Permanently Closed - BRIO Tuscan Grille - Westlake - Crocker Park

4.4
709 Reviews
$30 and under
Italian

About

This restaurant is permanently closed. BRIO (meaning "lively" or "full of life") is a "polished casual" restaurant serving authentic, northern Italian cuisine. Only 15 minutes away from downtown Cleveland and the Cleveland Convention Center, and less than two miles away from Lake Erie. The subtitle, "Tuscan Grille" is descriptive for a menu that features oven-roasted steaks, chops, and seafood; similar to what one would find in an authentic ristorante in Tuscany. BRIO's philosophy of "to eat well, is to live well" is why they only use the finest and freshest ingredients. BRIO brings the pleasure of a Tuscan country villa to the American city. To learn more, go to www.BrioItalian.com.

Support Permanently Closed - BRIO Tuscan Grille - Westlake - Crocker Park during COVID-19

What 709 people are sayingWrite a review
Overall ratings and reviews
4.4based on recent ratings
4.3
food
4.5
service
4.3
ambience
4.2
value
Noise · Moderate
84% of people would recommend it to a friend
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M
Mike
Cleveland
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

Great service. Matt our server was awesome! Made a reservation online and was seated within 5 minutes.

CL
CrushLovers9
Cleveland
5 reviews
Dined on February 15, 2020
Overall4food3service5ambience4

I had the scallop special and my meal was barely warm, not warm enough to wilt my spinach and the scallops would have been so much better seared. My husband had the chicken marsala & his was dry with very little sauce or mushrooms. Did have great meatball appetizer & had very good service.

AF
AllisonF
Cleveland
6 reviews
Dined on February 14, 2020
Overall1food1service1ambience1

Unfortunately our experience at Brio was horrible. It was packed for Valentine’s Day and we had a reservation but still waited a half hour for our table. We ended up waiting an hour and twenty minutes for our dinner and when it came out it was undercooked and the wrong food. Really unfortunate experience because I’ve been pleasantly surprised by their service in the past.

OT
OpenTable Diner
Cleveland
1 review
Dined on February 14, 2020
Overall4food3service3ambience5

The restaurant clearly overbooked on reservations. Despite having a reservation we did have to wait over 30 minutes. In the scheme of things, it wasn’t that long. The staff was understanding and trying to accommodate everyone.

While at the table, the server never asked to refill our drinks. We saw her maybe once or twice (max) during the duration of our dinner.

OT
OpenTable Diner
Western KY
1 review
Dined on February 14, 2020
Overall3food3service2ambience3

Valentines Day. In town for our daughter who is receiving a kidney transplant from her brother. Took them out for nice dinner. Long wait to get seated. Server was overwhelmed. Food was okay.

d
vipdonalda
Cleveland
22 reviews
Dined on February 14, 2020
Overall2food4service5ambience3

Sad! When we arrived at 6:15 for our 6:30 reservation advised that they were just seating the 5:45 reservations. Inexcusable.
Food was good but mildly warm.
Waiter was excellent

F
Francis
1 review
Dined on February 14, 2020
Overall3food5service4ambience3

We made a reservation for 6:30pm for 2/14. We weren't seated till around 7:15pm. The whole front of the restaurant were people waiting to be seated even though we all had reservations. It seemed they took way too many reservations, more than they can handle. Our food came out at decent time, but there were tables around us that waited a long time for their food and the manager was seen apologizing to different tables.

c
cable2001
Cleveland
8 reviews
Dined on February 14, 2020
Overall4food5service5ambience4

The food was very good as usual but I was disappointed in the 45 minute wait. I know it was a holiday but the whole point of a reservation is to get a table at that time.

DB
DawnB
1 review
Dined on February 14, 2020
Overall3food2service2ambience2

Valentine's Day dinner:
Reservation was at 6:30PM. We were seated at 7:15PM. Ordered at 7:20, but didn't get our food until 8:15. Asked my it was taking so long, turns out the kitchen put the wrong table # on it. Supposedly corporate was supposed to be fixing the kitchen issue according to our server. My chicken was dry and very little cheese. Husbands stuffed chicken wasn't really stuffed at all and his pasta had red pepper flakes in it that he couldn't eat. (Wasn't mentioned on the menu). Ended up with a free meal... Gave our server a decent tip for her hard work. Probably not going there again for a while...

BY
BradY
Cleveland
8 reviews
Dined on February 14, 2020
Overall2food4service5ambience1

Falicia did a fine job and the food was pretty good. However, we weren’t seated until 7pm on a 6pm reservation. Nothing else to the review.

j
jimf
Cleveland
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Great service from our waiter and the girl that sat us was very kind and thoughtful. A must go back experience.

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

Made a reservation and still ended up waiting an hour and a half to get our table, absolutely ridiculous.

NS
vipNancyS
Cleveland
30 reviews
Dined on February 14, 2020
Overall2food5service4ambience3

Unfortunately Brio reservations were overbooked for Valentine's Day. We were able to find a table in the bar so ended up eating there. We were called for our 5:45 reservation at 6:30, but by then were ordering our meal in the bar and know other diners waited longer and were unable to be seated in the bar. The hostess, Tara, called us on Saturday to ask about our dining experience. That has never been done in the past, so I think it was an attempt to reach out but nothing was offered except an apology. We would have preferred a phone call from the manager or assistant manager. If calls were being made, something should have been offered for the inconvenience - free appetizer or something the next time we return. Poor management, but our server in the bar, Nick, was very good. The meals were slow in coming, but we were not in a hurry, and the chicken milanese was also very good. Expect better from them. We've been going to Brio's since it opened in 2005.

K
Kels
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Food was excellent, drinks were on the money and the service was efficient and very friendly!

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall5food5service4ambience5

Valentine’s Day the restaurant was packed but they had our table ready and waiting for us

AD
AmyD
Cleveland
1 review
Dined on February 8, 2020
Overall3food4service1ambience4

I have always loved Brio, but our service this time was horrible. The server was really slow and it took 15 minutes to get our 2nd round of drinks. It felt like she was rushed and would leave our table quickly before we could even ask for something we needed. We also did not receive a side dish or cheese for our pasta dishes.

JS
JessicaS
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

The food was delicious. We really enjoyed our meal.

ST
SuzanneT
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

Best cucumber gimlets and great bar service! Love this happy hour! In the dining room we had good service, delicious food, and the waitress even allowed me to modify my order to make an appetizer into a meal, when in the past I was told it wasn’t possible. Brio is a regular spot for us! Love it!

S
vipSteve
Cleveland
11 reviews
Dined on January 31, 2020
Overall2food2service5ambience5

The quality of the food had continued to decline. From the tomato bisque soup, to the salads, and the featured dishes, like shrimp
Capri, to the Pasta Brio, the souses have changed and we do not like the changes.

We usually have gone to Brio at least two to three times a week, with family, and always book with friends for gatherings.. we have also done several dinner parties there with over 15 people.

We don’t know what you did, or are trying to do, but we do not like the food anymore, so we , who have spent thousands of. Dollars of service over the last few years, will find another restaurant
Sorry, but you continue to screw up with the menus. Who ever took over , what was a great restaurant, really has screwed it up.
Want to talk, call me, but don’t use an 800 number, as I will not answer. Text me with the number you will be calling from, or forget it, and you will lose thousands of dollars from me over the next year.
You lost a great manager, and things went down hill from there.
Steve Paroby
216-496-7350

b
barbaran
Cleveland
3 reviews
Dined on January 30, 2020
Overall5food5service5ambience5

Great meal.

D
Dancegirl
1 review
Dined on January 25, 2020
Overall5food5service5ambience5

Ariel was so wonderful. She made our visit perfect! The manager sang happy birthday to my dad in Italian which was so nice. Thanks for a delicious visit!!

EB
EricB
1 review
Dined on January 22, 2020
Overall5food5service5ambience5

Waiter was very friendly. Grear atmosphere and food came out hit and was delicious.

m
monicaf
1 review
Dined on January 5, 2020
Overall5food5service5ambience5

Great service and food! Colleen was the best!❤️
Prices are fantastic and the portions are huge!

OT
OpenTable Diner
1 review
Dined on January 5, 2020
Overall4food4service5ambience4

The service and food was great. My only complaint came from my husband-the salmon dinner had great flavor but left him wanting more. The piece of salmon was the smallest I’ve seen in a while, and my husband orders salmon frequently at restaurants. I shared some of my meal with him to make his portion more of what would meet his needs. It just didn’t seem to match the price in size.

MH
MeganH
1 review
Dined on January 3, 2020
Overall1food1service2ambience3

The food was sub par had the carbonara it tastes like white wine and butter noodles horrible. Also try the chicken milanezza..... Chicken un seasoned and sauce had no flavor.

JO
JanetO
Naples
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

Always good food as the bread is a treat ! Can’t go wrong

OT
OpenTable Diner
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

Love the attention to detail ! Thanks Nick!

OT
OpenTable Diner
Indiana
14 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Enjoyed a wonderful dinner at Brio for New Year’s Eve! We had a table for four at 7 PM - the place was lively, the food was delicious, and the service was fantastic! We really enjoyed our evening there - thanks so much!

OT
OpenTable Diner
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

Great experience on New Year’s Eve

PD
PamelaD
1 review
Dined on December 31, 2019
Overall5food4service5ambience4

We had a great evening! I like that the whole menu was available to us on New Year’s Eve.

S
Shari
Cleveland
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

Excellent food and service. Server very attentive.

l
luvs2eatout
Cleveland
6 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Food was delicious as always. We really enjoyed our waiter Matt. Very friendly and funny.

f
vipfrankb
Central Coast
10 reviews
Dined on December 27, 2019
Overall5food4service5ambience2

Food and service were good. Noise -- too loud. Noise

NS
NinaS
1 review
Dined on December 27, 2019
Overall4food4service5ambience5

Matt was an excellent waiter, very attentive and friendly. Good experience.

OT
OpenTable Diner
1 review
Dined on December 24, 2019
Overall5food5service5ambience5

Christmas Eve dinner

RS
RitaS
Cleveland
1 review
Dined on December 24, 2019
Overall5food5service5ambience5

Wonderful Christmas Eve choice for dinner. Convenient to home and good food.
Glad we booked Brio!

A
vipAdb1973
Cleveland
5 reviews
Dined on December 24, 2019
Overall3food4service1ambience4

I feel bad for the waiter because I think he had too many tables (packed for Christmas Eve), he was super nice, but the service was really bad.

OT
vipOpenTable Diner
Cleveland
21 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Service was fantastic and food very good despite being very busy.

D
David
Cleveland
3 reviews
Dined on December 14, 2019
Overall4food3service4ambience4

Kathy, our server was very good, the calamari was excellent, the spaghetti bolognese was a little dry.

OT
vipOpenTable Diner
New York Area
10 reviews
Dined on December 13, 2019
Overall3food4service3ambience1

Counter space as only option was not very good

FAQs

Permanently Closed - BRIO Tuscan Grille - Westlake - Crocker Park offers takeout which you can order by calling the restaurant at (440) 250-8630.

Permanently Closed - BRIO Tuscan Grille - Westlake - Crocker Park is rated 4.4 stars by 709 OpenTable diners.

Permanently Closed - BRIO Tuscan Grille - Westlake - Crocker Park does offer gift cards which you can purchase here https://brio.launchgiftcards.com/.

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