Brio Italian Grille - Crabtree

3.9
53 Reviews
$30 and under
Italian
Brio Crabtree is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to Raleigh, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Crabtree located in Raleigh, NC – make your reservation or place an online order today!

Support Brio Italian Grille - Crabtree during COVID-19

What 53 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.0
food
3.8
service
4.0
ambience
3.8
value
Noise · Moderate
80% of people would recommend it to a friend
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NickE
1 review
Dined 2 days ago
Overall4food5service4ambience5

Brio was fantastic. Unfortunately they were very understaffed due to the ridiculous unemployment benefits. This is a fantastic restaurant and they only had 4 servers working a place that seats 250. I tip my hat to management. They did a GREAT JOB!!!!

Brio Italian Grille - Crabtree
Responded 9 hours ago

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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RA
RyanA
1 review
Dined 2 days ago
Overall5food5service5ambience5

At first we were nervous that it would be a long wait because there were only 4 servers working and they were trying to fit everyone in accordingly, but the wait was short, the food was fantastic, and the service was absolutely amazing. Will definitely be back

Brio Italian Grille - Crabtree
Responded 9 hours ago

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
vipOpenTable Diner
Houston
4 reviews
Dined on June 7, 2021
Overall1food3service1ambience1

New owners suck. Service sucked. Literally no one in there and we couldn’t even have our water glasses filled. Corkage fee was also $20 LOL. Funny that they think anyone eating at BRIO would pay that.

Brio Italian Grille - Crabtree
Responded 4 days ago

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback.

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l
viplhb87
Raleigh
39 reviews
Dined on June 7, 2021
Overall5food5service5ambience5

Outstanding and courteous service. Lovely patio dining experience.

Brio Italian Grille - Crabtree
Responded 6 days ago

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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NC
NikiC
Denver
1 review
Dined on May 31, 2021
Overall1food1service5ambience3

They were out of at least 4 menu items.
Server was wonderful. She handled it the best she could

Brio Italian Grille - Crabtree
Responded on June 7, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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PJ
vipPamelaJ
Raleigh
10 reviews
Dined on May 31, 2021
Overall5food5service5ambience5

Great Food and Service from Derek K and Mgr on duty. Special requests were met. The only downfall, which is no fault of this location, is that Brio as a company has decided to remove the seed crackers...what a loss!

Brio Italian Grille - Crabtree
Responded on June 3, 2021

Thank you for your glowing review! We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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OT
OpenTable Diner
Raleigh
7 reviews
Dined on May 31, 2021
Overall4food5service4ambience4

We are outside and had to wait for tables to be cleared. It was not busy so not sure why it took about 10 minutes but food made it worth it and server was good. We will be back.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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M
Mandy
Raleigh
9 reviews
Dined on May 30, 2021
Overall5food4service5ambience5

Salad with added Salmon came wilted. The salmon was good.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management. We hope to serve you again.

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k
karenc
Raleigh
3 reviews
Dined on May 28, 2021
Overall5food5service5ambience5

Birthday dinner with friends.

Brio Italian Grille - Crabtree
Responded on June 3, 2021

Thank you for choosing Brio Italian to celebrate! We appreciate you sharing your experience with us and hope you visit us again soon.

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LS
Looking4Sunshine
Minneapolis
1 review
Dined on May 26, 2021
Overall4food4service3ambience4

We were greeted and seated quickly. Service seemed a little slow but not terrible. Food was good as always.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

It's our pleasure to safely serve you and look forward to welcoming you back again soon.

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L
vipLourdes
Charleston
3 reviews
Dined on May 25, 2021
Overall1food4service1ambience2

If you received some day treat here like “wine all day for only $5,” don't believe it. I think it's a trick. Their own supervisor or their chef doesn't know that they have promotional or something like that going on at their restaurant. They are misleading their costumer. I think misleading is a nice word for that. But it think they trick their customer.

Brio Italian Grille - Crabtree
Responded 6 days ago

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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D
Dena
1 review
Dined on May 25, 2021
Overall4food4service4ambience4

So happy they have reopened ! I hope they are able to find team members soon : )

Brio Italian Grille - Crabtree
Responded on May 27, 2021

Thank you! We hope to serve you again soon.

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OT
OpenTable Diner
Raleigh
2 reviews
Dined on May 15, 2021
Overall3food1service3ambience2

Food was awful and my fish was undercooked !!!

Brio Italian Grille - Crabtree
Responded on May 27, 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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G
Galey
Raleigh
1 review
Dined on May 14, 2021
Overall5food4service5ambience4

It was fine

Brio Italian Grille - Crabtree
Responded on May 27, 2021

Thank you for choosing Brio Italian Grille. We appreciate you for taking the time to review our restaurant.

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OpenTable Diner
1 review
Dined on May 12, 2021
Overall4food5service3ambience5

The restaurant is a wonderful place with great food. They are very much affected by residuals from Covid...limited staff available to work.

d
damnyankee
Raleigh
9 reviews
Dined on May 9, 2021
Overall1food1service1ambience1

Our reservation was secured on Open Table, which I confirmed with the Manager ahead of time, requesting a specific table. It is understood that the restaurants will try to accommodate based on availability. I find it offensive when a Manager does not check if there were any special requests in place.

Rather, our requested table was assigned elsewhere to a party of three (one of whom was late in arriving) but arrived after us. We arrived half an hour early, therefore that was a non-issue, they neglected to review the notes associated to our reservation.

Having reopened in February under new Management, our expectations were not unrealistic, however we cannot promise a repeat visit.

It is fair to note the feel of the restaurant has changed and they were noticeably disorganised.

The quality of service was vastly disappointing, drink orders consisting of water was an extended delay of fifteen minutes, thankfully, we weren’t parched.

Having been a frequent visitor in the past, it was appalling witnessing the decline of an established restaurant. The quality of service...a place once a venue for business meetings, lunching with the ladies, dining with friends and brunching with family is a thing of the past, for us.

The menu is no longer diversified, it offers very basic options and the quality in taste was subpar.

Rumours about the new management hasn’t been positive and in light of the hospitality industry being significantly understaffed, this is especially true at Brio.

Unfortunately we cannot in good faith offer a positive review other than, this may not have worked for us...you be the judge.

L
Lloyd
Raleigh
12 reviews
Dined on May 9, 2021
Overall5food5service5ambience5

Since reopening Brio is getting back on its feet. Our server was professional and attentive. The menu did not have all the things as we were a custom from Brio but understandable in the wake of COVID-19. Overall everything was great for Mother’s Day.

Brio Italian Grille - Crabtree
Responded on May 11, 2021

We're constantly working to provide a unique Brio experience, so we're always happy to receive great feedback from our guest. We hope to serve you again soon.

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TC
TimC
Raleigh
4 reviews
Dined on May 9, 2021
Overall5food5service5ambience5

Mannnnnnn as a wine lover, their wine was delicious. Their lamb chops was amazing also and the servers were amazing also.

Brio Italian Grille - Crabtree
Responded on May 11, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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OpenTable Diner
1 review
Dined on May 8, 2021
Overall1food1service3ambience2

Food was poor. Service was just ok. Wait for food was really long. Order was placed incorrectly by waiter.

Brio Italian Grille - Crabtree
Responded on May 27, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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DL
DonovanL
Orlando
1 review
Dined on May 8, 2021
Overall1food1service1ambience4

As we waited at the hostess station to be seated, a gentleman exiting the restaurant told us, "Good luck. The service is HORRIBLE." I wish we would have listened to him. We were seated quickly but no one acknowledged us for at least 20 minutes. No water, no bread...nothing. During this time we saw people at two different tables near us send food back to the kitchen. Eventually we got the attention of a runner and explained to him no one had been by our table in 20 minutes. The young man was nice enough to bring us water and some bread and tracked down our server. Soon after our server made it too the table. She offered some long winded excuse that she was in a car accident earlier in the day and had glass in her hair and all other sorts of reasons. Her whole story was very disjointed and rambling and completely unnecessary. My wife and I both thought she was on some sort of drugs based on her erratic behavior. I suspect that is part of the reason why her service was so poor. We ordered a couple Old Fashions from her and placed our meal order. Brio promoted Chilean Crusted Sea Bass as a special all Mother's Day weekend. The server looked confused and consulted with the manager who told us their fish order got in late and they didn't have any thawed. He offered to comp our cocktails which was nice. Too bad they made us the wrong cocktails. Not sure what they made us, but last I checked an Old Fashioned doesn't have muddled strawberries and ginger beer in it. At this point, we had enough and got up and left. We passed the word along to other patrons about the terrible service on the way out. Hopefully they were smarter than we were and heeded the advice.

Brio Italian Grille - Crabtree
Responded on May 11, 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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G
vipGazoo
Raleigh
16 reviews
Dined on May 8, 2021
Overall2food4service1ambience4

Food was great. Service poor. Mothers Days Weekend items on menu were not available Manager noted shipment did not arrive on time. Waitress did not know seasonal craft beers available, did not know of menu specials, and was slow to check on drinks. Bar was extremely slow and it was not due to crowded restaurant. Although service not good, food was delicious.

Brio Italian Grille - Crabtree
Responded on May 11, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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DS
DeborahS
Raleigh
5 reviews
Dined on May 6, 2021
Overall4food4service4ambience4

Always good! So glad you have reopened!!!

Brio Italian Grille - Crabtree
Responded on May 11, 2021

We're glad to be back and appreciate your support Deborah. We hope to continue to serve you.

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S
vipSlntplanet
Greensboro
18 reviews
Dined on April 25, 2021
Overall5food5service5ambience5

Consistently good service and food. Wonderful outdoor patio. Joseph is an excellent server (ask for him).

Brio Italian Grille - Crabtree
Responded on April 29, 2021

We appreciate you dining with us and your continued support. We look forward to your next visit.

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OpenTable Diner
Raleigh
1 review
Dined on April 24, 2021
Overall5food5service5ambience5

We were greeted warmly and seated promptly upon entry to the restaurant. Our server was very attentive. There was only one glitch. My friend and I ordered the same meal. Her plate was steaming hot and mine was lukewarm. The general manger was on-site and immediately had a fresh dish fired up to replace that one. He even gave everyone in our party free cheesecake! The cheesecake was a little piece of heaven here on earth. We had a wonderful experience and have not stopped talking about how great the food tastes. I will definitely go back there and recommend it to others.

Brio Italian Grille - Crabtree
Responded on April 29, 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
OpenTable Diner
Raleigh
1 review
Dined on April 17, 2021
Overall2food4service2ambience5

Our waitress was not attentive. Brought us bread, no plates. Finally brought the plates when the food arrived and after we used our napkins to use as plates. Our classes were dirty. Asked if we could have the water in to go cups. Brought the water back in glasses instead. We asked if they could do flavored margaritas and she said no (w/o checking with bartender). Didn’t make sense so we asked another waitress and it was no problem and then it took forever to get them - I ordered Sangria so I’m sure it had to be made in batches so the wait made no sense. Witness the neighboring table experience the same slow treatment as us and could also see the frustration. Food was okay - wasn’t very hot so I’m not sure how long it sat. The best part was that we were able to chicken Alfredo off the kids menu for my daughter since it wasn’t listed. Not excited at all about going back.

Brio Italian Grille - Crabtree
Responded on April 26, 2021

Our goal is to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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OpenTable Diner
Charlotte
1 review
Dined on April 17, 2021
Overall5food5service5ambience5

Everything was lovely

Brio Italian Grille - Crabtree
Responded on April 20, 2021

We're constantly working to provide a unique Brio experience, so we're always happy to receive great feedback from our guest. We hope to serve you again soon.

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FO
vipFriarO
Raleigh
13 reviews
Dined on April 16, 2021
Overall1food1service1ambience2

Everyone—staff too focused on two large parties. Took too long to even approach our table to greet us and never brought the soup I ordered but proceeded to charge me for it nonetheless. The food was bland and the service was nonexistent. Will not be back.

Brio Italian Grille - Crabtree
Responded on April 20, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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OpenTable Diner
Raleigh
1 review
Dined on April 10, 2021
Overall4food4service3ambience4

The lobster and shrimp fettuccine was delicious and my dates lamb was cooked to perfection.

Brio Italian Grille - Crabtree
Responded on April 14, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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SS
SedaraS
Charleston
3 reviews
Dined on April 10, 2021
Overall2food1service3ambience4

We (party of 3) made reservations, arrived 15 minutes early, and were sat promptly. There were two open booths in the front and one small table in the back. We were sat at a small table crowded with guests and servers in the back. The couple behind us were sat at the larger booth which made no sense. The bread plates barely fit at our table. We ordered the calamari which weren’t great. I ordered a NY Strip which wasn’t cooked to the right temperature. I told our server and she took it back for me. When it returned it was burnt, dry, and kinda gross. The mashed potatoes were also very dry.
Our waitress was very nice and helpful!

Brio Italian Grille - Crabtree
Responded on April 14, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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KR
KRKH
Raleigh
10 reviews
Dined on April 10, 2021
Overall4food5service4ambience4

We were seated promptly due to having a reservation. Food was great. Service was really good. Our appetizer took too long to come out. The server comped it for us even-though we said he didn’t have to. He was very nice and pleasant. Our entrees came out in decent time, and error free. Overall, very satisfied. I definitely recommend this restaurant.

Brio Italian Grille - Crabtree
Responded on April 14, 2021

Thank you. We are happy you had such a memorable time with us! We look forward to serving up another great experience.

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OpenTable Diner
Raleigh
1 review
Dined on April 10, 2021
Overall3food4service3ambience3

Definitely not the Brio we remembered before the pandemic. Service was disorganized and menu limited. Some of our favorites were gone.

Brio Italian Grille - Crabtree
Responded on April 14, 2021

Thank you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team. We hope you come back again.

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d
dons
Raleigh
2 reviews
Dined on April 10, 2021
Overall4food4service4ambience4

we enjoyed our dinner and the service was very friendly

Brio Italian Grille - Crabtree
Responded on April 14, 2021

We appreciate you dining with us and are happy you had such a great experience. Come back soon!

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OpenTable Diner
Raleigh
1 review
Dined on April 9, 2021
Overall4food4service4ambience4

Frequent here with friends after work fir drinks and early dinner. Wait staff are very friendly and remember customers. Head chef even came to our table to speak about a request to add to the menu.

Brio Italian Grille - Crabtree
Responded on April 14, 2021

Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

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OpenTable Diner
Raleigh
6 reviews
Dined on April 4, 2021
Overall3food2service2ambience4

The orders were made wrong but adjusted.The sauce was broken in the appetizer. My daughter's shrimp was left out but add and then underdone. We love Brio but wasn't the best today.

Brio Italian Grille - Crabtree
Responded on April 5, 2021

We apologize for the mixup with your meals. We will work with our team to improve our food execution. We look forward to an opportunity to better serve you.

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OpenTable Diner
New York Area
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

Good food, great service and nice ambience

Brio Italian Grille - Crabtree
Responded on April 5, 2021

We're constantly working to provide a unique Brio experience, so we're always happy to receive great feedback from our guest. We hope to serve you again soon.

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OpenTable Diner
Raleigh
1 review
Dined on April 3, 2021
Overall5food5service5ambience5

Outstanding in every way, best server ever

Brio Italian Grille - Crabtree
Responded on April 5, 2021

Thanks for the great feedback about our service. We look forward to welcoming you back.

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S
vipSlntplanet
Greensboro
18 reviews
Dined on March 28, 2021
Overall5food5service5ambience5

Great food and service, and the outdoor patio, even overlooking a parking lot, is really wonderful. Glad to see this restaurant back in business!

Brio Italian Grille - Crabtree
Responded on March 31, 2021

We really appreciate you coming back to support us. We can't wait to serve you again.

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CW
vipCharleneW
Washington DC
30 reviews
Dined on March 23, 2021
Overall1food1service1ambience2

My experience at Brio Raleigh was inexcusably lacking in all areas from the manager to the serving professionals. The wisenheimer, without eye contact engagement in the front of the house; to the lackluster, drone who made excuses instead of provisions for not offering a straw during a pandemic; to the under-seasoned, under breaded imposter of an appetizer; and finally the avoiding, denial driven manager who admitted he noticed my frustration however he actually was retreating to approach me but instead was looking for the server. Who admits that to a customer who is disgruntled? The impact of what occurred in this catastrophe of a dining establishment has warranted me to rate them poorly. There should never be a time where someone has to come in for dinner with a reservation and leave within 40 minutes without having had dinner. Although the manager thought his gesture to serve us for the remainder of our visit was goodwill, we saw it as an insult to our current gauge of the experience and quite frankly showed no empathy and lacked acknowledgement of our discontent.

Brio Italian Grille - Crabtree
Responded on March 24, 2021

The service you received should have been better and we apologize for your experience. We will reach out to senior management regarding your visit to ensure it's addressed. We'd also like to have them reach out to you as well.

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JS
vipJenniferS
Raleigh
27 reviews
Dined on March 20, 2021
Overall1food1service1ambience2

My husband she never checked on us. The food was bland and the bread tasted old. We asked for the server for a refill, this did not happen at all. We even discussed the poor service with Don the manager please do not waste your money.

Brio Italian Grille - Crabtree
Responded on March 24, 2021

This is very concerning to hear. Please message us your contact information so we can have our Divisional VP reach out to you directly about your experience.

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OpenTable Diner
Raleigh
1 review
Dined on March 20, 2021
Overall1food1service1ambience1

The service was slow which was disappointing since you were already operating at half capacity. It was a wait on the bread again while at half capacity. The drinks were inconsistent, over priced, small, and disappointing. Two people in our party had cold pasta and mine was approaching cold. Even though we loved the meat plate appetizer, we likely will not return which is a bummer because we were looking forward to it.

Brio Italian Grille - Crabtree
Responded on March 29, 2021

We're sorry to hear about your dining experience on your recent visit. Thank you for taking the time to reach out to us. We'll be sure to share your review and feedback with our local management team to address your concerns and improve our guest experience.

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FAQs

Brio Italian Grille - Crabtree is rated 3.9 stars by 53 OpenTable diners.

Brio Italian Grille - Crabtree does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.