BRIO Tuscan Grille - Fairfax - Fair Oaks Mall

Poor service--couldn't tell if they were unstaffed or if waiter was just not focused. He did comp us 2 desserts, but then didn't follow through timely even after that. Food was just ok--salmon was overcooked and dry.

Unfortunately the service was awful. Waited forever to order and get our food. The server was overwhelmed and too busy. This is not the norm because we enjoy Brios but this was the first time out in a long time and we were very disappointed

We had not eaten in Brio for quite some time. This time we were disappointed in the quality of the food. It was just mediocre at best. We've had wonderful meals there in the past.

Food wasn’t great. Waiter wasn’t very attentive.

I had a reservation booked on Open Table for 7:30pm. They gave my high top table to someone else who said they were me. I checked in and they said we already seated you. I said well I just got here and showed them my reservation confirmation. They tried to get the other party to move but were unsuccessful. Then we were sat in the dining room awaiting another table in the bar area. The hostess assured me that we would get the next table that opens up. We ordered drinks in the dining room then waited a little longer. Then a table was opening up so I went back to the host stand and asked if we could sit at the table that opening up. The hostess said yes, and I’ll come get you when it’s ready. Then it happened again, they let another group sit there who didn’t even have a reservation. So in the span of 30 minutes, I lost two tables and never received the drinks that we ordered in the first place. Horrible service overall and extremely poor handling of the situation. I have never walked out of a restaurant before being served food or drinks until last night. I can handle bad service, but last night was complete unacceptable.

The service and food was fantastic! We can't wait to go back there again.

We had a table of 6 with an attentive server and great food.

The food was okay this visit but my first visit was great which is why I came back. I ordered the exact same dish. But it will be a while before I return.

Food was great and the service was good. We enjoyed our dinning experience.

Our visit was quite nice. The bartender served us, and he remembered us from previous visits. The lamb chops and chicken are delicious!

Wonderful food and service!

The dining experience was fantastic and our server was very polite! Definitely recommend for a special night out!

Limited menu. Inexperienced wait staff

Great lunch and our server was fantastic!

Our server Mario was the absolute best!! He made the experience better.

Very enjoyable evening for Valentine's Day with my wife.

Good service. Good food. No wait

Brio did an excellent job taking care of us; feeding us well with delicious food and a server that knew what to do and did it. We were very pleased with the everything. Highly recommended.

Excellent food and excellent service, couldn’t ask for anything more.

Great service, phenomenal food.

The service was not very good. Very slow. The chicken marsala was tasty but cold when I received it. I will recommend Brio even though this last experience was not great, but other times it has been fantastic. Maybe just a bad day!

Extra precautions taken for covid! Claudia is wonderful. Food is great.

Great place to eat for Italian food and quiet conversation!

Wonderful food and service!!! Love the new dining room setup for social distancing.

Brio is under new management. It has greatly improved. Food was fresh and very tasty.. Place was clean and they followed guidelines for covid. Claudia, our server is fantastic. She is professional and friendly.

Always a great dining experience at BRIO. The carpaccio is a favorite and love the bread, the salads. Service always welcoming, friendly, and attentive, the food a good value for the money. Great conversational setting.

First time eating here...last minute new year's eve plans and food and service was great! Bar is always good

The food was very delicious and flavorful. The ambiance was perfect for a quiet New Year’s Eve dinner.

Food was excellent but the service was very slow

The patio set up is excellent providing a great outdoor dining option during the pandemic. Great service by Abi as well.

Glad to see you are back in business as we always enjoy dinner with our friends there.

We felt very safe at this socially distancing restaurant with masked waiters snd a spotless restaurant. Our waiter was very professional and attentive, and the food was very good— like Brio was in the past. I highly recommend that you you go there for a great lunch or dinner in a beautiful restaurant.

We are so happy that this restaurant reopened! The manager is awesome! Service and food fantastic as usual! Great to be back!

We were the only table on thanksgiving day lunch so service was great and attentive but food was very average: Need to address seasoning. One dish as bland and the other was too salty.

Restaurant was closed. We drove 46 minutes to get there, it ruined our evening.

This is my "go to" restaurant close to my home
& office with good food.

Amazing Saturday night meal with family. It took a few minutes to get seated, but once we were seated the service was amazing and the food was as good as ever. There were 9 of us and they were able to get all of the food out to us together and tasting wonderful. Always a dependable restaurant - especially good for larger groups.

Food, Service was GREAT! Kevin was our server. However, when I presented an email I had received regarding $10 towards 2 adult meals the manager said I was not in the system. They did honor it finally, but said we needed to register with their rewards program and did not have a number for me. They gave me a card to register. Will that cancel my information with open table?
Thank you
Dana Romine

Great! Even though the waiter could not locate my number and membership the fact that I had received Brio's email for a $10 off for two meals he gave me the $10 off.

Service was excellent and food was amazing! I got the Chicken Marsala and I definitely made a great choice! This was our first time visiting and we will be returning!