Brio Italian Grille - Crabtree

Slow service. Dirty dishes. Soupy lasagna but other dishes were fine. Just not the experience we were hoping for

Our reservation requested a booth. In a nearly empty restaurant, we were shown to a table. When my wife asked for a booth, the host had an attitude. We later heard him complaining to a server that we had demanded a booth. The menu given to my wife was filthy, with crumbs all over one side. My wife ordered a margarita, before ordering food. It did not arrive before the appetizers. When our entrees were delivered by the manager, my wife said she hadn't gotten her drink. He said he'd check on it, but she just canceled it. Two minutes later, the waitress brought it. My wife declined it because she didn't want to be rushed. We also told the manager about the dirty menu. His response was "Okay". My wife said "No, it's not OK". He left shortly after that and didn't return to the table. My entree was hot. My wife's, with a cream sauce, was lukewarm, probably having sat waiting for mine, and quickly cooled. The restaurant looks like it needs a makeover.

We had an enjoyable dinner at Brio. Like many restaurants these days, they were short handed on staff so we had a longer than desired wait to be served and get our food, but once it came, the meals were delicious!

Waitress was amazing. Food was really good! Calamari was the appetizer, we had one person with a wedge salad, one with the Salmon Freco, and the last with the lobster and shrimp pasta. The wedge salad was perfect, the shrimp and lobster pasta lacked a bit of salt and spice, and the salmon Freco was awesome. Great job on the boiling and shocking of the asparagus. The sweet potatoes needed to be crispy and without the skins. Balsamic was awesome, but the pesto was missing some basil flavor and the green pop of color you expect to see. The Calamari was greasy and the breading kept falling off due to the amount of it, but the sauces of alfredo and marinara compensated for it. Overall an awesome meal! Thank you!

Never disappointed at Brio. Great selection and everything we had was delicious.
Recommend the pasta a al Vodka as well as the Salmon Fresca.
Lobster Bisque was outstanding as was the Shrimp and Eggplant Appetizer.

Well I didn't get a happy birthday but the food was good everybody in my party enjoyed it and it was our first time eating there.

Food was much too salty. Manager very nicely offered to take dinner off bill but I didn’t want him to lose the money.
Lobster bisque lacked any lobster flavor

understaffed, possibly due to covid? the old brio will remain in the shadows until they can hire more people. everything took so much longer than needed & when i attempted to get my own water refill & later some bread, the staff did not seem to like it, which i found offensive. i was trying to help the situation, nor did i complain to a manager. i would not have mentioned it here if they had been receptive to me going to the bar to request a water refill or near the bread stand to ask about getting some bread. even after i asked, both items took way too long. please hire more staff but more importantly please do not disparage customers trying to help. i can only recommend brio if the staffing situation improves.

Normally I would give this restaurant five stars. Tonight there was some kind of a computer problem which caused a delay in getting our food and drinks. Our server was amazing and handled the situation very well. As always the food was delicious! We will definitely come back.

Manager would not honor our reservation at the bar.

Great dinner-great staff

Some items on menu were not available. Experienced this with both pasta dishes and desserts. Service was slow even though the restaurant was less than 25% full.

First time me and friends had gathered in months and Brio was a great and secure feeling choice. Our server was terrific, quick to respond to questions and requests

Food was good. Service was slow for it not to be full at all

Very pleasant, able to sit outside on the patio. Went for Happy Hour, great value!

Brunch was excellent. Everyone had a great meal, good conversation (we could actually hear each other without extraneous noise). We are planning to make this a monthly outing at Brio!!

I’ve been to Brio many times and always enjoyed it. But this time was different. The young man at the reception desk was rude, rude, rude. Wouldn’t look at me or even acknowledge that I’d spoken to him, even after 3 attempts. He should be retrained or even fired.

I’ve always enjoyed the food but the shrimp and lobster linguine was awful, so salty we couldn’t eat it. We just picked the shrimp
Out of it. The waiter brought the wrong appetizer (after confirming what we wanted twice) and then the entrees arrived before the re-ordered appetizer.

You can do better, Brio!

Our waitress was OUTSTANDING! The negative part is the male seated us. Not the male greeter (who looked up the reservation). The male hostess who seated us needs someone to show him how to greet people. He honestly has no clue!

The food was delicious as always and our waiter was amazing! Love this place.

Food is subpar and we didn’t even get seated until 20 minutes later after our reservation that we made prior.

Brio is always a solid go to but this time it was only OK. The food was sort of bland and the service, considering the place was empty, was mediocre. I know everything refers back to Covid but asking for a glass of water three times was just a sign of being lazy.

Nice food and service! We look forward to coming back.

They like many restaurants are a bit short-staffed so service is a bit slower than before. Quite expected but in absolute terms brings down the rating a little bit. We had a nice time, though.

Last time we went to Brio we asked to be seated on the patio but they would only allow us to be seated in the restaurant because the bar was full & the bartender was the only one serving the patio & bar. We order our food as a take out & took it home.
This time we made a reservation through Open Table and requested a table on the patio. When we arrived there was only one table outside where people were sitting and the bar was not busy. We thought it would be a perfect time for us to sit on the patio but they refused again and said the patio was closed. We decided to go somewhere else instead. It seems to us that Brio’s current staff does not treat their customers as though they care about them. There are exceptions of course.
The bartender who waited on us on the patio a few weeks ago, plus the food, were both exceptional and that was the reason we kept going back.
I am sure staffing shortages are a current problem but Brio will need to do a better job with customer service if it is going to stay in business.

We came here after moving our daughter back to NC State as our good bye meal. Everywhere in the mall was booked for hours. I was able to book Brio right away. It was a hidden gem. Not crowded, quiet and the food was great. We will be back for sure.

Waitress was cordial, but very snippy with her answers to our questions.
No lamb or pork chops available when we ate there.
Kitchen ignored steak order for well done, which came out medium rare.
Bruschetta appetizer was tasty, but the toasted bread was impossible to bite through.
This was not a great experience to celebrate our anniversary.

Might try again for a date night, but not a special occasion.

wanted to eat outside and was told patio was closed only to see a party seated on patio as we left

Overpriced. Mediocre food at best and definitely not what I remember eating at Brio should be like. Extremely loud and could barely carry a conversation. Food took excessively long to come out and some of it was not hot. Will not be back.

Excellent except for the fact that there was something on the seat which left black splotches on the back of my wife’s white shorts.

Ehhh it was not worth it

Nice and easy.

Not bad, but I've been to better Brio's. Kind of left me with the impression that the kids were running the shop.

Our server was fantastic and had a wonderful customer service presence.

Our “Go-to” place for lunch with out of town guests. Never disappoints. Great food and good service at a reasonable price.

Excellent dinner at Brio. I highly recommend the beef medallions with Gorgonzola. It was spectacular. The service was great, as always. My only complaint... I was too stuffed for dessert. Next time!

Great service and attentive staff. Very limited menu to to pandemic reopening which was a bit disappointing. Great portions.

Food and service was excellent!

Jason the bartender was amazing! The food was exceptional

Lunch was great!!! I was impressed.

Glad to see this location has reopened. They are a fine Italian grille. Food was quite good.

Our server was very pleasant and interactive, and ultimately satisfied. However, it appeared that she was covering way too many tables and service was slow as a result. There seemed to be many more servers in the restaurant that weren't nearly as busy.

One other nit to pick: Our wine order of a bottle was filled with a similar wine at a similar price level. But there should have been mention of the substitution.