When the food came it was hot and well prepared.

OT
Las Vegas
1 review
Dined on February 15, 2020
Overall4food4service5ambience5

Great experience taking large group (11) of teenagers to dinner. Sat in "Pope Room" with round table was fun. Only negative was 30 minute wait even though we had a reservation. Will go again.

Buca di Beppo - Pineville
Responded on February 18, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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RT
Charlotte
19 reviews
Dined on February 15, 2020
Overall3food3service3ambience3

We made a reservation for 6:30pm on Saturday and arrived a few minutes early. We weren't seated until after 7pm. The restaurant had plenty of room but was understaffed. The food and service were good but the wait staff was busy with too many tables.

Buca di Beppo - Pineville
Responded on February 18, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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DH
1 review
Dined on February 14, 2020
Overall5food5service3ambience5

Amazing food!! We went on Valentine's Day and it was incredibly busy and we waited over an hour to get seated even with reservations. The servers were understandably struggling, but did an amazing job. Overall, fantastic experience and we will definitely be going back!!

Buca di Beppo - Pineville
Responded on February 18, 2020

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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OT
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Good food and good service great atmosphere

Buca di Beppo - Pineville
Responded on February 18, 2020

Thank you! We look forward to welcoming you back to Buca di Beppo soon!

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OT
1 review
Dined on February 14, 2020
Overall5food5service5ambience4

Valentine’s Day

Buca di Beppo - Pineville
Responded on February 18, 2020

Thank you for choosing Buca di Beppo. We appreciate you for taking the time to review our restaurant.

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JD
Charlotte
9 reviews
Dined on February 14, 2020
Overall1food1service2ambience2

The restaurant was overbooked and it took 45 minutes after our reservation to be seated, there was a shortage of cups and silverware, appetizers did not all come out together and had to request them several times, food came out with frozen cheese on top of hot meatballs, salad arrived at the table after we asked for it and after our main dishes were served. Manager on duty was less than willing to believe us about the cold cheese and did not even apologize for anything that evening. Needless to say not a pleasant dining experience.

Buca di Beppo - Pineville
Responded on February 18, 2020

We are so sorry to hear that we let you down – especially on Valentine's Day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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NP
Charlotte
3 reviews
Dined on February 14, 2020
Overall4food4service5ambience4

The food and service was great!! The waitress was very knowledgeable and she even song baby shark to a table next to us because the toddler was cry. And they stopped right away.

Buca di Beppo - Pineville
Responded on February 18, 2020

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

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OT
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Fabulouso!

Buca di Beppo - Pineville
Responded on February 18, 2020

Thank you for choosing Buca di Beppo. We appreciate you for taking the time to review our restaurant.

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KO
1 review
Dined on February 14, 2020
Overall4food4service4ambience3

This place is designed for “Family Style” dining, meaning that all of the food comes in two sizes; small and large but is sized designed to be shared among the table. Small size is probably sized for three for example. It makes for a fun, sharing, family experience when you and your friends, family, business assoc., church/hobby group want to go out and do something fun.

Noise level? As my wife said, “It’s Italian, it’s gonna be a little loud!”

True, it was but we had no problem hearing normal conversation and it was a packed house.

The food itself? Great! Great red sauce, lasagna is sized for a King and tastes fantastic, pasta dishes were out of this world, and the chocolate cake and cannolis blew us away!

Service? Good, could have been a little better. We didn’t get bread before our meal, as others did; didn’t get plates until after our food arrived but he was very friendly and attentive.

We highly recommend them.

Buca di Beppo - Pineville
Responded on February 18, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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CK
Charlotte
9 reviews
Dined on February 8, 2020
Overall3food2service2ambience2

Just ok. Not our best visit to Buca. Service was slow and food was average not great.

Buca di Beppo - Pineville
Responded on February 11, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
1 review
Dined on February 1, 2020
Overall3food5service2ambience4

We made a reservation and end up eating at the bar because the girl forgot. Also there were many people older over the wait

Buca di Beppo - Pineville
Responded on February 3, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
New England
1 review
Dined on February 1, 2020
Overall4food5service3ambience3

The service was mediocre; Not great but not bad either. I asked for water without ice and was brought water with ice. The waitress asked if we wanted more bread, we said no thanks, but she brought some anyway. Our table only had one set of silverware, which we didn’t notice until we needed it and didn’t have it. Again, nothing really bad, just not great.

The food however was very good! It is obnoxious that you can’t order a normal sized serving. Everything is “family portions, either 3 or 5 servings. I ordered the prosciutto stuffed chicken which was fantastic! My wife ordered the manicotti which was also very good.

The walls of the restaurant itself are very busy. The decor is very Italian and also somewhat odd at times.

This feels very much like a place that would be great for a large family dinner. Overall a pretty good experience!

Buca di Beppo - Pineville
Responded on February 3, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
Charlotte
2 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

We had a great time! Food and service were delicious

Buca di Beppo - Pineville
Responded on January 31, 2020

Thank you! We hope to see you at your nearest Buca di Beppo soon!

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OT
Charlotte
1 review
Dined on January 11, 2020
Overall2food2service3ambience4

Server might have been a little overworked to her defense. But the food was not good tonight which isn’t usually the case. Maybe just a one off situation. Anyway the manager was very gracious and took care of us so I definitely will be back and I have a feeling it’ll be better next time.

OT
Charlotte
2 reviews
Dined on January 11, 2020
Overall3food4service3ambience4

Took forever to be seated even though we had a reservation. Other tables that showed up after us were seated before us (about 5 separate tables). Service was extremely slow (had to flag server down for refills). Food was good, but not worth the trouble.

Buca di Beppo - Pineville
Responded on January 13, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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l
Charlotte
2 reviews
Dined on January 11, 2020
Overall3food5service1ambience5

The food was great, service not so much. We had a large party and had to keep asking for items such as refills or food which didn’t make it to the table. At the end, we spent almost an hour trying to get the check correct.

Buca di Beppo - Pineville
Responded on January 13, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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AA
Charlotte
5 reviews
Dined on January 11, 2020
Overall2food1service3ambience1

Terrible food and way overpriced. Makes Olive Garden look like Ruth Chris of Italian food.

Buca di Beppo - Pineville
Responded on January 13, 2020

We apologize your meal did not meet your expectations. Our guests' feedback is highly valuable to us and will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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B
Charlotte
32 reviews
Dined on December 31, 2019
Overall4food5service3ambience3

This is our annual New Years eve go to place. The food is always more than you could ask for and very tasty. The cheesy garlic bread isn't like it used to be so that will be off our list going forward. But the rest was very good.

The server, although pleasant enough when she did talk to us, rarely even looked our way every time she walked by. We had to try to 'grab' her to ask for drink refills. And at the end, we had to ask 2 people to get her so we could get our ticket. We even had to ask a different server for to-go containers. And we got those before she even came back.

The noise level is usually a little elevated and that's expected. Sadly, we had a family right behind us with a very small child that must have been testing their voice. Granted, the parents tried to keep the squealing down, but it was what it was. Can't blame the restaurant on the happy baby. :)

Buca di Beppo - Pineville
Responded on January 3, 2020

Thank you for dining with us! We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team.

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j
Houston
2 reviews
Dined on December 31, 2019
Overall2food3service2ambience3

I have been to a lot of Buca di Beppo's around the country. This one wasn't very good.

Buca di Beppo - Pineville
Responded on January 3, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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CD
Charlotte
2 reviews
Dined on December 30, 2019
Overall1food1service1ambience1

Terrible service. Slow. It took 45 mins to get appetizer only after asking about it. Then 10seconds after appetizer arrived, our dinner arrived. The Lasagna was burnt and cold. We sent it back. It came back with the burnt part cut off and nuked to heat the outside better. Inside still cold.
Took 10yr daughter to bathroom and found a half naked lady trying to get paper towels out of holder since no paper in stalls. So my daughter was exposed to all this ( front and back naked lady!!!) Obviously we didn’t stay to use the bathroom. When I advised the manager, he laughed and offered to get me toilet paper to take back to bathroom to the naked lady. I declined.
It ruined our anniversary and scarred my daughter for life from going to bathroom alone!

N
Charlotte
16 reviews
Dined on December 28, 2019
Overall4food4service4ambience3

We took the family, including 3 young children. Our waiter was very accommodating , portions are plentiful and tasty. We get a kick out of the "kitsch" on the walls. Lots to laugh about. They have the best eggplant parm around and the apple gorgonzola salad cannot be beat.

Buca di Beppo - Pineville
Responded on December 30, 2019

We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Buca di Beppo soon!

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EL
Washington DC
5 reviews
Dined on December 27, 2019
Overall2food2service2ambience3

I believe they were short staffed. We had a reservation for 7 PM and it seems like everyone else did as well. We had a wheelchair in our party and it was very difficult to find a table that would work. Service was very slow due to being short staffed. Appetizers seemed overcooked but overall food was fair.

Buca di Beppo - Pineville
Responded on December 30, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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L
Charlotte
1 review
Dined on December 27, 2019
Overall2food2service3ambience3

Really disappointed with the food quality.

Buca di Beppo - Pineville
Responded on December 28, 2019

we regret to hear that your meal was not up to our usual standards. We appreciate that you have taken the time to write to us and will share this experience with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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RC
Miami
2 reviews
Dined on December 25, 2019
Overall1food3service1ambience2

Christmas. Had 5:45 reservation. Didn’t get seated until 7. Waited at bar took bartender 30+ minutes to serve us our first drink. She was rude and very loud. When we were finally seated we were sitting for about 5 minutes and were asked to move to another table so they could accommodate a large party of 17– some of whom were sitting at a long table plus they would use our booth. We moved. Then a different party of 4 were seated at our original booth. The larger party apparently shrunk so they did not need our booth. Then we ordered. Had to request place settings. We ordered a round of drinks which never made it to our table. Overall horrible experience

OT
1 review
Dined on December 25, 2019
Overall1food3service2ambience3

5pm reservation. Not seated until 6pm with a toddler. $50 menu food cost $90. Waaay overpriced for simple pasta. Price did not include drinks or the the fact our daughters meal didn’t arrive.

VS
Charlotte
1 review
Dined on December 25, 2019
Overall2food3service1ambience2

Very disappointed about their service during Christmas Day. I made a reservation but still had to wait 1 hour for the table. Then it took 1 hour to get my food and the pasta was cold.

Buca di Beppo - Pineville
Responded on December 30, 2019

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
Charlotte
5 reviews
Dined on December 25, 2019
Overall1food2service1ambience2

Took 15 minutes to check in as I stood there and got ignored. Then to find out that when we got there they were 30-1hour behind!! What’s the point of making a reservation?!?!?
Terrible service at host stand. She kept answering the phone instead of checking people in. It was a 3-ring circus. She was NOT organized AT ALL.

Buca di Beppo - Pineville
Responded on December 28, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
1 review
Dined on December 25, 2019
Overall1food4service1ambience4

The restaurant was very busy for the holiday. We were seated an hour past reservation time and it took another 2 hours to eat. There was a staffing and kitchen issue

Buca di Beppo - Pineville
Responded on December 27, 2019

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.  

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DT
1 review
Dined on December 25, 2019
Overall5food5service5ambience4

The food is always excellent. It was very loud, but we were having Christmas lunch and the restaurant was extremely busy that day.

Buca di Beppo - Pineville
Responded on December 27, 2019

We are happy to hear how much you enjoy dining with us at Buca di Beppo! We look forward to welcoming you back again soon!

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OT
Salt Lake City
1 review
Dined on December 24, 2019
Overall2food2service5ambience3

We had a reservation for 6pm. We arrived at 5:45pm and we weren’t seated until 6:45pm. Though our waitress was excellent, between the food coming out cold and the long wait, we were thoroughly disappointed. We will definitely think twice about ever coming here.

Buca di Beppo - Pineville
Responded on December 27, 2019

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.  

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RJ
St. Louis
2 reviews
Dined on December 24, 2019
Overall1food1service1ambience1

The service was extremely slow. Our garlic cheesy bread was cold when it was delivered to us. The server forgot to put in our order for our salad. The entrees were below average for the price. Our dessert was never delivered to our table before we left. The overall experience was very bad and we do not plan to return, ever. We have an Italian restaurant in our area that is a thousand times better than your crappy mismanaged restaurant. You should never overbook your restaurant, especially during the holidays. As we left the restaurant the lobby area was full of dissatisfied customers that had reservations and weren’t being seated on time.

OT
Charlotte
5 reviews
Dined on December 22, 2019
Overall1food1service1ambience1

Don’t bother making a reservation here. It means nothing! We had a party of 9 so definitely made a reservation for 7:30 as we know that large of a party is hard to seat. Got there on time only to find that there were already 3 other parties of 10 with reservations waiting almost an hour past their reservation time. If a restaurant takes reservations they should hold your table for your time and not seat walk ins. We ended up
Leaving and going to Olive Garden where we waited only 5 minutes for a table. Terrible experience.

OT
Charlotte
1 review
Dined on December 22, 2019
Overall2food4service2ambience3

The food was very good, the service was adequate, but poor hosting and management lead to a disappointing experience. When we arrived, guests without a reservation were being told that their wait would be from 45 minutes to 2 hours (one hostess was on the low end and another on the high end). Despite having a reservation, it was more than an hour before we were seated. We had to remind the hostesses that we were there twice because others who came in without a reservation were being seated ahead of us. Once we entered the dining area, we saw that less than 30% of the tables were in use, and a number of them had stacks of plates waiting to be removed. Even after we were seated. It took quite a while for us to be served, although our waiter at least apologized for this. It also took us an extended time to receive our food and our son, who has a milk allergy, was initially brought food prepared with milk products despite our repeated reminders. Luckily we caught this, but it then took a long time for his food to be replaced. Although the food was good, almost everything else about the experience was disappointing.

Buca di Beppo - Pineville
Responded on December 30, 2019

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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LS
Charlotte
3 reviews
Dined on December 21, 2019
Overall3food4service2ambience4

It took 15 minutes to get water to the table and another 10 to get our drink order. Our entrees were delivered and we had to ask for the salad we ordered. Food was sitting on the table and we still did not have silverware after asking twice. Waitress disappeared completely after salad was delivered. A manager came by to refill our water. A member of our party had to get up and flag down another waitress in order to get our bill. Called the manager after the meal and he was not aware of any issues. No follow up as of yet. We've been to this restaurant at least a half dozen times with no issues. We hope this is an anomaly and will go back due to our past experiences.

Buca di Beppo - Pineville
Responded on December 26, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
Charlotte
1 review
Dined on December 14, 2019
Overall5food5service5ambience5

Daughters 13th birthday!

Buca di Beppo - Pineville
Responded on December 16, 2019

Thank you for choosing Buca di Beppo to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!

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TT
Charlotte
114 reviews
Dined on December 8, 2019
Overall4food5service3ambience4

This Buca di Beppo is the ONLY Buca in the Carolinas, so if that's where you live (or are visiting) and like Buca's menu/approach to dining, it's really your only option. The problem here is that the experience is so uneven; sometimes it's great, other times it leaves a lot to be desired. This keeps me from recommending it enthusiastically. Our most recent visit is a prime example. When new manager came on the scene, things really got better for a while. The pre-dining "tour" of the kitchen (which includes a table I think can actually be reserved although I've never seen anyone sitting there) was re-introduced. Then, inexplicably that unique little feature got dropped and hasn't been offered on our last few dines. Oddly, even when there were LOTS of empty tables (even empty ROOMS), we were seated in the bar area (along with 2 other couples) where fairly loud conversation between employees (no guests at the bar itself) detracted significantly from the dining experience; diners don't need to hear conversations about staff's personal lives or uncertainty about how to generate a tab when a gift card (from a previous unsatisfactory dining experience!) is used to pay for one's meal. Finally, I found it extremely odd that the price we were (eventually) charged for our meal didn't match the price in the menu we were given! We even pointed this out to our server who didn't seem concerned. These are all things that could -- and should -- be easily fixed. I want to love this Buca di Beppo because I'm mildly addicted to their lasagna but it just feels like its employees aren't committed to providing a quality dining experience on a consistent basis.

Buca di Beppo - Pineville
Responded on December 11, 2019

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us. "

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