Buca di Beppo - Frisco

3.7
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833 Reviews
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$30 and under
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Italian
If you are looking for an Italian Restaurant in Frisco, TX then come to Buca. Our Italian Restaurant serves Authentic Family Style Italian Food. Frisco, TX has been voted Best Place to Live, Best Places to Relocate, Best Place to Raise an Athlete and if you ask any of our residents for the Best Italian Restaurant, they’ll all tell you “Buca”! Just off the Sam Rayburn Tollway, near the Stonebriar Centre, we offer heaping, family style helpings big enough to handle any appetite! Let our talented chefs skillfully prepare your authentic Italian dishes, while our attentive staff tends to your dining needs. From the moment you walk in our doors, we make you feel warm and welcome. We’ll make you feel like family! Have an upcoming special occasion or event? Reserve one of our semi-private dining rooms or let Buca supply the catering. From weeknight dinners with family, to romantic dinners for two, to giant birthday parties, your Frisco Buca is perfect for any occasion. But don’t wait for a special occasion! Make today special and join us for lunch or dinner!

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What 833 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
4.1
food
3.9
service
3.9
ambience
3.6
value
Noise · Moderate
64% of people would recommend it to a friend
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OpenTable Diner
Dallas
17 reviews
Dined on March 8, 2020
Overall2food2service2ambience2

1. Told hostess we were waiting for another couple and would be in the bar. When our friends arrived, she brought them into the bar and seemed surprised to see us. She said she thought we had left.
2. After being seated our waiter came to take our order. He brought the bottle of wine promptly but apparently did not have much training in how to open. He then left us and came back to see if we needed anything and asked if we wanted bread. Our guest said yes and bread arrived shortly thereafter.
3. There were no place settings on the table and next time he returned we decided on another bottle of wine which seemed to take a while.
4. Eventually he came back to take our order. One of the things ordered was a pizza. He came back again when our food was ready. We still had no plates or utensils with which to eat.
5. About the time we were going to other tables to get what we needed, we saw him and asked for plates, etc. he finally brought them and left again. We started eating and the pizza was not hot and it was not even warm.
6. We looked for him again and eventually got it warmed. He may have been new to the position but, if so, there was no oversight from anyone with more experience nor did we see a manager. Needless to say, we will not be returning.

Buca di Beppo - Frisco
Responded on March 11, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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EC
vipEllenC
Dallas
2 reviews
Dined on March 1, 2020
Overall4food5service2ambience4

Our waitress rarely checked on us so we never had a refill on bread or beverages. We were there for our children’s birthday and told her that yet our check was dropped without the option to order dessert.

Buca di Beppo - Frisco
Responded on March 4, 2020

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
OpenTable Diner
Chicago
1 review
Dined on February 29, 2020
Overall2food3service1ambience3

Slow setvic

Buca di Beppo - Frisco
Responded on March 2, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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DS
DiedreS
Dallas
1 review
Dined on February 25, 2020
Overall3food3service2ambience4

The restaurant was mostly empty but the host wanted us to wait 6 minutes to be seated. The server did not know the specials and argued with my friend about the special shrimp scampi on the email she showed him. Over and over. Until we insisted he ask the manager about it. He assumed we didn’t want dessert and didn’t offer and brought the check without asking. The shrimp scampi was greasy and tasteless. But the eggplant parmesan was delicious.

Buca di Beppo - Frisco
Responded on February 28, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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D
vipDavid
Chicago
1 review
Dined on February 21, 2020
Overall1food3service1ambience1

Poor service, partly due to understaffing.

Buca di Beppo - Frisco
Responded on February 24, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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TD
vipTyDouglas
New York Area
6 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

Love Buca. Always a fun atmosphere with great food.

Buca di Beppo - Frisco
Responded on February 17, 2020

Thank you! We look forward to welcoming you back to Buca di Beppo soon!

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c
vipcginski
Dallas
20 reviews
Dined on February 14, 2020
Overall3food4service3ambience3

The servers were wonderful. The kitchen staff was a mess. Lots of complaints from tables around us. Bread came after dinner with the wrong cheese. They were not prepared for Valentines Day volume at all. Our entre’ was delicious

Buca di Beppo - Frisco
Responded on February 17, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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t
viptarheelann
Dallas
4 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

The food was delicious, service was great, no wait with a reservation and fairly quiet room. Perfect dinner!

Buca di Beppo - Frisco
Responded on February 9, 2020

Thank you! We look forward to welcoming you back to Buca di Beppo soon!

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OT
OpenTable Diner
1 review
Dined on January 18, 2020
Overall1food3service1ambience1

We went to the restaurant and our waiter was slow and we had a deal that we waited 30 mins for a manager to come help us get it setup when it was on your site

Buca di Beppo - Frisco
Responded on January 22, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
OpenTable Diner
Dallas
6 reviews
Dined on January 18, 2020
Overall4food5service5ambience4

We enjoyed Buca for the second time. The first time we were walked through the kitchen which was fun. On the second, it was less welcoming. Not bad by any means, just different than the first visit. They also squeezed another table of 4 right in behind us (table of 6), which made both parties slightly uncomfortable physically as we had get up and move chairs for the other family to move or use the restroom etc. Overall, we still would go back! We live to bring home food and eat leftovers for a few days.

Buca di Beppo - Frisco
Responded on January 20, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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KC
vipKCK2313
Dallas
11 reviews
Dined on January 16, 2020
Overall5food5service5ambience5

The food and service were both good.

Buca di Beppo - Frisco
Responded on January 20, 2020

Thank you! We look forward to welcoming you back to Buca di Beppo soon!

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OT
OpenTable Diner
Dallas
1 review
Dined on January 11, 2020
Overall4food4service3ambience3

18th birthday

Buca di Beppo - Frisco
Responded on January 27, 2020

Thank you! We look forward to welcoming you back to Buca di Beppo soon!

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TX
TXCoupleNightOut
Dallas
1 review
Dined on December 31, 2019
Overall1food1service1ambience1

The restaurant was so understaffed that it was taking hours to get food. There was no bar tender on new year’s eve and the restaurant was out of several food items. It was a terrible experience, but the staff was doing the best they could. Very sad.

DV
vipDubelsaV
Chicago
1 review
Dined on December 31, 2019
Overall3food4service5ambience5

Place way understaffed!! Our server did great and she was lucky we where all very understanding.

OT
OpenTable Diner
Dallas
11 reviews
Dined on December 31, 2019
Overall1food2service2ambience3

It was an unfortunate New Year's Eve plan. Servers and cooks called in sick. Managers were cooking. Twenty minutes plus after our reservation time our party was seated. After being seated for about 10 minutes our server came to our table to take our drink order and informed us that once we ordered there was at least an hour wait for food to be served. Management definitely had a problem.

Buca di Beppo - Frisco
Responded on January 3, 2020

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
OpenTable Diner
1 review
Dined on December 31, 2019
Overall1food1service1ambience1

Reservation wasn't honored because the kitchen staff didn't show up....?
This is the second and last disappointing experience for us.

Buca di Beppo - Frisco
Responded on January 2, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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MC
vipMichaelC
Dallas
6 reviews
Dined on December 31, 2019
Overall2food2service3ambience3

We happened to be there on a night with a staff shortage in the kitchen. We were there for 1hour and 45 minutes; our main course never made it to us. They were that far behind. Finally.bailed without our main course.

Good place; just a bad night.

OT
OpenTable Diner
New York Area
1 review
Dined on December 30, 2019
Overall1food4service1ambience3

We made reservation for 12 people @9pm. Arrived 15 min early to check in but staff told that kitchen was busy, they could not honor 9pm reservation, that it would take another 1:30 hours to have us a table. Also that after 5pm they don’t take reservations. Restaurant was half full meaning that there was a series contradictory statements from staff. Starting that reservation was made from their own website...

We were discouraged to stay, in special after staff turned his back after his brief sequence of misleading excuses.

They could be honest saying they were understaffed or other or calling to inform that our plans to have a family dinner was not possible. Instead we had the trouble to arrive on time and have to leave.

Buca di Beppo - Frisco
Responded on January 2, 2020

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
OpenTable Diner
1 review
Dined on December 27, 2019
Overall3food5service4ambience4

Made reservation at7:45 but didn’t get seated till 8:45

Buca di Beppo - Frisco
Responded on December 30, 2019

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

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O
Ozzy
Dallas
1 review
Dined on December 27, 2019
Overall2food3service1ambience3

I don’t know why I keep making reservations at this place just to be told they will set us when something comes up. This is the only location that is this way. They need new management and people that work at the front that knows how to smile

Buca di Beppo - Frisco
Responded on February 17, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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T
Todd
Dallas
1 review
Dined on December 25, 2019
Overall4food5service4ambience5

We visited in Christmas day which is reservation only. The food was amazing, but service was a bit slow. I appreciate v the employees working on the holiday but the restaurant was a little understaffed based on the number reservations causing the wait times to go over reserved times by 10-30 minutes.

Buca di Beppo - Frisco
Responded on December 26, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
OpenTable Diner
1 review
Dined on December 24, 2019
Overall3food5service2ambience5

Food was great, service was slow. Excessive wait for drinks.

Buca di Beppo - Frisco
Responded on December 26, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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TX
vipTXTAB
Dallas
3 reviews
Dined on December 24, 2019
Overall1food1service1ambience1

Service was awful, took 20-25 min for anyone to come over to wait on us. Brought us appetizer but no silverware. Couldn’t get another glass of wine. Food was brought out cold and no flavor. Never brought out one of our dishes. Extremely overpriced for flavorless food. SO loud in there and the place feels dirty and run down. Too many great Italian places in town...skip this place. Won’t be back

Buca di Beppo - Frisco
Responded on December 26, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
OpenTable Diner
Austin
2 reviews
Dined on December 21, 2019
Overall2food2service2ambience2

Had to wait 30 minutes to be seated with a reservation. If we hadn’t been paying attention it would have been longer because staff was just seating people as they felt. We saw people be seated before us that had a later reservation time than ours. We brought it to the staff’s attention and they didn’t seem to think it was a big deal. When we finally did get seated there was a party going on in a nearby section that obviously needed a private room. They had a PA system and were very loud. The tables that were seated in the same section as us were all looking around puzzled as to why that level of noise was allowed in a common dining area. When our food arrived it was lukewarm to room temperature. Overall we didn’t have a very pleasant dining experience. We hadn’t eaten at Buca in sometime. This experience reminded us why.

Buca di Beppo - Frisco
Responded on December 30, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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OT
OpenTable Diner
Dallas
2 reviews
Dined on December 20, 2019
Overall2food1service3ambience1

Took the kids there after seeing Santa. The place was empty, yet they walked up to the very back of the restaurant and sat us next to the kitchen door. The food was over and way below average, and the service was basic. We were 1 of 2 tables belonging to the server yet we never saw him and we’re out of water and beverages the entire time. This was a Saturday night. I should have known this was not the place to be when there was no one there.

Buca di Beppo - Frisco
Responded on December 26, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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ML
vipMarkL
Dallas
7 reviews
Dined on December 16, 2019
Overall1food1service1ambience1

Worst dining experience ever! The service was horrible! Our server would be gone for 20 minutes at a time and then it took forever to get what we asked for. The food tasted like it was microwaved! The de ot was from a bad Italian Mafia movie. Don’t eat here unless you like bad service, terrible food, and ugly decor!

Buca di Beppo - Frisco
Responded on December 20, 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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TR
TheRealDeal
New York Area
20 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

Old style Italian restaurant. Very good food and the staff was great! I appreciated the added touch of having our names posted on the front board, as we were celebrating our engagement with family and friends! Fettuccine Alfredo was outstanding!

Buca di Beppo - Frisco
Responded on December 17, 2019

We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Buca di Beppo soon!

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AL
ALISON
Dallas
1 review