Our server was wonderful! Attentive without being obtrusive.
The food was good. Cooked perfectly, good portions.
The tiramisu was only ok. I won’t get it again. Size was good, presentation fine. Flavor was meh; boring. I don’t think they actually used any rum. I finished it because I paid for it and didn’t want to take it home.

Service needs improvement. It takes forever to place an order. The bread was as hard as a rock too. But everything else was awesome!

Very nice for our large group which included three children.

We were there Easter Sunday. The food is always plentiful and the environment is awesome!

Our first trip here. The place is huge, felt like walking through a maze. Server was nice but definitely had too many tables. My wine didn’t come until at least 20 minutes after I ordered it. Food was good, my kids enjoyed it.

Enjoyable and fun for all ages!

We were seated in a timely manner for a 7pm reservation. The waitress took a long time to greet us. We ordered a salad, a chicken entree and a pasta. When the salad was delivered I informed the waitress that we were missing one set of utensils. She told us she would get them and be right back. Five minutes later, when she hadn’t returned, I walked up to the wait station to find my own. The basket with utensils was empty. Another waitress asked if she could help and I explained that I didn’t have any utensils. She told me she would find some. A few minutes later our waitress came to the table and handed me one fork. I explained that I still needed a knife and spoon. She told me this one fork was all they had that was clean. I received the full complement of utensils a few minutes later.

Our pasta was then delivered, but not the chicken. We waited 10 minutes for our waitress who finally walked up to our table and asked if we had received the chicken. When we said no, she answered that the pasta and chicken should have been delivered together. She left. Several minutes later the manager walked up and asked how our dinner was going. We explained that we never received our main entree. He left to check on it. He finally brought our chicken out about 10 minutes later. It was a full 25-30 minutes after we received the pasta. The manager was kind enough to comp the chicken and pasta, but the service was horrible.

My waitress served us appetizers and left. We had no silverware or plates. I asked the guy who brings the food out to bring us plates, he didn't do it. I asked him again when he served another table food and he yelled at the waitress to get plates. Then when he brought the main course he snarkily said he'd get our dinner plates. Then he forgot one of our entrees, veal parmessan which the waitress had to remove from our bill. I also had a $20 gift card that they wouldn't honor because it had expired. I have always loved Buca but we were treated as if they didn't want us there.

We had a large group celebrating a birthday. Our table was filled with what seemed like half the menu. Everything was tasty -- from the spicy (whew!) shrimp appetizer to eggplant parm and brussel sprouts. We had a great time.

It had been a few years since we visited Buca di Beppo. We had a large group meeting to celebrate 2 special occasions, and thought the family style service would be fun. I did not remember how good the food was! There were 9 of us, and we started with the sampler platter appetizer, then had 2 large entrees and garlic bread. We were all stuffed, and had leftovers! Great food and very reasonable.

Food was pretty good but the Caesar salad was frozen

Food was great, a little pricey though. Wait staff was wonderful.

We had a fantastic experience at Buca! Half our party was late getting there, but our server Cole was so friendly, professional, and understanding. The food came quickly and was fresh and delicious. We love Buca and will definitely be back!

Had a birthday and the service was great. Abbi was fantastic.

Very good food and our service was great. Would recommend to everyone

This the second time in a row we have come to this restaurant using a reservation. Apparently here, reservations are worthless. Made this reservation a month early. Get there a couple of minutes early. After waiting 15 minutes after our reservation time, I check back with the hostess whom told me there was one couple ahead of me. During the following 15 minutes later, half hour after our reservation time, two large groups and five couples were seated. After speaking to a manager, he said we were somehow skipped over. This is not the first time.

Guessing we probably will not return since this is a regular thing that happens to the wife and me when we come to this restaurant. It’s a shame, cause we like the food.

Date night with hubby. 2 people is difficult at family style when you can’t or don’t want to agree on menu. We always start out agreeing to ordering 1 or 2 small menu items but end up with more. Our leftovers filled 4 large containers. Good thing everything we tried was worth keeping. Garlic bread was appropriately garlicky and good enough that I couldn’t stop eating it. Spicy chicken penne was awesome. I LOVE the chicken limone but ask for extra sauce so there is enough especially if it will be reheated later. The italiano supreme pizza has a meat sauce, meat and large vegetable pieces. I thought the large vege pieces didn’t cook as much as I liked but it matched my husbands preference. The meat sauce is really chunky and my husband was thrilled. I think I would have liked another sauce (or pizza) better but that is just personal preference. We will be eating leftovers for days but i wasn’t wanting to cook this week anyway!

Hadn’t eaten here for years and recently went back for our daughter’s 12th birthday dinner with all of the family. Was so disappointed in how dirty it was - we had to ask for new plates because of stuck on food. Water glasses had lip rings from previous diners. The food was warm & I could’ve had a much better meal for the same price at any of the other restaurants on the Plaza. A disappointment all around.

great waitress but so loud had to scream to have a conversation

Food was ok--first time we had marsala. We thought that it was just way too sweet. The chef, however, made it up by giving us some shrimp florentine (which was excellent). Other items that were served were terrific (calamari, salad, bread). Risoto was too creamy. However, servings were excellent. The carpet, I think, is due for either an upgrade or a deep steam cleaning. The vents, especially by the corners, needed to be cleaned. Other than this, Buca is a great place to dine. I would still go back, but I hope they would consider our recommendations. :) Waiter was great!

Service was okay and could have been better. Small things like no silverware, took a while to turn around checks, didn't really check in on us - but food was good

This is a great place to meet with friends and family especially for birthdays.

Everyone in our party of 10 (besides the toddlers 2 of them) so 8 of us got sick. We've been to Bucca multiple times and this has never happened however for the price we paid upwards of $250 I feel that we should not have gotten ill...

Had reservations to take our daughter out for a special night out with mom and dad. Unfortunately, we were very disappointed. We have eaten here before and had a great experience. First, didn't see our waitress for at least 20 minutes after being seated. It was NOT busy. Finally came and took our drink order. Came back with 2 of 3 drinks. Our daughters came out about 5 minutes later. Fine, can deal with that. Not ideal, but whatever. We order and our food comes out as normal...except our daughters food wasn't there. Waitress said she would check on it. Came back and said she had never put it on the ticket so her food wasn't made. She asked if we still wanted it (???). Manager came over in the meantime and asked how everything was. We were polite, but wasn't a great dinner, so we told him of our issues. After we told him, he said, "huh." No apologies, just moved on to the next table. We weren't expecting anything, but an apology would have gone a long way right then. Won't be going back any time soon.

The waiter we had was really good, precise and knowledgeable

We waited for 45 minutes with a reservation standing next to the menus. We had to move out of the way each time they seated someone. My husband asked twice if they meant Shawn party of 5 instead of Shaw party of 4 and again Shaw party of 6, both times being told no. The third time he went to ask about us being seated the hostess went back two pages and said we called you which we responded no you didn’t we’ve been standing here the entire time. She argued with us but did proceed to find us a table. No apology given. Okay we are an easy going family so no big deal. We ordered cocktails a bottle of wine a combination appetizer platter and a few small entrees to share. 20-30 minutes later we were asked by our server what we had received of our order and we politely told him just the waters when we were seated. He was friendly and went to check on our order. Finally we received our salad and then appetizer platter and drinks. A few minutes after we finished our appetizer the hostess brings out another appetizer platter to realize we had finished ours already. The meal was good and I will say the dessert was incredible!!! The chocolate cake is fabulous!! We boxed up our leftovers and our server informed us that there were no take out bags to carry our boxes in. I carry a large handbag so no big deal. As we left passing the carry out window my husband asked for a bag and the manager turned and asked a server to hand us a bag from the stack beside him. The server that handed us our bag was ours the same guy who told us there were no bags in the entire restaurant. We had to laugh. Would have been nice to have been offered a complimentary anything maybe the cheapest, the garlic bread but we were not. We will give Bucca another try another night and maybe they will do better.

Walked out on reservation before being served. Very disappointed in service.

It was so cold I could not take my coat off! I ate in my heavy coat! Also they put us at this tiny table and did not have room for the food, we ordered an appetizer and before it was half way done our food came out! This was my first time here and will probably not go back!

Celebrated our daughter getting accepted to college.

Great value awesome food will be back soon!!!!!!!??

We went with friends for NYE and the service was great! Our waitress was so friendly and quick!

Amazing service and amazing food that he suggested

Great food and the service was also great (Perrin did an awesome job).

had reservations at 8:00, arrived early around 7:45 . Got seated at 8:15. Took forever to get our bread, appetizers and salads. The smell was not pleasant in the restaurant. We finally left at 10:00pm with full bellies. The food was so so but not worth the long long wait. Very dissapointed

Christmas dinner

Absolute worst dining experience in my life! The GM refused to take off the items that were cold and arrived very late to the table because I used the word Damn. Definitely feel like all 8 of my family members were robbed and pushed to the side. The first manager that we spoke to was very defensive on why our food was late and assured us that many guests were waiting which I’m sure was the case. But we watched 2 other groups of 7 plus come and go with just as much food ordered. I told the first manager to remove the food that arrived late and cold to which he said ok. My family waited to see a check for another 20 min and no one came back. Next I asked to speak to the GM who told me nothing would be removed from our ticket for use of the word DAMN to the first manager. I then just asked for the tab to hurry and get out as I had two very young children that were tired and upset. This place needs some real work!

Were seated quickly. Food and service great as always. A little pricey, though.

Christmas Eve

Took the family for Christmas Eve dinner. The boys loved it. They especially loved it when our server Jack brought them dough. Had a blast. Food is great. The best ever. First time experience for them. So glad they loved it.

Busy but excellent food and service. Gigantic portions and delicious food