We sat 1 1/2 hours before we received our complete meal. We received our drinks promptly, but then 45 minutes after we sat down the appetizer arrived then maybe another 20 minutes passed and one of our three entrees arrived. That’s already an hour after we had sat down that a main arrived. The waiter apologized saying that the online orders were backing them up and that food would arrive shortly. It took another 30 minutes before the last two entrees showed up and a side. By then, we had asked to speak to a manager and had everything boxed up to go. It was Father’s Day and the restaurant wasn’t at full capacity but for food to come out took way too long. We had reservations at a golf entertainment center at 6:45 so when the food finally arrived at 6:30 with a 5:00 reservation, we couldn’t even enjoy it! The manager had taken off some portion of the food but it didn’t make up for the slowness in the food coming out. We missed having a Buca nearby since the one in San Francisco had closed and traveled quite a distance to eat here but to say the least, I was unhappy with the way things happened. Although our server was not to blame, the kitchen was under prepared and seemed to prioritize their online orders over the patrons at the restaurant.

Our server spencer was amazing but was fling a lot, other waiters would not help, when asked one server in particular would ignore us. The food was delicious!

Waitress spilled a whole tray of water all over my daughter on her birthday. Cutlery and plates were dirty. Floor underneath table was sticky. Did not feel like a “clean” environment to eat at.

The food was pretty mediocre. They were out of a lot of basic items, including espresso and straws (for our kids drink). The bathroom was really untidy as well, which made me nervous considering how important sanitation is right now. Our server was very friendly though, and you could tell he felt bad about all the areas that they were falling short.

Had a reservation but they would honor it upon arrival. Finally got seated 45 minutes after reservation. The food was great and the waiter was very helpful and attentive.

Service was very slow. The waiter seemed to be working hard enough. I don't know if the kitchen was slow, but I've been by for takeout several times recently and had to wait a long time then as well. So maybe the kitchen is overcommitted.

We were there for over 2hrs before we decided to cancel our entree because they kept forgetting our order.

Mothers’ Day. We were on time for our reservation but the restaurant said we had to wait in line the same as the walk-ins, Open Table reservation was totally useless. The rest of the service was consistent with first experience, they could not care less, took a long time to get the food. Will never go again.

This italian eatery is probably catered to large parties, however, the two of us had an absolutely splendid time.
We were given just the right amount of attention. Our server explained the portion sizes, which is understandable for a party of two, and we were familiar with the restaurant and were ok with what was yet to come.
The food was so good, it rivals my Noni's cooking, and we enjoyed our leftovers the following night. So good!

We made reservations and didn't have to wait too long in line. As soon as we got to the front of the line we were immediately seated. We did have a hiccup with our order, but they addressed it before we could and got it resolved. They gave our entree to us free of charge and threw in a free dessert of our choice. They didn't have to, but we appreciate it. The food was amazing and the service was great. We missed this restaurant and we cannot wait to come back again.

Take seconds home, let this be good experience, enjoy, go for it.

Magnificent experience

This was a huge disappointment. One of the pasta dishes was inedible because there was so much garlic in the sauce. Definitely won't be going back.

Excellent food and service!

This place has really changed for the worse. Originally we had been told that there was no more room for a reservation. Then when we got there about 1/2 the tables were empty.. ??!! I think they can't hire enough people to work there. We had asked for a quiet pspot and they seated us right next to a table with a crying baby, even though there was a nearby booth. That booth remained empty the entire time we were there. The service was horrible. Took 20 minutes to get drinks. Food wasn't much better. Worst was the fried calamari. It was limp, not crisp. Never going here again.

Bartender was very slow!

A very kitsch italian

Expensive meal for 4, over $100, considering all we had was one pasta, chicken and a kids meal

Very large portions.

Host was very rude and upset that we used Open Table. He said we had an hour wait and we left.

Pricing on menu was different than what we were charged on check. Manager compensated us more than the overcharge.

bathrooms & carpets dirty. ants on the menu. lime the ambience but over the years, managenent is no taking care of place. i ein't be returning anytime doon I have been dining thers iver ten years

We had 4 in our party and ordered the small salad and pasta dishes. The small easily feeds 4 and we brought another meal home. Very good food and service.

Buca’s always a great option when eating with a large family!

Great for my daughters birthday, excellent food and service

Service was weak at best. Bar was out of many key brands and mixers. Soda gun was down and many wines were out of stock. The excuse was they were very busy last week.

Very boisterous family atmosphere. a little loud for those in the crowd with hearing aids. We had the thanksgiving feast and the stuffing was basically breadcrumbs, very dry. The drinks (lemon drop and old fashioned) got rave reviews. The children received drinks in plastic cups with paper straws which helps. We did not receive the bread but there was plenty of food. My friend ordered the feast to go and hers looked amazing. Luck of the draw.

I would never eat there again

I had to give a very low rating on service because it was SO SLOW! It was not our server’s fault at all, she was attentive and apologetic. It should not take 30 minutes to get a cocktail, and the second course should not come out another 20 minutes after we have finished our first course.

As far as noise level - it is fine, except when there are birthdays (which it there were quite a few). Then they do their group thing and all conversation has to stop. I sound like a grump, but the number of these interruptions got to me.

We had made reservations on OpenTable and I have to say they seated us immediately
But when we took our seat at the table it took them about 40 to bring us our drinks! Forget refills! That took another 30 minutes and they brought our sodas in kids plastic cups because they didn’t have clean ones!

My friend asked for a gluten free dish and he brought him a huge spaghetti dish enough for 5 people when the waiter knew it was just for him.

The garlic toast was so hard like a cracker
The penne vodka was nothing like what it normally would taste like. It was probably penne arabiata. But the waiter took it and never came back with penne vodka. He said that he didn’t bring anything since we didn’t like it. He could have come back to let us know. We were waiting for our penne vodka!

The antipasto salad was soggy.

The only thing we enjoyed was the chicken saltimbocca.

We wanted to complain but couldn’t wait any longer to inform our waiter to get the manager. Very very disappointing.

Family Birthday dinner is always nice at Buca

For small parties of two or three, no i would no recommend this Buca - the food was cold and the service was slow for a Wednesday night with only a few tables seated.

Our server was great even the had large parties to attend to as well as us.

Restaurant is definitely dated and in need of some improvements.

Went for my 13-yo daughter's birthday. AWFUL, AWFUL, AWFUL service—rude, super-slow, dishonest, apathetic. Mediocre, over-priced food. SO disappointed.

We went to Buca for my husbands birthday. They had not written his name on their special board until I reminded them of our Open Table birthday reservation! Host wrote it on the board to make my husband happy!
We were seated at a nice booth for four downstairs. Waiter came 10 minutes later & asked if we wanted a drink. We brought our own wine as corkage is reasonable. It took waiter 15 minutes to return with our salad. Why??? Place wasn’t that crowded! Our chicken cannoli was served piping hot & delicious. Asked for more bread....never came! Finally the HUGE brownie sundae arrived (main reason for coming!) with a song and a LARGE candle! Song (cute pasta song) was sung by 4 servers to our table & another table in our room.
Server was prompt in delivering our bill which was incorrect! Coupons for discount & free birthday dessert were not applied....even though I had told waiter when we ordered our dinner & left coupon on the table in plain sight!! He redid our bill.
I am glad I made the reservation & we celebrated with their HUGE brownie sundae.....but I wish service was better. Will we return?? Verdict is still out on this!

Good food!

Had a wonderful time celebrating my son’s 16th birthday! Our waiter David provided excellent service and really took care of us!

Good Over all

Waited too long for the food (our server even apologized) and the carbonara was not too well prepared, too little sauce, so it tasted dry. At first I was surprised that there were too few customers on a Saturday night, but after this last visit, not so surprised any more. They have raised the prices recently, but the quality has gone down.