Brio Italian Grille - Crabtree

4
77 Reviews
$30 and under
Italian
Brio Crabtree is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to Raleigh, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Crabtree located in Raleigh, NC – make your reservation or place an online order today!
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Private Dining

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What 77 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.1
food
4.1
service
4.0
ambience
3.9
value
Noise · Moderate
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LL
LuLa
47 reviews
Dined on September 12, 2021
Overall5food5service5ambience5

The food was delicious as always and our waiter was amazing! Love this place.

Brio Italian Grille - Crabtree
Responded on September 16, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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OT
OpenTable Diner
1 review
Dined on September 12, 2021
Overall1food2service1ambience1

Food is subpar and we didn’t even get seated until 20 minutes later after our reservation that we made prior.

OT
OpenTable Diner
Raleigh
21 reviews
Dined on September 6, 2021
Overall3food3service3ambience5

Brio is always a solid go to but this time it was only OK. The food was sort of bland and the service, considering the place was empty, was mediocre. I know everything refers back to Covid but asking for a glass of water three times was just a sign of being lazy.

Brio Italian Grille - Crabtree
Responded on September 10, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team.

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BS
BarryS
Raleigh
12 reviews
Dined on September 6, 2021
Overall5food5service5ambience5

Nice food and service! We look forward to coming back.

B
Bimmerlover
Raleigh
2 reviews
Dined on August 28, 2021
Overall4food4service3ambience3

They like many restaurants are a bit short-staffed so service is a bit slower than before. Quite expected but in absolute terms brings down the rating a little bit. We had a nice time, though.

Brio Italian Grille - Crabtree
Responded on August 29, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

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d
vipdiner1
Raleigh
12 reviews
Dined on August 18, 2021
Overall1food1service1ambience1

Last time we went to Brio we asked to be seated on the patio but they would only allow us to be seated in the restaurant because the bar was full & the bartender was the only one serving the patio & bar. We order our food as a take out & took it home.
This time we made a reservation through Open Table and requested a table on the patio. When we arrived there was only one table outside where people were sitting and the bar was not busy. We thought it would be a perfect time for us to sit on the patio but they refused again and said the patio was closed. We decided to go somewhere else instead. It seems to us that Brio’s current staff does not treat their customers as though they care about them. There are exceptions of course.
The bartender who waited on us on the patio a few weeks ago, plus the food, were both exceptional and that was the reason we kept going back.
I am sure staffing shortages are a current problem but Brio will need to do a better job with customer service if it is going to stay in business.

Brio Italian Grille - Crabtree
Responded on August 20, 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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U
Underwhelmed
Hawaii
2 reviews
Dined on August 7, 2021
Overall2food3service2ambience2

Waitress was cordial, but very snippy with her answers to our questions.
No lamb or pork chops available when we ate there.
Kitchen ignored steak order for well done, which came out medium rare.
Bruschetta appetizer was tasty, but the toasted bread was impossible to bite through.
This was not a great experience to celebrate our anniversary.

Might try again for a date night, but not a special occasion.

Brio Italian Grille - Crabtree
Responded on August 20, 2021

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service.

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KT
KarenT
New England
2 reviews
Dined on August 7, 2021
Overall4food5service5ambience4

wanted to eat outside and was told patio was closed only to see a party seated on patio as we left

Brio Italian Grille - Crabtree
Responded on August 8, 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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TD
TrishD
Raleigh
3 reviews
Dined on August 6, 2021
Overall2food2service2ambience2

Overpriced. Mediocre food at best and definitely not what I remember eating at Brio should be like. Extremely loud and could barely carry a conversation. Food took excessively long to come out and some of it was not hot. Will not be back.

Brio Italian Grille - Crabtree
Responded on August 8, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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v
vpfr
Raleigh
16 reviews
Dined on July 31, 2021
Overall4food4service4ambience4

Excellent except for the fact that there was something on the seat which left black splotches on the back of my wife’s white shorts.

Brio Italian Grille - Crabtree
Responded on August 8, 2021

We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management. We hope to serve you again.

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OT
OpenTable Diner
1 review
Dined on July 24, 2021
Overall3food3service3ambience3

Ehhh it was not worth it

OT
OpenTable Diner
1 review
Dined on July 20, 2021
Overall5food4service4ambience4

Nice and easy.

SK
vipStevenK
Vancouver
16 reviews
Dined on July 19, 2021
Overall3food4service4ambience2

Not bad, but I've been to better Brio's. Kind of left me with the impression that the kids were running the shop.

Brio Italian Grille - Crabtree
Responded on July 22, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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HM
HeatherM
Raleigh
1 review
Dined on July 16, 2021
Overall4food4service5ambience3

Our server was fantastic and had a wonderful customer service presence.

Brio Italian Grille - Crabtree
Responded on July 22, 2021

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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OT
OpenTable Diner
Raleigh
6 reviews
Dined on July 13, 2021
Overall5food5service5ambience5

Our “Go-to” place for lunch with out of town guests. Never disappoints. Great food and good service at a reasonable price.

Brio Italian Grille - Crabtree
Responded on July 14, 2021

We appreciate your loyalty & patronage. We hope to continue serving you and look forward to seeing you at your nearest Brio soon.

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FT
FamilyTravelsonaBudget
Raleigh
11 reviews
Dined on July 12, 2021
Overall5food5service5ambience5

Excellent dinner at Brio. I highly recommend the beef medallions with Gorgonzola. It was spectacular. The service was great, as always. My only complaint... I was too stuffed for dessert. Next time!

Brio Italian Grille - Crabtree
Responded on July 13, 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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KH
KimberleeH
Raleigh
5 reviews
Dined on July 10, 2021
Overall4food3service5ambience5

Great service and attentive staff. Very limited menu to to pandemic reopening which was a bit disappointing. Great portions.

Brio Italian Grille - Crabtree
Responded on July 13, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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n
vipnclkb123
Raleigh
42 reviews
Dined on July 9, 2021
Overall5food5service5ambience5

Food and service was excellent!

Brio Italian Grille - Crabtree
Responded on July 13, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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OT
OpenTable Diner
Raleigh
1 review
Dined on June 26, 2021
Overall5food5service5ambience5

Jason the bartender was amazing! The food was exceptional

OT
OpenTable Diner
Raleigh
9 reviews
Dined on June 24, 2021
Overall5food5service5ambience5

Lunch was great!!! I was impressed.

Brio Italian Grille - Crabtree
Responded on July 13, 2021

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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A
vipAnon
Raleigh
7 reviews
Dined on June 20, 2021
Overall3food4service2ambience3

Glad to see this location has reopened. They are a fine Italian grille. Food was quite good.

Our server was very pleasant and interactive, and ultimately satisfied. However, it appeared that she was covering way too many tables and service was slow as a result. There seemed to be many more servers in the restaurant that weren't nearly as busy.

One other nit to pick: Our wine order of a bottle was filled with a similar wine at a similar price level. But there should have been mention of the substitution.

Brio Italian Grille - Crabtree
Responded on June 22, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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OT
OpenTable Diner
Raleigh
1 review
Dined on June 20, 2021
Overall5food5service5ambience4

Fathers Day

Brio Italian Grille - Crabtree
Responded on June 22, 2021

Thank you for choosing Brio Italian to celebrate! We appreciate you sharing your experience with us and hope you visit us again soon.

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TR
TeresaR
Wilmington
2 reviews
Dined on June 19, 2021
Overall5food5service5ambience5

Very nice experience with good food and great service.

Brio Italian Grille - Crabtree
Responded on June 22, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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h
heckybenry
Raleigh
5 reviews
Dined on June 16, 2021
Overall4food4service4ambience4

First fine dining in over a year. Staff was friendly, welcoming; nice atmosphere. Bread was delivered to the table promptly; drinks took longer. Lobster Bisque was excellent, loved it! Pasta entrees were good, maybe a little on the salty side -- *good*, but not knock-your-socks-off good. Our only complaint, though, was the price of the Caesar salad -- $7.99 for a small, plain side salad with grated -- not shaved -- cheese. Would probably go back if we could swing it at *not* rush hour.

Brio Italian Grille - Crabtree
Responded on June 18, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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NE
NickE
1 review
Dined on June 12, 2021
Overall4food5service4ambience5

Brio was fantastic. Unfortunately they were very understaffed due to the ridiculous unemployment benefits. This is a fantastic restaurant and they only had 4 servers working a place that seats 250. I tip my hat to management. They did a GREAT JOB!!!!

Brio Italian Grille - Crabtree
Responded on June 14, 2021

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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RA
RyanA
1 review
Dined on June 12, 2021
Overall5food5service5ambience5

At first we were nervous that it would be a long wait because there were only 4 servers working and they were trying to fit everyone in accordingly, but the wait was short, the food was fantastic, and the service was absolutely amazing. Will definitely be back

Brio Italian Grille - Crabtree
Responded on June 14, 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
vipOpenTable Diner
Houston
13 reviews
Dined on June 7, 2021
Overall1food3service1ambience1

New owners suck. Service sucked. Literally no one in there and we couldn’t even have our water glasses filled. Corkage fee was also $20 LOL. Funny that they think anyone eating at BRIO would pay that.

Brio Italian Grille - Crabtree
Responded on June 11, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback.

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l
viplhb87
Raleigh
39 reviews
Dined on June 7, 2021
Overall5food5service5ambience5

Outstanding and courteous service. Lovely patio dining experience.

Brio Italian Grille - Crabtree
Responded on June 8, 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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NC
NikiC
Denver
1 review
Dined on May 31, 2021
Overall1food1service5ambience3

They were out of at least 4 menu items.
Server was wonderful. She handled it the best she could

Brio Italian Grille - Crabtree
Responded on June 7, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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PJ
vipPamelaJ
Raleigh
10 reviews
Dined on May 31, 2021
Overall5food5service5ambience5

Great Food and Service from Derek K and Mgr on duty. Special requests were met. The only downfall, which is no fault of this location, is that Brio as a company has decided to remove the seed crackers...what a loss!

Brio Italian Grille - Crabtree
Responded on June 3, 2021

Thank you for your glowing review! We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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OT
OpenTable Diner
Raleigh
7 reviews
Dined on May 31, 2021
Overall4food5service4ambience4

We are outside and had to wait for tables to be cleared. It was not busy so not sure why it took about 10 minutes but food made it worth it and server was good. We will be back.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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M
Mandy
Raleigh
9 reviews
Dined on May 30, 2021
Overall5food4service5ambience5

Salad with added Salmon came wilted. The salmon was good.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management. We hope to serve you again.

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k
karenc
Raleigh
4 reviews
Dined on May 28, 2021
Overall5food5service5ambience5

Birthday dinner with friends.

Brio Italian Grille - Crabtree
Responded on June 3, 2021

Thank you for choosing Brio Italian to celebrate! We appreciate you sharing your experience with us and hope you visit us again soon.

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LS
Looking4Sunshine
Minneapolis
1 review
Dined on May 26, 2021
Overall4food4service3ambience4

We were greeted and seated quickly. Service seemed a little slow but not terrible. Food was good as always.

Brio Italian Grille - Crabtree
Responded on June 2, 2021

It's our pleasure to safely serve you and look forward to welcoming you back again soon.

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L
vipLourdes
Charleston
3 reviews
Dined on May 25, 2021
Overall1food4service1ambience2

If you received some day treat here like “wine all day for only $5,” don't believe it. I think it's a trick. Their own supervisor or their chef doesn't know that they have promotional or something like that going on at their restaurant. They are misleading their costumer. I think misleading is a nice word for that. But it think they trick their customer.

Brio Italian Grille - Crabtree
Responded on June 8, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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D
Dena
1 review
Dined on May 25, 2021
Overall4food4service4ambience4

So happy they have reopened ! I hope they are able to find team members soon : )

Brio Italian Grille - Crabtree
Responded on May 27, 2021

Thank you! We hope to serve you again soon.

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OT
OpenTable Diner
Raleigh
2 reviews
Dined on May 15, 2021
Overall3food1service3ambience2

Food was awful and my fish was undercooked !!!

Brio Italian Grille - Crabtree
Responded on May 27, 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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G
Galey
Raleigh
1 review
Dined on May 14, 2021
Overall5food4service5ambience4

It was fine

Brio Italian Grille - Crabtree
Responded on May 27, 2021

Thank you for choosing Brio Italian Grille. We appreciate you for taking the time to review our restaurant.

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OT
OpenTable Diner
1 review
Dined on May 12, 2021
Overall4food5service3ambience5

The restaurant is a wonderful place with great food. They are very much affected by residuals from Covid...limited staff available to work.

d
damnyankee
Raleigh
9 reviews
Dined on May 9, 2021
Overall1food1service1ambience1

Our reservation was secured on Open Table, which I confirmed with the Manager ahead of time, requesting a specific table. It is understood that the restaurants will try to accommodate based on availability. I find it offensive when a Manager does not check if there were any special requests in place.

Rather, our requested table was assigned elsewhere to a party of three (one of whom was late in arriving) but arrived after us. We arrived half an hour early, therefore that was a non-issue, they neglected to review the notes associated to our reservation.

Having reopened in February under new Management, our expectations were not unrealistic, however we cannot promise a repeat visit.

It is fair to note the feel of the restaurant has changed and they were noticeably disorganised.

The quality of service was vastly disappointing, drink orders consisting of water was an extended delay of fifteen minutes, thankfully, we weren’t parched.

Having been a frequent visitor in the past, it was appalling witnessing the decline of an established restaurant. The quality of service...a place once a venue for business meetings, lunching with the ladies, dining with friends and brunching with family is a thing of the past, for us.

The menu is no longer diversified, it offers very basic options and the quality in taste was subpar.

Rumours about the new management hasn’t been positive and in light of the hospitality industry being significantly understaffed, this is especially true at Brio.

Unfortunately we cannot in good faith offer a positive review other than, this may not have worked for us...you be the judge.

FAQs

Brio Italian Grille - Crabtree is rated 4 stars by 77 OpenTable diners.

Brio Italian Grille - Crabtree does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.