Brio Italian Grille - Palm Beach Garden - West Palm

4.3
1211 Reviews
$30 and under
Italian
Warm, relaxed Italian eatery serving Tuscan-inspired grill fare, wine & cocktails. At Brio Italian Grille at Palm Beach Gardens Mall, you can enjoy the best Italian restaurant in West Palm Beach. Bringing the pleasures of the Italian country villa to Palm Beach Gardens Mall, you can enjoy healthy and tasty pasta, steak and seafood dishes from the romantic Italy. Join us today!
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What 1211 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.3
service
4.2
ambience
4.1
value
Noise · Moderate
86% of people would recommend it to a friend
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l
viplewish
Miami
43 reviews
Dined 5 days ago
Overall4food4service4ambience4

Food good. Service as well. Always a pleasure to dine there

Brio Italian Grille - Palm Beach Garden - West Palm
Responded 10 hours ago

We're glad to hear you enjoyed dining with us and look forward to your next visit.

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B
vipBernie2013
Tahoe
40 reviews
Dined on November 22, 2020
Overall5food5service5ambience5

Great service and great food

Brio Italian Grille - Palm Beach Garden - West Palm
Responded 4 days ago

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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KJ
vipKenJ
Chicago
12 reviews
Dined on October 31, 2020
Overall5food5service5ambience5

This restaurant has maintained its ambiance, excellent service and delicious cuisine while suffering through the pandemic. Safe and warmly welcome place to come. This is a can’t miss place

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on November 4, 2020

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
OpenTable Diner
Miami
1 review
Dined on October 31, 2020
Overall5food5service5ambience5

Remarkable! The food was delish, the wait staff was friendly.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on November 19, 2020

Thank you for the lovely compliment! We're glad you had such a memorable time with us. We hope to welcome you back soon.

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l
viplewish
Miami
43 reviews
Dined on October 30, 2020
Overall4food4service4ambience4

Consistently good - one of our favorite places to eat

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on November 4, 2020

Thank you. We look forward to welcoming you back to Brio Italian soon!

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H
vipHelen
Miami
12 reviews
Dined on October 17, 2020
Overall3food3service2ambience3

I placed a reservation for outside only and asked to be notified if it wasn’t guaranteed and then cancel my reservation. When we got there there were only a couple of outside tables occupied but the hostess said I couldn’t have one - they were all taken. I explained that I had requested outdoors and also be notified if not available.
She was not accommodating us until we were walking away and then she said she’d see what she could do. We did finally get seated outdoors and during the entire time we were at the table there were a minimum of 6 tables that remained unoccupied! With restaurants suffering- this hostess is one of the reasons why!!!!

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 22, 2020

Hi Helen, we're so sorry about the initial interaction and will be sure to have this addressed with the team. We hope to serve you again.

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OT
vipOpenTable Diner
Miami
40 reviews
Dined on October 14, 2020
Overall2food2service2ambience2

The NEW OWNERS have thrown loyal customers under the BUS. Prior to the NEW ownership we had bonus awards which have now gone by the wayside. I'll think twice about frequenting Brio in the future. The food has changed too! Public be aware!!

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 22, 2020

We're sorry to hear you feel this way. We moved away from the rewards program in order to have more offers and promotions for all of our patrons, more often than would have been accrued through the prior program. Our new eclub makes it easier to take advantage of discounts without the need to track visits. We appreciate you sharing your feedback and have passed it along to our marketing team. We hope to serve you again in the near future.

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G
vipGinz
Miami
12 reviews
Dined on October 12, 2020
Overall5food5service5ambience5

Birthday celebration. Brio is doing a great job. Nice outside dining

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 22, 2020

We're glad to have celebrated your birthday with you! We look forward to serving you again soon.

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LF
vipLucyF
Miami
15 reviews
Dined on October 6, 2020
Overall3food4service2ambience3

Our server didn't seem to know about the incentive emails sent to customers. She neglected to give us the 50% off a pasta dish which we asked her about at the beginning of our meal. We were with friends and didn't want to make a fuss so we didn't challenge her when she presented the bill. I believe she may have been a new waitress not ready for prime time. Disappointing.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 13, 2020

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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G
vipGinz
Miami
12 reviews
Dined on October 4, 2020
Overall5food5service5ambience5

Very good food and service . Like the outdoor seating

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 7, 2020

Thank you! We hope to serve you again soon.

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SI
vipSingerIslander
Miami
18 reviews
Dined on October 3, 2020
Overall5food4service4ambience4

Nice sitting outside watching the people coming to the mall. The area is covered and has fans. Safe and great atmosphere. Everyone enjoyed their food, service was friendly and it is moderately priced. Always a good go-to place.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on October 7, 2020

We're glad to safely serve you and look forward to welcoming you back again soon.

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D
vipDebs
Miami
204 reviews
Dined on September 20, 2020
Overall3food3service3ambience4

Used to love this restaurant; it just isn’t the same. One of my favorites was the pasta Brio; had it and it was nothing like it used to be. Tasted artificial. My husband had to send his back because it was loaded with salt.
The only thing we enjoyed was the cheesecake and the chocolate molten cake.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 30, 2020

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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LE
vipLEXIV
Los Angeles
7 reviews
Dined on September 18, 2020
Overall4food4service3ambience3

Food was good...calamari was just okay as it came out cold ,not hot...bolognese sauce was delish , drinks were great...beef carpaccio is always the best..all in all a good value for an every night supper!!!

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 23, 2020

Thank you Lexi! We hope to serve you again soon.

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NN
vipNNNKKK
Miami
26 reviews
Dined on September 13, 2020
Overall4food4service4ambience5

Wonderful pastas but very limited menu. Nice big airy room with high ceilings.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 16, 2020

We apologize for the limited menu. We hope to return to our full offerings soon.

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OT
OpenTable Diner
Miami
7 reviews
Dined on September 6, 2020
Overall5food5service5ambience5

OUTSTANDING EXPERIENCE !!! Cristian our waiter was very attentive knowledgeable and had great suggestions - he was able to satisfy my friends needs by providing options. OUTSTANDING DINNING EXPERIENCE 😀 we left very very happy !!! I will recommend this restaurant in (Palm Beach Gardens)

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 9, 2020

We are happy to receive such lovely feedback about our team member. Thank you for dining with us. We hope you visit us again soon.

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L
vipLauren
Miami
26 reviews
Dined on September 6, 2020
Overall5food5service5ambience4

Japan was an outstanding server! We also appreciate the positive, upbeat energy of the GM.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 11, 2020

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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l
vipluv2dineebh
Miami
63 reviews
Dined on September 5, 2020
Overall4food5service4ambience4

We have been patronizing this restaurant for years. This is our third visit since md-August.

While the current restrictions on dining poses insurmountable demands on the restaurant, I find that they need to fine tune their dining staff to improve the service to customers. Waiting times to be serviced is at times about 15 minutes before the staff even acknowledges you. They have a tendency to pass by your table and ignore you. This is very unusual. Also, the attention to detail is not there as it used to be under the old management. Perhaps, only time will tell if Brio will be what it use to be. Yet, the food continues to be great.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 9, 2020

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

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OT
vipOpenTable Diner
Miami
6 reviews
Dined on September 4, 2020
Overall5food5service4ambience5

Lovely! Party of 7. Enjoyed the appetizers, cocktails. Food took ridiculously long, but since we were enjoying a long overdue break from quarantine, it wasn’t too painful. Top go-to at this mall for us!

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 9, 2020

We apologize for the longer than expected wait time, but are glad to hear you were still able to enjoy your visit. We hope to serve you again soon.

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W
vipWaldi
Miami
191 reviews
Dined on August 29, 2020
Overall5food5service5ambience5

This place is excellent!!! Super friendly staff and the manager makes sure everything is sanitized and social distancing is done.
Food is fresh and tastes great. Every dish we had was amazing.
Will be back😊

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 1, 2020

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
OpenTable Diner
Miami
1 review
Dined on August 28, 2020
Overall5food5service5ambience5

Waiter was awesome! The manager, Bobby, stopped by to check on us often. It was clean, social distanced, and delicious. I felt very comfortable and safe eating there. Will definitely be back!

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 1, 2020

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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C
Champ
Miami
2 reviews
Dined on August 27, 2020
Overall4food5service3ambience4

Birthday dinner. First time dining out since Covid19 shutdown. Brio is my favorite local restaurant. Never disappoints. Server was inattentive at first instead of asking if I wanted to wait for my friends he did not even approach the table. Once he started he was fine.

Brio Italian Grille - Palm Beach Garden - West Palm
Responded on September 11, 2020

Thank you for choosing to celebrate your birthday with us at Brio. We apologize the service was not up to our usual standard and will be sure to address it with the team, so we can improve. We hope to serve you again.

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J
Jean
Miami
1 review
Dined on August 13, 2020
Overall5food5service5ambience5

Food was excellent, service was excellent. They were adhering to social distancing protocols

L
Linda
Miami
5 reviews
Dined on August 12, 2020
Overall5food5service5ambience5

Celebrating a friend’s birthday. Wonderful service

HK
HarveyK
San Francisco
1 review
Dined on July 30, 2020
Overall5food5service3ambience5

Awesome tasting food. Seated right away and Many places for seating.

v
vipvaleriej
Miami
11 reviews
Dined on July 25, 2020
Overall4food4service4ambience3

Need more fans in order for people to be comfortable eating outside.

BA
BarryA
Miami
18 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

We had a great evening sitting outside. The food was good and the weather was excellent.

SM
SusanM
Miami
9 reviews
Dined on March 10, 2020
Overall5food5service5ambience5

Friend retiring luncheon. She had never dined at BRIO. Wonderful experience. Food was fabulous as always.

LN
vipLeeNCath
Miami
32 reviews
Dined on March 8, 2020
Overall3food5service1ambience3

Food was totally outstanding! Apparently they got slammed for a Sunday night and didn’t have the staffing needed. We got that. We also waited way too long to get a drink at the bar, finally went up from our table and waited a long time for the two barmaids to get their attention. In all fairness, they were slammed. After getting the table we were ignored for way too long. I flagged Jeff down who couldn’t have be nicer. He wasn’t responsible for our table. He was slammed with business and really couldn’t wait on us properly. After a prolonged wait, the manager served us and couldn’t have been nicer.

The chicken limon was outstanding and the meatball hor’ derve was amazing. The app to logon to my account didn’t work and I have to hope he logged my phone number in as he said. Thank goodness the food was great! Will go back again and hope they have staffed better!

OT
OpenTable Diner
Miami
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

Excellent food. Great service. Waitress had knowledge of how dish was prepared. She also allowed for substitutes.

KC
vipKathleenC
Miami
2 reviews
Dined on March 6, 2020
Overall3food2service4ambience4

Menu is boating was much better before this new company bought then

w
vipwalterm
Miami
16 reviews
Dined on March 6, 2020
Overall5food5service5ambience5

Great time staff is great especially Christian he is an outstanding server makes our family feel welcomed

OT
OpenTable Diner
New York Area
8 reviews
Dined on March 5, 2020
Overall4food4service5ambience4

Great salads, service and big portions

b
brucew
1 review
Dined on March 4, 2020
Overall4food3service4ambience4

we both had the shrimp scampi with pasta for an entrée. thought it was a little flattasting. not evenough flavor or shrimp

DM
DonnaM
Las Vegas
5 reviews
Dined on March 2, 2020
Overall5food5service5ambience5

It was an aunts birthday. The waitress was very friendly and also brought a dessert with a candle. She was nice to offer a couple of choices to surprise the birthday lady.

DE
DebEye
Western NC
3 reviews
Dined on February 29, 2020
Overall5food5service5ambience4

Great meal. Excellent service.

W
vipWaldi
Miami
191 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Awesome fresh food, quality and price is unbeatable.
Very nice staff. Had Mr Hunter who was very nice and helpful.

RY
RichardY
Orlando
1 review
Dined on February 29, 2020
Overall5food5service5ambience5

Everything about our lunch experience was great, especially our server Patty. She was attentive, knowledgeable and had a great sense of humor.
A real credit for your establishment.

j
vipjosephm
Charlotte
2 reviews
Dined on February 26, 2020
Overall4food4service4ambience5

the food was great, but the portions were enormous. in fact they were too large. even though we took about half of two meals home, it would have been better if the size was less, the price lower and then we could have ordered desert.
small plate portions would be very welcome.

OT
OpenTable Diner
New York Area
6 reviews
Dined on February 23, 2020
Overall2food3service2ambience2

Unfortunately dissatisfied with our experience here.
Maybe because it was a Sunday evening but the price doesn’t change for the day and so the service shouldn’t suffer.
First- would like to thank CHAD for his rescuing the evening with good waitstaff service.
We arrived for a 7:30 reservation and the restaurant was at 30% capacity. They seemed to be surprised by our arrival and took 20 minutes to prep a table telling us they needed to find chairs.
We then had to wait an additional 10 minutes for someone to greet our table after we asked about water. The management and staff seemed to be very overwhelmed. Lots of confusion as to who was serving us. As a service business owner the MANAGER should have been on top of this-
ordered drinks but after a 10 minute wait we were told they did not have ingredients to make drinks ON THEIR MENU. Apps came out hot but meal came out 10 minutes after apps. Maybe it was an off night but thanks to the manager for making it right with free bottled water ; )

MP
vipMPFL
Miami
5 reviews
Dined on February 23, 2020
Overall4food4service3ambience4

It started off poorly with a problem with my soup that was brought to the waitresses attention but was just shrugged off and never rectified. Then a family member who had specifically asked for her meal not to made with any spice was blown away by how spicy it was and was unable to eat most of her dish. Although we had paid the bill we sat and talked for an additional amount of time as we had not seen each other in quite a while. Neither drink refills or water was ever offered again once we paid. The waitress never came back and we had to flag another waiter down for some water.

FAQs

Brio Italian Grille - Palm Beach Garden - West Palm does offer delivery in partnership with Postmates. Brio Italian Grille - Palm Beach Garden - West Palm also offers takeout which you can order by calling the restaurant at (561) 622-0491.

Brio Italian Grille - Palm Beach Garden - West Palm is rated 4.3 stars by 1211 OpenTable diners.

Brio Italian Grille - Palm Beach Garden - West Palm does offer gift cards which you can purchase here https://brio.launchgiftcards.com/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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